Holiday Inn Acapulco La Isla by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.3 (218 reviews)
Boulevard de las Naciones 2000 , Acapulco , MX

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Cons:
Internet issues
Service incident at the beach

Categories

Cleanliness
9.26
General sentiment of cleanliness was positive, but noted issues with internet connection.
Service
9.73
Solid remarks regarding the staff's friendliness and attention.
Location
9.27
Positive feedback about proximity to restaurants and safety.
Room Quality
9.22
Rooms were described as spacious and clean, with minor issues in the shower.
Amenities
8.75
Amenities like the pool and bar received good comments, with mention of being enjoyable.
Value for Money
9.21
Perceived as fair considering the overall quality of service and location.
Food and Beverage
9.26
Food options are praised, especially breakfast and nearby restaurants.
Overall Experience
9.73
Overall positive experience, noted for cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:14

Property Description

Luxurious Accommodations
Holiday In Acapulco La Isla offers specially designed accommodations for easy access by disabled guests. Each room is equipped with modern amenities including a hairdryer, free toiletries, and a coffee maker. Ironing facilities and a safe are also provided for your convenience.

Top-Notch Facilities
Guests can enjoy high-speed WiFi, a fully equipped business center, a state-of-the-art gym, and an exclusive pool surrounded by lush tropical gardens. The hotel also boasts meeting and banquet rooms, perfect for hosting events or conferences.

Convenient Transportation and Nearby Attractions
Complimentary shuttle service is available every hour, providing easy access to Estrella de Oro Diamante Bus Station, public beaches in the Diamante District, and the beach club. Explore popular attractions like Revolcadero Beach, Bonfil Beach, and the vibrant nightlife on Costera Miguel Alemán Avenue, all just a short drive away.

Book now for a luxurious stay at Holiday Inn Acapulco La Isla!

Important information:

Please note that the free shuttle service is available hourly upon request and should be arranged at the front desk. The transport can take guests to the Estrella de Oro Diamante bus station, to the Diamante district beaches and the beach club.

Please note that the breakfast included in certain rates it is only for adults. Breakfast for children must be paid separately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ACA

Location

Guest Reviews

9.3
Based on 218 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.27
Room Quality: 9.22
Amenities: 8.75
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.73
E
Emelin Verónica • extended_group • es
8
Buena experiencia
Pros:

El personal muy amable

Cons:

Le falta cierto mantenimiento a las habitaciones.

2026-09-07 • via Nuitee
V
Vargas • solo_traveller • mx
1
2026-09-01 • via Nuitee
S
Susana • solo_traveller • mx
10
Pros:

Todo super cómodo limpio y el personal super amable

Cons:

No hubo algo que no me gustará, todo super bien

2026-08-26 • via Nuitee
N
Natividad • solo_traveller • mx
10
Pros:

Lo necesario está bien.

Cons:

Faltó pasta de dientes en el cuarto

2026-08-10 • via Nuitee
E
Emma • solo_traveller • mx
10
Pros:

Habitación muy limpia, cama muy cómoda

Cons:

Todo excelente

2026-07-20 • via Nuitee
G
Gabriele Paolo • solo_traveller • it
8
2026-07-10 • via Nuitee
J
Javier • extended_group • mx
9
Muy buena
Pros:

Atencion del personal

Cons:

Regadera

2026-07-09 • via Nuitee
A
Armando • solo_traveller • mx
9
2026-07-04 • via Nuitee
M
Mauricio • solo_traveller • mx
10
2026-05-11 • via Nuitee
S
Silvia • extended_group • mx
10
2026-04-29 • via Nuitee
J
Jose • family_with_children • mx
10
Pros:

El bufet es muy variado y de gran sabor
También la atención de todo el personal es amable y con buena actitud

Cons:

Quizá no sea parte del hotel Pero por fuera la.avenida no está en tan buenas condiciones visuales

2026-04-12 • via Nuitee
N
Nancy • family_with_children • mx
9
Pros:

La atención del personal.
La ubicación
La limpieza 🤗

Cons:

Un poquito incómoda la cama
Pero nada que no te permita descansar

2026-04-03 • via Nuitee
L
Luis Andres • extended_group • mx
10
Very good
Pros:

The amenities and the cleanest,

Cons:

The location in Google Maps isn’t the real location in Acapulco please check this detail

2026-04-02 • via Nuitee
R
Rodríguez • extended_group • mx
9
Plan torneo deportivo
Pros:

Muy buena atención de todo el personal la comida es rica y buen precio. La alberca climatizada

Cons:

Que no tiene frigobar

2026-03-27 • via Nuitee
R
Real • couple • ca
9
2026-03-12 • via Nuitee
G
GUILLERMO • extended_group • mx
9
2026-02-26 • via Nuitee
J
Juan Antonio • couple • mx
9
2026-01-19 • via Nuitee
C
Carmen • couple • mx
9
TODO CON MUCHA CORDIALIDAD
Pros:

TODO BIEN

Cons:

TODO ESTUBO BIEN

2026-01-19 • via Nuitee
J
JOSE FRANCISCO • family_with_children • mx
9
Estancia confortable y excelentes atenciones
Pros:

La calidad del desayuno es muy buena. Mucha variedad, gran sabor y mucha higiene. Las instalaciones están en excelentes condiciones. El personal muy aamable.

Cons:

Lo único que hace falta es tener una playa más cerca.

2026-01-17 • via Nuitee
H
HORACIO • extended_group • mx
5
Pros:

UBICACAIÓN

Cons:

NO HUBO AGUA EN TODO EL HOTEL EL DIA QUE LLEGUE

2026-01-13 • via Nuitee