favehotel MEX Tunjungan Surabaya

Hotels
•
Favehotel
7.4 (271 reviews)
Jl. Pregolan, 1-5 , Surabaya , ID
+62 31 5355508

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central city-centre location near major mall/Tunjungan Plaza
Friendly and helpful front desk/staff reported frequently
Clean rooms and toilets noted by multiple guests
Quiet area and within walking distance to shops and amenities
Good value for money mentioned by several reviewers
Cons:
Only one working lift (multiple reports of lifts out of service)
Small rooms, thin walls and some maintenance issues (doors jamming, leaking showers)
Inconsistent restaurant staff/service and limited breakfast options
Amenities problems (limited hairdryers, non-working water dispensers, rusty kettle)
Occasional issues with insects (mosquitoes) and overall room comfort (bedding complaints)

Categories

Cleanliness
7
Mostly reported as clean (rooms and toilets mentioned clean), but isolated issues noted: mosquitoes in a room, rusty kettle bottom and occasional leakage from shower floor — lowers score slightly.
Service
8.2
Front desk and many staff repeatedly described as friendly and helpful; some negative notes about restaurant staff being cold and limited visibility of reception staff, but overall service sentiment is positive.
Location
9
Consistently praised: central, city-centre location near the largest mall, walking distance to Tunjungan Plaza and amenities—clear strong point.
Room Quality
6.5
Multiple complaints about small rooms, thin walls (noise), doors jamming, bedding issues and mismatched beds; some praise for cleanliness but room comfort and maintenance are recurring negatives.
Amenities
6
Frequent operational issues: most reviews mention only 1 of 3 lifts working, limited hairdryers, non-working water cooler/dispenser, and occasional equipment cleanliness (kettle rust) — amenities score suffers.
Value for Money
7.9
Several reviewers say 'nice bang for the buck' or good value given the location; some expectation gaps (small rooms, amenities) but overall seen as fair value.
Food and Beverage
7.2
Mixed feedback: breakfast described as limited or 'so-so' by some, while others praise the basement and top-floor restaurants; restaurant staff service also reported uneven.
Overall Experience
7.4
Mixed but leaning positive due to excellent location and generally friendly staff; room size, maintenance and amenities issues temper the overall stay to around the stated target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Central Location in Surabaya's CBD
Located in the heart of Surabaya's Central Business District, Favehotel MEX Surabaya offers convenience and accessibility for both business and leisure travelers.

Modern Amenities and Services
Guests can enjoy a comfortable stay in the modern air-conditioned rooms equipped with a gym corner, free Wi-Fi, and flat-screen TVs. The hotel also offers a range of services including relaxing massages, concierge assistance, and laundry services.

Convenient Facilities and Nearby Attractions
With free parking available and being within walking distance to Tunjungan Plaza, one of the largest malls in the region, guests can easily explore the city and enjoy their stay at Favehotel MEX Surabaya.

Ready to experience comfort and convenience in Surabaya? Book your stay at Favehotel MEX Surabaya now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

7.4
Based on 271 reviews
Cleanliness: 7
Service: 8.2
Location: 9
Room Quality: 6.5
Amenities: 6
Value for Money: 7.9
Food and Beverage: 7.2
Overall Experience: 7.4
C
Cameran • solo_traveller • gb
10
2026-05-30 • via Nuitee
L
lxgnet • family_with_children • cn
9
Pros:

这家酒店位置好，在市中心，离火车站也不远，前台员工也挺热情。

Cons:

餐厅工作人员似乎挺冷漠，比前台工作人员差远了。房间里有蚊子，影响到睡一觉。

2026-03-31 • via Nuitee
A
Alexandre • family_with_children • fr
9
Pros:

On est arrivé dans la nuit et on a pu faire le check in sans problème

2026-03-28 • via Nuitee
S
Saodah • extended_group • sg
8
NA
Pros:

GOOD LOCATION, CITY CENTRE

Cons:

NA

2026-01-21 • via Nuitee
M
Mohamad Noorman • couple • my
8
Pros:

The staff were super friendly

Cons:

The room is quite small

2026-01-18 • via Nuitee
T
Tan • family_with_children • my
7
2025-12-17 • via Nuitee
L
Leonard • family_with_children • id
8
2025-12-03 • via Nuitee
N
Nii Made Amelia • couple • id
8
2025-11-29 • via Nuitee
R
Roaz • family_with_children • my
8
Pros:

Location near shopping mall. Grocery shop Alfamart in front of the hotel

Cons:

Breakfast is so so

2025-11-11 • via Nuitee
J
John Ray • friends
8
Pros:

the area is quiet and conveniently located, with a restaurant and convenience store right in front. the city center is within walking distance, and thr hotel itself is clean

2025-10-02 • via Nuitee
S
Sergiusz • solo_traveller • pl
10
2025-10-01 • via Nuitee
H
Hamony • extended_group • th
10
Pros:

นอนหลับสบายดีค่ะ

Cons:

ไม่มีค่ะ

2025-09-30 • via Nuitee
L
Linus • couple • de
6
Pros:

Etwas schäbig

Cons:

Mega nettes Personal

2025-09-21 • via Nuitee
C
CHANDRA SEKHAR • solo_traveller • id
8
2025-09-18 • via Nuitee
P
Pakpahan • extended_group • id
3
deliver what you promised
Pros:

average quality

Cons:

Lift from 4 unit, 3 are not working

2025-09-14 • via Nuitee
C
Christine • extended_group • my
6
Pros:

Central location very near to mall.

Cons:

1. Room door kept jamming tho changed key-cards and technician came .
2. Limited hairdryers.
3. Kettle not clean. Bottom seemed rusted.
3.Only 1 lift out of 3 working.

2025-09-08 • via Nuitee
A
arnie • family_with_children • id
7
hotel dekat Tunjungan Plaza Surabaya
Pros:

kamar bersih, rapi, petugas juga sigap, ramah, sopan, lokasi dekat dengan Tunjungan Plaza, di tengah kota,jadi ke mana-mana dekat. ke Tunjungan Plaza bisa dengan jalan kaki. di depan hotel ada Boncafe, cafe steak & rumah makan dinsum . Dekat alfamart juga.

Cons:

lorong hotel lampunya kurang terang, yang di lantai 6. masukan untuk pihak hotel, akan jauh lebih baik jika diberikan penerangan lampou yang lebih, supaya tidak singup jalan menuju kamar. terimakasih

2025-09-01 • via Nuitee
M
Mohd • solo_traveller • my
10
2025-08-27 • via Nuitee
R
Ridza • solo_traveller • my
9
I will be back
Pros:

Room and conditions clean
Toilet clean and working fine

Very convenient location. Close to all amenities

Cons:

Lifts were done. Only one working

2025-08-23 • via Nuitee
M
Miatun • extended_group • id
6
2025-08-13 • via Nuitee