Five Alls

We were kept waiting nearly half hour because the room wasn’t ready at allocated time. I know they were having staff issues that day, but another couple were offered a complimentary drink because they had been kept waiting, so I said where is our complimentary drink? Then they gave us a capuccino. We thought the breakfast included cooked not just continental. The cooked was expensive for just one of each item. Also printed on the menu that you couldn’t swap out any items, so this, as well as the price, put us off ordering, as my husband doesn’t like mushrooms and would have rather had an extra hash brown instead. Not enough choice of pastries, only croissants and not enough cereal choices, would have liked muesli.

Lack of cleaning and maintenance

Damp on walls stained carpets holes in walls dust everywhere

We had to wait in an empty pub for forty five minutes before someone came to book us in.

Arrived around 6pm on a Sunday and the kitchen was nearly closed which we hadn’t planned for so had to rush straight to dinner. However, staff were very helpful to make sure we could order, and food was great - just a point to note in planning!

Having to wait 2 hours for the room to be cleaned.
The room that we were given was not very clean very run down. Stains on floor. Windows rotten. Shower head , extractor fan filthy.
Food chicken lovely but vegetables were inedible.
Very understaffed.

Im Zimmer (Nr. 7) herrscht ein übler (Kanal-)Geruch. Der Duschkopf ist so verkalkt, dass nur noch wenige Strahle entweichen können. Pflegeprodukte werden nicht nachgefüllt. Das Zimmer und die Außenanlage sowie das Restaurant sind schmutzig, ungepflegt. Der Zimmerservice musste auch einmal um Nacharbeiten gebeten werden. Das Personal wirkt unbeholfen, z.T. lustlos, so kommt es auch zu Fehlern bei der Bestellung. Das Frühstück ist rudimentär, normales Frühstück gibt es nur gegen Aufpreis. Dass das Frühstück morgens oft nicht fertig war, so wie das Zimmer bei der Anreise, rundet das Bild eines schlechten Services ab. Der Preis ist für die gebotene Leistung extrem zu hoch.
Wir waren vor 4 Jahren schon einmal in diesem Hotel und da war alles so perfekt, dass wir es trotz des Preises wieder gebucht haben. Leider erreicht das jetzige Management nicht annähernd dieses Niveau....den Preis ausgenommen.

Se proprio devo trovare un piccolo difetto, avrei gradito una colazione con più ampia offerta.

Nothing

Not their fault but no cabs would come there unless you paid an extortionate amount of money. Also our room had some issues that could easily have been fixed.

Room 4 should be out of service! Dirty carpet, fridge and shower. no blind or curtain in skylight window. MOULD in bathroom! extractor fan in bathroom doesn’t work. Bathroom sink is loose on wall. When flushing toilet it doesn’t cut off and keeps filling with water. A wall mounted speaker is positioned in beer garden next to the only opening window in room 4, music plays all day until 11.15pm, The curtain at the opening window doesn’t cover the window so light floods the room at daybreak.

Was quite noisy at night.

Unfortunately, I was disappointed with the cleanliness of the room. The carpet needed a good vacuum, the throw on the bed was covered in animal hair, and there was some mould on the bathroom ceiling. The sink also didn’t appear to have been cleaned properly. The shower was extremely hot and I found it difficult to get it to a comfortable temperature.

The checkout experience was also disappointing. Checkout was between 8am and 11am, and I was hoping to leave at around 9am. However, I waited at the reception desk for around 20 minutes without anyone coming to check me out. During this time, the reception phone rang but wasn’t answered either. Eventually, I had to poke my head into the kitchen and ask someone if they could check me out. I didn’t end up leaving until around 9:20am.