Queens Hotel

Stairs
Although a good location to get to a concert at ally pally it was also unfortunately arsenal territory

When we arrived at our room, it was completely different from how it had been advertised online. The rooms were much smaller, darker, and far less appealing than the photographs suggested.

The first room we were allocated felt very dirty, and both of us became itchy almost as soon as we entered. I unfortunately came away from the weekend covered in bites. The carpet was also disgusting, and the toilet did not flush properly.

We raised our concerns with the receptionist, who was absolutely fantastic and did her best to help. She kindly showed us two alternative rooms within the same price range. Unfortunately, one was virtually identical to the first room—very small and nothing like the advertised photos. The second room was still disappointing but appeared slightly cleaner and a little larger, so we accepted it.

Breakfast was included with our stay, but after seeing the condition and cleanliness of the rooms, we did not feel comfortable eating there and decided not to risk it.

Overall, the hotel was extremely misleading compared to its online photographs, and the standard of cleanliness was far below what we expected.

Do not be misled by photos: this property is an old Victorian house conversion being passed off as a hotel at premium rates, and it represents zero value for money.

The room was stifling and humid with no cross-ventilation, a single tiny window, and a weak table fan with only one setting that did nothing to cool the space. The bed featured an old, sagging, deeply uncomfortable mattress. Hygiene was severely neglected: the carpet flooring looked and felt as if it hadn't been cleaned in decades, and even the chain pulls for the roller blinds were coated in thick grease.

The bathroom was virtually unusable. While showering, your elbows hit the walls. There is almost zero clearance between the toilet bowl and washbasin.

There are no elevators, and the stairs are dangerously narrow. Despite the reception brushingly describing it as "just a flight of stairs," hauling bags up was an absolute nightmare.

Charging a £100 deposit on top of high room rates is outrageous, but making guests wait over a month for its refund is indefensible.

You are required to leave your room key at reception every time you exit. However, reception is unattended, leaving guests waiting endlessly just to leave or enter their rooms.

The afternoon shift staff were snooty and acted with an attitude, as if assisting paying guests was doing them a massive favor. (To be fair, the night shift team was pleasant and polite, but good night service cannot compensate for such frustrating daytime hospitality).

For what this property charges, the experience was atrocious. Save your money and book a proper hotel elsewhere.

Hot, small, expensive, stinky, bad breakfast

Noise, grotty carpet, full english breakfast. Double bed against a wall.

Wifi wasn't good (hardly any signal)

The surrounding area wasn’t great and the room was very small.

För litet rum och så lyhört.

The shower was small but perfectly useable.
The security lights outside was bright even with the blinds down & corridor lights didn’t seem to go off.
However these are minimum gripes if I was to try to find fault.

No air con and the room was boiling. Bathroom is very small and there was a hole in the door which had been badly patched up with a piece of 'wood effect' tape

kamers waren heel klein, nou is dat voor het slaapgedeelte niet erg maar voor de badkamer was het echt heel lastig om je kont te leren