Hotel Indigo Newcastle by IHG

Hotels
•
Hotel Indigo
9 (3806 reviews)
Fenkle Street , Newcastle upon Tyne , gb
+441913009222

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Issues with cleaning
Limited food options

Categories

Cleanliness
8.14
Some reviews indicate issues with cleaning, including dirty cups and bathroom cleanliness.
Service
9.61
Staff were very helpful and friendly across multiple reviews.
Location
9.65
Great location mentioned consistently in the positive context.
Room Quality
9.1
Rooms described as clean and comfortable, though some issues noted.
Amenities
9.13
Amenities generally satisfactory, though food variety in the restaurant could be improved.
Value for Money
9.09
Rated as a good value for money despite some drawbacks.
Food and Beverage
7.64
Mixed reviews about food quality, particularly concerning breakfast.
Overall Experience
9.61
Overall stay experiences reported as enjoyable despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:37

Property Description

Unique 4-Star Accommodation
Hotel Indigo Newcastle offers quirky and striking rooms just a short walk from Central Station. Each room is uniquely styled around the local neighborhood, complete with a mini fridge stocked with complimentary water, large beds, and a modern bathroom featuring a rainfall shower and eco-friendly toiletries.

Grainger Restaurant and Lounge
Indulge in the fantastic Grainger Restaurant, serving delicious meals throughout the day. The vibrant lounge and bar area offers a variety of light food options and an extensive cocktail list, perfect for unwinding after a day of exploring the city.

Convenient Amenities and Nearby Attractions
Enjoy free Wi-Fi throughout the hotel, on-site parking (additional charge), and proximity to popular attractions like Newcastle United Football Club, Grey’s Monument, and the city’s shopping areas. Book your stay at Hotel Indigo Newcastle for a unique and memorable experience.

Important information:

Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

9
Based on 3806 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 7.64
Overall Experience: 9.61
J
Jacqueline • couple • gb
10
Lovely hotel for an overnight stay. The staff were really pleasant and helpful. Loads of choice for breakfast, can’t wai
Pros:

Loved the balcony it made the room seem spacious and very airy.

2026-07-03 • via Nuitee
A
Alexander • solo_traveller • gb
10
2026-07-02 • via Nuitee
A
Alastair • couple • gb
10
Great place
Pros:

Location, rooms, staff were all great

Cons:

Aircon was off and on but overall worked ok

2026-07-01 • via Nuitee
L
Lauren • couple • gb
10
2026-06-29 • via Nuitee
G
Geraldine • family_with_children • gb
9
2026-06-29 • via Nuitee
S
Susan • couple • gb
5
Needs a good clean
Pros:

It had a balcony

Cons:

Poor house keeping

2026-06-29 • via Nuitee
M
Marte • family_with_children • gb
5
Faulty air con and unbearable heat in the room
Pros:

The staff were friendly and they dealt with my negative feedback well. The breakfast was fabulous.

Cons:

The aircon in the room we were first allocated was broken. We were then moved to a different room. This room had a double bed and I had specifically requested twin bed as I was travelling with my 17-year old daughter. The air con in this room did not work either and the windows wouldn’t open more than a few centimetres. It was one of the hottest days of the year and it must have been nearly 30 degrees in that room throughout the night. It was unbearable. I didn’t sleep a wink.

2026-06-29 • via Nuitee
J
Jeffrey • couple • gb
7
Excellent stay.
Pros:

Very clean. Welcoming. City centre. Breakfast, Close to rail stations etc.

Cons:

On our occasion the Ac wasn’t working but I’m sure they’ve addressed. Not a terrible need for AC in Newcastle but on this day. Wow. ☀️

2026-06-28 • via Nuitee
A
Aude • family_with_children • qa
8
2026-06-28 • via Nuitee
A
Adrian • extended_group • gb
10
2026-06-28 • via Nuitee
H
Heather • couple • gb
4
Disappointing on this occasion and I feel for the cost of the room it was poor value
Pros:

Location. Been before several times and enjoyed experience.

Cons:

Arrived in time to find room not ready. Had to wait 40 mins which made us late for a function that was planned. Men’s toilet in reception area closed and there was a queue for the disabled toilet. When we eventually got into our room the air conditioning was not working on a very hot day. Had to attend reception again to organise a fan for the room in case the air con was not repaired for our return - which is wasn’t.

2026-06-28 • via Nuitee
C
Chris • solo_traveller • gb
8
Pros:

It was clean, comfy and quiet. I liked the lighting in the room, which was very good for reading in bed and I also had a lovely shower. There was also a mirror for doing your makeup which is helpful.

Cons:

There was no free tap water only two cans in the minibar. I always think it's nice if there is a refillable glass bottle of water. It doesn't need to be chilled in the fridge, just left with the tea/coffee facilities.

2026-06-27 • via Nuitee
E
Emma • solo_traveller • gb
10
Pros:

Clean, stylish, friendly staff, helped us with special request for room before we arrived, great breakfast choice and great quality

2026-06-26 • via Nuitee
R
Rachel • solo_traveller • gb
9
Pros:

Location

Cons:

Nothing

2026-06-25 • via Nuitee
B
Brian • solo_traveller • gb
4
Hot
Pros:

The staff were excellent. I have stayed many times and normally rate the hotel very highly.

Cons:

We deliberately chose the hotel for the location and the fact that it had air conditioning. We chose a superior room to enhance the stay. Unfortunately the air conditioning was not working. So the room was virtually unusable. This seemed like a known problem, so the adver for the hotel should be changed, air conditioning should mean working air conditioning.

2026-06-22 • via Nuitee
M
Muhammad • couple • ae
10
2026-06-22 • via Nuitee
B
Billie • solo_traveller • gb
9
2026-06-21 • via Nuitee
J
Jessica • couple • gb
8
2026-06-20 • via Nuitee
J
Jamie • couple • gb
10
2026-06-20 • via Nuitee
P
Pete • solo_traveller • gb
9
Fantastic value for money! Comfy and quiet.
Pros:

Everything. Except.......

Cons:

Member of staff that really shouldn't be doing that job. Violent remarks made in earshot of guests.

2026-06-19 • via Nuitee