Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Cons:
Cleanliness issues
Restaurant service problems

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness issues such as dirty areas in the room.
Service
9.61
The staff were described as very helpful and friendly.
Location
9.65
Positive remarks regarding the beautiful location and proximity to attractions.
Room Quality
8.6
Rooms were comfortable, but some reviews indicated issues like noise and lack of air conditioning.
Amenities
9.63
Great pool and gym facilities mentioned positively.
Value for Money
8.59
Some concerns about food prices not matching quality; however, facilities and views justify the cost.
Food and Beverage
8.14
Reviews highlighted issues with restaurant service and menu items being unavailable.
Overall Experience
9.61
Overall positive sentiment with beautiful views and good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:47

Property Description

Luxurious Rooms and Outdoor Pool

Experience elegance and relaxation at Puerta del Sur, located just 8 blocks from downtown Valdivia. The hotel boasts stylish rooms with modern amenities, including flat-screen TVs and marbled bathrooms. Enjoy a tranquil stay in rooms featuring pale pink carpeted floors and cozy upholstered chairs. Need a baby cot? No worries, they are complimentary.

Delicious Buffet Breakfast and Scenic Views

Start your day with a delectable buffet breakfast at the restaurant, offering fresh juices and regional jams. Take in the natural light and outside views while you indulge in a hearty meal.

Convenient Location and Shuttle Services

Explore the nearby Pacific coast, located only 13 km away. Let our tour desk assist you with arranging shuttles to the airport, just 28 km from the hotel. And the best part? Private parking is complimentary for all guests.

Book now and experience a perfect blend of luxury and convenience at Puerta del Sur.

Important information:

* Breakfast price for extra children or guests is charged separately.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

Please be informed that Hotel Puerta del Sur will be carrying out a series of improvement works at the facility, between July 15 and October 15, 2024. This may cause noise disturbances between 9:00 a.m. and 18:00 p.m. hrs, Monday to Friday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Mar 31, 2026 until Mon, Nov 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Location

Guest Reviews

9
Based on 1515 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 9.61
I
ignacio • solo_traveller • cl
9
2026-10-28 • via Nuitee
R
Rosa Jacqueline • couple • au
10
Great place to stay
Pros:

Excellent location, amazing staff and very comfortable facilities

Cons:

Maybe a onsite laundromat to make it easier for the guests

2026-10-27 • via Nuitee
L
Loni • family_with_children • cl
9
Tranquilidad en medio de la naturaleza
Pros:

El lugar tiene una vista increíble, inmerso en naturaleza y humedales. El personal muy amable, y el desayuno muy completo.

Cons:

El uso de hot tubs se paga aparte para reservas por booking..

2026-10-26 • via Nuitee
D
DAN • family_with_children • cl
9
Pros:

Hotel tranquilo. Esta ubicado a las afueras del centro y esto hace que uno se sienta alejado del bullicio. Además tiene una vista hermosa y senderos amenos.
El restaurante tiene tragos de autor y comida bastante buena.

Cons:

Desayuno bueno. Pero no hay variedad en los dias. Estuve 5 días y en todos la comida fue exactamente la misma.
Las habitaciones no son isonorizadas, en la mañana la música del restaurante se escuchaba a pesar de estar en el piso 4 (es incómodo a las 7.30am).

2026-10-26 • via Nuitee
R
Roberto • family_with_children • cl
10
2026-10-24 • via Nuitee
S
stephen • couple • gb
1
Appalling!
Pros:

Breakfast ok nice staff
Room 512 last at end of corridor then up very steep stairs to an attic room with no view or facilities. Freezing cold with no heat.
We were told the day before.. after you took
our money that there were extensive building works under way. We were told no other rooms were available…

Cons:

Everything!!!!

2026-10-23 • via Nuitee
V
Victor Gabriel • couple • cl
9
Muy Recomendable
Pros:

En general Todo.

Cons:

N/A

2026-10-16 • via Nuitee
J
Javier • couple • cl
9
Lindo lugar para un descanso
Pros:

Las instalaciones son muy bonitas. El hotel tiene varios servicios disponibles, como sala de juegos y botas para la lluvia.

Cons:

La máquina de café falló e inundó el mueble.

2026-10-14 • via Nuitee
L
Loreto • extended_group • cl
9
2026-10-14 • via Nuitee
N
Nathan and Leticia • family_with_children • us
10
Pros:

It was a lovely place. All the staff that served us while we stayed at the hotel were great and kind. Breakfast was wonderful and very filling.

Cons:

We liked everything !

2026-10-13 • via Nuitee
J
Jorge • solo_traveller • cl
9
2026-10-13 • via Nuitee
C
Christie • solo_traveller • nl
4
Gehorig
Pros:

Ligt op prachtige plek.

Cons:

Heel gehorige kamers, personeel dat niet meedenkt.

2026-09-18 • via Nuitee
J
Juan Pablo Lobos • couple • cl
10
Hermoso entorno, comodidad a la medida
2026-09-16 • via Nuitee
P
Paula • couple • cl
10
Un lugar tranquilo
Pros:

El entorno muy lindo ,la habitación y el baño amplios .Desayuno rico .Un hotel tranquilo y con poco ruido .La cama cómoda

Cons:

El aseo un poco deficiente ,en el baño encontré pelos los 2 días de aseo .

2026-09-10 • via Nuitee
M
Manuel • solo_traveller • cl
10
Pros:

Un verdadero refugio rodeado de un entorno maravilloso, con instalaciones cómodas y bien cuidadas, y un servicio que destaca por su excelencia y dedicación. Cada visita se convierte en una experiencia inolvidable, y por eso, como siempre, estamos seguros de que volveremos. ¡Felicitaciones a todo el equipo por mantener tan alto nivel de calidad y hospitalidad!

2026-09-09 • via Nuitee
P
Pedro • solo_traveller • cl
9
2026-09-07 • via Nuitee
G
Gabriel • couple • cl
10
2026-09-06 • via Nuitee
F
Felipe • couple • cl
8
Buen hotel, mejor alternativa en Valdivia
2026-09-06 • via Nuitee
S
Samuel • couple • cl
10
Buen regreso al sur
Pros:

Su restaurante!!! Maravilloso

2026-09-05 • via Nuitee
A
Antonio • couple • cl
9
2026-09-04 • via Nuitee