JW Marriott Sanya Haitang Bay Resort & Spa

Hotels
•
JW Marriott Hotels & Resorts
8.4 (28 reviews)
No.32, Haitang North Road, Haitang Bay , Sanya , cn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Excellent facilities
Cons:
Big waves make swimming difficult

Categories

Cleanliness
7.96
No specific mention; rating reflects factoring in overall sentiment.
Service
8.93
Positive comments about staff and service quality.
Location
8.47
Proximity to beautiful areas mentioned, slight waves issue noted.
Room Quality
8.42
Room quality positively mentioned.
Amenities
8.45
Facilities described as excellent.
Value for Money
8.31
Standard quality for this hotel tier.
Food and Beverage
8.36
Standard quality for this hotel tier.
Overall Experience
8.33
Mixed sentiment overall but leaning positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:40

Property Description

Luxurious Beachfront Property

Impressive Art Gallery and Leisure Facilities
The JW Marriott Sanya Haitang Bay stands out with its impressive display of traditional and modern Chinese art throughout the resort, adding a touch of culture to your stay. The property also offers various leisure facilities, ensuring there's never a dull moment during your vacation.

Exclusive Amenities and Activities
From discounted shopping opportunities at CDF Sanya to free access to the expansive kid's club, the hotel goes above and beyond to cater to its guests. Whether you're looking to relax at the Health Club or embark on exciting adventures like snorkeling and fishing at Wuzhizhou Island, there's something for everyone.

Culinary Delights and Farm-to-Table Dining
Indulge in a culinary journey at the JW Marriott Sanya Haitang Bay with two dining options that cater to every palate. From live cooking demonstrations at JW Kitchen to naturally-inspired dining experiences at JW Garden, savor fresh, local ingredients and international wines for a truly unforgettable gastronomic experience.

Ready to experience the epitome of luxury and relaxation at JW Marriott Sanya Haitang Bay? Book now for an unforgettable stay!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Free shuttle bus service between the hotel to Sanya Phenix Airport (Details refer to the shuttle bus schedule and reserve with concierge 1 day in advance)
Airport to Hotel: 11:00/14:00/16:00/19:00/21:30
Hotel to Airport: 09:20/12:20/14:20/17:20/19:20

5%-15% off on some products in China duty free Hainan 6th store

Please kindly note that the extra bed fee and breakfast fee may differ during Chinese New Year. Please contact the property for more detail.

The heated swimming pool will be closed from 2025.6.6 to 2025.12.31Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, May 12, 2026 until Mon, Nov 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 28 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
K
KAISAR • couple • kz
10
2026-07-02 • via Nuitee
D
Dolin • extended_group • ru
10
2026-06-24 • via Nuitee
O
Oksana • couple • ru
9
2026-06-09 • via Nuitee
楠 • family_with_children • cn
4
设施老旧。房间很多地方都坏了
2026-06-08 • via Nuitee
I
Irina • couple • ru
10
Комфорт, люкс
Pros:

Очень красивая территория. Ландшафтный дизайн. Вкусная еда, хорошая обслуживание. Хорошее место для спокойного отдыха 🤗

2026-05-20 • via Nuitee
N
Natasha • couple • au
8
Pros:

Beautiful property and has own beach .

Cons:

Staff are inconsistent . Staff slow with responses. Some miscommunication. Need more food variety for the break buffet.

2026-04-15 • via Nuitee
T
Tong • family_with_children • cn
9
Pros:

早餐很丰富，建议三位成人入住不需要再单独增加一份早餐，和前台商量会赠送，Booking这边需要单独购买早餐，价格有点贵；
工作人员态度极好，礼宾部服务周到；
酒店设备很齐全，离沙滩步行6分钟左右可以到；

Cons:

没有其他酒店一对一管家服务，遇事解决不够及时，虽然问题已解决，但是经过多次催促后。

2026-04-03 • via Nuitee
P
Peter • extended_group • sk
10
Exceptional Stay - A Highlight of Our China Journey!
Pros:

Our first trip to Hainan, China, was an incredible 30-day adventure. Having stayed in six different high-end hotels during our travels, I can confidently say that JW Marriott Haitang Bay was a standout experience.
From the moment we arrived, the reception team provided a level of care and professionalism that was truly top-tier. The check-in process was seamless and welcoming, setting the tone for the rest of our stay.
The overall atmosphere of the hotel is what surprised us most. It is a peaceful sanctuary with a calm, sophisticated vibe. The service is consistently excellent, and every staff member we encountered was professional and attentive to our needs.
We stayed in a family semi-villa, which was absolutely stunning. A few highlights from the room:
• Impeccable Cleanliness: We were very impressed by how spotless the villa was throughout our stay.
• Sleep Quality: The beds are of exceptional quality, ensuring we were well-rested every day.
• Design: The layout and decor are beautiful, providing a perfect blend of luxury and comfort.
If you are looking for a hotel with a professional approach and a tranquil environment in Haitang Bay, this is the place to be. We truly enjoyed our stay and highly recommend it!

2026-01-05 • via Nuitee
M
Melissa • extended_group • gb
10
很赞
Pros:

环境设施房间绝佳

Cons:

前台入住业务可以更熟练

2025-12-21 • via Nuitee
A
AKIM • solo_traveller • kz
8
Pros:

Мне понравилось территория где всё красиво и ухоженно.

Cons:

Мне не понравилось что здесь очень большие волны, сразу скажу на море купаться не получится. Я когда за 2 дня ранние был в другом отеле и там на нашем пляжу встретил людей который приехали на наш пляж купаться и сказали что они с отели Атлантис и там не возможно купаться за волны, а Атлантис прямо рядом с Мэрриот. Но когда я приехал и увидел что это действительно так что не возможно купаться там очень большие волны. Только будете купаться в бассейне. Я не знаю это всегда так или нет но октябрь такой.

2025-10-23 • via Nuitee
U
Ulrike • family_with_children • de
10
Pros:

Great hotel and facilities, very good staff and super service. Have been there several times and it is always phantastic

2025-09-13 • via Nuitee
伟义 • solo traveller • hk
7
Good
2024-08-26 • via Nuitee
A
Aziz • young couple • kz
10
Exceptional
2024-04-17 • via Nuitee
L
Leijinxin • young couple • gb
6
Better than the Sheraton next door
Pros:

Our room was spacious, the gardens and the pools are brilliant, and the beach is just beyond. The facilities were really good.

Cons:

The hotel has too few staffs and they’re often inexperienced or unresponsive during the evenings.

2024-03-31 • via Nuitee
J
Juyuan • partner
10
Pros:

酒店的沙滩是附近酒店中人最少的

2023-08-06 • via Nuitee
D
David • young couple • ca
10
Exceptional
2023-05-20 • via Nuitee
Z
Zhi • young couple • sg
1
poor service and value for money
Pros:

the welcome and check in stuff were very attentive and nice in general.

Cons:

1. view of the rooms are terrible. no such thing as sea view even when you book them. claimed the hotel opened in 2019 but were merely taken over from an old hotel thus slightly dated furniture.
2. room has a very strong mouldy smell and has caused us respiratory issues.
3. the check out stuff was extremely rude to us as if we were not welcomed. failed to issue receipt as she does not know how to do so

overall terrible experience, not even comparable with other hotels in the region

2022-12-16 • via Nuitee
V
Verified traveler
4
住过的服务管理最差jw万豪
Pros:

此酒店2014年就已经开业，2019年部分重新装修，升级品牌为jw万豪，但实际的硬件，特别是服务，完全不能达到万豪的水平，更别说jw万豪. 酒店的位置还是比较安静的，可能因为房间比较少的原因，所以整个酒店人比较少。游泳池比较宽敞，而且有一个25米的准标准池，不过游泳池里有很多树枝、杂物，显然没人清洁。入住时给安排的房间只能看到一点点海，在强烈要求下，才在第二天给更换了一间。入住时保险柜不能打开，足足等了一个半小时，才有人过来解锁。mini吧免费，矿泉水供应充足。洗澡水水流小，不热。房间内湿度非常大，虽然每个房间配备了抽湿机，但是噪音很大而且抽湿机吸风口全都是灰尘。早餐整体品种和菜品还算新鲜，不过不论是早餐还是正餐，餐厅管理非常混乱，无论是布置餐桌，撤盘子都需要多次提醒，有时依然没人应和。在健身房的卫生间里居然发现了几只尚有一些气息存在的大蟑螂。 整体上来讲，这家酒店的服务简直也就是一个如家的水平，管理非常的差。真不知道这9点多的平均分是怎么得来的，大家一定慎重选择，如果稍微加一点钱完全可以考虑去住艾迪逊或者亚特兰蒂斯。

2021-03-26 • via Nuitee
V
Verified traveler
4
慎重选择
Pros:

预定海景房，入住办理的房间几乎没有海景。

2021-03-20 • via Nuitee
H
Hin Fai
8
Pros:

環境舒適 酒店房間裝修 傢具 潔具陳舊 但能保持潔淨
酒店員工服務態度良好 唯獨接侍處員工態度冷漠 辨理入住及退房時一付愛理不啋態度 極度需要改善

2020-11-26 • via Nuitee