Hotel Ambassador Zermatt

Hotels
8.4 (2096 reviews)
Spiss-Strasse 10 , Zermatt , CH
+41 27 966 26 11

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location very close to the train station
Stunning Matterhorn/Cervino views from rooms
Friendly, helpful staff; luggage storage and station transfer service
Spacious, comfortable rooms with good amenities (e.g., heated towel rack)
Pool, sauna and wellness area available
Generally clean and well maintained
Cons:
Breakfast served in a basement room without windows
Breakfast could be more varied; some guests found coffee weak
Pool water reported as a bit cold
Only one sauna available
Hot water availability issues in evenings reported by one guest
Occasional noise from neighboring toilets in some rooms
Requests for modern room features (smart toilet, TV casting) not met
Isolated report of an unfriendly waiter during busy times

Categories

Cleanliness
9
Multiple reviewers explicitly described the hotel as clean (e.g., 'Sauber', 'čistý'); no major cleanliness complaints reported.
Service
9
Staff frequently described as friendly, helpful and accommodating (station transfers, luggage storage); isolated report of an unfriendly waiter during a busy breakfast service noted.
Location
9.6
Repeatedly praised as very close to the train station with excellent views of the Matterhorn/Cervino—clear strong positive sentiment on location.
Room Quality
8.9
Rooms described as spacious, comfortable and well equipped (heated towel rack, large windows with view); some mentions of smaller/warm rooms and occasional noise from neighbouring toilets.
Amenities
7.6
Wellness area, pool and sauna are available and appreciated, but guests reported one sauna only and the pool being a bit cold; mixed sentiment on amenity functionality/timing.
Value for Money
8
Several guests recommended the hotel and felt it was worth the stay, though a few noted breakfast quality/variety could be better for the price.
Food and Beverage
7.4
Breakfast described as small but generally good; criticisms include location in a windowless basement, limited variety and weak coffee in some reviews.
Overall Experience
7.7
Overall impressions are positive—comfortable stay, great location and helpful staff—tempered by the noted issues with breakfast location/variety, some amenity shortcomings and occasional service hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Central Location and Stunning Views
The Hotel Ambassador Zermatt is conveniently located just 100 meters from the Zermatt train station and offers breathtaking panoramic views of the Matterhorn from every balcony.

Luxurious Amenities
Guests can unwind in the large heated indoor pool, relax in the whirlpool, and rejuvenate in the sauna. The free high-speed WiFi ensures you stay connected throughout your stay.

Dining and Entertainment
Indulge in a culinary journey at the Tapas & Wine restaurant offering Swiss and Spanish delicacies. Afterward, head to the inviting lounge and bar for a wide selection of drinks to enjoy a relaxing evening.

Ready to experience luxury and comfort in Zermatt? Book your stay at Hotel Ambassador now.

Important information:

Please note that Zermatt is car-free and can only be reached by train. Guests can drive to Täsch and continue to Zermatt by train or taxi.

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.4
Based on 2096 reviews
Cleanliness: 9
Service: 9
Location: 9.6
Room Quality: 8.9
Amenities: 7.6
Value for Money: 8
Food and Beverage: 7.4
Overall Experience: 7.7
裕翔 • family_with_children • tw
10
Pros:

飯店員工都很親切，早餐、桑拿、泳池可以使用的時間也都清楚告知，房間視野非常好，可以直接看到馬特洪峰，房間非常大，住起來非常舒服，有提供乳液、烘衣架，離車站非常近，即使如此，飯店還提供車站到飯店的接送服務

2026-10-29 • via Nuitee
L
Livia • family_with_children • ch
9
Pros:

Posizione ottima vicino alla stazione, colazione piccola ma completa e buonissima, bella la piscina e l'idromassaggio e stupenda la camera con vista Cervino

Cons:

la piscina aveva l'acqua un po' troppo fredda :-)

2026-10-26 • via Nuitee
S
Stefanie • couple • de
9
Ein sehr schöner, entspannter Aufenthalt
Pros:

Ein wunderachönes, zentral gelegenes Hotel, super Frühstück und freundliches, hilfsbereites Personal.
Gut ausgestattete Zimmer und einen schönen Wellnessbereich.

Cons:

Das der Frühstücksraum im Untergeschoss war, ohne Fenster.

2026-10-20 • via Nuitee
L
LEANDRO • couple • br
9
Pros:

Hotel muito próximo da estação, muito confortável, fácil acesso, só o café que achei um pouco fraco, mas recomendo o hotel, vale muito a pena.

2026-10-19 • via Nuitee
W
Woravit • family_with_children • th
9
2026-10-15 • via Nuitee
L
lina • couple • ch
10
2026-10-13 • via Nuitee
H
HUI-PING • extended_group • tw
8
2026-10-12 • via Nuitee
M
Mingdi • extended_group • cn
10
下次4个人就还住这里！
Pros:

火车站出来很快就到了，拖大行李人士非常适合。有一个房间是两张床分开的，但床还算舒服，小但是很温馨，非常适合一家人。

客厅出去的阳台可以直接看马特洪峰，还有加热毛巾架。早餐介于中国的全季和桔子水晶之间吧，不过会免费提供咖啡。

店员很热情。

Cons:

希望能装智能马桶，希望能手机投屏电视

2026-10-11 • via Nuitee
M
Marilucia • family_with_children • br
10
Excelente!
2026-10-10 • via Nuitee
Y
YU • couple • cn
9
2026-10-10 • via Nuitee
C
Carola • family_with_children • ch
8
Pros:

Sauber, nähe Bahnhof, geräumige Suite

Cons:

Frühstück im Untergeschoss
Nur eine Sauna

2026-10-09 • via Nuitee
I
Ionut • solo_traveller • ro
10
2026-10-07 • via Nuitee
I
Indeesh • family_with_children • ch
10
2026-09-19 • via Nuitee
S
Salam • couple • nz
8
2026-09-19 • via Nuitee
B
BIJIT • family_with_children • ca
9
2026-09-16 • via Nuitee
U
Ursula • family_with_children • ch
10
Pros:

Für uns war die Lage super, wir konnten das Gepäck schon am Morgen im Hotel abgeben und hatten somit den ganzen Tag für eine Wanderung zur Verfügung. Auch am Abreisetag wurde uns die Möglichkeit angeboten wieder das Gepäck bis zu unserer Abreise zu deponieren.

2026-09-14 • via Nuitee
A
Agnieszka • family_with_children • ch
10
2026-09-13 • via Nuitee
K
Kristina • couple • cz
9
Vcelku spokojenost, škoda jen, že jsme nestihli wellness, to mohlo být super. Díky za pobyt.
Pros:

Hotel je krásný, čistý a má fantastickou polohu, snídaně byly dobré. Zaměstnanci hotelu byli velmi milí.

Cons:

Osprchovat se horkou vodou bylo možné pouze ráno. Když jsme se sprchovali večer, okolo 21h, tak tekla teplá voda a okolo 22h ani ne teplá, ale vlažná. U snídaně jsem chvíli přemýšlela nad tím, jestli má hotel dost zaměstnanců, protože ve špičce lítali po restauraci a vypadali trochu uštvaně, nicméně všechno zvládali. Snídaně by mohla být za tu cenu pestřejší.

2026-09-12 • via Nuitee
N
Nicole • couple • ch
7
Pros:

Die Lage ist sehr gut!

Cons:

Der Frühstückssaal ist nicht schön, da sind wir im 4 Sterne Hotel besseres gewohnt!
Der Kellner war sehr unfreundlich, da wir etwas spät gekommen sind, er war schon am wegräumen, er war sehr gestresst!

2026-09-12 • via Nuitee
J
Joukje • solo_traveller • nl
9
Pros:

Het comfort van de kamer. Lekkere stoel en alles was aanwezig.

Cons:

Niets

2026-09-11 • via Nuitee