The Saint Hotel, New Orleans, French Quarter, Autograph Collection

Location was very good & rooms a good size

I love everything about this property

Stocked, clean, everything that you need.

It was clean, cozy, and walking distance to everything.

Staff was very friendly could hear outside road noise from the city view, but inside the hotel it was very quiet. Loved the room, layout, and the lighting in the hallway.

Location.

Tout sauf le petit déjeuner extrêmement cher

Location was good

Clean an shower was amazing

A friend and I stayed at The Saint New Orleans 4/8-4/13/26. The room was booked under her name (Jill O'Meara), however we split the cost of the room. It was my friend's birthday. We booked The Saint in New Orleans because we live in Key West and love The Saint Hotel here. We were unaware that The Saint New Orleans is no longer owned by the same person that owns The Saint Key West. Our room was nice but there were several problems with the service. Upon check in, we were initially told the cost of the stay would be twice as much as was quoted. A different front desk representative had to fix the error. They told us that the bar closed at 11:00 PM. After a long day of travel, we dropped our bags in the room and came down for a drink. The bartender said he had already called last call. It was 10:30 PM. Housekeeping was also an issue. The glasses in the room were never changed out so we washed them ourselves in the bathroom sink. One day the towels were taken but not replaced. We had to call for fresh towels to be brought up. Bath mats were brought up instead of towels. Nothing was cleaned, only the beds made. My most significant complaint is with the "room service". We ended up calling it "Door Dash Room Service". When I placed the order, I told them it was for my friend's birthday. I ordered a bottle of champagne and breakfast that totaled $138.31. A $6.00 delivery fee, $33.19 service charge and tax were added. The total cost was $191.68. The person that delivered the food never stepped into the room. He handed me a paper shopping bag from his cart. The food was packaged in plastic to go containers. The champagne was in an ice bucket. He handed that to me from the hallway also. No plates, real silverware, cloth napkins, or champagne flutes were provided. We had to call the desk for plates, place settings and glasses. He did not leave us the cart, so we had to eat at the desk with only 1 chair. The food was excellent. However, the service and presentation were terrible. The following day, I notified the manager. She said that it was the Marriott's standard room service. She said she would take off the service charge. She ended up taking off $6.00. There were other minor issues with service. I would not stay at The Saint in New Orleans again, nor will I recommend it to anyone else. I will also be sharing this review on other platforms.