Hôtel Crystal Reims Centre

Hotels
7.4 (2980 reviews)
86 place Drouet d'Erlon , Reims , FR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
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Review Highlights

Pros:
Central, excellent location (close to restaurants, parking and city life)
Friendly, helpful staff and warm reception
Good cleanliness and tidy rooms reported
Good value for money / favourable price-quality ratio
Peaceful nights despite central location; pleasant courtyard and characterful building
Parking and bike storage available
Cons:
Small and somewhat tired rooms; mini bathrooms
Thin walls / some noise transfer (hellhörig)
AC issues (weak in heat, in one case leaking)
No or poor Wi‑Fi in some rooms; occasional broken/non-working fridge
Courtyard sometimes neglected
Old lift

Categories

Cleanliness
8
Multiple guests explicitly mention cleanliness and hygiene (clean rooms, 'pulito', 'rent och snyggt'); no major complaints about dirtiness.
Service
8.4
Service frequently praised (friendly, helpful reception, warm welcome); a few mentions of minor language difficulties but overall staff described as very nice and helpful.
Location
8.8
Consistently highlighted as a major pro: central, excellent location, close to restaurants/parking and lively yet quiet inside; courtyard and pedestrian-zone setting praised.
Room Quality
6.2
Several complaints about small/tired rooms, mini bathrooms, thin walls/hellhörig and some wear ('vétusté'); overall room space and modernity are weak points.
Amenities
6.4
Mixed to negative: AC present but sometimes weak or leaking, several reports of no fridge or broken fridge, occasional lack of Wi‑Fi reach, old lift; parking and bike storage noted positively.
Value for Money
7.4
Often described as good/excellent value for the price and good price-quality ratio; several guests explicitly state very reasonable pricing.
Food and Beverage
6.6
Breakfast described as 'surprisingly good' or 'nice' by some, though many guests did not take it; overall F&B is adequate but not a standout feature.
Overall Experience
7.4
Generally positive short-stay experiences: comfortable, friendly staff, great location and good value, offset by small/tired rooms and some amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:07

Property Description

Central Location
Hôtel Crystal in central Reims, just 1 km from the cathedral, offers a peaceful retreat with views of the inner courtyard garden for relaxation.

Comfortable Rooms with Modern Amenities
The rooms at Hôtel Crystal feature minibars, TVs with satellite channels, and en suite bathrooms with complimentary amenities, ensuring a comfortable stay.

Convenient Services and Facilities
Enjoy breakfast in the garden or your room, a drink at the bar, and benefit from 24-hour reception, Wi-Fi access, and business facilities, all designed to enhance your experience.

Ready to experience the charm of Hôtel Crystal? Book now and indulge in the tranquility of central Reims.

Important information:

Please note that the property is not equipped to host disabled guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: RHE

Location

Guest Reviews

7.4
Based on 2980 reviews
Cleanliness: 8
Service: 8.4
Location: 8.8
Room Quality: 6.2
Amenities: 6.4
Value for Money: 7.4
Food and Beverage: 6.6
Overall Experience: 7.4
J
Junko • solo_traveller • jp
5
Pros:

駅やレストランなどに近く、ロケーションは最高です。staffもフレンドリー。

Cons:

隣の部屋の声が、普通の話声まで聞こえる。部屋はシンプル（何もない）。

2026-10-31 • via Nuitee
J
Jasmine • couple • de
8
Charming old world style
Pros:

Friendly and knowledgeable staff. Charming old building and decor and nice and quiet at night despite being in a main tourist area. Central to everything and the breakfast was good value. We particularly enjoyed riding the old fashioned lift.

Cons:

The bedroom was a little small but it did have all we needed and the bed was comfortable. I imagine it would have been a bit cramped if we had big suitcases to pack in there. It was fine for a night and would be fine for a short time.

2026-10-30 • via Nuitee
F
Frederike • family_with_children • de
7
2026-10-30 • via Nuitee
S
Sofiya • couple • nl
6
2026-10-29 • via Nuitee
K
Kathy • family_with_children • us
9
Tranquility in the city center
Pros:

The staff were especially helpful

2026-10-29 • via Nuitee
J
JOËLLE • solo_traveller • fr
7
Pros:

Emplacement parfaitement calme en hypercentre.
Charme désuet, belle époque.
A proximité des principaux monuments.
Grand parking public sécurisé juste a côté

Cons:

Chambre et sdb petites
Pas de bouilloire thé/café dans la chambre

2026-10-27 • via Nuitee
A
Angelika • family_with_children • nl
8
Pros:

Behulpzaam personeel

Cons:

Niets

2026-10-27 • via Nuitee
I
Igor • family_with_children • ru
7
2026-10-26 • via Nuitee
B
BIRGIT SUSANNE • family_with_children • be
10
à recommender
Pros:

Gentil accueil souriant, très compétent et réactif pour toute demande

2026-10-26 • via Nuitee
J
Jamie • solo_traveller • gb
10
2026-10-26 • via Nuitee
M
Marie • couple • se
9
Pros:

Läget

2026-10-26 • via Nuitee
B
Bernard • couple • us
8
Pros:

quiet room, hotel recessed from street. heating worked, location near cathedral. elevator.

Cons:

small room, small bathroom

2026-10-26 • via Nuitee
K
Kimo • family_with_children • de
7
2026-10-25 • via Nuitee
B
Burkhard • family_with_children • de
7
2026-10-25 • via Nuitee
E
Elodie • solo_traveller • be
1
2026-10-25 • via Nuitee
L
Lawrence • family_with_children • us
9
Weekend in Reims
Pros:

Very clean and quiet. Great location. Lots of restaurants nearby. Within walking distance of the main train station. Very friendly and helpful staff.

Cons:

Nothing really comes to mind.

2026-10-24 • via Nuitee
J
Jean Yves • family_with_children • be
8
2026-10-24 • via Nuitee
M
Martin • solo_traveller • de
6
Pros:

Die Lage ist top. Mitten in der city. Tiefgarage.

Cons:

Keine Aussicht. Im Hinterhof.

2026-10-23 • via Nuitee
M
Muriel • solo_traveller • fr
5
Pros:

Hôtel bien placé lo

Cons:

Équipement vétusté chauffage inefficace

2026-10-22 • via Nuitee
K
Kevin • couple • us
8
Just stayed one night but it was exceptional. The underground parking is tricky to find so we parked in another public
Pros:

The location was perfect and the price was great

2026-10-21 • via Nuitee