SpringHill Suites by Marriott Scranton Montage Mountain

Hotels
•
SpringHill Suites
8.6 (774 reviews)
19 Radcliffe Drive , Moosic , US
+1 570-207-1212

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.06
Several reviews mentioned cleanliness issues, especially with carpets and room maintenance.
Service
9.03
Staff was frequently noted as friendly and helpful.
Location
9.07
Safe and quiet area with convenient access to stores and restaurants.
Room Quality
8.02
Issues with room maintenance and comfort but some noted spaciousness.
Amenities
8.05
Pool and gym were closed, affecting overall satisfaction with amenities.
Value for Money
9.01
Generally considered good value despite some issues.
Food and Beverage
8.56
Breakfast was well-received but some items were missing occasionally.
Overall Experience
9.03
Overall sentiment positive, but specific issues impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:45

Property Description

Indulge in Comfort and Convenience

Suite Perks: Each room at SpringHill Suites by Marriott Scranton Wilkes-Barre is equipped with modern amenities like a flat-screen TV, microwave, and refrigerator for a comfortable stay.

Relaxation and Recreation: Guests can unwind in the indoor pool, hot tub, or fitness centre during their stay, ensuring a relaxing experience.

Nearby Attractions: Conveniently located just a short drive from Sno Mountain and the Houdini Museum, the hotel offers easy access to popular local attractions.

Book your stay at SpringHill Suites by Marriott Scranton Wilkes-Barre now for a perfect blend of relaxation and adventure.

Important information:

A valid photo ID and credit card are required at check-in. Special requests are subject to availability, can't be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVP

Location

Guest Reviews

8.6
Based on 774 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 8.05
Value for Money: 9.01
Food and Beverage: 8.56
Overall Experience: 9.03
P
Pamela • couple • us
10
2026-09-12 • via Nuitee
B
Beata • solo_traveller • pl
9
Pros:

Byliśmy tam przejazdem na jedną noc. Wszystko bylo w porządku. Po małych perypetiach z przekazaniem nam nieprzygotowanego pokoju - personel zachował się bardzo profesjonalnie i w miarę możliwości rozwiązał problem.

2026-09-12 • via Nuitee
P
Paul • solo_traveller • us
10
My trip to see the Scranton Wilkes Barre Railriders baseball team.
Pros:

Seamless check in. Very nice lobby great room friendly staff

2026-09-05 • via Nuitee
L
Li • couple • us
8
2026-09-02 • via Nuitee
M
Michele • solo_traveller • us
10
Pros:

To watch the fireworks after the baseball game from our room

Cons:

The soap was broken

2026-08-31 • via Nuitee
J
Jo-El • solo_traveller • us
1
Horrible stay, missed plans
Pros:

At check-in, the staff was friendly.

Cons:

So many things, so little time. On our first night, it rained. When we came back from dinner to find a waterfall coming in from the ceiling in the entrance, along with pieces of drywall. We had to let the staff 15 ft away at the desk know it was happening. On the way to the elevator, we noticed the pool/spa area ceiling was falling apart also. This in turn, meant no pool amenities for the shortened duration of out stay. The elevator smelled like burning electric while we stayed. The room locks didn't work properly and had to be slammed to close the doors. Thought it was just our room until we heard everyone doing it all night and morning long. The window in our room was leaking due to the rain also. Our shower got water all over the floor. To top off the second morning of our trip, we physically couldn't leave and missed our plans for the entire morning because the hotel allowed us to be blocked in where they instructed us to park in the back lot along the curb. We had cars behind us, to the side of us and in front of us. We went to the front desk to get assistance with the parking issue. The lady at the front desk said she would get the manager and we could wait in the cafe for the manager. Well we waited, had coffee. Eventually went back to the front desk and she said, did you still wanr to speak to the manager...ummm, yes!We were told by the manager that they can't control where guests park, and asked if we wanted them towed. Nothing ever got towed. I suggested to the manager that no one would need to be towed if license plate numbers were taken at check-in. He told me that it is Marriott corporate policy that they do not take guest's plate numbers. Every place I've stayed I have given a plate number (except this one, the one that it would have been helpful). So thanks Marriott, for making us miss a part of our short vacation being stuck there until people got up, showered and ate at their leisure until they decided to checkout.

2026-08-30 • via Nuitee
R
R • family_with_children • us
4
Only good for couples not recommended for a family
Pros:

Lacotion

Cons:

Not clean

2026-08-30 • via Nuitee
K
Kaiesha • solo_traveller • us
8
Pros:

The location, the staff

Cons:

My room had red stains on the carpet, hair in the bed and the door was stuck hard to open & close not safe if there was an emergency

2026-08-29 • via Nuitee
A
Ann Lynn • family_with_children • us
10
Staff was wonderful! Man at the front desk handled issues amazingly!
Pros:

Easy access to attractions .

Cons:

Jacuzzi jets did not work.

2026-08-27 • via Nuitee
A
Azad • family_with_children • us
1
Pros:

Nothing

Cons:

The breakfast you advertised horrible

2026-08-25 • via Nuitee
H
Hammad • family_with_children • us
8
2026-08-17 • via Nuitee
K
Katrina • family_with_children • us
6
Pros:

Rooms could be cleaned better, the bathroom doors were coming off the hinges, carpet was dirty and sheets felt like they weren’t completely dry

Cons:

Location to a lot of restaurants

2026-08-17 • via Nuitee
S
Sheryl • solo_traveller • us
10
Pros:

.

Cons:

.

2026-08-12 • via Nuitee
V
Vaishnavi • solo_traveller • ch
10
2026-08-09 • via Nuitee
C
Christine • couple • us
8
Great stay.
Pros:

Clean. Comfortable. Great staff.

Cons:

All good.

2026-08-08 • via Nuitee
F
Fabio • family_with_children • br
9
2026-08-04 • via Nuitee
S
Shaniqua • extended_group • us
10
Loved it’s near the water park and fast food
Pros:

Clean

Cons:

Perfect

2026-08-02 • via Nuitee
2
248byronw • Family • Eldersburg, Maryland
8
Hit or Miss
Pros:

Hotel in a great location. I have stayed here twice before and both stays have been hit or miss on service. On one hand the room can be perfect on the other hand some things can be broken. The common area is pretty clean. Would stay here again in a heartbeat despite it being hit or miss.

2026-08-01 • via Tripadvisor
F
Fearless65767789073 • Couples
2
Horrible
Pros:

Ther worst experience that I’ve ever experienced with a hotel. The room was filthy and when I requested to be moved I was denied. A maid was sent to clean the room which should have been cleaned already came with a broken vacuum cleaner. There had apparently been a party in the room prior to our stay. There was cake everywhere. When asked to be moved to another room, I was informed that there were no other rooms. After asking for a manager our room was switched. We were comped for 1 night. But it left a bitter taste. The new room wasn’t clean either. I always go with Marriott but after this I’m rethinking my decision.

2026-07-29 • via Tripadvisor
M
Maia • solo_traveller • us
1
Would never stay there again
Cons:

dirty
Poorly maintained
Front desk understaffed - waited 20 minutes for clerk to appear when we checked in

2026-07-21 • via Nuitee