Holiday Inn Express & Suites Sioux Falls Southwest by IHG

Hotels
•
Holiday Inn Express
8.5 (445 reviews)
3821 West Avera Drive , Sioux Falls , US
+1 605-275-4155

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and pleasant-smelling linens (many mentions)
Very comfortable beds and furnishings
Friendly, helpful front desk staff (Hailey/Haley called out multiple times)
Good breakfast selection (several reviewers) / above-average breakfast
Convenient location, near medical facilities and easy to find
Family-friendly pool with shallow kids area
Cons:
Serious isolated cleanliness incident (unclean bed sheets reported)
Occasional staff friction or inattentive checkout staff
Room maintenance issues for some (mold/baseboard, door access problems, noisy mini-fridge)
Pool noisy and strong chlorine smell reported
Sofa bed uncomfortable for elderly guests
Food/beverage nitpicks: coffee too strong, omelets not warm
Some guests reported not receiving a receipt from front desk

Categories

Cleanliness
7.5
Mostly positive comments about clean rooms and pleasant-smelling sheets, but several serious cleanliness issues reported (unclean bed sheets with bodily fluids in at least one stay) lowered this score.
Service
9.3
Multiple strong positive mentions of front-desk staff (Hailey/Haley) going above and beyond with helpful, friendly, responsive service; isolated reports of staff friction and an inattentive checkout agent tempered the rating slightly.
Location
9
Consistently described as convenient, easy to find, close to medical facilities and local points — generally a strong positive for travelers.
Room Quality
7.9
Many comments on very comfortable beds, spacious rooms and pleasant furnishings; offset by individual room issues (mold behind baseboard, pulled baseboard, problematic sofa bed, door/access problems, noisy mini-fridge, lack of hallway AC).
Amenities
8.9
Breakfast and pool repeatedly praised (including a shallow kids area); pool area and breakfast selection seen as solid amenities though pool noise and chlorine scent were occasionally noted.
Value for Money
8.7
Several guests explicitly noted good pricing and family-friendly value; overall perception is that the hotel provides good value for the price paid.
Food and Beverage
8
Breakfast generally described as above average and fabulous in places, with good coffee reported by many; some complaints about overly strong coffee and not-warm omelets reduced the score slightly.
Overall Experience
8.7
Majority of reviewers report a positive stay and intent to return (comfortable, clean rooms, helpful staff), though a few significant negatives (unclean sheets, maintenance issues) prevent a near-perfect overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location and Shuttle Services
Located just 1 mile from Sertoma Butterfly House, Holiday Inn Express & Suites Sioux Falls Southwest offers free airport transfers and a convenient shuttle service within 5 miles, making it easy for guests to explore the area.

Modern Amenities and Comfortable Accommodation
The hotel provides spacious rooms and suites equipped with free Wi-Fi, flat-screen TVs, and tea/coffee-making facilities. Guests can unwind in the indoor pool, stay active in the fitness center, or catch up on work at the business center.

Delicious Breakfast and Cozy Atmosphere
Start your day with a hot breakfast featuring pancakes, eggs, and cinnamon rolls in the charming breakfast room with a fireplace. Perfect for both leisure and business travelers, book your stay at Holiday Inn Express & Suites Sioux Falls Southwest now.

Important information:

Please note that The Holiday Inn Express Southwest will be going through a full hotel renovation during the dates of December 3rd, 2024, to March 31sr, 2025. This renovation will include all sleeping rooms and public spaces. We will be open during these dates.

Guests 20 and under can only check in with a parent or official guardianGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSD

Location

Guest Reviews

8.5
Based on 445 reviews
Cleanliness: 7.5
Service: 9.3
Location: 9
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.7
Food and Beverage: 8
Overall Experience: 8.7
R
Richard • couple • us
8
2026-11-06 • via Nuitee
S
Stanley • family_with_children • us
7
2026-11-02 • via Nuitee
W
William • family_with_children • us
9
2026-10-28 • via Nuitee
A
Arnold • family_with_children • us
10
2026-10-15 • via Nuitee
B
Bryce • solo_traveller • us
10
2026-10-12 • via Nuitee
S
Shelby • solo_traveller • us
7
2026-10-11 • via Nuitee
M
Mosset • solo_traveller • us
10
Pros:

Clean, nice place

2026-10-09 • via Nuitee
J
Jerry • couple • us
10
Very comfortable room and furnishings
Pros:

Beds were very comfortable. Over covers were very plush. Nice to have carpet!

Cons:

There wasn't enuf lighting overhead.

2026-10-07 • via Nuitee
C
Chmurka • solo_traveller • us
10
2026-09-13 • via Nuitee
M
Matthew • family_with_children • us
4
It was okay, the front desk did try to accommodate us, but the rooms were gross.
Pros:

The location was nice, easy to find, and get back on the road to continue our trip, and breakfast was pretty decent.

Cons:

The staff had obvious friction between them. Disrespected each other, did not have compassion for one another, and acted stuck-up towards each other. Made it hard to want to communicate. The bed sheets in the first room were not clean; they had adult fluids. I didn't want my children touching them. They were nice and upgraded us to a room, but those bed sheets were also not clean. We were so tired; we just slept on top of blankets we brought.

2026-09-13 • via Nuitee
A
Arlana • couple • us
6
Just ok
Pros:

It as ok

Cons:

They would not give me a receipt.said I would receive from Booking.com

2026-09-12 • via Nuitee
M
Mike • couple • us
10
We were in town for a wedding and were Vert satisfied.
Pros:

Room was clean and spacious. Staff was friendly and helpful.

Cons:

Coffee way to strong, omelets not the warmest.

2026-08-24 • via Nuitee
9
995stephanieg • Family • Des Moines, Iowa
10
Suite Room was Great!
Pros:

Room was purchased through our Chase Saophire card. Check in was easy and we went straight to our room on the first floor. Upon entering we noticed they had a floor fan going and baseboard pulled away from the wall with mold behind it. That wasn’t going to work! We went back to front desk and Hailey apologized profusely and moved us to room 312 which is a much larger 2 Queen room. It was lovely and very clean. Hailey did the exact right thing. Her customer service skills are impeccable.
Breakfast was above average with really good coffee.
We will be back! And mainly because of Hailey!

2026-08-22 • via Tripadvisor
M
marilynmh2026 • Solo travel
10
Great service and accommodation. Clean room and good breakfast options.
Pros:

Haley, the front desk clerk was so friendly and made my check in so smooth.
When I swiped my card to enter room it wouldn't let me gain access. There was an issue with door handle. Haley went above and beyond and switched me to a comparable room with the same accommodations. Haley provided the best service I could ask for.
Location is great! It was a clean hotel.
Breakfast was good with a variety of selections.
Marilyn H

2026-08-20 • via Tripadvisor
G
Gary • solo_traveller • us
10
Pros:

Room location on first floor

Cons:

Sofa bed was terrible to sit on. Soft and low hard for 80+ guests to use.

2026-08-10 • via Nuitee
D
David • couple • us
8
Bed and room was very clean and comfortable. Staff was friendly and professional.
2026-08-06 • via Nuitee
E
Emily • family_with_children • us
10
Overall very happy and will likely stay again!
Pros:

Perfect for families, price for the hotel was good as well. Loved the pool especially the shallow kids area, I wish more places had that! Definitely will be back!

Cons:

I wished they had more large bath towels in the room so we didn’t have to ask for more instantly. Otherwise no complaints!

2026-08-03 • via Nuitee
M
Matthew • couple • us
6
2026-07-23 • via Nuitee
S
Steve • solo_traveller • us
7
2026-07-20 • via Nuitee
T
Tristan • couple • us
10
2026-07-19 • via Nuitee