Best Western Hotel du Mucem

Hotels
•
Best Western
8 (1002 reviews)
22 rue Mazenod , Marseille , FR
+33 4 91 93 13 13

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness in common areas
Cons:
Parking issues
Noise disturbances
Bathroom accessibility problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness issues such as hair in the sheets and a clogged sink.
Service
8.36
Consistent positive feedback regarding helpful and friendly staff.
Location
8.9
Reviews praised the excellent and central location of the hotel.
Room Quality
7.35
Some issues noted with defective windows and noise disturbances.
Amenities
7.88
Amenities were generally well-received, although parking was highlighted as a concern.
Value for Money
8.34
Generally viewed as a good value considering the location and services provided.
Food and Beverage
7.89
Breakfast was positively noted, but some critique on the breakfast room's location.
Overall Experience
7.86
Overall sentiment indicates a satisfactory stay, with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:14

Property Description

Prime Location
Located just steps away from les Terrasses du Port shopping centre and MuCEM, Best Western Hotel du Mucem offers convenience and easy access to popular attractions.

Modern Amenities
Enjoy contemporary rooms with air-conditioning, free Wi-Fi, iPod docking stations, and LCD TVs. The modern en suite bathrooms come equipped with complimentary toiletries for your comfort.

Convenience at Your Fingertips
Indulge in a buffet breakfast served daily or opt for in-room breakfast. With a 24-hour reception, luggage storage, and a vending machine for snacks and drinks, your needs are always taken care of.

Ready to experience the best of Marseille? Book your stay at Best Western Hotel du Mucem now!

Important information:

Guests can buy MuCEM tickets directly at the front desk.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please contact the property directly for further information.

Please note that the guest who made the booking must also stay at the property.

Please present the same credit card used to guarantee your booking at check-in.

Please note that dogs will incur an additional charge.

Please note that the property can only accommodate dogs with a maximum weight of 5 kg or less.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Location

Guest Reviews

8
Based on 1002 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
A
Ana • solo_traveller • ar
8
2026-09-18 • via Nuitee
M
Maria • solo_traveller • ar
10
Pros:

El personal de recepción fue sumamente atento. Nos ayudaron con todos los detalles.

2026-09-17 • via Nuitee
F
FRANCK • couple • fr
8
Bien car le personnel est accueillant
Pros:

Le surclassement pour la chambre

Cons:

Le parking n’est pas à l’hôtel Même et un peu cher pour une arrivée à minuit et un départ avant 10h
La salle de petit déjeuner

2026-09-13 • via Nuitee
O
Omar • solo_traveller • fr
9
Très agréable
Pros:

Proximité avec le Mucem et personnel attentionné

2026-09-08 • via Nuitee
D
Da Silva • solo_traveller • fr
10
2026-09-07 • via Nuitee
E
Erdinç • couple • tr
3
Mecbur değilseniz kalmayın derim
Pros:

Yatak temiz ve rahattı

Cons:

Otel önünde araç ile duracak yer bile yok 200 mt uzakta otopark bir gece için 43€ ödeme aldı, kötü bir koku olan korudorları ile Almanya nın köhne otellerini hatırlattı kahvaltı yok denecek kadar az çeşit ile sunulmıştu

2026-09-07 • via Nuitee
C
Clara • couple • be
10
Pros:

Oui rien à dire géniale !! Et personnel super chouette

2026-09-06 • via Nuitee
M
Miroslav • solo_traveller • de
3
2026-09-05 • via Nuitee
R
Roxanne • couple • fr
7
2026-09-03 • via Nuitee
C
Cengiz • couple • de
9
Pros:

War sehr gut gelegen wenn man auf die Straße reinfährt und die Kathedrale sieht ist es schon sehr schön ,Mann ist mitten im geschehen, man ist sehr schnell überall zu Fuß !!

Cons:

Der Blick zum Hinterhof leider !!
Den kann man schöner gestalten !!
Parkhaus war auf der selben Straße und gros genug um rein zu fahren .☺️

2026-09-02 • via Nuitee
S
Sonia • family_with_children • it
8
2026-09-02 • via Nuitee
P
philippe • couple • fr
10
Hôtel pratique, bien placé
Pros:

L’accueil très sympathique
Le décor de la chambre avec Toilettes séparées
La piscine sur le toit
Le décor du restaurant
Le petit-déjeuner express

Cons:

Les fenêtres de la chambre qui ne s’ouvrent que très peu, ne permettent pas de s’accouder à la fenêtre
Pas de place pour déposer les bagages et parking un peu difficile pour y accéder

2026-09-02 • via Nuitee
V
Virginie-50 • solo_traveller • fr
9
Pros:

Personnel accueillant, sympathique et serviable.

Cons:

La salle de bain : on ne tient pas debout sous la douche (personnes 1m80), pas de possibilité de poser ses produits

2026-09-01 • via Nuitee
E
Eva • couple • es
7
2026-09-01 • via Nuitee
T
Trifel • couple • de
7
Pros:

Freundliches Personal, wenn man reingeht, duftet es extrem schön. Zimmer waren auch sauber. Und Frühstück war super!

Cons:

Kleine Zimmer, hatte keine Minibar gehabt

2026-08-31 • via Nuitee
P
PATRICK • couple • fr
9
2026-08-30 • via Nuitee
M
marie isabelle • family_with_children • fr
8
Très bien. Merci à l'équipe.
Pros:

Un grand merci à Charles. Très accueillant et disponible.
Hotel proche des lieux touristiques. Nous avons tout fait à pied. Prévoir environ 16000 pas par jour et de bonnes chaussures. 🙂

Cons:

Qr code de la chambre non valide pour commander des repas avec uber eats.

2026-08-30 • via Nuitee
M
Mauro • solo_traveller • it
8
2026-08-28 • via Nuitee
E
elisa • extended_group • it
2
2026-08-24 • via Nuitee
G
giulia • couple • it
7
2026-08-23 • via Nuitee