Castle Hotel

Hotels
7.3 (485 reviews)
Castle St , Merthyr Tydfil , GB
+44 1685 386868

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Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean towels
Cons:
Dirty rooms
Poor water temperature
No food after 6PM

Categories

Cleanliness
5.05
Multiple mentions of dirty rooms, including dead flies.
Service
8.55
Friendly staff and good service observed in several reviews.
Location
8.55
Convenient central location mentioned positively.
Room Quality
6.55
Positive points on cleanliness but negative feedback on room comfort.
Amenities
7.05
Some amenities were appreciated, but others are dated.
Value for Money
7.05
Good value for base stay, minor criticisms in some aspects.
Food and Beverage
8.05
Generally good breakfast options noted.
Overall Experience
7.55
Mixed reviews overall but generally positive experience with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:17

Property Description

Convenient Location
Castle Hotel is ideally situated in the heart of Merthyr Tydfil, just a short drive from Cardiff, offering easy access to both the city center and beautiful outdoor surroundings.

Comfortable Accommodation
Each room at Hotel Castle provides a cozy retreat with essential amenities including a TV, tea/coffee facilities, and en-suite bathrooms for a relaxing stay.

Dining and Leisure
Guests can start their day with a delicious breakfast at the hotel's restaurant, and later savor British specialties and drinks. Outdoor enthusiasts can explore the nearby Brecon Beacons National Park for hiking and walking adventures.

To enjoy a comfortable stay in a prime location with excellent dining options and outdoor activities, book your stay at Castle Hotel now!

Important information:

Extra charges will apply for late check-out after 11:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

7.3
Based on 485 reviews
Cleanliness: 5.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 7.05
Value for Money: 7.05
Food and Beverage: 8.05
Overall Experience: 7.55
S
Shelley • solo_traveller • gb
8
2026-09-19 • via Nuitee
S
Sasha • couple • gb
6
2026-09-18 • via Nuitee
B
Brian • solo_traveller • gb
7
2026-09-13 • via Nuitee
C
Clive • solo_traveller • gb
4
I was very disappointed in the hotel. Would not recommend at present.
Pros:

Central position in the centre of Merthyr.

Cons:

Television in room but not operating despite 3 requests for it to be fixed. Missing handle on draw. Peeling facia off another draw. Window surround detached from window frame. Holes in bath surround

2026-09-10 • via Nuitee
E
Elise • couple • fr
6
Point de départ idéal pour le Pen Y Fan
Pros:

Qualité de l'accueil, repas et petit déjeuner de qualité

2026-09-10 • via Nuitee
R
RichGreena • solo_traveller • gb
4
Noisey on weekends. Comfortable enough.
Pros:

Staff friendly, bed comfortable, clean.

Cons:

Although the location was very central, it came with the noise on the weekend until 3am with drunk people screaming outside all evening/night.
The shower holder was broken so couldnt stand underneath it. Single skinned windows. No hooks in bathroom to hang towels. Room 202.
Ok stay, wouldn't stay again.

2026-09-07 • via Nuitee
C
Caroline • solo_traveller • gb
8
2026-09-06 • via Nuitee
P
Peter • family_with_children • gb
8
Best place to stay in Merthyr
Pros:

The Castle Hotel is a very large, comfortable hotel in central Merthyr. It is very comfortable and was very quiet when we were there. The room was large and very clean. The Reception staff and breakfast staff were faultless, very good.

Cons:

There was nothing we did not like, although we did not need parking.

2026-09-04 • via Nuitee
J
Josephine • couple • gb
8
Thankyou for coming to our rescue.
Pros:

Huge clean warm room booked at the last minute as I was double booked at my original accommodation

Cons:

WiFi wasn’t great so tv buffered. We used our phones to hotspot

2026-09-01 • via Nuitee
M
Matthew • solo_traveller • gb
7
Cheap and cheerful, very clean.
Pros:

Very clean hotel with helpful staff.

Cons:

A little bit noisy at the weekend.

2026-08-31 • via Nuitee
C
Carmen • solo_traveller • gb
8
2026-08-31 • via Nuitee
M
Max • solo_traveller • nz
8
Pros:

Great spot for us to base ourselves when exploring the Brecon Beacons

Cons:

Room was a quite hot to sleep in the summer

2026-08-30 • via Nuitee
G
Gareth • solo_traveller • gb
8
Pros:

Location

Cons:

Nothing

2026-08-24 • via Nuitee
A
Angharad • couple • gb
3
Bit rubbish
2026-08-24 • via Nuitee
H
Holly • solo_traveller • gb
3
Wouldn’t stop at the hotel again
Pros:

Na

Cons:

There was black mold all over the window sill . Couldn’t close the window . Just felt uncomfortable in the room as anyone could get in to the hotel when people are drunk with loads of banging

2026-08-20 • via Nuitee
W
Wangyuan • couple • gb
5
2026-08-16 • via Nuitee
M
Mathilde514 • solo_traveller • fr
8
Good location and very clean
Pros:

Friendly staff
Good money value
Very good location
Very clean
There is a fan, useful during hear waves !
Even if it's not very fancy, the room has everything you might need and is very clean and big

Cons:

The furniture is very outdated. A few simple changes would make all the difference

2026-08-16 • via Nuitee
N
Nicola • solo_traveller • gb
10
A lovely hotel to stay at
Pros:

The staff were very helpful

Cons:

It was in the right place to be near every thing

2026-08-12 • via Nuitee
C
Cristina • extended_group • gb
8
2026-08-07 • via Nuitee
H
Hayley • solo_traveller • gb
6
Pros:

The location was good for what we needed.

Cons:

The shower head holder was broken so we had to fashion one out of a hair scrunchie so we could shower. When I informed the staff when we checked out, they just said "oh that's a genius idea" no apology and no mention of getting it fixed.

2026-08-05 • via Nuitee