Best Western Hotel du Mucem

Hotels
•
Best Western
8 (991 reviews)
22 rue Mazenod , Marseille , fr
+33 4 91 93 13 13

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness in common areas
Cons:
Parking issues
Noise disturbances
Bathroom accessibility problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness issues such as hair in the sheets and a clogged sink.
Service
8.36
Consistent positive feedback regarding helpful and friendly staff.
Location
8.9
Reviews praised the excellent and central location of the hotel.
Room Quality
7.35
Some issues noted with defective windows and noise disturbances.
Amenities
7.88
Amenities were generally well-received, although parking was highlighted as a concern.
Value for Money
8.34
Generally viewed as a good value considering the location and services provided.
Food and Beverage
7.89
Breakfast was positively noted, but some critique on the breakfast room's location.
Overall Experience
7.86
Overall sentiment indicates a satisfactory stay, with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:14

Property Description

Prime Location
Located just steps away from les Terrasses du Port shopping centre and MuCEM, Best Western Hotel du Mucem offers convenience and easy access to popular attractions.

Modern Amenities
Enjoy contemporary rooms with air-conditioning, free Wi-Fi, iPod docking stations, and LCD TVs. The modern en suite bathrooms come equipped with complimentary toiletries for your comfort.

Convenience at Your Fingertips
Indulge in a buffet breakfast served daily or opt for in-room breakfast. With a 24-hour reception, luggage storage, and a vending machine for snacks and drinks, your needs are always taken care of.

Ready to experience the best of Marseille? Book your stay at Best Western Hotel du Mucem now!

Important information:

Guests can buy MuCEM tickets directly at the front desk.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please contact the property directly for further information.

Please note that the guest who made the booking must also stay at the property.

Please present the same credit card used to guarantee your booking at check-in.

Please note that dogs will incur an additional charge.

Please note that the property can only accommodate dogs with a maximum weight of 5 kg or less.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Location

Guest Reviews

8
Based on 991 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
M
Mauro • solo_traveller • it
8
2026-08-28 • via Nuitee
E
elisa • extended_group • it
2
2026-08-24 • via Nuitee
G
giulia • couple • it
7
2026-08-23 • via Nuitee
D
Delphinr • couple • fr
8
2026-08-22 • via Nuitee
D
Dominique • couple • fr
9
2026-08-20 • via Nuitee
P
Piotr • couple • pl
9
2026-08-19 • via Nuitee
O
Oriane • solo_traveller • fr
10
Confortable
Pros:

Le personnel était très gentil, la chambre très confortable. La climatisation était agréable en pleine canicule.

Cons:

Rien

2026-08-19 • via Nuitee
H
Hassan • couple • ma
7
2026-08-18 • via Nuitee
N
Nicolas • solo_traveller • ch
10
2026-08-17 • via Nuitee
E
Estelle • couple • fr
10
2026-08-16 • via Nuitee
S
Simibond • solo_traveller • it
9
2026-08-16 • via Nuitee
C
Calciano • solo_traveller • it
10
Pros:

Posizione, staff, colazione

2026-08-15 • via Nuitee
A
antonio manuel • solo_traveller • pt
7
2026-08-11 • via Nuitee
D
Denise • couple • it
8
2026-08-07 • via Nuitee
M
Mariza • couple • fr
10
On reviendra 😃👏🏼
Pros:

Nous avons bien aimé cet hotel. C’était plus qu’on ne s’y attendait. Le personnel était très aimable, très à l’écoute et très réactif à toutes nos demandes.
Juste un petit défaut dans le box de la douche, qui ne se fermait pas correctement, et l’eau coulait à l’extérieur, ce qui rendait l’endroit glissant et donc dangereux. Mais ce n’était qu’un petit bemol, tout le reste était parfait. La cerise sur le gâteaux: la machine à café Nespresso, un bonheur !!!

Cons:

On a tout aimé.

2026-08-05 • via Nuitee
S
stephane • solo_traveller • fr
9
2026-07-24 • via Nuitee
R
Rene • couple • dk
10
Super
2026-07-23 • via Nuitee
J
Jennifer • extended_group • fr
9
Séjour parfait. Proche du centre . Personnel très agréable, serviable.
2026-07-20 • via Nuitee
C
catherine • couple • fr
9
Trop court
Pros:

Tout

2026-07-20 • via Nuitee
F
Fernanda • extended_group • gb
8
2026-07-20 • via Nuitee