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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Pets allowed
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Express check-in/check-out
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Television in common areas
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Charming Sutton Retreat with Modern Amenities
Garden Oasis: Enjoy the serene garden at Greyhound Hotel, perfect for a morning coffee or evening stroll.
Delicious Dining: Indulge in a variety of breakfast options from buffet to à la carte at our on-site restaurant.
Comfortable Accommodations: Relax in well-equipped rooms featuring air conditioning, satellite TV, and a spacious seating area.
Experience comfort and convenience at Greyhound Hotel. Book now for a delightful stay!
Please note, this property cannot check in guests after 23:30. It does not operate a 24-hour reception.
Please note that this property can accommodate pets for an additional cost of GBP 20 per pet per night.
This property does not accept cash payments.
The nearest airport is Gatwick its 30 mins by taxi and 40 mins by public transport.
The Daily Breakfast offers a continental buffet and an ala carte menu with hot options including a vegan option.
PLEASE NOTE. WE ACCEPT DOGS TO STAY IN OUR HOTEL FOR A £20.00 CHARGE PER NIGHT BUT DUE TO OTHER GUEST BEING ALLERGIC TO PETS WE HAVE LIMITED DESIGNATED DOG ROOMS FOR GUEST TO HAVE THEIR DOG STAY WITH US.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free public parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for £15 per person per night when using an available cot.
Children up to and including 2 years old stay for £15 per person per night when using an existing bed.
Children from 3 years old to 10 years old stay for £20 per person per night when using an existing bed.
Children up to and including 10 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The room was beautifully furnished, everything to hand. A lot of detail and thought had been put into the room. Very comfortable and quiet too, no noise from the bar and the outside eating area was busy but quiet.
Nothing to report, it exceeded expectations.
Close to centre good food
Road very dangerous no places to cross outside hotel safely
Cool room in hot weather. Comfortable bed.
Curtains could have been better. Black out blinds would be my preference.
Location. Close to family
The food, the ambience, the car park. The view (excluding the main road in front of the property) which surprisingly didn't deter us. We'd stay again.
The room was comfortable and very clean. We arrived early and had lunch, they forgot my husbands meal after we waited nearly an hour then took another 40mins to bring his! Not a great start. Blind in my mother in laws room was broken and couldn't open.
Beautiful property. Great staff. Welcoming reception staff- particularly Archie. And Sharon the host at breakfast. Really friendly and professional.
Nothing.
Ontbijt was goed, personeel wat gehaast en bruusk.
Jammer dat er geen lift is, kamer op etage 3 is dan wat hoog.
Fantastic all round!!!
Bed and Doona was better than the bed on Cunards QM2 we had recently disembarked.
Good access to local shops etc.
Good room layout.
A window that opens.
Nice pub downstairs.
No refrigerator, but it didn't affect our stay.
Good
I received a warm and professional welcome from the manager on arrival, which set a positive tone for my stay. Renovation and upgrading work was taking place in the pub and restaurant areas, and the manager apologised for the disruption, noting that the improvements should be completed the following week.
I was allocated Room 201, an end‑of‑corridor room that was spacious, quiet, and perfect for my needs. I slept well in a very comfortable bed. Because of the renovation work, the usual breakfast area was closed, but the manager thoughtfully provided fruit and snacks for guests, which was appreciated.
I raised a few housekeeping issues, and the manager was receptive and willing to address them. For me, this demonstrated a genuine commitment to improving the guest experience and maintaining high standards. He also proudly shared the plans for the new outdoor alfresco and garden areas, which are expected to be ready by mid‑April.
The Greyhound is located in a beautiful heritage village, with Carshalton Ponds, nature areas, museums, and a vibrant high street filled with cafés, restaurants, and bars. Transport links are excellent: buses run through the village to East Croydon for easy connections to Gatwick Airport, and both Carshalton (15 minutes’ walk) and Carshalton Beeches (25 minutes’ walk or a short bus ride) train stations are nearby.
Overall, I had a pleasant stay and would be happy to return. The manager even said he hoped I would — and I would gladly do so once the renovations are complete.
Not been able to use the bar and restaurant which were closed for rennovation upgrade
Helpful staff
We didn't stay there because when we arrived we found the hotel under major refurbishment and covered in scaffolding. There was no proper reception nor restaurant and breakfast was a few croissants on a tray. Fortunately the staff redirected to a sister hotel, The Dukes Head, a few miles away in Wallington. This has already been refurbished and everything there was excellent.
We recommend that you check out whether the refurb at the Greyhound has been completed before booking.
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