Holiday Inn & Suites San Antonio Northwest by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (365 reviews)
5535 University Heights , San Antonio , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cons:
Breakfast not free
Room cleanliness issues
Pool not in service

Categories

Cleanliness
7.5
Cleanliness mentioned but a few reviews noted issues with room cleaning.
Service
9
Generally positive feedback on service, but some issues with staff regarding breakfast.
Location
8.5
Good location mentioned in several reviews with easy access to amenities.
Room Quality
8
Rooms were clean and spacious but some issues with appliance functionality.
Amenities
7.5
Amenities lacking due to issues like pool being out of service.
Value for Money
8
Value mentioned as reasonable given location but criticized for breakfast pricing.
Food and Beverage
7
Several comments regarding the lack of complimentary breakfast and poor food quality.
Overall Experience
8.5
Overall experience is positive despite some mentioned drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:39

Property Description

Outdoor Swimming Pool & Fitness Centre:
Enjoy a refreshing swim in our outdoor pool or keep up with your workout routine at the fitness centre during your stay at Holiday Inn Hotel & Suites Northwest San Antonio.

Comfortable Rooms with Modern Amenities:
Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. You'll also find a safety deposit box, bed linen, and towels for your convenience.

Convenient Location & Nearby Attractions:
Our hotel is located just 7 km from The Shops at La Cantera and offers easy access to Six Flags Fiesta Texas and The Alamo. Don't miss out on exploring the best of San Antonio during your stay.

Book now to experience comfort and convenience at Holiday Inn Hotel & Suites Northwest San Antonio, an IHG Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 365 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8.5
H
Hernandez • couple • us
10
2026-05-30 • via Nuitee
I
Ismael • solo_traveller • us
9
2026-05-25 • via Nuitee
O
Olli • family_with_children • us
10
2026-05-22 • via Nuitee
D
Daniel • solo_traveller • us
3
2026-05-18 • via Nuitee
R
Robert • solo_traveller • us
8
Pros:

Location was great. Right near UTSA.

Cons:

Nothing was wrong. Everything was good.

2026-05-14 • via Nuitee
L
Lysette • couple • us
10
2026-05-11 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-05-11 • via Nuitee
A
Ana • couple • us
10
2026-05-09 • via Nuitee
A
Alvarez • solo_traveller • us
10
Pros:

El lugar donde esta ubicado

Cons:

Nada, todo me gusto

2026-05-07 • via Nuitee
B
Brittany • couple • us
5
2026-05-04 • via Nuitee
S
Shree • couple • us
10
2026-04-25 • via Nuitee
C
Christina • family_with_children • us
5
Pros:

Comfy beds

Cons:

The shower pressure felt like a pressure washer, it actually sheered my skin, and the water wouldn’t get hot

2026-04-21 • via Nuitee
R
Reyes • extended_group • us
10
2026-04-20 • via Nuitee
M
MonaAnn • family_with_children • us
8
2026-04-19 • via Nuitee
M
Mrs • solo_traveller • us
10
My stay was amazing.
Pros:

The staff was amazing from the front counter(all shifts) to the breakfast staff. I feel like I hit them with so many unexpected issues my family had but they supported us very professionally. They were soo nice. I will stay here every time I come to San Antonio!

Cons:

The water was not hot in the first room we rented. They tried to comp, us but the hotel was fully booked. It was Spring Break and they still took good care of my family and I. They apologized and were able to make some last minute changes!

2026-04-08 • via Nuitee
T
Tiffaney • solo_traveller • us
10
Will be returning
Pros:

Staff was friendly property was clean rooms were excellent 🙌🏽🙌🏽🙌🏽 enjoyed my free breakfast when I come back will stay here again

Cons:

I enjoy everything

2026-03-31 • via Nuitee
E
Estrella • family_with_children • us
1
Disappointed with this company at this location.
Pros:

Staff explained the situation, lack of technology.

Cons:

Did not have that technology to be a good business in a modern world. Therefore, a serious issue for lost o revenue. Of the idea is to prosper as a business, it must have the latest thecnology or at least inform the customer and other participants in this endeavors.

2026-03-28 • via Nuitee
S
Steve • solo_traveller • us
9
2026-03-27 • via Nuitee
C
Colton • couple • us
10
2026-03-25 • via Nuitee
P
Pena • family_with_children • us
10
2026-03-23 • via Nuitee