Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location near the Haram/Clock Tower
Friendly, helpful and responsive staff (mentions of Majid, Nawaf)
Varied breakfast and excellent dinner buffet
Clean and spacious rooms reported by several guests
Missing items were replaced promptly when reported
Generally good customer service experiences
Cons:
Thin walls / noise from neighbouring rooms affecting sleep
Slow and crowded elevators during peak prayer times
Missing in-room essentials at check-in (towels, hand wash, glasses)
Valet service and some management issues reported
Limited fresh fruit and fresh juices at breakfast
Room size and setup issues (e.g., double mattresses instead of king)

Categories

Cleanliness
8.2
Multiple guests report rooms as spacious and clean (e.g., 'الأوضة واسعة و نظيفة', 'كل المكان ممتاز'). Overall housekeeping praised, though occasional missing items were reported at check-in and promptly replaced.
Service
8.5
Service is frequently praised (friendly/helpful staff; mentions of Majid, Nawaf and team). There are a few isolated complaints about management and valet service, but overall staff responsiveness is strong.
Location
9.2
Consistently described as a perfect location very close to the Haram/Clock Tower — one of the strongest positives across reviews.
Room Quality
5.5
Several issues raised: missing essentials at check-in (bathroom amenities, towels, glasses, hand wash), awkward room setup, occasional small room size and bed configuration complaints, and poor sound insulation leading to noise disturbance.
Amenities
4.9
Problems reported with elevators (very slow/crowded during peak prayer times), valet described as poor, and some in-room amenities missing or improvised (no hand wash at basin). AC failure was fixed when reported.
Value for Money
6.5
Mixed — prime location boosts perceived value, but at least one guest found the hotel expensive for its offering ('Cher pour son emplacement'). Value is moderate given location strengths and service but offset by room/amenity issues.
Food and Beverage
7.8
Generally positive: dinner buffet described as excellent and breakfast varied. Recurrent suggestions: add more fresh fruit and fresh juices; one guest disliked the soup.
Overall Experience
7
Overall stay tends to be positive due to location and helpful staff, but issues with noise, room setup/amenities and slow elevators lower the overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Luxurious Studios and Suites
Pullman ZamZam Makkah, located a few meters from the Holy Mosque, offers luxurious studios and suites with stunning views of the city and the Kaaba. Each unit is elegantly decorated, air-conditioned, and equipped with modern amenities like satellite TV, a mini fridge, and a safety deposit box. Some rooms even offer breathtaking views of the Haram/Kaaba.

Gourmet Dining and Ramadan Specials
Guests can indulge in gourmet cuisine at the hotel's restaurant or venture out to explore local dining options. During Ramadan, experience the special Suhoor and Iftar meals. Whether enjoying a buffet breakfast or opting for in-room dining, culinary delights await.

Convenient Amenities and Services
With free WiFi throughout the hotel, a 24-hour reception, car rental, currency exchange, and an ATM on-site, guests' needs are fully catered to. Additionally, King Abdulaziz International Airport is just 100km away, and onsite parking is available for added convenience.

Book your stay at Pullman ZamZam Makkah for a truly exceptional experience.

Important information:

During the holy month of Ramadan Morning Breakfast will be served as Suhoor and Dinner Meal will be served as Iftar.

Parking is available for SAR 287.50 throughout the year and SAR 575 during Ramadan period.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

7.2
Based on 20372 reviews
Cleanliness: 8.2
Service: 8.5
Location: 9.2
Room Quality: 5.5
Amenities: 4.9
Value for Money: 6.5
Food and Beverage: 7.8
Overall Experience: 7
H
HASAN • family_with_children • sa
3
Pros:

Location

Cons:

Bad service. Bad management. Vallet service is a joke.

2026-10-31 • via Nuitee
N
Nour • extended_group • eg
10
Pros:

الهوتيل موجود في برج الساعة فقريب جداً من الحرم و دي ميزة حلوة اوي، الفطار في الاوبن بوفيه كان متنوع اوي و معظم الاكل حلو ما عدا الشوربة، ال staff ودودين جدا و بيساعدو جامد، الاوضة واسعة و نظيفة

Cons:

الحاجة الوحيدة الي معجبتنيش عدم وجود عازل بين الغرف فلنسمع أصوات من الغرفة المجاورة فمبنعرفش ننام كويس و كمان عدم وجود خصوصية

2026-10-31 • via Nuitee
A
Arben • couple • de
8
2026-10-31 • via Nuitee
K
Kasse • solo_traveller • sn
2
2026-10-31 • via Nuitee
A
Amal • solo_traveller • sa
8
Good experience
Pros:

The food in the dinner buffet was excellent

Cons:

It’s not the property fault but the guests next to me were very noisy ,I couldn’t sleep properly

2026-10-31 • via Nuitee
A
Ali • couple • au
8
Pros:

Location

Cons:

Room size

2026-10-31 • via Nuitee
A
ABM Samsur • family_with_children • gb
10
2026-10-30 • via Nuitee
W
Waad • solo_traveller • sa
10
2026-10-30 • via Nuitee
A
Afroza Amin • extended_group • gb
10
2026-10-30 • via Nuitee
Z
Zeeshan • family_with_children • ca
10
Great experience!!
Pros:

friendly and helpful staff.

Cons:

elevators too crowded

2026-10-30 • via Nuitee
G
Gülezer • extended_group • tr
10
Çok özverili çok güzeldi
Pros:

Konumu güzel kahvaltı güzel personel güzel

Cons:

Kusur bulamadım

2026-10-29 • via Nuitee
I
Iqbal • family_with_children • pk
8
Perfect location, good breakfast, but room setup needs attention
Pros:

I stayed for 5 nights at Zamzam Pullman Makkah, and the location is perfect. I loved it.

Breakfast: There were plenty of options, but fresh fruit and fresh juices should be added to the menu. Watermelon was the only fresh fruit available during my entire stay.

Room: At check-in, several essentials were missing: bathroom amenities, a floor mat, and enough towels and glasses. There was only one hand towel for two guests and only one glass. The staff replaced everything immediately, which I appreciated.


Overall: A great location and helpful staff. With a better room check before arrival and a few additions to the breakfast menu, it would be an excellent stay.

Cons:

A wider choice of fresh fruit and fresh juices would improve it a lot.

There was also no hand wash at the basin. A bottle of hand lotion had been placed there instead. When I asked housekeeping for hand wash, I was told to use the shower gel from the bathroom. Putting out hand wash would be a simple fix.

During peak prayer times, lifts were very slow to arrive. On one occasion it took about half an hour to get from my floor to the ground floor. Using the escalator from the 11th floor to ground floor is not realistic, especially when traveling with elderly companions.

2026-10-29 • via Nuitee
M
Mohammad Atahar Hossain • solo_traveller • au
10
The customer service is absolutely incredible- Majid is wonderful and served us well.
Pros:

The customer service is absolutely incredible- Majid is wonderful and served us well.

Cons:

Airconditioner was not working. But they fixed it.

2026-10-29 • via Nuitee
I
Inchirah • family_with_children • fr
10
اقامه طيبه شكرا
Pros:

شكرا نواف ، شكرا لكامل الفريق العامل مستوي تعامل راقي و محترم . بنرجع ان شاءلله

2026-10-29 • via Nuitee
T
Taneem • extended_group • gb
9
2026-10-28 • via Nuitee
R
Ramadan • family_with_children • eg
10
Pros:

كل المكان ممتاز

2026-10-28 • via Nuitee
M
Mohamed • couple • fr
4
Cher pour son emplacement
Pros:

Le personnel d'étage.

Cons:

J’ai demandé un lit King size je me retrouve avec un lit équipé de deux matelas. L'ascenseur de l'hôtel est fluide pars contre l'ascenseur qui mène a l’extérieur n'est pas du tout pratique. Le checkin a été bâclé

2026-10-27 • via Nuitee
T
Thatchawech • extended_group • th
8
2026-10-27 • via Nuitee
G
Gulshanara • extended_group • gb
5
Very close to the haram but our room let us down it was not a triple room more like a twin room with a folding bed squee
Pros:

The hotel was close to haram but the clock tower lifts would take ages to come, plus the lifts were confusing as not clearly labelled which ones will take you to p11 etc.

Cons:

We booked a triple room with haram view, but ended up with a twin bed comfortable with two single beds but the third bed they squeezed in our room was a folding bed, which meant our room was cramped, it was also an interconnecting room to another room which meant i could hear the next room lady who was screaming in pain 3 nights in a row and would not allow me to sleep, i did call up the receptionist and tell them about it but nothing got done. Our room was cramped with minimal prayer space and we could not even see the kabaa which was pointless booking haram view room.

2026-10-27 • via Nuitee
A
AYUB • family_with_children • gb
8
Staff was very helpful especially Ahmed Al Harbi.
Pros:

The location is perfect for the Haram easy accessible and suitable for all ages

Cons:

Very clean with a good selection of restaurants

2026-10-26 • via Nuitee