Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Riverside/creek setting
Excellent location (close to town, trolley access)
Pool and hot tub
Balconies and outdoor seating
Friendly staff (some reports)
Good/pleasant breakfast
Good value for money
Cons:
Poor cleanliness: cobwebs, insects, rooms not cleaned
Room issues: sagging/hard mattresses, broken lamps/fixtures, loose toilet
Unpleasant smells (tobacco, marijuana)
Inconsistent housekeeping service
Security concern: door not locking reported
Breakfast beverage selection could be improved

Categories

Cleanliness
5.5
Multiple guests reported dirty rooms and patios, cobwebs, dead insects, bedding not changed, bugs on the floor and general lack of housekeeping; cleanliness is a clear weakness.
Service
8
Staff described as very nice by some guests, but housekeeping/service execution is inconsistent (missed cleanings, towels only replaced); front-line service is good but operational housekeeping is uneven.
Location
10
Strong positive mentions: riverside setting, close to town, peaceful, scenic brook and easy trolley access — location is a standout feature.
Room Quality
7
Mixed reports: some comfortable beds and clean/spacious rooms, but several complaints about sagging/hard mattresses, broken lamps/fixtures, loose toilet seat and unpleasant odors (tobacco/marijuana).
Amenities
9.5
Consistently praised amenities: pool, hot tub, outdoor seating and balcony areas, waterfall pool and relaxing grounds; amenities are a major positive.
Value for Money
8.5
Multiple guests called it good value or best value in Gatlinburg; guests feel the setting and amenities provide strong value despite some issues.
Food and Beverage
8
Breakfast is noted as nice/delicious by several guests, though a few mentioned limited beverage options or concerns about breakfast quality.
Overall Experience
9.1
Overall stays are generally positive due to location, amenities and value, but persistent cleanliness and some room-quality issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:06

Property Description

River View Balconies and Modern Amenities
Enjoy the picturesque river view balconies along with modern room amenities like a microwave, refrigerator, and flat screen TVs in every guest room.

Family-Friendly Activities and Recreation
With 2 outdoor pools, basketball/volleyball courts, a kids playground, and a fitness center, there's something for everyone in the family to enjoy at Brookside Resort.

Scenic Location and Nearby Attractions
Situated just a short walk from Gatlinburg City Center, and close to the Great Smoky Mountains National Park and Dollywood Theme Park, Brookside offers a convenient and scenic location for your stay.

Experience the perfect blend of comfort and adventure at Brookside Resort. Book now to enjoy a relaxing getaway with family and friends!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.2
Based on 4971 reviews
Cleanliness: 5.5
Service: 8
Location: 10
Room Quality: 7
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.1
R
Ragle • solo_traveller • us
3
Very dirty.
Pros:

Location

Cons:

Very dirty carpet, rotten balcony roof, stain on towels, bug stuck on shower wall, simply not clean at all

2026-09-19 • via Nuitee
J
Jeffrey • couple • au
8
2026-09-19 • via Nuitee
S
Shelnutt • solo_traveller • us
10
2026-09-19 • via Nuitee
K
Karen • couple • us
8
nice
Pros:

balcony over creek

Cons:

room smelled musty
room was not made up/had to walk to front desk to get towels

2026-09-18 • via Nuitee
Y
Yelena • family_with_children • us
8
Pros:

Location. The river was so beautiful. Very friendly people at reception.

Cons:

Beds were not comfortable. Rooms need some upgrade.

2026-09-18 • via Nuitee
L
Leonard • solo_traveller • us
10
2026-09-18 • via Nuitee
T
Timothy • family_with_children • us
8
2026-09-18 • via Nuitee
G
gaspardo • solo_traveller • us
10
Pros:

The rooms had a light cabin feeling with a fireplace and a river right off the back patio . A front door and a back balcony.

Cons:

Liked it all except hopefully next time I come I hope the hot tub tub is fixed.

2026-09-18 • via Nuitee
W
Wendy • couple • us
5
Wasn't as a clean and nice of a unit like we stayed in before and why would you charge someone to park if they paid
Pros:

Close to everything

Cons:

Staff charged us to park when we paid to stay there

2026-09-17 • via Nuitee
N
Nicki • family_with_children • us
3
2026-09-17 • via Nuitee
L
Lezlie • couple • us
10
Pros:

Breakfast was great. The location was awesome.

Cons:

Everything was great

2026-09-17 • via Nuitee
S
Smith • solo_traveller • us
10
2026-09-17 • via Nuitee
H
Hubert • couple • de
4
2026-09-16 • via Nuitee
D
Desiree • couple • us
8
2026-09-16 • via Nuitee
S
Stieber • solo_traveller • us
10
Pros:

Location was beautiful, bears almost every day. The rooms were very nice aside from a slightly saggy mattress but that didn't affect much of anything. Will stay again.

Cons:

Just the slightly saggy mattress!

2026-09-16 • via Nuitee
M
Matthew • couple • us
8
2026-09-15 • via Nuitee
M
Melvin • couple • us
10
2026-09-15 • via Nuitee
W
William • family_with_children • us
7
2026-09-15 • via Nuitee
S
Sondra • solo_traveller • us
10
2026-09-14 • via Nuitee
W
Waddell • couple • us
10
2026-09-14 • via Nuitee