Aloft by Marriott Asheville Downtown

Hotels
•
Aloft
8.9 (815 reviews)
51 Biltmore Avenue , Asheville , us
+18282322838

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great staff
Wonderful location
Clean and comfortable rooms
Cons:
Parking fees
Inconsistent room quality
Noise and lighting issues

Categories

Cleanliness
8.65
While many reviews noted clean rooms, some issues with mold and dirty furniture were mentioned.
Service
9.45
Overall, the staff was described as friendly and accommodating, with only a few issues reported.
Location
9.65
Multiple reviews highlighted the great location, close to attractions and restaurants.
Room Quality
8.55
Rooms were generally comfortable, but there were multiple complaints about thermostat issues and two guests noted inadequate lighting.
Amenities
8.25
Some amenities were convenient, but several reviews mentioned the need for more thought in room amenities.
Value for Money
8.35
High prices were compared unfavorably to the service received, leading to some dissatisfaction.
Food and Beverage
8.95
Positive mentions of the bar and beverage services were noted, contributing to the overall experience.
Overall Experience
9.35
Most guests had a positive stay, citing comfort and location, despite certain issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:16

Property Description

Modern Comforts and Convenience

Located in the heart of Asheville, just 2 miles from the Biltmore Estate, Aloft Asheville Downtown offers a vibrant stay with an outdoor pool and on-site restaurant.

Chic Rooms with Views

Each guest room is equipped with a small refrigerator, flat-screen TV, and iPod docking station. Enjoy city or mountain views in select rooms, along with coffee-making facilities and a work desk.

Dining and Entertainment

Indulge in small plates at the w xyz bar or grab a bite from the re:fuel gourmet pantry. With the Orange Peel concert venue and local breweries within walking distance, there's never a dull moment.

Ready to elevate your Asheville experience? Book your stay at Aloft Asheville Downtown now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Sat, Oct 31, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Guest Reviews

8.9
Based on 815 reviews
Cleanliness: 8.65
Service: 9.45
Location: 9.65
Room Quality: 8.55
Amenities: 8.25
Value for Money: 8.35
Food and Beverage: 8.95
Overall Experience: 9.35
L
Lee • solo_traveller • us
10
2026-06-28 • via Nuitee
E
EMILY • couple • us
10
2026-06-26 • via Nuitee
S
Sigmar • couple • is
10
2026-06-25 • via Nuitee
• couple • us
10
It was great friendly peeps
Pros:

Dinner option great

Cons:

The breakfast meal

2026-06-18 • via Nuitee
N
Nikki • couple • us
10
2026-06-09 • via Nuitee
K
Kathy • couple • us
10
2026-06-08 • via Nuitee
T
Tiffany • couple • us
8
2026-06-07 • via Nuitee
J
John • couple • us
10
2026-06-03 • via Nuitee
M
Martha • solo_traveller • us
10
Pros:

Clean & comfortable. Perfect location to walk around downtown.

Cons:

Can't think of anything.

2026-06-01 • via Nuitee
D
Discernables • Family • Inverness, Scottish Highlands, Scotland
2
Not pet friendly!
Pros:

Supposed to be pet friendly - NOT! You are not supposed to leave your dogs alone in the room - so we traveled to Asheville to stay in the room??? Walk in the rain to take them out 2 blocks away, not fun. The room itself was shabby, broken drawer, holes in blackout curtains. The worst toilet paper ever. Definitely would not recommend this place to stay.

2026-05-25 • via Tripadvisor
C
Chris • couple • us
10
Will be back!
Pros:

Property and rooms are well kept! Garage is easy and convenient. Walk around downtown to everything easily from property! 3rd time we have stayed here and enjoyed our stays everytime.

2026-05-22 • via Nuitee
G
Garry • solo_traveller • us
9
2026-05-20 • via Nuitee
J
jbmunday • Couples • Jacksonville, Florida
4
Pool pass guests
Pros:

My review is solely regarding mine & my husband’s experience over the past 3 summers of being locals who purchase pool passes for the day, which finally came to a head yesterday. I would absolutely not recommend for any locals to utilize the day pool pass option unless they want to be splashed constantly by children jumping in right beside them, having your book you’re reading soaked, & possibly even hit in the face with a ball that kids are throwing to their parents & each other from one end of the pool to the other. The parents/guardians have zero regard for any other guests enjoying their time there, & the hotel staff do nothing to regulate this.

This has been a minor issue on & off over the past 3 summers we’ve been coming out here, but can absolutely say it has gotten much worse after we were being splashed on & off for several hours by unruly children yesterday, one splash soaked my husband’s book he was reading not too long before I was hit in the face with a ball being thrown across the entire length of the pool, to which we immediately took our things & left. This hotel really shouldn’t sell pool passes to the public with the only pool they have being extremely small as well as having no designated kids only area or anything like that. They simply do not have the space to accommodate this. Being a family-friendly hotel that also sells pool passes to non hotel guests, I would think they would be more accommodating.

The staff were very apologetic about what happened & my husband & I appreciated the refund (although I am of the mindset you address the root cause of an issue instead of just throwing money back at people), but in this situation, it was much appreciated as we barely enjoyed our time there at all & nowhere near got our money’s worth out of the day. We have been looking forward to purchasing the summer pool pass when they become available this summer, but unfortunately that will not be happening & we will never be back.

2026-05-19 • via Tripadvisor
T
tenglish65 • solo_traveller • us
10
Pros:

Very convenient to walking in downtown Asheville

Cons:

The price of it

2026-05-16 • via Nuitee
S
Sherriff • extended_group • us
5
Location was great but don't expect much from hotel. Wouldn't stay there again. Expected more.
Pros:

location is great and rooms very clean and beds comfortable

Cons:

Staff were not helpful in suggesting restaurants or helpful re booking hop on hop off or suggestions on how to get to Biltmore since we had no car. We were okay using our phones but you guys did say in your welcome email that the staff would be helpful in that regard, Hotel was stark with it's cement floors and XYZ lounge was empty every night. The outside area was cruddy outside the lobby.

2026-05-16 • via Nuitee
M
Marielle • family_with_children • us
9
Pros:

Roof deck pool, location to downtown.

Cons:

Breakfast was $$$ and took forever.

2026-05-14 • via Nuitee
G
Gina • couple • us
10
2026-05-14 • via Nuitee
M
Mehtab • couple • us
9
2026-05-13 • via Nuitee
A
Amy • family_with_children • us
10
One night quick trip to Asheville.
Pros:

Excellent service and friendly staff!! Also, we enjoyed meeting Wednesday, the hotel's foster dog. She is a sweetheart and we pray she finds her forever home soon!

Cons:

The only thing that bothered us about our entire stay was the fact that the alarm clock had been set to 6am by a previous guest and had not been turned off prior to our stay. However, it alarm itself was a lovely strumming guitar so it wasn't so bad.

2026-05-12 • via Nuitee
V
Vinit • solo_traveller • us
8
2026-05-11 • via Nuitee