Pestana Cidadela Cascais - Pousada & Art District

Hotels
Pestana Hotel & Resorts
8.6 (3306 reviews)
Fortaleza da Cidadela - Av. Dom Carlos I , Cascais , pt

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Room layout problems
Inadequate amenities conditions

Categories

Cleanliness
7.23
There were instances of poor cleanliness mentioned, such as unclean rooms and signs of pests.
Service
9.7
The staff was described as very friendly, helpful, and attentive, contributing positively to the experience.
Location
9.24
The location received high praise, being central and very favorable for guests.
Room Quality
8.19
Rooms were generally described as comfortable, but some issues were reported with mattress stability and inadequate cleaning.
Amenities
8.22
Some amenities were well received, but the pool and sauna conditions were criticized.
Value for Money
8.68
Value for money appears acceptable, but some reviews suggest expectations were higher.
Food and Beverage
8.73
The breakfast and restaurant service were positively highlighted, despite occasional chaos.
Overall Experience
8.8
Overall, guests felt positively about their experiences with minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:20

Property Description

Luxurious Accommodation with Artistic Flair

Surrounded by studios and galleries, the 5-star Pestana Cidadela Cascais offers stunning sea views and a unique artistic experience. Artistic "Art Invasions" and Soundproofed Rooms are just the beginning of the creative ambiance. Enjoy modern décor, free WiFi, and thoughtful amenities in each room. Gourmet Dining and Cultural Experiences abound with two restaurants, a bar, and cultural activities. Indulge in a free breakfast buffet with panoramic views and savor Portuguese snacks at the intimate Taberna da Praça. Exclusive Art District and Exceptional Service make this hotel a cultural gem in the heart of Cascais. Immerse yourself in luxury and creativity at Pestana Cidadela Cascais - Pousada & Art District.

Important information:

Please note that the city tax of EUR 4 per person per night is charged to guests aged 13 and older for a maximum of 7 nights.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Payment of the full reservation amount is due at the property.

Please note that pets are only allowed in some of the property's public areas. Upon check-in, please ask the front desk for more details.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.

Please note that rates including dinner do not include drinks.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.6
Based on 3306 reviews
Cleanliness: 7.23
Service: 9.7
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 8.8
C
Christopher couple de
10
2026-09-12 via Nuitee
S
Susan couple gb
9
Wonderful
Pros:

Great location, lovely staff

Cons:

Long walk to pool

2026-09-12 via Nuitee
B
Birgit extended_group at
1
2026-09-11 via Nuitee
D
Dilpreet couple ca
10
A wonderful stay in the heart of Cascais!
Pros:

We had a fantastic stay at Pasadena Citadela Hotel and would absolutely recommend it to anyone visiting Cascais. The location is excellent—right in the heart of the town, making it incredibly easy to walk to the restaurants, cafés, shops, waterfront and beaches. We loved being able to step outside and immediately enjoy the lively atmosphere of Cascais.

The hotel itself has a beautiful, charming character that fits perfectly with the feel of the town. Our stay was comfortable, relaxing and exactly what we were looking for. The staff were warm, welcoming and helpful, which made the experience even better.

One of the biggest highlights for us was the location and convenience. We could explore so much of Cascais on foot and easily come back to the hotel whenever we wanted a break.

Overall, Pasadena Citadela Hotel was a great choice for our trip. Beautiful location, lovely atmosphere, comfortable stay and wonderful hospitality. We would happily stay here again on our next visit to Cascais!

Cons:

There was nothing that we didn’t like about the property.

2026-09-10 via Nuitee
D
Dean couple gb
10
A wonderful stay in a beautiful hotel. Great staff, great location, thoroughly recommend.
Pros:

The Hotel itself is wonderful, and set in a great location. But the staff were just incredibly lovely. So helpful and friendly. Service was exceptional. A great stay in a great hotel.

Cons:

Nothing, It was perfect.

2026-09-10 via Nuitee
K
Knut couple de
9
2026-09-09 via Nuitee
M
Marlies family_with_children nl
10
Weer opnieuw een paar heerlijke dagen gehad
Pros:

Al jaren voor ons een geliefde locatie in prachtige omgeving en altijd supervriendelijk behandeld. Heerlijk weer, alles op loopafstand, heerlijke restaurantjes en winkeltjes in de buurt.

Cons:

niets.

2026-09-09 via Nuitee
M
MARIA solo_traveller gr
8
2026-09-08 via Nuitee
F
francisco couple br
2
Frustrante
Pros:

Somente da localização

Cons:

Limpeza e manutenção dos quartos

2026-09-07 via Nuitee
S
STACI couple us
10
We enjoyed our stay it was sad to only have one night.
Pros:

Bright clean and beautiful

Cons:

NA

2026-09-07 via Nuitee
F
Fredrik family_with_children se
9
2026-09-07 via Nuitee
C
Christophe couple fr
7
2026-09-06 via Nuitee
S
Santos couple br
10
Pros:

Everything , rooms , staff , location , breakfast. Great value for money .

2026-09-05 via Nuitee
F
Fiona couple ie
3
Do not stay at this hotel. It is a horrendous experience and far from a 5 star experience.
Pros:

The entire experience was horrendous. This is not a 5 star hotel, at best it is an 3 star. Ants infested our room. Toilet paper was not replaced. Staff didn’t seem to care about guests. There was a smell of sewerage in some areas. Torn furniture in the room and the sheets didn’t fit the bed, the sheets didn’t even cover the top of the mattress. Worst stay in a hotel ever.

Cons:

Location is good.

2026-09-05 via Nuitee
J
Julie extended_group us
10
Seriously one of the best properties and stays of my life
Pros:

Amazing hotel, one of the best I've ever stayed at, staying in the fort was incredible, lovely rooms, friendly staff, breakfast was lovely and all the on-site pools and facilities meant my friends never wanted to leave.

Cons:

Nothing!

2026-09-03 via Nuitee
M
Mark extended_group gb
7
2026-09-01 via Nuitee
R
Rafael solo_traveller es
10
2026-09-01 via Nuitee
N
nicoletta couple it
9
2026-08-31 via Nuitee
T
Todd couple us
10
2026-08-30 via Nuitee
G
Giuseppe couple it
10
2026-08-29 via Nuitee