Grand Hotel Italia

Hotels
9.2 (1607 reviews)
Str. Vasile Conta Nr. 2 , Cluj-Napoca , ro
+40 364 111 333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Nice amenities
Cons:
Inconvenient breakfast setup
Bed discomfort
Cleanliness issues in some areas

Categories

Cleanliness
8.51
Overall cleanliness mentioned positively, but some reviews noted issues with room appearance.
Service
9.48
Guests highlighted friendly and helpful staff throughout the reviews.
Location
10
Many reviews praised the location, especially for its views and accessibility.
Room Quality
8.97
Rooms are spacious and comfortable, but some reported discomfort with bed configuration.
Amenities
9.5
Spa and other facilities were highly appreciated, though some minor complaints on upkeep.
Value for Money
8.96
While some value aspects were good, the mixed reviews on bed comfort affected the perception.
Food and Beverage
8.51
Food quality praised, but service for breakfast was a common issue noted.
Overall Experience
9.69
Guests generally enjoyed their stay, highlighting both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:04

Property Description

Luxurious Italian Style Living

Elegant Rooms and Lavish Bathrooms
Indulge in the grandeur of marble or parquet floors, Liberty-style furnishings, and spa baths adorned with precious glass mosaic tiles. Relax in front of a 32-inch flat-screen TV with satellite channels or step out onto your private balcony for a breath of fresh air.

Exquisite Dining and Grand Hall
Experience the opulence of a large hall with marble floors and Murano chandeliers, setting the stage for a memorable dining experience. Delight your taste buds with a culinary journey of Italian and international cuisine at the hotel's restaurant.

Book your stay at Grand Hotel Italia now to immerse yourself in luxury and sophistication.

Important information:

For nonrefundable reservations and advance payments, guests need to send their details for the invoice to the hotel after making the booking.
Checked-in guests have spa access included ( indoor pool and saunas ) with a booking made in advance, in base of availability.
The access to the SPA area with pools and saunas for children under the age of 13 years old is allowed only on Fridays and Saturday ( on Friday between 10:00 - 22:00 and on Saturday from 09:00 until 16:00 ).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLJ

Location

Guest Reviews

9.2
Based on 1607 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 8.97
Amenities: 9.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 9.69
K
Kufi • couple • hu
10
2026-08-15 • via Nuitee
F
Florina • family_with_children • gb
10
Will definitely come back it beautiful place ,clean rich breakfast,I stay on ap 70 on 7 floor nice view.
Pros:

Every thing,except the receptionist lady when I checked in ,she’s rude,unprofessional a blood woman, don’t remember her name.rest off staff very nice ,specially the late shift receptionist,and the staff from breakfast.thanks for everything

Cons:

All

2026-08-15 • via Nuitee
A
Alex Lazar • solo_traveller • ro
8
2026-08-13 • via Nuitee
C
Cosmina • family_with_children • ro
10
Pros:

O experienta superba ! De la personal pana la facilitati ! Camera a fost de vis , un pat confortabil , in baie aveam si dus si cada , piscina exterioara de vis ! Multumim pentru tot !

2026-08-12 • via Nuitee
E
Egzon • couple • xk
10
2026-08-11 • via Nuitee
A
Alexandra • solo_traveller • ro
9
Great place in Cluj, definitely will come back
Pros:

Clean, great room - nice bed, wood floor, fantastic view of Cluj, great spa, underground parking with easy access.

Cons:

The room, the view, the spa, the stuff was very helpful- got me un upgraded room

2026-08-11 • via Nuitee
R
Roxana • extended_group • ro
10
Experiența noastră a fost una plăcută,ne am bucurat din plin de piscină de afară.
Pros:

Mi a plăcut foarte mult piscina exterioară,amabilitatea personalului,camera luminoasă și spațioasă.

Cons:

Unele servicii nu sunt de 5 stele,inclusiv mâncarea de la restaurant și serviciile de curățenie oferite în timpul sejurului.In una din zile nu s a mai igienizat camera.

2026-08-11 • via Nuitee
R
Rasmus • extended_group • dk
10
Pros:

Great pool, restaurant and staff! Everything was spot on! If I find myself in Cluj, this is the place to stay!

Cons:

Only minus was at their spa, where the water was a bit cold and the jacuzzi was not working properly.

2026-08-11 • via Nuitee
K
Karin • couple • cz
10
2026-08-10 • via Nuitee
K
karen • solo_traveller • ie
8
Cons:

Cockroaches in our room AND fridge in room and the receptionist laughed when we told her when we were paying our bill at the end

2026-08-10 • via Nuitee
O
Oana • couple • ro
10
2026-08-10 • via Nuitee
A
Adrian-Ioan • solo_traveller • ro
10
2026-08-09 • via Nuitee
D
D&A • solo_traveller • hu
10
2026-08-09 • via Nuitee
O
Otilia • couple • ro
10
2026-08-08 • via Nuitee
V
Victor Gheorghiu • solo_traveller • ro
8
Pros:

Patul

Cons:

Intrare la piscina exterioara contra cost a celor care nu sunt cazati in hotel

2026-08-08 • via Nuitee
V
Valentyna • couple • ua
10
2026-08-08 • via Nuitee
A
Andreea • solo_traveller • ro
8
2026-08-07 • via Nuitee
M
Malgorzata • couple • no
10
2026-08-07 • via Nuitee
C
Ciprian • solo_traveller • ro
9
2026-08-07 • via Nuitee
I
Ionuț • couple • ro
10
2026-08-07 • via Nuitee