Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Cons:
Cleanliness issues
Restaurant service problems

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness issues such as dirty areas in the room.
Service
9.61
The staff were described as very helpful and friendly.
Location
9.65
Positive remarks regarding the beautiful location and proximity to attractions.
Room Quality
8.6
Rooms were comfortable, but some reviews indicated issues like noise and lack of air conditioning.
Amenities
9.63
Great pool and gym facilities mentioned positively.
Value for Money
8.59
Some concerns about food prices not matching quality; however, facilities and views justify the cost.
Food and Beverage
8.14
Reviews highlighted issues with restaurant service and menu items being unavailable.
Overall Experience
9.61
Overall positive sentiment with beautiful views and good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:47

Property Description

Luxurious Rooms and Outdoor Pool

Experience elegance and relaxation at Puerta del Sur, located just 8 blocks from downtown Valdivia. The hotel boasts stylish rooms with modern amenities, including flat-screen TVs and marbled bathrooms. Enjoy a tranquil stay in rooms featuring pale pink carpeted floors and cozy upholstered chairs. Need a baby cot? No worries, they are complimentary.

Delicious Buffet Breakfast and Scenic Views

Start your day with a delectable buffet breakfast at the restaurant, offering fresh juices and regional jams. Take in the natural light and outside views while you indulge in a hearty meal.

Convenient Location and Shuttle Services

Explore the nearby Pacific coast, located only 13 km away. Let our tour desk assist you with arranging shuttles to the airport, just 28 km from the hotel. And the best part? Private parking is complimentary for all guests.

Book now and experience a perfect blend of luxury and convenience at Puerta del Sur.

Important information:

* Breakfast price for extra children or guests is charged separately.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

Please be informed that Hotel Puerta del Sur will be carrying out a series of improvement works at the facility, between July 15 and October 15, 2024. This may cause noise disturbances between 9:00 a.m. and 18:00 p.m. hrs, Monday to Friday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Mar 31, 2026 until Mon, Nov 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Location

Guest Reviews

9
Based on 1515 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 9.61
C
Christie • solo_traveller • nl
4
Gehorig
Pros:

Ligt op prachtige plek.

Cons:

Heel gehorige kamers, personeel dat niet meedenkt.

2026-09-18 • via Nuitee
J
Juan Pablo Lobos • couple • cl
10
Hermoso entorno, comodidad a la medida
2026-09-16 • via Nuitee
P
Paula • couple • cl
10
Un lugar tranquilo
Pros:

El entorno muy lindo ,la habitación y el baño amplios .Desayuno rico .Un hotel tranquilo y con poco ruido .La cama cómoda

Cons:

El aseo un poco deficiente ,en el baño encontré pelos los 2 días de aseo .

2026-09-10 • via Nuitee
M
Manuel • solo_traveller • cl
10
Pros:

Un verdadero refugio rodeado de un entorno maravilloso, con instalaciones cómodas y bien cuidadas, y un servicio que destaca por su excelencia y dedicación. Cada visita se convierte en una experiencia inolvidable, y por eso, como siempre, estamos seguros de que volveremos. ¡Felicitaciones a todo el equipo por mantener tan alto nivel de calidad y hospitalidad!

2026-09-09 • via Nuitee
P
Pedro • solo_traveller • cl
9
2026-09-07 • via Nuitee
F
Felipe • couple • cl
8
Buen hotel, mejor alternativa en Valdivia
2026-09-06 • via Nuitee
G
Gabriel • couple • cl
10
2026-09-06 • via Nuitee
S
Samuel • couple • cl
10
Buen regreso al sur
Pros:

Su restaurante!!! Maravilloso

2026-09-05 • via Nuitee
A
Antonio • couple • cl
9
2026-09-04 • via Nuitee
M
MARIA EUGENIA • solo_traveller • cl
10
2026-09-02 • via Nuitee
L
Luis Eduardo • couple • cl
10
Lindo lugar y mejorar internet
Pros:

Todo

Cons:

Internet mala cobertura en la habitación

2026-09-01 • via Nuitee
C
Carlos Alberto • couple • cl
9
2026-08-26 • via Nuitee
G
Gloria Maria • couple • cl
10
Excelente escapada
Pros:

El entorno, las instalaciones, las comidas, la habitación en resumen un 10 el hotel

Cons:

Nafs

2026-08-25 • via Nuitee
M
María • couple • cl
10
Relax total
Pros:

Desayuno muy variado, todo fresco y muy rico. Ubicacion caminable al centro.

Cons:

Las habitaciones un poco calurosas, pero se podia regular abriendo las ventanas. El sauna no estaba funcionando. Las tinajas al estar afuera y un poquito lejos se hace mas dificil aprovecharlas en estas fechas por el frio.

2026-08-24 • via Nuitee
K
Karina • couple • cl
9
2026-08-24 • via Nuitee
K
Karina • couple • cl
9
Pros:

Muy tranquilo y acogedor

Cons:

Internet no funcionó

2026-08-24 • via Nuitee
C
Carlos Alberto • couple • cl
9
Relax en la naturaleza
Pros:

El paisaje que rodea el establecimiento

Cons:

Nada

2026-08-23 • via Nuitee
J
Jill • couple • us
10
Perfect in Valdivia
Pros:

Spectacular setting

Cons:

Could have used a couple of comfortable chairs in the room

2026-08-21 • via Nuitee
J
Joaquin • couple • cl
8
2026-08-19 • via Nuitee
A
Amy • couple • us
10
Pros:

onsite restaurant and breakfast, beautiful views, good location in Isla Teja - walking distance to bars and restaurants, outdoor hot tubs included, comfortable rooms and beds.

2026-08-17 • via Nuitee