Crystal Suites Chez Helena

Hotels
9.5 (118 reviews)
ul. Szeroka 14 , Kraków , pl

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Express check-in/check-out
Airport shuttle
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable accommodation
Cons:
Smell from the bathroom
High prices for certain rooms

Categories

Cleanliness
8.7
Several reviews mentioned cleanliness issues, particularly with bad smells from the bathroom.
Service
10
Many reviews praised the staff's friendliness and helpfulness, particularly mentioning Anna.
Location
10
The location was repeatedly noted as excellent, with proximity to attractions and restaurants.
Room Quality
9.2
General sentiment was positive, though there were mentions of wear and tear in some rooms.
Amenities
9.7
Amenities like breakfast were mentioned positively, though some reviews indicated missing items.
Value for Money
8.7
Some guests felt the price was high given room conditions and amenities.
Food and Beverage
9.7
Breakfast was positively reviewed, adding value to the stay.
Overall Experience
10
Overall guest sentiment was very positive, indicating a high likelihood of recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:01

Property Description

Luxurious Historical Residence
Located in the heart of Kraków's old Jewish district, Crystal Suites Chez Helena offers a luxurious stay in a fully refurbished historical residence, once the childhood home of Helena Rubinstein.

Modern Elegance
Experience modern and elegant design interiors at Chez Helena, with rooms decorated in white with colorful elements. Enjoy amenities like a fully equipped kitchenette, CD/DVD player, and iPod docking station in each room.

Convenient Location
Explore Kraków easily with Wawel Castle just a 13-minute walk away. The Main Market and the vibrant Plac Nowy are also nearby. Don't miss the chance to visit the Remuh Synagogue, less than 50 meters from the hotel.

Ready to experience luxury and convenience at Crystal Suites Chez Helena? Book your stay now for a memorable Kraków getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.5
Based on 118 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 10
C
Cristina • couple • it
10
Cracovia top
Pros:

Tutto come da descrizione e anche più

Cons:

Nulla

2026-06-30 • via Nuitee
H
Holger • couple • de
6
2026-06-24 • via Nuitee
A
Anamarija • family_with_children • hr
10
Ako opet dođem izabrati ću isti smještaj.
Pros:

Dobro opremljen apartman na odličnoj lokaciji, dobro organiziran doručak u obližnjem restoranu, Vlasnicu nismo upoznali, ali smo dobili sve potrebne informacije.

2026-06-16 • via Nuitee
P
Peter • couple • au
10
Amazing stay in this historic location. Would not hesitate to recommend it.
Pros:

Beautifully presented. Spotlessly clean. Fantastic location.

Cons:

Nothing

2026-06-15 • via Nuitee
M
Martin • couple • at
10
2026-06-11 • via Nuitee
W
Wendy • solo_traveller • au
7
Good location but beds need to be updated
Pros:

The location is fantastic. A short walk to old town and there was a lot of close by restaurants and food markets

Cons:

Bed was very soft and uncomfortable - needs to be updated. There was a knocking noise non stop for 3hrs one evening. And then started up again a few days later. Not sure what that about. Possibly a child bouncing a basketball or something to that effect. Hard to address as there is no on site staff!!! So we just had to deal with it. There should be a noise policy that all guests should adhere too.

2026-06-03 • via Nuitee
R
Rob • couple • gb
10
Fantastic property in the best location. Wonderful attentive host. The perfect place for us.
Pros:

The property is beautfiul, clean, well-equipped, and comfortable. It's well located in Kazimierz, a short walk from great places to eat and other attractions - the area is very interesting and safe to explore. Our host Anna was very attentive and helped us arrange transfers, excursions, and even stocked our fridge with local beers! Thank you Anna.

Cons:

This is a very minor point, but the bath towels could be a bit bigger.

2026-05-20 • via Nuitee
M
Maciej • extended_group • pl
10
Tak trzymać, miejsćówa super, mieszkanie super, śniadanie super
2026-05-12 • via Nuitee
P
peterfowke • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing

2026-05-06 • via Nuitee
J
Jose • family_with_children • es
10
Apartamento de 10
Pros:

El apartamento precioso, limpio, decorado con buen gusto y totalmente renovado.
La comunicación con la agencia que lo alquiló fue perfecta.
Nos permitieron guardar los equipajes después del check-out.
La ubicación en el centro de Kazimiers y a 15 min. del centro de Cracovia, perfecta.
El desayuno espectacular.

Cons:

Nada. Todo perfecto.

2026-05-01 • via Nuitee
M
Maria • family_with_children • ee
10
Pros:

A fantastic location right on Kazimierz’s main square, wonderful apartment equipped with everything you might need for comfy stay, delicious breakfast just around the corner, and wonderful host friendly and welcoming throughout.

2026-04-28 • via Nuitee
A
adrienne • solo_traveller • gb
10
Pros:

Location was excellent.
Room was spacious and had everything that you would need for a short break.

Cons:

The soap dispenser wasn't the best .

2026-04-21 • via Nuitee
M
Maria Francesca • solo_traveller • it
9
Ottimo
Pros:

La struttura molto bella,avrei preferito poter avere un affaccio,ma visto che avevamo la mansarda le finestre erano tutte in alto, comunque l'appartamento era completo di tutto,letti comodi,bagno molto grande,riscaldamento autonomo, veramente pulito, in più ci hanno fatto fare il check in al nostro arrivo e ci hanno dato subito la stanza,cosa non da poco,poi ci hanno lasciato la stanza dopo il check out fino alle 17,00
Veramente molto gentile.
Nel cuore del quartiere ebraico, con tanti locali dove cenare o,prendere un drink.Avevamo la colazione compresa nella tariffa, si appoggiano ad un ristorante molto bello,colazione molto varia,con tante pietanze a me sconosciute,ma i viaggi aprono la mente, quindi veramente bello

Cons:

Che avevamo le finestre in alto

2026-04-20 • via Nuitee
M
Mantas • family_with_children • lt
10
2026-04-11 • via Nuitee
X
Xavier • family_with_children • es
10
Pros:

Sobretot l'atenció rebuda per part de l'Anna

Cons:

El sofà llit podria ser més.confortable, per dormir un adult és justet

2026-04-01 • via Nuitee
D
Dawn • family_with_children • us
10
A must try in the Jewish Quarter of Krakow. We already miss it!
Pros:

We loved the location, history of the property, and the peerless customer service! Also, the breakfast included is at a must try, delicious restaurant just five minutes from the property. Overall, the space is generous, beautiful, and both a kitchenette and washer are included.

Cons:

There’s no elevator, the key was a challenge but we figured it out and Anna was very prompt with her help, and the ceilings of the attic apartment are slanted which resulted in taller people occasionally hitting their heads. HOWEVER, this place is totally worth it and we’d stay here again and again.

2026-03-31 • via Nuitee
F
Francesco • family_with_children • it
9
Pros:

Ottimo appartamento.zona speciale e molti locali

2026-03-23 • via Nuitee
A
Aino • extended_group • fi
9
Pros:

Anna was welcoming host. Room was perfect for our 3 night-stay.

2026-03-21 • via Nuitee
J
Josef • family_with_children • it
10
2026-03-10 • via Nuitee
S
Saskia • couple • nl
8
2026-02-28 • via Nuitee