Downtown Mexico

Hotels
•
Design Hotels
8 (335 reviews)
Isabel la Catolica 30 , Mexico City , MX

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Breakfast
Design
Pool
Comfortable rooms
Cons:
Noise from surrounding bars
Service inconsistency
Water overflow issue in showers

Categories

Cleanliness
7.39
There were mentions of design issues leading to water overflow and complaints about the service process.
Service
8.36
Most staff were described as indifferent, but some were kind and accommodating.
Location
8.4
Perfect location near Zocalo; however, it is noisy due to nearby bars.
Room Quality
7.85
Rooms are stylish and beautifully designed, but some had issues with ventilation.
Amenities
8.38
The hotel offers modern amenities and a lovely rooftop pool.
Value for Money
7.34
Pricing felt high due to service not meeting the level expected for luxury accommodation.
Food and Beverage
8.39
Breakfast was positively commented on across multiple reviews.
Overall Experience
7.86
Guests expressed overall enjoyment, though with noted service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:21

Property Description

Historic Elegance: Step into a restored 17th-century palace just 2 blocks from Zócalo Square. The high ceilings and traditional tiled floors of each room at Downtown Mexico, a Member of Design Hotels, exude elegance and charm.

City Views: Enjoy the breathtaking views over Mexico City from the outdoor pool and roof terrace. The bar with a terrace offers a perfect spot to unwind while overlooking the bustling city below.

Convenience and Service: With a 5-minute walk to major attractions like the Metropolitan Cathedral and the Mexican Government Palace, this hotel offers not just a luxurious stay but also convenience. Let the 24-hour reception assist you with excursions and take advantage of the free bicycle rental to explore the city. Book now to experience the perfect blend of history and luxury.

Important information:

Please note that when reserving more than 4 rooms group policies will apply. Please contact the property after booking for more information.

Please note if the guest is traveling with a pet fee of USD 50 + taxes will be charged.

The property has a house car
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8
Based on 335 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 7.86
R
Robson • couple • us
8
Great value
Pros:

Great location

Cons:

The room smelled like sewage

2026-09-17 • via Nuitee
M
Michael Peter • couple • ch
6
Toller Palast, aber kein Hotel um sich zu erholen.
Pros:

Lage, Frühstücksbuffet, Koffertransport zu Partnerhotel.

Cons:

Lautstärke wegen den Restaurants, Keine Fenster, Sehr Dunkele Zimmer, Kakerlake, Service beim Frühstück solala

2026-09-15 • via Nuitee
P
Pablo • couple • co
9
Es un hotel magico
Pros:

La ubicacion es en el corazon del centro historico y el hotel está relativamente cerca de practicamente todo, usando buenos horarios de trafico para transportarse es muy comodo y rapido moverse.
El desayuno es muy rico pero siempre vas a tener cargos extras porque el que viene incluido siento que no es sifuciente para estar satisfecho.

2026-09-15 • via Nuitee
J
Javier • family_with_children • mx
8
Pros:

decoracion

Cons:

muy obscuro

2026-09-14 • via Nuitee
M
Maria • couple • ru
3
Overpriced with basic flaws.
Pros:

The rooftop restaurant and pool area are lovely, and the staff there is very friendly. Breakfast is simple but very good, and the service was great. Excellent location, and street noise isn't much of an issue.The bed was great!

Cons:

The check-in process was unpleasant due to the staff at reception—they were rude and arrogant, and honestly shouldn't be working in hospitality. They demand a $2,500 MXN credit card hold simply because 'it's the rule,' but this is never specified anywhere during the booking process. They were extremely condescending. As for the room, the lighting in the bathroom area was terrible,there isn't enough light to do your makeup or get ready, nor was there an outlet to plug in a hair dryer. The bathroom DOES NOT HAVE A DOOR, just a very thin curtain. Inside the shower, THERE IS NOWHERE TO HANG A TOWEL (though there are hooks near the toilet, God only knows why). They also don't provide feminine hygiene products like pads or tampons. They position themselves as a luxury hotel, yet fail to cover the absolute basics.

2026-09-07 • via Nuitee
C
Charlotte • family_with_children • es
9
Pros:

Das Hotel ist super schön und liegt super!

2026-09-05 • via Nuitee
C
camilla • couple • it
9
Pros:

La struttura è stupenda, arredata con gusto. Posizione comoda per girare in centro

Cons:

In effetti le camere sono un po’ buie. Il fatto che il bagno non sia completamente separato dalla camera non il massimo

2026-09-02 • via Nuitee
E
emanuele • couple • it
4
2026-08-25 • via Nuitee
S
Sarah • couple • au
10
Stylish boutique stay in the heart of Centro Historico
Pros:

Great location in Centro Historico and beautiful decor and facilities.

Cons:

Zero

2026-08-17 • via Nuitee
O
Orlanis • couple • us
10
Pros:

Beautiful place.. excellent service

2026-08-15 • via Nuitee
R
Richard • solo_traveller • us
10
Gorgeous, authentic hotel in a great location, would stay here over a branded hotel any day!
Pros:

The location is perfect to explore the downtown area of Mexico City. In addition there are 2 great restaurants in the lobby area, plus the hotel bar has a rooftop bar. The breakfast is set in a beautiful covered setting, with a good choice on the menu and reasonably priced. The rooms are very clean, and well designed.

Cons:

I loved it all!

2026-08-07 • via Nuitee
C
Cathryn • couple • gb
10
A fab place in the historical centre - we loved every moment !
Pros:

Great breakfast, bar and pool area. Fantastic location and friendly staff.

Cons:

Nothing

2026-08-07 • via Nuitee
F
Frederik Kiehn • solo_traveller • dk
6
2026-07-18 • via Nuitee
D
Delphine • solo_traveller • fr
9
Pros:

Le site où se trouve l'hôtel est magnifique et le personnel très sympathique
Emplacement exceptionnel et très bon petit déjeuner

2026-07-16 • via Nuitee
K
Kate • solo_traveller • gb
9
The perfect welcome to Mexico city
Pros:

Beautiful style and great location to explore the old town. The menus are delicious and everything that you could need is there to make the stay enjoyable.

Cons:

It is around a courtyard so just don’t expect it to be quiet during opening hours.

2026-07-10 • via Nuitee
N
Nathalie • couple • ht
7
Pros:

Room was very spacious and soundproof.
We wanted to be in the middle of World Cup festivities and it was an excellent option for that purpose.

Cons:

Lighting in bathroom is very poor. Difficult to put makeup on.
Breakfast menu free options are very restricted.
Service was ok.

2026-07-09 • via Nuitee
D
Deborah • family_with_children • gb
8
Excellent hotel, great location, lovely staff
Pros:

Lovely hotel, fabulous rooms and comfortable beds, great facilities and excellent customer service from all the staff.

2026-07-03 • via Nuitee
S
Svatopluk • couple • cz
9
2026-06-29 • via Nuitee
A
Adam • couple • us
9
2026-05-28 • via Nuitee
S
Sienna • solo_traveller • us
10
2026-05-21 • via Nuitee