Hotel Ambassador Zermatt

Hotels
8.4 (2106 reviews)
Spiss-Strasse 10 , Zermatt , ch
+41279662611

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Outdated decor
Limited breakfast options at times

Categories

Cleanliness
7.61
Some reviews mentioned areas needing attention, such as outdated facilities and shared bathrooms.
Service
9.08
Multiple reviews highlight friendly and helpful staff, contributing positively to the stay.
Location
9.12
Convenient location near train station and attractions received consistent praise.
Room Quality
8.07
Spacious rooms with good views, but some mentioned outdated decor.
Amenities
8.1
Amenities like the pool and spa were appreciated, though some guests noted limitations.
Value for Money
8.56
Good value perception given the location and services offered, though some felt it was slightly overpriced.
Food and Beverage
8.11
Breakfast variety was noted, but some complaints about timing and availability were recorded.
Overall Experience
8.58
Overall enjoyable stay, with minor issues not detracting from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:32

Property Description

Central Location and Stunning Views
The Hotel Ambassador Zermatt is conveniently located just 100 meters from the Zermatt train station and offers breathtaking panoramic views of the Matterhorn from every balcony.

Luxurious Amenities
Guests can unwind in the large heated indoor pool, relax in the whirlpool, and rejuvenate in the sauna. The free high-speed WiFi ensures you stay connected throughout your stay.

Dining and Entertainment
Indulge in a culinary journey at the Tapas & Wine restaurant offering Swiss and Spanish delicacies. Afterward, head to the inviting lounge and bar for a wide selection of drinks to enjoy a relaxing evening.

Ready to experience luxury and comfort in Zermatt? Book your stay at Hotel Ambassador now.

Important information:

Please note that Zermatt is car-free and can only be reached by train. Guests can drive to Täsch and continue to Zermatt by train or taxi.

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2106 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
A
Aneta • solo_traveller • ca
10
Perfect stay for family of 4
Pros:

The property was pristine and spacious. We had a view of the Matterhorn and a nice living space with two rooms for our family of 4. The location across from the train station was very convenient and it was very quiet at night. The beds were very comfortable. The pool and sauna were great as well. Good breakfast selection in the morning. Just steps from the departure station for Gornergrat. Staff were lovely and helpful. The hotel is close to the main strip - everything is close. We loved it and would definitely return!

2026-07-10 • via Nuitee
E
EIJI • solo_traveller • jp
9
快適
Pros:

駅から近く、マッターホルンが見える部屋で部屋も快適だった。

Cons:

サウナの温度が低かったのと利用時間が限定されていた。

2026-07-09 • via Nuitee
N
Naoko • extended_group • it
9
Pros:

鉄道駅も登山鉄道も近いし、サウナ、プール、ジャグジーも良かったし、マッターホルンもベランダから見えるし、朝ご飯も美味しいし、スーパーもすぐだし、素敵なホテルでした。

2026-07-08 • via Nuitee
D
Daiane • family_with_children • br
10
2026-07-08 • via Nuitee
A
Almehdar • extended_group • sa
9
2026-07-08 • via Nuitee
R
Ruchira • solo_traveller • in
10
Pros:

Location, room size and the breakfast spread were outstanding

2026-07-06 • via Nuitee
M
Mark10 • family_with_children • gb
9
Fabulous hotel in a beautiful place.
Pros:

Friendly welcome from the reception staff.
Great size room and an amazing view of The Matterhorn.

Cons:

That I only stayed for one night!

2026-07-05 • via Nuitee
C
Carlo • couple • ch
10
2026-07-05 • via Nuitee
K
Kamal • family_with_children • ca
10
Enjoyed our stay here but good breakfast.
Pros:

Enjoyed its location and the view of Majestic Matterhorn from the room. It’s conveniently located near stores, river- for walk and train station.

Cons:

No AC. Pool was beautiful but closed very early- unable to enjoy it. Kids were sad about it.

2026-07-05 • via Nuitee
A
Ayaho • couple • jp
8
景色と立地は最高‼︎食事はつけなくて良し‼︎
Pros:

マッターホルンが見える部屋を希望し、確約はできません。と言われましたが無事お部屋からマッターホルンを見ることができました。
すぐ近くにスーパーもありとても良かったです。

Cons:

強いて言うならば、朝食です。
期待し過ぎていたのかもしれませんが、
種類が少なく必要最低限。といった感じでした。

2026-07-05 • via Nuitee
L
Laila • family_with_children • us
8
2026-07-05 • via Nuitee
S
santiago • solo_traveller • cl
9
2026-06-29 • via Nuitee
J
Juemin • couple • ch
10
2026-06-25 • via Nuitee
A
Anupam • extended_group • in
10
What a fantastic stay in Zurich! Right opposite the station, making every journey effortless. Friendly staff, delicious
Pros:

Amazing location, convenient location .. bang opposite station, very convenient.. friendly staff, nice breakfast spread. Large and very spacious flat.. loved this property

Cons:

Nothing I can think off

2026-06-25 • via Nuitee
C
Christophe • solo_traveller • ch
4
Zermatt station magnifique mais mauvais choix d hôtel
Pros:

L’emplacement et c est tout

Cons:

Petite chambre vieillotte, ventilation de la salle bain défaillante système de douche pas étanche. Lit pas confortable

2026-06-21 • via Nuitee
J
Judith • solo_traveller • ch
10
Pros:

Alles gut

Cons:

Alles in Ordnung

2026-06-20 • via Nuitee
D
Denis • couple • co
10
Pros:

Muy limpio y buena vista

Cons:

Todo estuvo perfecto

2026-06-19 • via Nuitee
A
Ai • couple • jp
9
マッターホルンビューの部屋を選べば、満足度は高い。
Pros:

部屋のバルコニーからマッターホルンが見えた。
マッターホルンの朝焼けを見るには、最高のロケーションだった。
駅からも徒歩2、3分。とてもアクセスの良いホテル。

Cons:

なし

2026-06-17 • via Nuitee
L
Lumin • solo_traveller • us
9
Good value.
Pros:

Friendly staff, clean, spacious room with good view. good value.

2026-06-06 • via Nuitee
L
lateefa • couple • ae
9
Beautiful stay amazing staff
Pros:

Staff are very friendly, hotel is very clean, food is so good

Cons:

It’s should have little space for dogs

2026-06-02 • via Nuitee