Share this hotel
Facilities
Property facilities
-
Offsite parking discounted rates available
-
Nightclub
-
Electric bicycle charging station
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Restaurant
-
Room service
-
Family rooms
-
Lift / Elevator
-
Luggage storage
-
Safety deposit box
-
Fax/photocopying
-
Facilities for disabled guests
-
Non-smoking throughout
-
Wheelchair accessible
-
Kid meals
-
Evening entertainment
-
Outdoor furniture
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
Access to health care professionals
-
Face masks for guests available
-
24-hour security
-
Broadcast Live sport events
-
Happy hour
-
Stand-up comedy
-
ATM/banking
-
Television in common areas
-
Nightclub
-
Free wired internet
-
Snack bar/deli
-
Offsite parking discounted rates available
-
Internet access
-
Housekeeping on request
-
Concerts/live shows
-
Wine release events
-
Reception hall
-
Bicycle-friendly property
-
Electric bicycle charging station
-
Vegetarian menu options available
-
Bulk dispenser for toiletries
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodation:
Indulge in comfort with air-conditioned rooms, deluxe bedding, and modern amenities including a 42-inch flat-screen TV. Some rooms even offer a relaxing spa bath for a truly rejuvenating stay.
Entertainment and Dining:
Experience vibrant entertainment with live music nights, gaming room, and multiple bars offering a variety of atmospheres. Enjoy delectable a-la-carte breakfasts and modern Australian cuisine at the bistro, while Lounge Bar meals serenaded by live piano music create a unique dining experience.
Convenience and Leisure:
Benefit from free parking, free WiFi, and a range of facilities including a guest laundry, conference rooms, and comedy nights. Explore nearby attractions with the help of the 24-hour reception and unwind at the wine shop after a day of sightseeing.
Book now for an unforgettable stay at Arkaba Hotel!
This property requires a credit card pre-authorization as a security deposit & to cover any incidental charges. This may be taken anytime within the cancellation period (i.e. 24 hours of arrival) and you will kindly be asked to provide a matching ID at check-in.
Funds are typically held for up to 10 working days, depending on the financial institution.
Please note that for bookings of more than 8 rooms, different policies and additional supplements may apply.
The credit card used for booking guarantee must be presented during check-in and must match with photo identification.
Please note that a surcharge of 1% will apply when you pay with a Visa, Mastercard or 2,75% American Express credit card. This property requires a credit card pre-authorization as a security deposit & to cover any incidental charges. TGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
-
Parking
Free public parking is possible on site (reservation is not needed).
-
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
-
Internet
WiFi is available in all areas and is free of charge.
-
Pets
Pets are not allowed.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People 3 years old and over stay for AUD 20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Close to city where we needed to be.
Rooms look like they are starting to age. Aircon looking dusty and old. We were not a fan of the super soft mattress.
Food
Shower not fuctioning well
I love the Arkaba for its central location to what we need, but the fact that its not right in the middle of the CBD.. the staff are always friendly & theres always plenty of them to help, beds are amazing, & the frewville foodland is a day trip in itself ❤️
Being country folk we do struggle a little with the noise, not road so much but banging of doors & children next door screaming etc I did suggest a floor for families so they dont have to worry about keeping they're kids quiet & older guests can enjoy more quiet time.. none of this would stop me staying again...
After a long flight we had a late check in and food was still serving until 10.00pm. The service was great, food was also great and the bed was so comfortable for a good sleep.
Great price! Perfect sized family room. Perfect amenities and great service
Nil
Camas muy comodas y habitacion muy espaciosa, con detalles como agua, snacks...
I didn't have breakfast as I was having surgery.
Nothing
My high scores indicate all that I liked.
The room lighting is extremely poor, a couple of strong bedside reading lamps but the room is dark, especially at night, and on an overcast day even with open curtains.
The room was great and we always liked the ambience of the hotel.
Unfortunately had a very disappointing experience.
We arrived at approximately 8:30 PM. The staff member at reception was busy and asked another employee to assist us with check-in. The second employee was friendly, professional, and helpful. We were given our room keys and advised that our room was Room 502.
After checking in, we went out and returned to the hotel at around 11:00 PM. When we attempted to use our room key in the lift, it did not work. Another guest kindly used their key card as he was going to the same floor. We then went to Room 502, unlocked the door, and were shocked to find that the room was already occupied by another guest.
This was an extremely embarrassing and distressing situation. We immediately returned to reception and explained what had happened. The receptionist checked our keys and informed us that our room was actually Room 503, not Room 502. Despite the seriousness of the mistake, there was no apology, no acknowledgment of the inconvenience caused, and no concern shown regarding the fact that we had been given access to an occupied room.
The following night, our room key stopped working again. I returned to reception, where the same staff member simply reactivated the card and handed it back. During both interactions, I observed a noticeable difference in the way he treated us compared to other guests. He appeared warm, friendly, smiling, and engaging when serving white guests, but his attitude towards us felt cold, dismissive, and unwelcoming. This left us feeling uncomfortable and concerned that we were being treated differently.
The next morning, we raised our concerns with reception and were assured that someone would contact us to discuss the matter. Unfortunately, no one ever followed up.
Being directed to an occupied room is a serious breach of guest privacy and hotel procedures. The lack of apology, empathy, accountability, and follow-up made the experience even more disappointing.
Fab place. Definitely recommended.
All good. Nothing to dislike
Room and location
Music event
Your guide to the flawless travel experience
Popular Countries
Get our app
