Castle Hotel

Hotels
7.3 (451 reviews)
Castle St , Merthyr Tydfil , gb

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Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean towels
Cons:
Dirty rooms
Poor water temperature
No food after 6PM

Categories

Cleanliness
5.05
Multiple mentions of dirty rooms, including dead flies.
Service
8.55
Friendly staff and good service observed in several reviews.
Location
8.55
Convenient central location mentioned positively.
Room Quality
6.55
Positive points on cleanliness but negative feedback on room comfort.
Amenities
7.05
Some amenities were appreciated, but others are dated.
Value for Money
7.05
Good value for base stay, minor criticisms in some aspects.
Food and Beverage
8.05
Generally good breakfast options noted.
Overall Experience
7.55
Mixed reviews overall but generally positive experience with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:17

Property Description

Convenient Location
Castle Hotel is ideally situated in the heart of Merthyr Tydfil, just a short drive from Cardiff, offering easy access to both the city center and beautiful outdoor surroundings.

Comfortable Accommodation
Each room at Hotel Castle provides a cozy retreat with essential amenities including a TV, tea/coffee facilities, and en-suite bathrooms for a relaxing stay.

Dining and Leisure
Guests can start their day with a delicious breakfast at the hotel's restaurant, and later savor British specialties and drinks. Outdoor enthusiasts can explore the nearby Brecon Beacons National Park for hiking and walking adventures.

To enjoy a comfortable stay in a prime location with excellent dining options and outdoor activities, book your stay at Castle Hotel now!

Important information:

Extra charges will apply for late check-out after 11:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs GBP 3 per day.

Location

Guest Reviews

7.3
Based on 451 reviews
Cleanliness: 5.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 7.05
Value for Money: 7.05
Food and Beverage: 8.05
Overall Experience: 7.55
J
Jason • solo_traveller • gb
5
2026-07-10 • via Nuitee
B
Bhagwan • extended_group • gb
7
2026-07-09 • via Nuitee
N
Nazir • family_with_children • gb
8
Great stay and helpful staff
Pros:

Location and helpful and friendly staff

Cons:

Soft beds

2026-07-08 • via Nuitee
C
Catherine • solo_traveller • gb
1
Cons:

As a young single woman, I was given a room with no lock. The concierge offered no apology or explanation when I came to request a change of rooms and I didn't feel comfortable challenging him.

2026-07-02 • via Nuitee
Z
Zia • solo_traveller • af
8
Pros:

Location and the size of the room.

Cons:

The showers, and the extremely hot rooms.

2026-07-01 • via Nuitee
O
Osawaru • couple • gb
4
2026-06-29 • via Nuitee
R
Rosana • family_with_children • gb
8
Pleasant, good price and will stay again when visiting Cardiff.
Pros:

So nice to be able to have breakfast at 7am on a Sunday morning. It was very good as well.

2026-06-29 • via Nuitee
K
Kieren • solo_traveller • gb
4
Cons:

It was very hot in room

2026-06-28 • via Nuitee
P
Philip • solo_traveller • gb
8
Pros:

Ideal central location; friendly staff; big room; functional bathroom.

Cons:

I stayed during a heatwave. The room had very large windows, 90% of which would not open. With no aircon, it meant the room was so hot that sleep was almost impossible. However, such conditions are a rarity in Merthyr (!) and most of the time this would not be a problem.

2026-06-25 • via Nuitee
A
Anna • solo_traveller • gb
6
Pros:

Location and easy access to town

Cons:

Our TV was only working 1 day after making a request but once it was switched off it lost signal again. Tap in the bathroom was loose

2026-06-22 • via Nuitee
F
Francis • extended_group • gb
8
Great stay overall.
Pros:

Good hotel. Excellent location for the centre of Merthyr Tydfil. Hotel was clean and friendly staff. Very good cooked breakfast. Nice to have tea and coffee facilities in the room too.

Cons:

Rooms could do with a little refurb.

2026-06-17 • via Nuitee
L
Luo • solo_traveller • gb
10
2026-06-16 • via Nuitee
O
Ozden • family_with_children • gb
5
25 mins by car to Brecon. A convenient stay as such but basic. Comfy beds but room was airless.
Cons:

Room was airless and had an odour. Damp windows- visible at the top of the beds.

2026-06-15 • via Nuitee
K
Kieran • couple • gb
10
2026-06-15 • via Nuitee
A
Andyb • couple • gb
6
Pros:

The room was found to be very large and cold upon entry. We asked for the heating to be turned on, but were told this was not possible as they would have to have turned it on for the whole of the hotel. The lady on reception however, offered to place a heater in our room, which upon return we found had been done and that the room was warm.

The hotel is outdated and in need of refurbishment, but we did manage to get a comfortable night's sleep.

Tea and coffee facilities were provided.

Overall a positive experience, even though the surroundings we stayed in were far from modern.

2026-06-14 • via Nuitee
L
Lee • solo_traveller • gb
1
2026-06-07 • via Nuitee
A
Andy • solo_traveller • gb
9
Perfect Location and Value for money
Pros:

Great location and great value - Ideal for my stay - I have no complaints

Cons:

All ok

2026-06-05 • via Nuitee
G
Gemma • couple • gb
4
2026-06-02 • via Nuitee
D
David • solo_traveller • ie
5
2026-06-01 • via Nuitee
S
Sarah • solo_traveller • gb
5
Poor hotel. Would not recommend.
Pros:

The location was close to the train station

Cons:

Request for ID or bank card when checking in...even though this wasnt mentioned when booking.
The noise from surrounding pubs until gone midnight/ no noise proofing and wouldnt move me to a different room due to only having suites left.
I asked for my case to be kept for an hour after check out, no details taken and case handed to me via different member of staff that never asked for any confirmation of who I was, just handed a case over.
Curtains were thin and let in the light.

2026-05-31 • via Nuitee