Hyatt Regency London Stratford

Hotels
•
Hyatt Regency
8.8 (4770 reviews)
10a Chestnut Plaza , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Breakfast selection inadequate
Issues with deposit refunds

Categories

Cleanliness
8.78
Guests reported that rooms were spacious and clean, with some noting cleanliness positively.
Service
9.25
Staff were frequently praised for their friendliness and helpfulness, with specific mentions of exceptional service.
Location
9.29
Location received high marks for its convenience near transport links and shopping areas.
Room Quality
8.74
Most reviews noted comfortable rooms, but some mentioned issues with mattress firmness.
Amenities
8.77
Amenities were perceived as satisfactory, though some desired more variety.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
7.78
Breakfast quality was noted as disappointing by some guests, impacting overall impressions.
Overall Experience
9.05
Generally positive experiences, with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:23

Property Description

Luxurious Amenities
The Hyatt Regency London Stratford offers a range of luxurious amenities including a fitness centre, shared lounge, terrace, and an exquisite restaurant. Guests can also enjoy free WiFi, room service, and a 24-hour front desk for their convenience.

Elegant Rooms
Each room at the hotel is elegantly designed and equipped with modern comforts such as air conditioning, a flat-screen TV, safety deposit box, and a private bathroom with premium toiletries. The rooms also feature comfortable bedding, ensuring a restful stay for all guests.

Convenient Services
In addition to the exceptional amenities, the hotel provides services like bike and car hire, perfect for exploring the vibrant city of London. Located near popular attractions like Westfield and the Olympic Stadium, Hyatt Regency London Stratford is the ideal choice for discerning travelers.

Experience luxury and comfort at Hyatt Regency London Stratford. Book your stay now for an unforgettable experience.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

Please note that the card used for advance purchase bookings must be presented upon check-in. It will be pre-authorized for possible extras upon check-in.

Please note that the hotel cannot accommodate any requests for extra beds.

Pets are only allowed in certain rooms upon request, subject to availability and by prior arrangement.

Please note, the hotel may ask for validating identification.

Westfield Shopping Center has plentiful parking. Once you reach the Westfield site, follow the signs to CAR PARK 'B', which has the easiest access route to the hotel. Rates vary depending on your length and time of stay. If you would like additional information, please contact the hotel directly.

SATNAV users please note the property has a new postcode which is not yet registered. For now, when traveling to Westfield Stratford City, please enter one of the postcodes below into your SATNAV and follow Westfield's local signage when you approach: *From North via A12 enter E15 2EE *From South via Blackwall Tunnel or A13 enter E15 2JU *From the East via Alma St Bridge enter E15 1QA
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.8
Based on 4770 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 9.05
G
Gary • extended_group • gb
7
2026-09-12 • via Nuitee
N
Nicole • couple • us
4
London was amazing the hotel was mid.
Pros:

The location was great.

Cons:

Well first I stayed in room 645, the emergency sign fell off the back of the probably sometime ago and the staff came in the late evening to try to put it back on. Secondly the shower constantly wet the floor due to it just being a half a glass, though I know that is a European style is definitely not suitable. The one also had no fan so once you took a shower, the carpet was moist. The walls were sweat in the room felt muggy. There are also no windows to open. There is nowhere to actually put your clothes so you have to keep them in your luggage. In the hallway smells like someone just rubbed cigarette ashes into the carpet the curtains and the walls it’s a permanent smell.

2026-09-10 • via Nuitee
A
Andrea • couple • gb
9
Good staff, clean and good location
Pros:

Second visit, good location, quiet and relaxing to come back to, lovely to sit on the bar terrace with a drink after a busy day. Bar staff very friendly and always busy . Room clean and lovely bathroom

Cons:

Our second visit and our room was not ready … was offered upgrade but had to pay more, not a lot to be honest, but explained that we were returning guests but couldn’t give too us free, so we declined. Had paid over £400 already.

2026-09-09 • via Nuitee
E
Eva • couple • gb
8
Very nice would return
Pros:

Pillows are super comfy hotels clean and in a great location from shopping food and train station

Cons:

The staff weren’t very welcoming at the front door and no room Service food available which we were a bit disappointed by

2026-09-07 • via Nuitee
P
Paul • couple • ug
8
2026-09-07 • via Nuitee
K
Karl • extended_group • gb
1
Expensive
Pros:

The Hotel is fine

Cons:

Hyatt and Booking.com double charged my card for the room as they both wanted card details in advance, then abused this trust by BOTH charging us for the room refusing to refund. Booking.com customer service is all noreply emails.

2026-09-07 • via Nuitee
N
Nick • solo_traveller • gb
8
Great venue for a day time business meeting
Pros:

All that was needed

Cons:

Loud phone calls disrupting evening meal

2026-09-06 • via Nuitee
T
Tony • couple • gb
4
2026-09-06 • via Nuitee
Y
Yael • family_with_children • gb
10
Couldn't have been better, thank you!
Pros:

Room was quiet, spacious, comfortable, and in a great location for our plans. The staff were all really friendly and helpful too, will certainly be back if we come to something else this side of london!

Cons:

The teen with me was gutted the vending machine ran out of Irn-bru, I however couldn't find fault with anything!

2026-09-04 • via Nuitee
E
Emily • couple • gb
6
2026-09-04 • via Nuitee
Z
Zita • family_with_children • lv
10
Thanks, for good holidays!
2026-09-04 • via Nuitee
D
Denise • couple • gb
7
Cons:

The breakfast was cold and the selection of breakfast items was limited

2026-09-03 • via Nuitee
A
Adewale • solo_traveller • ng
10
2026-09-03 • via Nuitee
J
John • couple • ie
10
I will return in the near future
Pros:

The room was spotless, bed very comfortable, location excellent. Highly recommend.

2026-09-03 • via Nuitee
I
Isatou • solo_traveller • gb
10
2026-09-01 • via Nuitee
T
Tony • couple • gb
10
Pros:

Comfortable room friendly staff and excellent location

2026-09-01 • via Nuitee
N
Natalie • couple • gb
6
Not a bad stay
Pros:

Great location

Cons:

Was initially allocated room 407, which as soon as I entered noticed the ripped arm chair next to the bed, the room itself was also smaller and stuffy compared to other “king rooms” as per my previous stays . I immediately went back to reception and asked to be allocated a different room, as I expect a better standard for almost £200 a night stay. This was rectified and a different room allocated with no hassle. Hotel clean throughout and bed comfortable as always

2026-09-01 • via Nuitee
T
Tim • solo_traveller • gb
6
Convenient location
Pros:

The location and the terrace.

Cons:

On both mornings the breakfast , hot food , was cold We tried at two different times and it was still the same . Very disappointing.
We would have liked an option for different/additional pillows

2026-09-01 • via Nuitee
B
Beverley • couple • gb
10
We would happily stay again
Pros:

Perfectly located. Great facilities with helpful and friendly staff

Cons:

Nothing

2026-09-01 • via Nuitee
S
Siobhan • solo_traveller • gb
10
Pros:

The position of it, it felt safe.

2026-08-31 • via Nuitee