Coach & Horses Hotel

Hotels
•
Young & Co.’s Brewery
9.1 (1675 reviews)
8 Kew Green , London , GB
+44 20 8940 1208

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Excellent location
Great food quality
Cons:
Service delays
Check-in issues

Categories

Cleanliness
8.31
Rooms were clean and comfortable; however, there were mentions of cleanliness issues.
Service
8.78
Staff were very helpful and friendly, but there was a significant service issue reported.
Location
9.82
Excellent location for Kew Gardens and easy access to transport links.
Room Quality
9.27
Rooms are well-decorated, cozy, and equipped with good amenities.
Amenities
9.3
Well-equipped rooms with various amenities; positive feedback on comfort.
Value for Money
8.76
Overall good value considering the quality of stay, though some service issues.
Food and Beverage
9.31
Food quality was superb and reasonably priced with a varied menu.
Overall Experience
9.28
Despite some service issues, overall a very enjoyable stay with positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:22

Property Description

Historic Charm and Modern Comforts

Prime Location: Nestled by Kew Green, opposite the Royal Botanical Gardens, Coach & Horses Hotel offers a picturesque setting with convenient access to Central London.

Amenities Galore: Indulge in the delights of a traditional bar, restaurant, spacious garden, and well-appointed air-conditioned rooms with modern amenities like flat-screen TVs, Nespresso machines, and mini fridges.

Explore and Relax: With proximity to the National Archives, Kew Steam Museum, and easy reach to various attractions like Hampton Court Palace and Heathrow Airport, make the most of your stay at our historic inn.

Book now to experience the perfect blend of history and luxury at Coach & Horses Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

9.1
Based on 1675 reviews
Cleanliness: 8.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 9.28
G
Gill • couple • gb
7
Good location expensive for the room quality
Pros:

Great location for Kew Gardens nice breakfast
Nice staff

Cons:

Carpet had stains on bedding had catch marks on
Pillows lumpy

2026-09-19 • via Nuitee
P
Peter • couple • gb
6
More shabby than chic for the cost!
Pros:

Very convenient for visiting Kew Gardens and the basement car park is very useful. The receptionist was was very friendly and helpful.

Cons:

The public areas are in need of redecoration. The carpet in our room (10) was threadbare in places and very marked. The bed headboards were greasy and the shower room was tatty (peeling paint, black mould on the tile grout and the toilet seat wasn’t fitted properly).

2026-09-16 • via Nuitee
D
Darijo • solo_traveller • hr
9
2026-09-15 • via Nuitee
B
Beatrix • couple • gb
10
2026-09-14 • via Nuitee
C
Christian • couple • be
9
2026-09-14 • via Nuitee
K
Kim • solo_traveller • gb
9
Lovely, friendly hotel. Would have liked to have stayed longer.
Pros:

Overall experience was extremely good. Location, hotel, bedroom, and general welcome by all staff was great. Special mention for Alicja who was extremely attentive, friendly and who had a great sense of humour. No query or request was too much and she went beyond in her helpfulness.

Cons:

Small point but would have preferred an option for brighter lighting in the bedroom.

2026-09-14 • via Nuitee
N
Nicki • couple • gb
10
A wonderful night away in a beautiful hotel, great food and excellent customer service. Would stay there again, thank yo
Pros:

All the staff made us feel welcome. The room was lovely and comfortable. Location was great for visiting Kew Gardens. Customer service was excellent and they helped by giving us a late check out.

Cons:

Nothing it was all great.

2026-09-13 • via Nuitee
H
Heather • solo_traveller • gb
9
Pros:

Everyone was very friendly and helpful, made us feel welcome. The room was clean, comfortable & well equipped for our stay. Being able to park onsite was invaluable and we were also able to leave our car after checkout time.

2026-09-11 • via Nuitee
D
Danlaa • solo_traveller • gb
10
comfy bed
Pros:

Nice comfy room. Hot lady on the desk

2026-09-10 • via Nuitee
A
AndySedd • solo_traveller • gb
9
2026-09-10 • via Nuitee
F
Faye • couple • au
10
Absolutely fantastic in every way! Will be back
Pros:

Clean & comfortable rooms. Great location opposite Kew gardens & walking distance to bus & station. Friendly helpful staff, great ambiance

Cons:

There is nothing we didn’t like about this property

2026-09-07 • via Nuitee
B
Brisbane • couple • gb
8
Food was very nice, staff lovely and very helpful
Pros:

Breakfast was good, all staff were lovely, very friendly and professional, we were also used a walk in shower room as requested so very happy that our needs were met

Cons:

Unfortunately pillows were hard but that is a personal preference and the road very noisy but we were in London so expected

2026-09-05 • via Nuitee
P
Patricia • couple • gb
10
A sanctuary away from the busy traffic
Pros:

Breakfast was excellent. Coffee was refreshing. Peaceful in the dining room.

Cons:

Everything was perfect

2026-09-04 • via Nuitee
E
Edward • couple • gb
5
2026-08-28 • via Nuitee
B
Beverly • couple • gb
10
Very relaxing stay in a lovely area
Pros:

Very clean and cosy

2026-08-27 • via Nuitee
N
nigel • solo_traveller • gb
10
Pros:

Great location, large comfortable, air-conditioned room, with lots of extras. Very good breakfast

2026-08-27 • via Nuitee
B
barbarabI7445CF • Family
10
Great place to stay in Kew!
Pros:

We had two wonderful stays at Coach and Horses in August! We visit family and friends in the area and traveled to Yorkshire in between. Our room was spacious, clean and air conditioned! And staying in a pub means just going down the stairs (or lift) for meals, drinks and the pub quiz! (We came in 2nd and won a bottle of wine 😊.) We enjoyed breakfast and several other meals in the Library and on the front patio. The food was very good and we made sure to compliment the chef. All of the staff were friendly, knowledgeable and helpful! We look forward to staying at Coach and Horses in the future!

2026-08-24 • via Tripadvisor
C
Christine • solo_traveller • gb
10
Great value for money.
Pros:

Comfy room and honesty box. Mini bar. Quality furnishings.

Cons:

Bath outside (wood) very tired.

2026-08-23 • via Nuitee
J
jeffkZ7811TB • Friends getaway • Centerville, Iowa
10
Great stay at Coach and Horses!!
Pros:

We stayed here two different nights on our recent trip. At the beginning of our Scotland trip when we landed in London before our next flight to Aberdeen and the night before our flight home. Wonderful boutique hotel with excellent location and a fantastic staff! The bartenders were on point and very good at pouring a great pint. The food was also very good. Alicja at the front desk was awesome and made sure we had everything we needed! The rooms were very nice with comfortable beds. Don't miss this hotel if traveling to London!!

2026-08-22 • via Tripadvisor
E
Emily • couple • au
10
Pros:

Room was very spacious, well stocked with good facilities, good shower and comfy bed. Short walk from Kew Gardens station, very close to the Royal Botanic Gardens in Kew. Was able to check in easily and slightly ahead of check in time, as we were early and our room was ready. Lovely stay.

2026-08-22 • via Nuitee