The Saint Hotel, New Orleans, French Quarter, Autograph Collection

Hotels
•
Autograph Collection
8.3 (614 reviews)
931 Canal Street , New Orleans , us
+1 504-522-5400

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Lounging area
Cons:
Rude staff
Poor cleanliness

Categories

Cleanliness
7.86
Several reviews mention issues with cleanliness, including dirty filters and moldy grout.
Service
6.83
Multiple reviews described the staff as rude and unhelpful, indicating significant service issues.
Location
10
Consistently praised for its great location near main attractions.
Room Quality
8.87
Some positive feedback on comfort, but notable issues reported with broken items.
Amenities
8.32
Amenities mentioned were lacking, particularly concerning the bar service and breakfast.
Value for Money
8.85
Value criticized due to the overall experience not meeting expectations.
Food and Beverage
6.81
Negative remarks regarding food and beverage quality and service.
Overall Experience
8.86
Overall experience affected by service and cleanliness issues despite location advantages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:11

Property Description

Luxury Accommodation in the Heart of New Orleans

Convenient Amenities: Each room at The Saint Hotel features a flat-screen TV, minibar, and coffee-making facilities. Guests can also utilize the fitness center, business center, and enjoy WiFi throughout the property.

Dining and Entertainment: Indulge in local Louisiana cuisine at Tempt restaurant or sip cocktails at Burgundy Bar while enjoying live jazz music. Shared lounge areas and billiards offer additional entertainment options.

Prime Location: Situated in the Central Business District, this hotel is a short walk from Bourbon Street and the French Quarter. Explore nearby attractions like the Voodoo Museum and Jazz Museum, all within minutes of the property.

Book now for an unforgettable stay at The Saint Hotel, Autograph Collection in vibrant New Orleans!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 49 per day.

Location

Guest Reviews

8.3
Based on 614 reviews
Cleanliness: 7.86
Service: 6.83
Location: 10
Room Quality: 8.87
Amenities: 8.32
Value for Money: 8.85
Food and Beverage: 6.81
Overall Experience: 8.86
B
Bhaskar • solo_traveller • es
8
2026-07-21 • via Nuitee
J
Joshua • couple • us
10
2026-07-20 • via Nuitee
C
cindywZ7464ME • Couples • New York City, New York
6
Some guests walked into our room with the same room key card
Pros:

Well located boutique hotel on Canal Street, but our stay needs some context beyond the beautiful photos on the first glance.

My Bonvoy Gold Elite status wasn't recognized at check-in and we were told no rooms were available for an upgrade. About 30 minutes after settling into our room on the 3rd floor, another couple used their key to walk right into our room. Turns out it had been double-assigned and my actual reservation was for a room on the 8th floor. The other guest happened to share my last name, so this looks like a name-matching mix-up rather than a random error, which is a little concerning from a security standpoint (especially after the front desk checked my ID).

The room itself felt like lipstick on a pig - modern and sleek on the surface, but the details fell apart on closer look. The caulking around the shower was poorly done, and the glass shower door kept slamming into the glass shield. There was a hair on the comforter. The AC, when running, was loud and blasted freezing cold air, and the toilet tank had a constant water-refilling sound during the entire stay.

We are thankful that Jasmine at the front desk was fantastic and did her best to improve our experience. She was genuinely apologetic, took full ownership even though the mix-up wasn't her fault, and tried hard to fix it on the spot with a room switch and drink vouchers.

I wouldn’t recommend staying here.

2026-07-15 • via Tripadvisor
M
Martin • solo_traveller • us
10
2026-07-14 • via Nuitee
C
Clavon • solo_traveller • us
7
2026-07-10 • via Nuitee
A
Ashley • extended_group • us
9
2026-07-06 • via Nuitee
T
Terraneeka • couple • us
7
Cons:

The room was really small.

2026-07-05 • via Nuitee
M
Martin • extended_group • nl
8
2026-07-05 • via Nuitee
C
Cairl • couple • us
10
Perfect stay
Pros:

Great location.

Cons:

No complaints here.

2026-06-30 • via Nuitee
D
Don • solo_traveller • us
10
French Quarter vibes!
Pros:

The staff and the rooms!

Cons:

Can't think of anything!

2026-06-30 • via Nuitee
B
Brittany • family_with_children • us
5
Cons:

The incidental fee is EXTREMELY HIGH and cut into my available funds to have a good time with.

2026-06-29 • via Nuitee
E
Elonda • couple • us
10
2026-06-25 • via Nuitee
S
Sondra • couple • us
10
2026-06-25 • via Nuitee
A
Adrienne • couple • us
10
Nice stay!
Pros:

The hotel was very nice and the location was good. Most places were in walking distance.

Cons:

N/A

2026-06-22 • via Nuitee
M
Michie • solo_traveller • us
10
Overall, the stay was comfortable, clean, and safe!
Pros:

The location was very convenient to the heart of New Orleans! The staff were very friendly and the valet workers were nice and reliable. I left a pair of shoes in the car and the valet worker went and got them out of the car for me. The hotel provided us with complimentary shortbread biscuits and water upon arrival! It was a great experience and super clean! They have a restaurant and bar down stairs as well.

Cons:

At first we did not know we had to pay for parking. It was not blankly stated you had to search to see. We only stayed one night and parking was $56.

2026-06-20 • via Nuitee
L
Lajerrick • couple • us
10
2026-06-20 • via Nuitee
E
Elegria • couple • us
10
Will definitely book that room again definitely worth it
Pros:

Very cute spacious convenient

Cons:

They didn’t have that many for valet so it took a little bit longer than normal, but not too bad

2026-06-19 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

It is a nice place! Love the decorations

Cons:

The door handle had to be turned hard to pull the lock back in so i forgot and the door did not close and stayed partially open when i first got here.

2026-06-19 • via Nuitee
D
Donnie • solo_traveller • us
10
2026-06-15 • via Nuitee
E
Elonda • couple • us
10
Pros:

The rooms

Cons:

N/a

2026-06-13 • via Nuitee