Le Petit CHARME-INN

Hotels
8.8 (3302 reviews)
Metzggasse 28 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Ski storage
Non-smoking throughout
Fire extinguishers
Key card access
Ski storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noisy construction
Old furnishings
Some shower issues

Categories

Cleanliness
8.45
Overall cleanliness mentioned positively, but some issues like shower problems reported.
Service
9.25
Staff were consistently described as friendly and accommodating.
Location
9.25
Many reviews highlighted the excellent location, close to Zermatt.
Room Quality
8.65
Rooms were clean and comfortable, though some guests noted issues with furnishings.
Amenities
8.25
Amenities were satisfactory, although some guests mentioned missing conveniences.
Value for Money
8.75
Affordable pricing received praise, but expectations should be managed regarding facilities.
Food and Beverage
8.85
Breakfast was well-received, with a good variety mentioned.
Overall Experience
8.95
Guests had a pleasant stay, though some minor complaints were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:29

Property Description

Stunning Mountain Views

Experience the beauty of the Matterhorn Mountain from our rooftop terrace at Le Petit CHARME-INN. Our alpine-style rooms offer a cozy retreat with wooden furnishings and modern amenities like a flat-screen TV and free WiFi.

Convenient Location

Located in the heart of Zermatt, just a short walk from the ski lifts and the bustling main street, you'll have easy access to restaurants, bars, and shops. Start your day with a delicious breakfast buffet before hitting the slopes or exploring the town.

Warm Hospitality

Our friendly staff is dedicated to making your stay memorable, ensuring you have everything you need for a comfortable visit. Book your stay at Le Petit CHARME-INN for an unforgettable mountain getaway.

Important information:

Please note that construction work is going on nearby from Monday to Friday and some rooms may be affected by noise.

Please note that Zermatt is a car-free village. Guests have to leave their car in Täsch and proceed by train.

Please note that guests arriving after 20:00 are kindly requested to inform the hotel in advance. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation.

Please inform Le Petit CHARME-INN in advance about the exact number of adults and children arriving and the age of the children. You can use the Special Requests box when booking or contact the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 3302 reviews
Cleanliness: 8.45
Service: 9.25
Location: 9.25
Room Quality: 8.65
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.85
Overall Experience: 8.95
E
Eugenio • solo_traveller • it
9
Pros:

Très bien accueilli et chambre confortable
Petit déjeuner très bon

2026-06-13 • via Nuitee
S
Sufyan • solo_traveller • pk
8
2026-06-13 • via Nuitee
D
Donata • couple • ch
9
2026-06-12 • via Nuitee
M
macrak • solo_traveller • au
9
2026-06-12 • via Nuitee
P
Paula • couple • au
8
Perfect for our two night stay as a base for exploring Zermatt. The hotel is indeed petit and charming. The name is perf
Pros:

We had a view from our room and could even see the Matterhorn if we peered around the corner. Recently renovated bathrooms. Quaint breakfast/bar room. Proximity to the Main Street.

Cons:

The fact that you had to pay for a cup
Of tea in the foyer given there was no facility for boiling water in the rooms.

2026-06-11 • via Nuitee
C
Caitlin • extended_group • nz
10
2026-06-10 • via Nuitee
E
Eric • extended_group • us
10
AMAZING stay with awesome views and an even better experience with the staff
Pros:

Couldn’t ask for a better front desk staff experience. The lady was kind, generous, and offered many off the normal tourist routes to hike. The gentleman was witty, charming, and we exchanged ways to open a cold beer. Rooftop was great after for views and after day trip drinks. Would LOVE to stay here again

Cons:

Construction around but really didn’t bother us so nice they shut down early and didn’t start till late morning

2026-06-10 • via Nuitee
A
Alejandra • extended_group • us
10
i really like it
Pros:

clean, nice breakfast

Cons:

the small bed has a shelve on top and a dresser on the bottom so is hard to stretch the legs

2026-06-10 • via Nuitee
M
Marja • couple • fi
9
Hinta-laatusuhteiltaan loistava valinta muutaman päivön oleskeluun keskellä Zermattin kylää.
Pros:

Sijainti oli loistava aivan Zermattin keskustassa ( toki lyhyt ylämäki hotelliin mennessä pääkadulta)
Aamupala oli ihan ok ja henkilökunta ystävällistä.

Cons:

Vedenpaine suihkussa oli olematon, jos paksut hiukset ei pysty pesemään niitä siellä

2026-06-09 • via Nuitee
R
Radek • extended_group • cz
9
Skrytá perla
Pros:

Malý hotel v centru mimo hlavní turistickou trasu, vše čisté, postele pohodlné, personál velice přátelský. Snídaně výborná, výběr dostatečný. Hotel má střešní terasu. Jako bonus happy hour - nápoj zdarma odpoledne na baru.

2026-06-09 • via Nuitee
F
Finn • solo_traveller • dk
9
Hyggeligt lille hotel
Pros:

Lille hyggeligt hotel i stille gade og stadig tæt på byen. God information fra hotellet manager om området faciliteter og seværdigheder. Helt ok morgenmad.

2026-06-08 • via Nuitee
D
Doris • solo_traveller • at
9
2026-06-08 • via Nuitee
B
Brian J • solo_traveller • us
10
Had a great day the ladies at the front desk were amazing. They did a great job with breakfast and helping me out.
2026-06-07 • via Nuitee
C
carlos magno • solo_traveller • br
8
Pros:

Atendimento dos funcionários .
Limpeza, café da manhã

Cons:

Banheiro muito pegueno

2026-06-04 • via Nuitee
E
Eriselda • solo_traveller • de
10
Pros:

The hotel's location, the staff were very welcoming and helpful, the breakfast was very good, the rooftop with its view of the Matterhorn and Zermatt.

2026-06-04 • via Nuitee
L
Laure • family_with_children • ch
8
Week-end au top, la terrasse donne envie d’y rester
Pros:

La terrasse est superbe, l’accueil que nous avons vraiment super sympa

Cons:

L’insonorisation dans les chambres et le non accueil au déjeuner par le personnel

2026-06-03 • via Nuitee
K
Kelly • solo_traveller • us
9
Pros:

Roof top! Breakfast.

Cons:

Small bathroom.

2026-06-03 • via Nuitee
M
Masumi • couple • jp
8
2026-06-03 • via Nuitee
M
Mathina • solo_traveller • de
8
Pros:

Das Frühstück war super

2026-06-03 • via Nuitee
N
nyuk han • couple • my
10
Nice stay
Pros:

The hotel is located behind a busy street, which makes it a great place to stay away from the crowds while still being conveniently situated. It is only about a 10-minute walk from the station, and electric taxis are available right in front of Zermatt Station.

The room was clean, although not perfectly spotless. The staff were friendly, welcoming, and warm throughout our stay.

One of the highlights of the hotel is the rooftop area, where you can enjoy light snacks while taking in the beautiful view of the Matterhorn.

They provide a delicious breakfast for guests.

Cons:

The lift is very small and can only comfortably accommodate two people with small luggage. The towels were placed on a heating rack, but unfortunately the rack was quite dusty, which was not very hygienic. Aside from this issue, the stay was pleasant, and I would still recommend this place.

2026-06-02 • via Nuitee