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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Shared lounge/TV area
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Smoke alarms
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CCTV outside property
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Access to health care professionals
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Playground on site
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Secured parking
Review Highlights
Categories
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Property Description
Prime Location and Stunning Views
Strategically situated next to Riverside Shopping Complex, enjoy breathtaking views of Kuching Waterfront from Riverside Majestic Hotel.
Luxurious Amenities
Discover an outdoor pool, free WiFi, and complimentary parking during your stay. Indulge in comfort with a minibar, personal safe, and en suite bathroom in each room.
Diverse Dining Options
Savour international and local dishes at Café Majestic, Chinese cuisine at River Palace, or Thai delicacies at Coca Thai Restaurant. Unwind with drinks and live entertainment at The Club Lobby Lounge.
To experience luxury and convenience in the heart of Kuching, book your stay at Riverside Majestic Hotel today!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for MYR 68.90 per person per night when using an existing bed.
Children up to and including 5 years old stay for free when using an available extra bed.
People 6 years old and over stay for MYR 68.90 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The room with its amenity and how professional the staff were.
None.
Near to waterfront
TV not much choice of channels
Everything from the check in to check out was great. We asked for extra towel & the towel was delivered warm. It feels cozy. The location is superb that we even walk along waterfront at night.
We checked in during peak time. It was Gawai holiday weekend, which also a mean school mid year holiday. The pool was so crowded which is understandable but they were kids who keep diving and making stunts at the pool. They were at the pool without adult supervisions and just keep diving & don't seems to care about others. Some of them even get the big pebbles from flower pots and threw inside the pool. It's dangerous. Maybe can improve this part for the convenience of others
Comfortable bed, room design is very functional, room is very spacious.
The air-conditioning system is not easy to adjust. The room is a little cold even after I raise the temperature to 27 degrees C.
Lambat check in. 6.10pm baru dapat masuk bilik
I did request for a simple deco for my room as it was my 10th wedding anniversary. As we arrived in the room, they also gave us complimentary a slice of cheesecake with a wordings on the plate. The swan folding towel too were there on the bed. I really appreciate the efforts. Well done & keep it up.
None
Near shop and waterfront
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I stayed for 3 days and 2 nights. Unfortunately, there was a leak above the wardrobe in my room due to a blocked air-conditioning unit. I appreciate the hotel staff for their quick response in repairing the issue and cleaning the clothes that were affected by the water.
However, when I initially requested a room change, I was informed that I would be moved to another room on the same floor. Later in the afternoon, I was told that the room change would not proceed and that another room on a higher floor would be arranged instead. Despite this, the wardrobe area was left with standing water and was not properly cleaned.
Although I understand that the hotel was busy with a large number of guests checking in, I believe the management should pay closer attention to guest complaints and ensure that issues are fully resolved.
In addition, the breakfast experience was disappointing. There was a long queue even at 8:30 a.m., and many food items were not being refilled promptly, leaving limited choices for guests.
-parking mudah.staff hadapan pintu sentiasa senyum🫰
-blackout dlm jam 3am.tiada aircond dan bekalan elektrik utk mengecas hp.report jam 620am.Jam 650am blm ada respon dari tech.elektrik pulih jam 720am.
-bakul sampah tidak di sediakan plastik.
-Tiada tisu atas meja.
-siaran tv makin berkurang..
-tiada diberi selipar.
-bilik belum tersedia masa nk check in jam 2pm..Bilik hanya tersedia jam 430pm
(Pengalaman sebelum ini, semua yang dinyatakan di atas ada disediakan)
The parking attendant was very attentive to my father's condition and mobility limitations due to his age. He kindly arranged a parking spot directly in front of the lobby, which made our arrival much more convenient and comfortable.
During our stay, we needed to validate our parking ticket at the front desk before heading out for dinner. After waiting for the staff to finish assisting another guest, I approached the counter and requested parking validation. While the request was eventually handled, the interaction felt rather cold, and the staff's demeanor came across as unwelcoming. A more friendly and attentive approach would have enhanced the guest experience.
On our third day of stay, our room was not serviced despite requesting housekeeping earlier in the day. We followed up again at around 4:00 PM when we saw staff nearby, but no service was provided by 6:00 PM. At around 8:00 PM, a housekeeper arrived and apologized, explaining he was managing the workload alone.
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