Holiday Inn & Suites San Antonio Northwest by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (385 reviews)
5535 University Heights , San Antonio , US
+1 210-549-2434

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cons:
Breakfast not free
Room cleanliness issues
Pool not in service

Categories

Cleanliness
7.5
Cleanliness mentioned but a few reviews noted issues with room cleaning.
Service
9
Generally positive feedback on service, but some issues with staff regarding breakfast.
Location
8.5
Good location mentioned in several reviews with easy access to amenities.
Room Quality
8
Rooms were clean and spacious but some issues with appliance functionality.
Amenities
7.5
Amenities lacking due to issues like pool being out of service.
Value for Money
8
Value mentioned as reasonable given location but criticized for breakfast pricing.
Food and Beverage
7
Several comments regarding the lack of complimentary breakfast and poor food quality.
Overall Experience
8.5
Overall experience is positive despite some mentioned drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:39

Property Description

Outdoor Swimming Pool & Fitness Centre:
Enjoy a refreshing swim in our outdoor pool or keep up with your workout routine at the fitness centre during your stay at Holiday Inn Hotel & Suites Northwest San Antonio.

Comfortable Rooms with Modern Amenities:
Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. You'll also find a safety deposit box, bed linen, and towels for your convenience.

Convenient Location & Nearby Attractions:
Our hotel is located just 7 km from The Shops at La Cantera and offers easy access to Six Flags Fiesta Texas and The Alamo. Don't miss out on exploring the best of San Antonio during your stay.

Book now to experience comfort and convenience at Holiday Inn Hotel & Suites Northwest San Antonio, an IHG Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 385 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8.5
C
Chris • solo_traveller • us
4
Not good. Even with an older hotel, a friendlier more accommodating staff would’ve made a huge difference.
Pros:

Not a lot other than it was in a convenient area for the things we were doing while in town.

Cons:

The rooms were dated. Peeling wall paper, dirty carpets, ceilings looked poor, etc.

My wife called the morning of our stay to be sure our room would be available if we checked in later in the day (between 6-9pm). Arrived at 6:30 or so only to be told the 1bedroom suite wasn’t available because the room wasn’t ready and housekeeping had left for the day. …what?? After giving us a different room “for one night” and swapping us the next day, the room wasn’t ready magically ready about an hour later. No GM or manager ever called like they told me they would for the inconvenience. So we had to move everything that we had already unpacked. Then we got a call from the front desk the first night and instead of “we’re just making sure you got settled into the new room” or “is there anything we can get for you” we were told “we need the other set of room keys back tonight”. ….Again…what??? We were done moving our things, why not just cancel those room keys? We were already in bed for the night and weren’t about to go back down to the front desk for something that wasn’t our mistake.

2026-10-15 • via Nuitee
S
Shea • couple • us
5
It did the job. Won’t choose that location again!
Pros:

Close to where I had my meeting. Desk attendant was friendly

Cons:

One elevator would not go to the 3rd floor and it seemed to be the only one that would open. Remote for the TV had no back and could not be used.

2026-10-14 • via Nuitee
J
Jackeazia • couple • us
10
2026-10-12 • via Nuitee
D
Dana • couple • us
9
Comfortable and safe
Pros:

Clean, quiet, safe, friendly staff, treadmill in the gym.

Cons:

Only one coffee pod in the room but they do have free coffee in the lobby (not very strong).

2026-10-11 • via Nuitee
Z
Zamora • solo_traveller • us
10
2026-09-15 • via Nuitee
M
M • solo_traveller • us
10
2026-09-13 • via Nuitee
J
Juan • family_with_children • us
7
2026-09-11 • via Nuitee
G
Gonzalez • couple • us
10
2026-09-10 • via Nuitee
D
Diana E. • family_with_children • mx
10
Pros:

Lady at the breakfast restaurant was very friendly and polite, breakfast was delicious

2026-08-30 • via Nuitee
C
Cody • family_with_children • us
1
Stay elsewhere! Unless you want your vehicle broken into!
Pros:

I thought it was a nice hotel and area but I was wrong.

Cons:

They broke into my vehicle while there, never received a refund, even though I was told I was, and according to management, cameras are owned by a 3rd party company, which they couldn’t access. Stay away from this hotel, there were about 7 vehicles that were broken into that night.

2026-08-12 • via Nuitee
M
Monica • solo_traveller • us
9
2026-08-03 • via Nuitee
B
Brittany • solo_traveller • us
2
Gross
Cons:

There was black hair all in the shower and sink. The toilet wouldn’t flush properly. The towels looked used. It was musky in the room, the a/c wasn’t working properly and I was burning up all night. The carpet was disgusting.

2026-07-10 • via Nuitee
L
Leslie • solo_traveller • us
5
Pros:

Close to amusement park.

Cons:

Outdated. Not keeping up with surrounding hotels

2026-07-06 • via Nuitee
P
Pedro • family_with_children • mx
9
Excelente estancia para viajar a Bernie, TX muy descansados
Pros:

La habitación muy confortable y nada de ruido, muy bien todo

Cons:

No comentarios

2026-07-01 • via Nuitee
J
Jesus • couple • us
10
2026-06-29 • via Nuitee
A
ashley • family_with_children • us
10
Very accommodating
Pros:

Great customer service

Cons:

N/a

2026-06-28 • via Nuitee
J
Jonathan • family_with_children • us
2
I really don’t like to complain but I had to let you know.
Pros:

It was very close to six flags which is why we booked the trip.

Cons:

The rooms where very dirty, the headboards where stained with grease or oil from previous tenants laying their heads in the spot, the linens had stains and so did the mattress underneath. The hallways were hot and smelled bad. My booking had breakfast included and I think they charged me afterwards for it or something else. I messaged them about it and they still haven’t gotten back to me.

2026-06-26 • via Nuitee
L
Leal • solo_traveller • us
10
2026-06-23 • via Nuitee
B
Baker • solo_traveller • us
8
Pros:

It was close to the place I was going to

Cons:

They don't have my invoice/receipt the guy said they didn't have any record of my stay

2026-06-23 • via Nuitee
S
Shree • solo_traveller • us
9
2026-06-18 • via Nuitee