Windsor Hotel & Convention Center Istanbul

Hotels
8.4 (4934 reviews)
Yenidogan Mahallesi Erciyes Sokak No:7 Bayrampasa , Istanbul , TR

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Good/convenient location (near tram, easy parking)
Excellent spa and pools (indoor & outdoor) and strong massage reviews
Clean rooms (several mentions)
24-hour room service / comprehensive facilities
Cons:
Rooms often reported as small; suites sometimes not suitable for 3 adults
Value concerns / some guests find price high (breakfast price mentioned)
Breakfast/bland coffee and older coffee machines
Some wear and stains reported in certain suites (furniture/ carpet)

Categories

Cleanliness
8.8
Generally praised as clean in multiple reviews ('Sauber', 'نظيف'), though isolated notes mention carpet stains and some wear in suites which slightly reduce the score.
Service
9.2
Service widely highlighted as a strength: multiple mentions of friendly, helpful staff and specific praise for reception staff (Samah), with guests recommending the hotel because of the team.
Location
8.7
Location frequently described as very good or convenient (near tramway, easy parking) though one or two comments note minor issues with placement; overall location is a clear positive.
Room Quality
7.3
Multiple complaints about small room size and a suite that did not accommodate three adults; some wear and scratches on furniture reported, reducing the rating for room quality.
Amenities
9.1
Spa, indoor/outdoor pools and massages are repeatedly praised (some guests call the massage the best they had), making amenities a strong point for the property.
Value for Money
7.6
Mixed comments on price: several guests note the costiness (including breakfast price concerns and one explicit mention of price issues), so value is rated below the overall average.
Food and Beverage
7.7
Food/breakfast is described as complete but somewhat bland by several guests; coffee machines seen as old leading to weaker coffee, producing a modestly below-average score.
Overall Experience
8.8
Overall sentiment is positive with many guests recommending the hotel, praising staff, pools and location; despite issues with room size and some food/price points, the general experience is strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:15

Property Description

Luxurious Accommodation
Windsor Hotel & Convention Center Istanbul, located just 2.4 km from Halic Congress Center, offers a luxurious stay with air-conditioned rooms, modern amenities, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or soak in the city views from the terrace. The buffet breakfast is sure to energize you for a day of exploring Istanbul.

Convenient Services
Benefit from free WiFi, concierge assistance, and free private parking during your stay. With a prime location near Suleymaniye Mosque and Galata Tower, Windsor Hotel & Convention Center I is the perfect choice for your Istanbul getaway. Book now for a memorable experience.

Important information:

Please note that the property will send you a 3D secure payment link for non-refundable bookings to pay with the credit card at any time after completing the reservation.

For refundable bookings, the hotel will pre-authorise the card and block first night's amount as guarantee. Guests can pay upon arrival.

When booking more than 5 rooms, different policies may apply.

The Rooftop Restaurant will be closed on 27-28-29 May 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, May 15, 2026 until Tue, Sep 15, 2026
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

8.4
Based on 4934 reviews
Cleanliness: 8.8
Service: 9.2
Location: 8.7
Room Quality: 7.3
Amenities: 9.1
Value for Money: 7.6
Food and Beverage: 7.7
Overall Experience: 8.8
M
Mihai • solo_traveller • ro
10
Pros:

Totul a fost superb priveliștea de nota 1000 le mulțumim personalului pentru momentele frumoase

2026-09-12 • via Nuitee
S
Safin • couple • iq
10
2026-09-12 • via Nuitee
T
TRIESTE • family_with_children • iq
8
2026-09-11 • via Nuitee
E
Ender • couple • be
7
2026-09-11 • via Nuitee
R
Roman • couple • gb
10
2026-09-11 • via Nuitee
M
Mohamed • family_with_children • qa
10
Pros:

ممتاز والموظفون ممتاز والافطار كويس

Cons:

انتظار الاسانسير ومحتاج تنوع اكتر فى الافطار

2026-09-11 • via Nuitee
J
Jamarie • couple • gb
10
My stay was delightful loved the location the people the room the view , would definitely recommend to friends and relat
Pros:

It was extremely clean room service was amazing staff were brilliant they always had time and help where they could.

Cons:

Loved everything about it

2026-09-11 • via Nuitee
E
Eylem Eysan • couple • nl
8
👍🏼
Pros:

Schoon

2026-09-11 • via Nuitee
M
Marigona • couple • it
10
2026-09-11 • via Nuitee
محمد • family_with_children • sa
7
الفندق جيد، لكن موظفي الاستقبال يحتاجون إلى تحسين كبير في التعامل؛ ففندق 5 نجوم يجب أن تكون خدمة الاستقبال فيه بمستوى 5
Pros:

أكثر ما أعجبني في الفندق هو مستوى الراحة، فالسرير استثنائي ومريح جدًا، بالإضافة إلى الإطلالات الجميلة جدًا، خصوصًا من الأدوار العليا.

وأود أن أخص بالشكر موظفة خدمة الضيوف؛ كانت من أجمل جوانب تجربتي في الفندق. تعامل راقٍ جدًا، ابتسامة دائمة، وحرص حقيقي على مساعدة الضيف. أسلوبها يعطي انطباعًا يليق فعلًا بفندق 5 نجوم، ومن النوع الذي يشجعك على العودة للفندق مرة أخرى. أتمنى أن يكون هذا المستوى من الترحيب والاهتمام موجودًا لدى جميع موظفي الاستقبال.

Cons:

الفندق جيد بشكل عام، لكن للأسف مستوى تعامل بعض موظفي الاستقبال لا يليق بفندق 5 نجوم، ويحتاجون إلى دورات في خدمة العملاء. بعضهم كان بإمكانه المساعدة لكنه لم يتعاون بالشكل المطلوب. بالمقابل، الموظفة في خدمة الضيوف كانت رائعة جدًا، دائمًا مبتسمة ومتعاونة وتحاول المساعدة بكل ما تستطيع، وكذلك أحد موظفي الاستقبال الرجال كان تعامله أفضل وأكثر تعاونًا.

أكبر سلبية بالنسبة لي كانت التكييف، فهو سيئ جدًا خصوصًا في الاستقبال ومنطقة ألعاب الأطفال، وكانت الحرارة مرتفعة لدرجة يصعب معها الجلوس. كما أن منطقة ألعاب الأطفال تُغلق مبكرًا.

أيضًا حجزي كان بسرير كبير، وعند الوصول لم يكن متوفرًا ووُعدت بتغيير الغرفة في اليوم التالي، ثم قيل إن الفندق ممتلئ، وبعدها تغير الرد إلى أنه لا يمكن التغيير لأنني سجلت الدخول بالفعل! هذا التناقض غير مقبول، خصوصًا أن نوع السرير كان ضمن حجزي وتم الاتفاق على تغييره.

الفندق لديه إمكانيات جيدة، لكن يحتاج بوضوح إلى تحسين خدمة الاستقبال، الالتزام بالحجوزات، ومعالجة مشكلة التكييف.

2026-09-11 • via Nuitee
M
Mehmet • solo_traveller • nl
10
Super
Pros:

Super

2026-09-10 • via Nuitee
C
Cengiz • solo_traveller • de
8
2026-09-10 • via Nuitee
T
TRIESTE • family_with_children • iq
9
2026-09-09 • via Nuitee
T
talal • couple • sa
5
2026-09-09 • via Nuitee
E
Efsane74 • solo_traveller • fr
10
2026-09-09 • via Nuitee
F
Fadi • solo_traveller • lb
10
2026-09-09 • via Nuitee
V
vasilios • solo_traveller • de
10
2026-09-08 • via Nuitee
R
rabih • solo_traveller • lb
8
Pros:

Location

Cons:

Breakfast,parking0

2026-09-08 • via Nuitee
M
Mehmet • couple • nl
10
2026-09-08 • via Nuitee
H
Hashimi • extended_group • gb
9
2026-09-07 • via Nuitee