Holiday Inn Express & Suites Kansas City Airport by IHG

Hotels
•
Holiday Inn Express
7.5 (268 reviews)
9550 Polo Drive , Kansas City , US
+1 816-923-4100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Close to the airport / good location
Airport shuttle / transfer service
Pool with refreshing water and 5 ft deep end
Some staff helpful with early check-in and late check-out
Rooms described as clean and spacious by several guests
Blackout shades and generally quiet rooms
Comfortable beds reported by some guests
Cons:
Poor customer service in multiple reports (receptionist indifferent, manager conflicts)
Billing issues: attempted double charges and parking charge disputes
Delayed or missing deposit refund (reported $100 not returned)
Inconsistent bed comfort (several guests found beds uncomfortable)
Housekeeping issue: maid left a dirty rag on a guest's coat
Continental breakfast described as unhealthy / unremarkable
Limited TV channels in some rooms
Instances of late room delivery / check-in delays

Categories

Cleanliness
8.2
Generally reported as clean and rooms described as 'limpia y amplia' with comfortable beds in some reviews; one guest reported a maid leaving a dirty rag on their coat, indicating isolated housekeeping issues.
Service
6
Mixed but leaning negative: multiple serious service issues (room given away, indifferent receptionist, billing/double-charge incidents and poor manager response) offset by reports of helpful staff, shuttle service and assistance with early check-in/late check-out.
Location
9.5
Consistently praised: close to the airport, good transfer service and convenient location mentioned in several reviews.
Room Quality
7
Mixed signals: some guests praised comfortable beds, blackout shades and quiet rooms; others reported beds were not as comfortable as expected and limited TV channels.
Amenities
9
Positive mentions of a refreshing pool, airport shuttle/transfer service and helpful concierge assistance; minor negatives such as limited TV channels noted.
Value for Money
5.5
Weakened by billing problems (attempted double charges, parking charge disputes) and at least one unresolved deposit refund complaint, which reduce perceived value.
Food and Beverage
7
Mostly average: breakfast described as 'normal' by some and the continental breakfast noted as not very heart-healthy; no strong positives or standout F&B offerings reported.
Overall Experience
7.8
Overall mixed: positives (location, pool, some helpful staff, clean rooms) are offset by serious service and billing failures for several guests, yielding a modestly above-average overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Airport Transfer Service: Enjoy a stress-free start to your trip with our complimentary transfer service to Kansas City International Airport.

Relaxing Indoor Pool and Free Wi-Fi: Unwind in our indoor pool or stay connected with free Wi-Fi available in all guest rooms.

Convenient Amenities and Services: Take advantage of our business center, on-site launderette, and 24-hour reception for a comfortable stay.

Book your stay at Holiday Inn Express & Suites Kansas City Airport now for a seamless travel experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 268 reviews
Cleanliness: 8.2
Service: 6
Location: 9.5
Room Quality: 7
Amenities: 9
Value for Money: 5.5
Food and Beverage: 7
Overall Experience: 7.8
K
Kevin • solo_traveller • us
10
2026-10-27 • via Nuitee
B
Bryan • couple • us
1
Poor customer service receptionist didn’t care
Pros:

We did not stay our room was given away. We had to find some where else to stay

2026-10-14 • via Nuitee
J
Janelle • solo_traveller • us
8
2026-09-16 • via Nuitee
C
Craig • couple • us
8
Loved the hotel staff can’t problem solve or they just don’t care.
Pros:

Nice close to airport

Cons:

The hotel maid left a dirty rag on my coat

2026-08-23 • via Nuitee
A
Antoine • family_with_children • be
9
Pratique pour les voyageurs
Pros:

Super accueil par le personnel, qui a pu nous aider à faire un check-in anticipé, et un check -out tardif, ainsi que le super service de navette vers l'aeroport, mais qui nous a également aider à nous vers les restaurants etc

2026-08-18 • via Nuitee
J
Jennifer Barr-Hill • solo_traveller • us
10
2026-08-16 • via Nuitee
B
Brandon Alexander • extended_group • co
10
2026-07-23 • via Nuitee
J
John • family_with_children • ec
5
Decepcionante
Pros:

Desayuno normal
Ubicación y transfer bueno

Cons:

El checkin pese haber hecho preregistro físico en la mañana, al llegar en la noche por poco nos hacen dormir en el lobby, al final a las 2am nos dieron una habitación fea.
Además ya es un mes y todavía no me devuelven los $100 de garantía

2026-07-20 • via Nuitee
R
Rebecca • solo_traveller • us
9
Pros:

The pool had a 5 foot deep end and the water was refreshing. The room had black out shades. The beds and pillows were comfortable. The room was mostly quiet even though we were on the highway side of the building.

Cons:

The Continental breakfast wasn't heart healthy.

2026-07-10 • via Nuitee
C
Carrier • couple • us
10
2026-07-10 • via Nuitee
E
Edwin • couple • gt
10
Pros:

Ubicación, comodidad

2026-07-04 • via Nuitee
L
Luciano • extended_group • ar
10
2026-06-29 • via Nuitee
N
Nicole • family_with_children • us
10
2026-06-29 • via Nuitee
J
JOSE • solo_traveller • mx
9
2026-06-27 • via Nuitee
S
Smith • solo_traveller • us
10
2026-06-26 • via Nuitee
C
CARLOS • family_with_children • ec
8
Placentera
Pros:

La habitación limpia y amplia

Cons:

El horario de check in

2026-06-25 • via Nuitee
M
Molina • couple • cl
5
Pros:

Personal amable

Cons:

Desayuno

2026-06-22 • via Nuitee
W
WASEF • family_with_children • us
8
2026-06-21 • via Nuitee
J
Juan Cruz • solo_traveller • es
10
2026-06-21 • via Nuitee
M
Miriam • family_with_children • us
9
Bien
Pros:

Que era comido el lugar

Cons:

Que la habitación me la entregaron después de la hora establecida

2026-06-18 • via Nuitee