Brookside Lodge - Gatlinburg - On the River

Hotels
8 (4810 reviews)
463 E Parkway , Gatlinburg , US
+1 (865) 436-5611
[email protected]

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Paid
Children allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Parking
Air conditioning
Fitness center
Restaurant
Heating
Terrace
Garden
BBQ facilities
See all facilities

Review Highlights

Pros:
Excellent location with river/creek views
Friendly and accommodating staff
Balcony/fireplace and wildlife viewing (bears)
Trolley stop in front / convenient for downtown
Cons:
Poor cleanliness (filthy rooms, cobwebs, smells)
Terrible/old mattresses and uncomfortable beds
Maintenance issues (broken elevator, outlets, closet doors, missing deadbolt)
Mixed/mediocre breakfast; parking charge complaints

Categories

Cleanliness
5
Multiple guests reported dirty rooms (filthy counters, cobwebs, trash under beds), smells of smoke/weed, and general lack of housekeeping — clearly below standard.
Service
10
Staff were repeatedly described as friendly and accommodating (helped move guests when bugs were present, helpful at front desk) — one of the consistent positives in reviews.
Location
10
Location repeatedly praised: river/creek views, convenient for walking downtown, trolley stop in front, good scenery and wildlife (bears) — a major asset.
Room Quality
5
Numerous complaints about beds/mattresses (old, worn, terrible), broken outlets/fixtures, missing deadbolt and damaged closet doors — several guests described the room condition as dated or uncomfortable.
Amenities
10
Positive amenities mentioned include creek-side balconies, fireplace, river views and a trolley stop; however some practical failures (broken elevator) were noted — overall amenities are a strong selling point for many guests.
Value for Money
8
Mixed statements on value: some guests felt it was not worth the price (parking charges, poor beds), while others thought it was acceptable for location and view — a neutral-to-slightly-negative position.
Food and Beverage
8
Breakfast received mixed reviews: adequate selection but bland/repetitive and a few specific complaints about items (eggs, gravy, sausage). Not a major strength but not universally poor.
Overall Experience
8
Overall stays ranged from pleasant (quiet, relaxing, great views, helpful staff) to disappointing (cleanliness and bed issues). The experience is mixed, driven heavily by location and service despite room/cleanliness problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Enjoy the picturesque river view balconies along with modern room amenities like a microwave, refrigerator, and flat screen TVs in every guest room. With 2 outdoor pools, basketball/volleyball courts, a kids playground, and a fitness center, there's something for everyone in the family to enjoy at Brookside Resort. Experience the perfect blend of comfort and adventure at Brookside Resort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children 0+ years costs 10 USD per night. A cot for children up to 2 years costs 10 USD per night.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Parking

    Parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8
Based on 4810 reviews
Cleanliness: 5
Service: 10
Location: 10
Room Quality: 5
Amenities: 10
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
M
Melinda • couple • us
9
It was a ok stay. Probably will stay again if staying in Gatlinburg.
Pros:

Creek side balcony.
Property was clean.

Cons:

Mattress was old and worn. But ok. Didn’t get up hurting.

2026-10-31 • via Nuitee
G
Gail • couple • us
4
Pros:

Location

Cons:

Needs a lot of maintenance

2026-10-31 • via Nuitee
H
Hillary • extended_group • us
9
2026-10-31 • via Nuitee
M
Mark • couple • us
1
Not good.
Pros:

The grounds.

Cons:

Clean it up. Fix lights/lamps/ outlets. Spray for bugs. Get new bedding/ pillows, sheets, blankets. Update!

2026-10-30 • via Nuitee
S
Sherry • couple • us
9
2026-10-30 • via Nuitee
D
Daniel • couple • us
2
Pros:

Fireplace and Riverview

Cons:

Room was filthy. The picture of the rag is what I cleaned off the counter!

2026-10-30 • via Nuitee
D
David • extended_group • us
8
Loved the balcony overlooking the river
2026-10-30 • via Nuitee
L
Lora • family_with_children • us
3
Disappointed
Pros:

Staff was friendly, location was good.

Cons:

No closet, some plug outlets not working, no closet, cob webs paint coming off walls. We will not stay there again

2026-10-30 • via Nuitee
T
Tong • couple • us
9
2026-10-30 • via Nuitee
A
Allie • couple • us
6
Okay for the price, great view of the river.
Pros:

Very convenient for walking downtown. The patio overlooking the river, we even got to see a bear!

Cons:

The bed was terrible. You could see body indentation with the blankets on.

2026-10-30 • via Nuitee
R
Robert • couple • gb
3
Wasn’t clean
Cons:

Wasn’t clean

2026-10-29 • via Nuitee
R
Richard • couple • us
7
The resort is older but on a lovely river and out of the fray of downtown.
Pros:

The staff was friendly and accommodating. Because of cooler weather at night we had "kissing bugs" that were on the ceiling and in several lights. Kissing bugs can carry Chagas, a parasitic disease that, worst case scenario can be fatal. We had a vaulted ceiling so were unable to kill those. We asked to be moved to another room at midnight when we had gotten back to the facility and the staff was very understanding and moved us into a room with normal height ceilings. A big plus is that there was a trolley stop right in front of the office.

Cons:

Many leaves were dropping since we were there in late October. The leaf blower brigade was vigilant, which meant much noise until they were satisfied with the job they had done.

2026-10-29 • via Nuitee
M
Mohammed • couple • us
2
Not at all worth the amount of money charged
Pros:

Nothing, Poor breakfast,

Cons:

Every thing

2026-10-29 • via Nuitee
M
Micheal • couple • us
10
2026-10-29 • via Nuitee
T
Tien • couple • us
2
2026-10-28 • via Nuitee
L
Lajeana • couple • us
2
never again!
Pros:

beautiful view of the creek . great location awful facility staff were very friendly and helpful

Cons:

foul smell, uncomfortable beds on metal frames worst mattress i have ever had in a hotel room. dead bolt was missing, plastic doors on closet that were barely hanging on. dated facility and smelled of weed and cigarette smoke

2026-10-28 • via Nuitee
T
Tammi • couple • us
6
Pros:

The location and seeing the bears

Cons:

Going up the stairs because the elevator was out. Still not getting a discount and being charged for parking. And the beds are horrible.

2026-10-28 • via Nuitee
M
Margaret • couple • us
1
Bathroom light didn’t work, bathroom draw wouldn’t stay shut, room just felt dirty, underneath of bed had trash under it
Pros:

Nothing

Cons:

To far out

2026-10-28 • via Nuitee
D
Dennis • couple • us
6
Average stay
Pros:

Room was spacious

Cons:

Room had no closet, ironing board, toilet would move, lighting was poor (we had to ask for another lamp), breakfast was always the same.

2026-10-28 • via Nuitee
M
mcnees • couple • us
9
First day was very pleasant very impressed with the room smelt clean, looked clean.
Pros:

Large selection to choose from, but not a lot of flavor in the food. But did appreciate it.

Cons:

Eggs gravy sausage.

2026-10-28 • via Nuitee