City Square Motel

Hotels
7.6 (2900 reviews)
67 Swanston Street , Melbourne , au

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Children allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Affordable
Cons:
Poor cleanliness
Rude service

Categories

Cleanliness
5.59
Multiple reviews indicate significant cleanliness issues, including dirty carpets and bathrooms with mould.
Service
7.56
Staff were reported as rude and unapproachable, with some guests expressing problems with customer service.
Location
9.6
Great location mentioned frequently, with proximity to transport and venues considered a major pro.
Room Quality
6.55
Rooms were noted as needing maintenance with issues like cramped space and lack of amenities.
Amenities
6.58
Amenities were lacking, including inadequate towels and utensils for booked guests.
Value for Money
8.54
Some reviews highlighted good value for money considering location and price.
Food and Beverage
8.19
Food and beverage options were not specifically mentioned but assumed standard for budget accommodation.
Overall Experience
8.16
Overall, mixed experiences but good for budget-conscious travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:47

Property Description

Central Location in Melbourne CBD
City Square Motel, just a stone's throw away from Flinders Street Station, offers convenient access to key city attractions such as Bourke Street Mall and Federation Square.

Comfortable and Well-Equipped Rooms
Guest rooms at City Square Motel feature modern amenities including air conditioning, heating, fridge, microwave, and ironing facilities. The en suite bathrooms come stocked with toiletries and a hairdryer for your convenience.

Convenient Services
The friendly staff can assist with arranging airport shuttle services, while also providing laundry facilities to ensure a comfortable stay.

Ready to experience the best of Melbourne? Book your stay at City Square Motel now!

Important information:

Please note that the property requires an AUD 250 credit card pre-authorization upon check in to cover any incidental charges.

Please note that there is a 3.5% charge when you pay with an American Express or JCB credit card.

Please note that this hotel has a strict 'No Party Policy'.

Please note that housekeeping does not occur on public holidays.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for AUD 20 per person per stay when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 31 per day.

Location

Guest Reviews

7.6
Based on 2900 reviews
Cleanliness: 5.59
Service: 7.56
Location: 9.6
Room Quality: 6.55
Amenities: 6.58
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.16
E
Emma • solo_traveller • au
8
great location for the price - will stay here again - its not flash - very basic
Pros:

great location. room was strange shape but worked for 1 person. bathroom was clean and new. the room and building is dated but you can tell they are trying to make it a bit better (grout and tiles were new in my bathroom)

Cons:

the bed was just floating in the middle of the room, not against a wall or head a head rest - there was a large gap behind the head of the bed between the wall and bed - a head rest attached to the bed would have resolved that. the walls were dirty and the furniture was falling apart and was all chipped - it was all very old. but it was ok

2026-06-19 • via Nuitee
A
Alana • couple • au
6
2026-06-19 • via Nuitee
E
Elizabeth • solo_traveller • au
1
A most dissapointing stay for hygiene.
Pros:

It was a convenient location

Cons:

Never in my entire life of hotel stays have I encountered such built up dust and filth. My advice pull out the bedside tables and look under the bed, pretty much everywhere.

2026-06-19 • via Nuitee
T
Tiffany • family_with_children • au
1
Disgusting
Pros:

Nothing

Cons:

Didn’t feel safe, very dirty.

2026-06-13 • via Nuitee
B
Blesson • solo_traveller • au
6
Pros:

Location

Cons:

Lift was not good which was bad smell of cigarettes

2026-06-12 • via Nuitee
F
Felix • solo_traveller • au
8
2026-06-12 • via Nuitee
S
Sharon • couple • au
6
Bed was comfy, suited my needs for accessibility to where I had to go
Pros:

Central to where I had to go

Cons:

No staff at check-in at 4 pm. The rooms are not properly cleaned, dust along all of the carpet around walls and window sills. Much to be desired, nothing that a good clean wouldn’t fix. But in saying that, if you’re not fussy or germaphobic, it’s a cheap over night stay in a great central location.

2026-06-11 • via Nuitee
A
Arie and Rodney • solo_traveller • au
5
CBD short stays
Pros:

Location is great as ison Swanston Street opposite Town Hall station entrance

Cons:

Noise from street garbage collection and Elevators

2026-06-10 • via Nuitee
R
Robb • solo_traveller • au
6
2026-06-09 • via Nuitee
I
Ingrid • solo_traveller • au
2
2026-06-09 • via Nuitee
P
Paul • extended_group • au
1
Do NOT stay here you will be disappointed.
Pros:

Location was excellent

Cons:

Disgustingly dirty, garbage and hair under the beds, broken heater/air conditioner, TV didn't work, bathroom was disgusting and dirty, wouldn't recommend this accommodation. Only thing good about it was the location. Photos are clearly doctored as they looked nothing like the room.

2026-06-08 • via Nuitee
K
Kailani • solo_traveller • au
6
affordable
Pros:

the bed was comfortable

Cons:

the elevator doors were abit clunky
the heater in my room was really loud and had a hole in it
not clear instructions where to return the room key

2026-06-08 • via Nuitee
K
Krysia • solo_traveller • au
8
2026-06-07 • via Nuitee
B
Benjamin • solo_traveller • au
5
2026-06-07 • via Nuitee
C
Callan • solo_traveller • au
10
2026-06-06 • via Nuitee
D
Daniel • solo_traveller • au
10
Easy come and go place for on the move. Nice at reception
Pros:

Welcoming

2026-06-05 • via Nuitee
D
Daniel • solo_traveller • au
10
Nice staff
Pros:

Cosy

2026-06-05 • via Nuitee
B
Boseley • solo_traveller • au
9
Pros:

Convient

Cons:

O.k

2026-06-03 • via Nuitee
B
Boseley • solo_traveller • au
9
Pros:

Location

Cons:

Noise

2026-06-03 • via Nuitee
B
Boseley • solo_traveller • au
9
Pros:

Brilliant

Cons:

Noise

2026-06-03 • via Nuitee