Hôtel Crystal Reims Centre

Hotels
7.4 (2944 reviews)
86 place Drouet d'Erlon , Reims , fr

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Central, excellent location (close to restaurants, parking and city life)
Friendly, helpful staff and warm reception
Good cleanliness and tidy rooms reported
Good value for money / favourable price-quality ratio
Peaceful nights despite central location; pleasant courtyard and characterful building
Parking and bike storage available
Cons:
Small and somewhat tired rooms; mini bathrooms
Thin walls / some noise transfer (hellhörig)
AC issues (weak in heat, in one case leaking)
No or poor Wi‑Fi in some rooms; occasional broken/non-working fridge
Courtyard sometimes neglected
Old lift

Categories

Cleanliness
8
Multiple guests explicitly mention cleanliness and hygiene (clean rooms, 'pulito', 'rent och snyggt'); no major complaints about dirtiness.
Service
8.4
Service frequently praised (friendly, helpful reception, warm welcome); a few mentions of minor language difficulties but overall staff described as very nice and helpful.
Location
8.8
Consistently highlighted as a major pro: central, excellent location, close to restaurants/parking and lively yet quiet inside; courtyard and pedestrian-zone setting praised.
Room Quality
6.2
Several complaints about small/tired rooms, mini bathrooms, thin walls/hellhörig and some wear ('vétusté'); overall room space and modernity are weak points.
Amenities
6.4
Mixed to negative: AC present but sometimes weak or leaking, several reports of no fridge or broken fridge, occasional lack of Wi‑Fi reach, old lift; parking and bike storage noted positively.
Value for Money
7.4
Often described as good/excellent value for the price and good price-quality ratio; several guests explicitly state very reasonable pricing.
Food and Beverage
6.6
Breakfast described as 'surprisingly good' or 'nice' by some, though many guests did not take it; overall F&B is adequate but not a standout feature.
Overall Experience
7.4
Generally positive short-stay experiences: comfortable, friendly staff, great location and good value, offset by small/tired rooms and some amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:07

Property Description

Central Location
Hôtel Crystal in central Reims, just 1 km from the cathedral, offers a peaceful retreat with views of the inner courtyard garden for relaxation.

Comfortable Rooms with Modern Amenities
The rooms at Hôtel Crystal feature minibars, TVs with satellite channels, and en suite bathrooms with complimentary amenities, ensuring a comfortable stay.

Convenient Services and Facilities
Enjoy breakfast in the garden or your room, a drink at the bar, and benefit from 24-hour reception, Wi-Fi access, and business facilities, all designed to enhance your experience.

Ready to experience the charm of Hôtel Crystal? Book now and indulge in the tranquility of central Reims.

Important information:

Please note that the property is not equipped to host disabled guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: RHE

Location

Guest Reviews

7.4
Based on 2944 reviews
Cleanliness: 8
Service: 8.4
Location: 8.8
Room Quality: 6.2
Amenities: 6.4
Value for Money: 7.4
Food and Beverage: 6.6
Overall Experience: 7.4
B
Backes-Bey • solo_traveller • de
9
2026-08-29 • via Nuitee
S
SATOMI • solo_traveller • fr
6
ちょっと期待外れ
Pros:

駅にも街の中心にも近く、回りにたくさんカフェやレストランがある便利なロケーション。

Cons:

メンテナンスが今ひとつ。トイレの水がうまく止まらなかったり、コンセントのプラスチックのカバーが外れていたり。建物も古い。掃除は良くされている。

2026-08-29 • via Nuitee
C
Christiane • solo_traveller • be
4
Pros:

La gentillesse du personnel. L air conditionné avec la chaleur.

Cons:

L ascenseur en panne 9 x sur 10 avec une chambre au 4e!! Chambre face à cet ascenseur sur lequel tout le monde s énerve à toute heure. Douche hyper glissante. Nous avons eu un hôtel 2 * dans le Nord beaucoup mieux que celui-ci à 3*

2026-08-29 • via Nuitee
K
Kate • family_with_children • gb
8
Nice hotel in a super central location. Clean rooms and good facilities.
Pros:

Nice hotel in a super central location. Clean rooms and good facilities.

Cons:

The room was a little small.

2026-08-28 • via Nuitee
S
Soňa • solo_traveller • cz
10
Pros:

Dobrý den, hodnotím kladně. Velmi milá mladá a ochotná slečna v recepci. Pomohla mi najít pro naše auto se stanem na střeše jiné vhodné parkování. Vše dopodrobna vysvětlila. Snídani hodnotím také kladně. Dobrý výběr. Takže za mě v Remeši palec nahoru.

2026-08-28 • via Nuitee
I
Ingmar • couple • nl
5
matig hotel
Pros:

Locatie

Cons:

bijna alles

2026-08-28 • via Nuitee
F
Frédéric Bourquin • solo_traveller • fr
8
Pros:

Situation, très bon accueil, et petit déjeuner

Cons:

Chambre un peu exigüe

2026-08-27 • via Nuitee
N
Nathalie • couple • be
8
2026-08-27 • via Nuitee
E
Ernst Schiller • family_with_children • at
6
Pros:

Orangenpresse beim Frühstück
Sehr einfaches Frühstück - kein Gemüse

Cons:

Lift ist zu klein und sehr störungsanfällig

2026-08-26 • via Nuitee
M
Murielle • solo_traveller • be
4
Hôtel très bien situé. Pour le reste, je ne recommande pas.Si
Pros:

L’emplacement est parfait

Cons:

L’ascenseur en panne, la salle de bain, pas très propre et exiguë, le wi-fi et la télévision non fonctionnels, le petit déjeuner oú la machine presser les oranges étaient cassées, et où il a fallu attendre plus de 40 minutes pour recevoir des œufs brouillés.

2026-08-25 • via Nuitee
P
Pierre • solo_traveller • fr
7
Bon hôtel au centre de Reims !
Pros:

Très bon emplacement et très bonne formule de parking. Personnel très agréable et très disponible !

Cons:

Salle de bain trop petite.
Ascenseur très charmant mais peu fonctionnel.

2026-08-24 • via Nuitee
N
Nicolas • solo_traveller • ch
9
Pros:

Propreté

2026-08-24 • via Nuitee
V
Valentine • couple • fr
2
2026-08-23 • via Nuitee
R
René • solo_traveller • nl
8
Prima hotel voor kort verblijf in Reims
Pros:

Kamer was klein maar schoon met goede bedden. Badkamer was ok. Prima voor een kort verblijf. B.v. op doorreis. Ontbijtbuffet was prima.
Openbare parkeergarage op 20 meter van het hotel. Redelijke tarieven.

Cons:

Airco kon (mocht) niet geregeld worden waardoor koude luchtstroom op het bed bleef gericht gedurende de nacht.
Kamer heeft geen koffie of thee mogelijkheid.

2026-08-23 • via Nuitee
A
André • family_with_children • fr
5
l'hôtel Crystal ne correspond plus à celui que nous avons connu
Pros:

La chambre et le petit déjauner

Cons:

Une chambre au 4e étage avec un ascenseur non fonctionnel

2026-08-23 • via Nuitee
J
Jantien • solo_traveller • nl
7
Pros:

Locatie en een sfeervol, idyllisch en best oud hotel

Cons:

De douche.... verstopt en waterval de kamer in. Niet schoongemaakte afvoer. Helaas. Waarschijnlijk even niet gebruikt deze kamer, anders was het al eerder gemeld.

2026-08-23 • via Nuitee
A
ALAIN • extended_group • fr
1
A fuir
Pros:

Emplacement

Cons:

Erreur de réservation Chambre à sont en panne. Pas d’ascenseur pour le cinquième étage personnel, inadapté.

2026-08-23 • via Nuitee
L
Lucien • solo_traveller • de
9
Ein bisschen wie in ein anderen Zeit
Pros:

Es hat mir sehr gut gefallen, außergewöhnlich hotel ,sehr ruhig trotz mitten in der Stadt, da es im einen Hinterhof sich befindet, nicht weit vom Bahnhof Ideal, es ist ein hotel ohne chi chi, aber mit sehr viel Charme, das Personal ist sehr freundlich und zuvorkommend

Cons:

Ich habe nicht auszusetzen

2026-08-21 • via Nuitee
S
Steve • couple • gb
6
Basic hotel in a good location
Pros:

In the heart of Reims with all the restaurants but set back behind a quiet courtyard. Close to public underground car park.

2026-08-21 • via Nuitee
E
Eckhard • couple • de
6
2026-08-21 • via Nuitee