Best Western Hotel du Mucem

Hotels
•
Best Western
8 (936 reviews)
22 rue Mazenod , Marseille , FR
+33 4 91 93 13 13

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, attentive staff and helpful reception
Excellent central location near Mucem and Vieux Port
Clean rooms and comfortable beds
Rooftop pool available
Good rapport qualité/prix cited by several guests
Filtered water available in rooms
Cons:
Parking is difficult, off-site and often expensive
Rooms are small/tiny and some have limited ventilation
No minibar/fridge in some rooms (problematic for medical needs)
Breakfast quality and variety inconsistent between stays
Some showers are cramped for taller guests
Corridor odor reported by at least one guest

Categories

Cleanliness
8.5
Multiple reviews explicitly praise cleanliness (propreté, Καθαριότητα, 'Zimmer waren auch sauber', 'albergo pulito') though one review notes corridor odors; overall cleanliness is consistently positive.
Service
9
Numerous mentions of warm, attentive and friendly staff at reception and helpfulness ('accueil chaleureux', 'personnel adorable', 'sumamente atento', 'personnel attentionné'); a small note about less friendly breakfast staff does not outweigh generally excellent service.
Location
9
Very frequently praised location near the Mucem and Vieux Port and central for sightseeing ('well located', 'posizione', 'close to everything'); main negative is limited parking accessibility rather than the location itself.
Room Quality
7
Mixed feedback: bedding is praised ('literie' good, comfortable beds) but rooms are often described as small/tiny, limited ventilation (windows that barely open), lacking minibar/fridge, and cramped showers for tall guests.
Amenities
7
Some positive amenities noted (rooftop pool mentioned, filtered water available) but several negatives: no bar/restaurant for some, absent minibar/fridge, limited breakfast variety for some guests, and parking facilities are problematic or off-site.
Value for Money
7.5
Several reviews state good rapport qualité/prix and acceptable value, but parking extra costs and some amenity shortcomings reduce perceived value for some guests.
Food and Beverage
7.5
Breakfast experiences are mixed: some describe the breakfast as high quality and complete, others find it limited or below expectations and note variable friendliness of breakfast staff.
Overall Experience
8.5
Overall impression in many reviews is positive ('Très agréable', 'Bon séjour', 'Très convenable') driven by location, cleanliness and service, with downsides focused on room size and parking rather than the hotel experience as a whole.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Prime Location
Located just steps away from les Terrasses du Port shopping centre and MuCEM, Best Western Hotel du Mucem offers convenience and easy access to popular attractions.

Modern Amenities
Enjoy contemporary rooms with air-conditioning, free Wi-Fi, iPod docking stations, and LCD TVs. The modern en suite bathrooms come equipped with complimentary toiletries for your comfort.

Convenience at Your Fingertips
Indulge in a buffet breakfast served daily or opt for in-room breakfast. With a 24-hour reception, luggage storage, and a vending machine for snacks and drinks, your needs are always taken care of.

Ready to experience the best of Marseille? Book your stay at Best Western Hotel du Mucem now!

Important information:

Guests can buy MuCEM tickets directly at the front desk.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please contact the property directly for further information.

Please note that the guest who made the booking must also stay at the property.

Please present the same credit card used to guarantee your booking at check-in.

Please note that dogs will incur an additional charge.

Please note that the property can only accommodate dogs with a maximum weight of 5 kg or less.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Location

Guest Reviews

8
Based on 936 reviews
Cleanliness: 8.5
Service: 9
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 8.5
M
melisa • solo_traveller • fr
10
2026-10-31 • via Nuitee
E
Evgenia • solo_traveller • fr
7
2026-10-31 • via Nuitee
F
frederic • solo_traveller • fr
7
Cons:

la gestion de la température dans la chambre .
Absence d'un bar et d'un resto .

2026-10-29 • via Nuitee
E
Elodie • solo_traveller • fr
9
Un excellent rapport qualité /prix, un personnel adorable et un emplacement ideal
Pros:

L'accueil chaleureux, la propreté de la chambre et l'eau filtrée à disposition

Cons:

Le petit déjeuner est un peu en deca du reste

2026-10-29 • via Nuitee
R
Rubén • solo_traveller • cl
10
2026-10-28 • via Nuitee
G
Guy Michel • extended_group • fr
9
Pros:

L'accueil et la literie.

2026-10-27 • via Nuitee
I
Ioannis • family_with_children • gr
8
Pros:

Καθαριότητα, προσωπικό,θεση ξενοδοχείου..

Cons:

Δεν ειχε ψυγείο, έπρεπε για λόγους υγείας να βαλω πράγματα σε ψυγείο...
Η τηλεόραση, δεν συνδέεται στο ίντερνετ... Φάουλ...

2026-10-27 • via Nuitee
K
Katarzyna • solo_traveller • pl
6
Pros:

ok

Cons:

a bit tiny room

2026-10-25 • via Nuitee
C
catherine • family_with_children • fr
10
2026-10-25 • via Nuitee
A
Aggab • solo_traveller • fr
9
C’était formidable
2026-10-25 • via Nuitee
A
aurore • extended_group • fr
7
2026-10-24 • via Nuitee
N
Natacha • solo_traveller • fr
10
Pros:

L'accueil du veilleur de nuit trés souriant. La qualité de la literie et des oreillers! Le petit déjeuner de qualité et complet salé, sucré!

Cons:

L'accueil au petit déjeuner a été nettement moins sympa qu'à la réception et il serait agréable que la personne qui nous accueille dans ce début de journée soit plus souriante ou agréable!

2026-10-23 • via Nuitee
S
Salifou • couple • fr
9
Well located, clean and friendly staff
Pros:

Location

2026-10-22 • via Nuitee
R
René • couple • ch
8
Bon séjour, sauf le parking. Ce n’est pas une bonne idée de venir en voiture privée.
Pros:

L’emplacement près du Mucem et du Vieux Port

Cons:

L’absence de place de stationnement pour déposer les bagages (rue très étroite et à sens unique) est très problématique.
L’emplacement du parking est relativement éloigné. Les démarches pour avoir droit à un prix du stationnement raisonnable et pour le retrait du véhicule sont compliquées.

2026-10-21 • via Nuitee
T
thierry • family_with_children • fr
9
Très convenable. Personnel agreable
Pros:

Personnel agréable et attentif
Confort et equipements très convenables
Rapport qualité prix correct

Cons:

Prix élevé du parking associé...

2026-10-15 • via Nuitee
J
Jack • solo_traveller • fr
8
2026-10-14 • via Nuitee
D
Douglas • solo_traveller • gb
10
2026-10-14 • via Nuitee
A
alessandra • couple • it
10
albergo pulito e ottima posizione
Pros:

posizione e gentilezza del personale

2026-10-11 • via Nuitee
M
Maria • couple • it
10
2026-10-11 • via Nuitee
M
Mounir • couple • lb
9
Pros:

Room locstion is excellent , vlose to every thing

2026-10-08 • via Nuitee