Waldorf Astoria Berlin

Hotels
•
Waldorf Astoria Hotels & Resorts
8.3 (423 reviews)
Hardenbergstr. 28 , Berlin , DE
+49 30 8140000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very friendly, professional and attentive staff (valet, named employees)
Excellent, central location (Zoo station frontage)
Strong spa and indoor pool facilities
Comfortable beds and well-appointed rooms/suites
Good, varied breakfast (for many guests)
Convenient services (valet, WhatsApp responsiveness)
Cons:
Inconsistent cleanliness — reports of dirty bathrooms and broken glass in shower
Renovation disruptions: lobby covered in plastic and check-in/ reservation problems
Scratched wooden floors in some rooms
Breakfast service delays/overloaded staff for some guests
A few guests feel there are better 5-star alternatives

Categories

Cleanliness
7.4
Mixed reports: several guests praise exceptional cleanliness, but others report dirty bathrooms, broken glass in shower and heavily scratched wooden floors — inconsistency across stays.
Service
9.2
Consistently praised: staff described as very friendly and professional, attentive valet, named employees (Predrag, Andreas) highlighted, and quick WhatsApp responsiveness for requests.
Location
9
Repeatedly described as excellent — directly in front of Zoo station, very central and convenient for sightseeing; many guests call the location 'top'.
Room Quality
8.5
Generally positive: comfortable beds, spacious suites, useful bathroom lighting and connecting-room options; some issues noted (scratched floors, occasional room hygiene problems).
Amenities
8.9
Well-regarded amenities: top spa and indoor pool, quality bathroom amenities (Aesop), valet parking and good restaurant/service mentioned frequently.
Value for Money
7.8
Mixed perception: many repeat and satisfied guests indicate good value, while some feel there are better 5-star options or were displeased by renovation-related disruptions.
Food and Beverage
7.7
Mixed: breakfast often praised for variety and quality, but other guests report poor breakfast experiences or slow service due to overburdened staff.
Overall Experience
7.9
Mostly positive overall with many satisfied and repeat visitors; occasional serious negatives (hygiene incidents, check-in problems, renovation impacts) affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Accommodation with Panoramic Views
Experience modern Art Deco style at the Waldorf Astoria Berlin, located in the heart of City West. The elegant rooms offer stunning city views through floor-to-ceiling windows, with top floors boasting Berlin's highest suites and private terraces.

Culinary Delights and Relaxation at ROCA
Indulge in light seasonal and Mediterranean cuisine at ROCA, where small plate dishes with a home-cooked touch are a specialty. Takeaway options are available, and the Lang Bar is perfect for enjoying drinks in a sophisticated setting.

Spa Retreat and Fitness Facilities
Unwind at Germany's first Waldorf Astoria Spa with signature treatments and an indoor pool. Stay active at the modern fitness room or relax in the library on the 15th floor with breathtaking city views.

Book your stay at Waldorf Astoria Berlin for a luxurious and rejuvenating experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BER

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 4 years old and over stay for € 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.3
Based on 423 reviews
Cleanliness: 7.4
Service: 9.2
Location: 9
Room Quality: 8.5
Amenities: 8.9
Value for Money: 7.8
Food and Beverage: 7.7
Overall Experience: 7.9
X
Xavier • solo_traveller • fr
10
2026-10-28 • via Nuitee
P
Prof. Dr. Thomas • solo_traveller • de
8
2026-10-27 • via Nuitee
U
Uwe • solo_traveller • de
7
2026-10-27 • via Nuitee
A
Aaron • solo_traveller • de
9
2026-10-25 • via Nuitee
V
Vivienne • couple • de
10
Pros:

Das Waldorf Astoria glänzt mit seiner komfortablen Ausstattung und sehr zuvorkommenden Personal. Wir haben uns wohl und sehr gut umsorgt gefühlt.

2026-10-23 • via Nuitee
R
Ralf • family_with_children • de
9
Pros:

Ein tolles Hotel in einer sehr günstigen Lage. Vieles ist fußläufig erreichbar
Das Personal sehr freundlich und hilfsbereit und das Frühstück sehr gut

Cons:

nichts

2026-10-19 • via Nuitee
I
Ingo • solo_traveller • de
10
Alles war zur vollsten Zufriedenheit.
Pros:

Alles gut.

Cons:

Keine Beanstandungen.

2026-10-15 • via Nuitee
K
Kurt • couple • ch
8
sehr empfehlenswert!
Pros:

tadelloser Komfort und aussergewöhnliche Sauberkeit

Cons:

Leider ist der Holzboden enorm verkratzt. Da müssen vorher rücksichtslose Menschen gehaust haben

2026-10-15 • via Nuitee
R
Roxana • family_with_children • de
10
2026-10-14 • via Nuitee
I
Iven • couple • de
10
2026-10-12 • via Nuitee
S
shai • couple • il
7
2026-10-10 • via Nuitee
D
Dmitri • couple • ua
10
2026-10-10 • via Nuitee
A
Alexander • solo_traveller • de
10
2026-10-07 • via Nuitee
J
Jason • couple • us
5
2026-09-14 • via Nuitee
N
Natalia • couple • bj
7
Pros:

Staff is very nice and professional, location is top.

Cons:

Room was not clean. We were too tired to deal with it. Broken glass pieces on the shower floor. Bathroom and toilet zone in general was dirty. Did not experience from this hotel such a poor hygiene. Breakfast is not good. Won’t come back.

2026-09-10 • via Nuitee
M
Milko • extended_group • nl
10
Erg fijn hotel een een top locatie!
2026-09-10 • via Nuitee
I
Ilia • solo_traveller • cy
9
2026-09-10 • via Nuitee
S
SERGIO • couple • br
10
Fantástico!!!
Pros:

ABSOLUTAMENTE TUDO!! Principalmente os funcionários…

Cons:

GOSTEI DE TUDO!!

2026-09-09 • via Nuitee
T
Thomas • solo_traveller • de
10
Pros:

Waldorf forever , besonders die valet Parker guys , sehr sehr aufmerksam

2026-09-08 • via Nuitee
木島 • couple • jp
10
快適できした。ありがとうございました。
Pros:

朝食は種類が豊富で美味しかった。バスアメニティがAesopで快適。
Zoo駅（Sバーン、地下鉄、複数バスの始発駅でありベルリン西側で最も便利な駅）の真ん前であり、ロケーションもとても良い。
ホテルスタッフとWhatsAppがチェックイン後すぐにつながり、リクエストが簡単にできる。

Cons:

充電端子がUSB Cだったらもっと便利だった（もちろん頼めばすぐにアダプターを持ってきてくれる）。

2026-09-07 • via Nuitee