Castle Hotel

Hotels
7.3 (480 reviews)
Castle St , Merthyr Tydfil , gb

Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean towels
Cons:
Dirty rooms
Poor water temperature
No food after 6PM

Categories

Cleanliness
5.05
Multiple mentions of dirty rooms, including dead flies.
Service
8.55
Friendly staff and good service observed in several reviews.
Location
8.55
Convenient central location mentioned positively.
Room Quality
6.55
Positive points on cleanliness but negative feedback on room comfort.
Amenities
7.05
Some amenities were appreciated, but others are dated.
Value for Money
7.05
Good value for base stay, minor criticisms in some aspects.
Food and Beverage
8.05
Generally good breakfast options noted.
Overall Experience
7.55
Mixed reviews overall but generally positive experience with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:17

Property Description

Convenient Location
Castle Hotel is ideally situated in the heart of Merthyr Tydfil, just a short drive from Cardiff, offering easy access to both the city center and beautiful outdoor surroundings.

Comfortable Accommodation
Each room at Hotel Castle provides a cozy retreat with essential amenities including a TV, tea/coffee facilities, and en-suite bathrooms for a relaxing stay.

Dining and Leisure
Guests can start their day with a delicious breakfast at the hotel's restaurant, and later savor British specialties and drinks. Outdoor enthusiasts can explore the nearby Brecon Beacons National Park for hiking and walking adventures.

To enjoy a comfortable stay in a prime location with excellent dining options and outdoor activities, book your stay at Castle Hotel now!

Important information:

Extra charges will apply for late check-out after 11:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

7.3
Based on 480 reviews
Cleanliness: 5.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 7.05
Value for Money: 7.05
Food and Beverage: 8.05
Overall Experience: 7.55
A
Angharad couple gb
3
Bit rubbish
2026-08-24 via Nuitee
G
Gareth solo_traveller gb
8
Pros:

Location

Cons:

Nothing

2026-08-24 via Nuitee
H
Holly solo_traveller gb
3
Wouldn’t stop at the hotel again
Pros:

Na

Cons:

There was black mold all over the window sill . Couldn’t close the window . Just felt uncomfortable in the room as anyone could get in to the hotel when people are drunk with loads of banging

2026-08-20 via Nuitee
M
Mathilde514 solo_traveller fr
8
Good location and very clean
Pros:

Friendly staff
Good money value
Very good location
Very clean
There is a fan, useful during hear waves !
Even if it's not very fancy, the room has everything you might need and is very clean and big

Cons:

The furniture is very outdated. A few simple changes would make all the difference

2026-08-16 via Nuitee
W
Wangyuan couple gb
5
2026-08-16 via Nuitee
N
Nicola solo_traveller gb
10
A lovely hotel to stay at
Pros:

The staff were very helpful

Cons:

It was in the right place to be near every thing

2026-08-12 via Nuitee
C
Cristina extended_group gb
8
2026-08-07 via Nuitee
H
Hayley solo_traveller gb
6
Pros:

The location was good for what we needed.

Cons:

The shower head holder was broken so we had to fashion one out of a hair scrunchie so we could shower. When I informed the staff when we checked out, they just said "oh that's a genius idea" no apology and no mention of getting it fixed.

2026-08-05 via Nuitee
B
Bridget solo_traveller gb
8
2026-08-02 via Nuitee
G
Graham couple gb
4
2026-08-02 via Nuitee
J
Jones solo_traveller gb
8
2026-08-02 via Nuitee
J
Jessica couple gb
1
We didn't stay, we left
Pros:

It was filthy dirty, the lady in reception was really lovely. We wouldn't and couldn't stay there because of how filthy it was, made me sick. It had pads still in the bin, the shower was stinking, the beds has hair on them. So we walked out early.

Cons:

The lady in reception when we arrived was lovely

2026-08-02 via Nuitee
L
Leah solo_traveller gb
8
Pleasant stay ideal location for pit stop
Pros:

Friendly staff and good location

Cons:

A little bit outdated

2026-07-25 via Nuitee
D
David solo_traveller gb
3
2026-07-24 via Nuitee
F
Frank solo_traveller de
6
2026-07-24 via Nuitee
S
Shayan solo_traveller gb
8
2026-07-24 via Nuitee
M
martin solo_traveller gb
3
Pros:

The bath was the best bit

Cons:

Tv didn’t work.
Attention to details. Holes and bits missing of taps.
Being woken up at 5am with the lift doors banding and crashing for nearly 45mins
Breakfast was ummm below par

2026-07-23 via Nuitee
P
Paddy solo_traveller gb
7
Pros:

Close to the centre of Merthyr. The tv had all of the apps needed like bbc iplayer and 4od. Never seen that in a hotel before

Cons:

It is a little old fashioned. The room light switches were behind the bed. The shower had very little pressure

2026-07-22 via Nuitee
R
Rolf solo_traveller se
5
Pros:

För mycket friterat eller stekt.
Lokaliteter var okej.

Cons:

Att man väljer att steka och fritera i ultra proccesade oljor vilket inte är bra för hälsan.
Ingen naturell yoghurt utan bara med massa socker i.

2026-07-21 via Nuitee
K
Kody solo_traveller gb
7
2026-07-19 via Nuitee