Facilities

Free breakfast
Fitness facilities
Express check-out
Free bicycles nearby
Area shuttle (surcharge)
Firepit
Fireplace in lobby
Free WiFi
Terrace
Garden
See all facilities

Review Highlights

Pros:
Clean room
Great staff
Beautiful location
Cozy atmosphere
Bears sightings
Renovated rooms
Cons:
Room cleanliness quality
Dated amenities
Uncomfortable beds
Lack of adequate bathroom supplies

Categories

Cleanliness
6.73
Several guests mentioned issues with cleanliness, including musty air and dirty carpets.
Service
9.7
Staff was consistently described as nice and accommodating.
Location
9.74
Guests enjoyed the proximity to nature and local activities.
Room Quality
6.69
Many complaints regarding room condition, including uncomfortable mattresses and broken fixtures.
Amenities
8.72
Some amenities were appreciated but others, like the breakfast, were noted as lacking.
Value for Money
8.68
Some guests felt the price did not reflect the experience due to room issues.
Food and Beverage
7.73
Breakfast received mixed reviews with some complaints noted.
Overall Experience
9.2
Despite issues, many guests expressed a willingness to return due to positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:00

Property Description

In the heart of Gatlinburg, Brookside Lodge offers an unforgettable getaway perfect for everyone.

Relax and Unwind
Dive into relaxation at our two outdoor swimming pools or energize your day at our fitness center.

Comfort and Convenience
Our 100 air-conditioned rooms feature premium pillowtop beds, private furnished balconies, refrigerators, and microwaves, ensuring a home-away-from-home experience.

Exceptional Amenities
Enjoy complimentary Wi-Fi, a daily continental breakfast, and on-site conference facilities ideal for events or meetings.

Smartly situated within a short distance of local attractions like Ripley's Aquarium of the Smokies, it's time to experience all that Gatlinburg has to offer. Book your stay at Brookside Lodge today for a memorable adventure!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 360 reviews
Cleanliness: 6.73
Service: 9.7
Location: 9.74
Room Quality: 6.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 9.2
H
Halie • family_with_children • us
5
Was not worth the money at all and I’m actually very upset at that.
Pros:

Location is nice, river view is beautiful, free breakfast was good.

Cons:

Ice machine in our building didn’t work the entire stay. WiFi did not work the entire stay and when another guest asked about it they said nothing they can do because we’re in the mountains and the more people, the less it works. Which fine, I guess(need better wifi) but they shouldn’t advertise free wifi. They should say, free wifi but only works sometimes. If people come there and need to work they are SOL. The sheets do not fit the beds at all. I had to put the fitted sheet back on the bed every single night and day multiple times. Extremely aggravating when it’s the middle of the night and it’s popping off the corners then you’re laying on some mattress cover that is probably filthy. We stayed there 3 years ago and loved it enough to come back but I feel it’s went a little downhill. The pool is pretty and slide is great but it’s definitely freezing water. We had fun but for almost 1000 dollars we should have the basics such as ice, sheets that fit and wifi as advertised. Was not worth the money at all and I’m actually very upset at that.

2026-06-13 • via Nuitee
P
Phillip • family_with_children • us
10
2026-06-13 • via Nuitee
T
Teresa • family_with_children • us
4
Worse place dirty I had to clean the bathroom and room
Pros:

Watching the raccoons and squirrels

Cons:

Everything it was the worse place Don’t STAY!
Felt Unsafe ,it is dirty , front door stuck was hard to get open son had to use his shoulder to force open each time. Room was musty smelling you could smell the smut from the fireplace it needed cleaning, carpet was dirty food underneath the bed , stain spots of old spills on carpet if you wore socks walking will be black with dirt. I had to buy cleaning supplies to clean the room before we could stay in. Beds were not comfortable mattress needs replacing on both beds and pillows were flat. No blankets on bed or in room. Housekeeping never left enough towels or washcloths only left 1 set for 3 people I had to get them from the house keepers cart or office. Breakfast was cold food. Room temperature milk and orange juice.
Room was Dark not enough lights some plugs did not work.
I will not be staying here again did not feel safe at all
Longer walk to downtown but trolley did stop in front of motel. But over an hour wait to return.

2026-06-13 • via Nuitee
S
Sara • extended_group • us
10
2026-06-13 • via Nuitee
A
Autumn • couple • us
10
Absolutely loved it!!
Pros:

It was so peaceful!!

Cons:

The elevator was a little creepy and squeaky, but everything was outstanding

2026-06-13 • via Nuitee
W
Wes • solo_traveller • us
7
Pros:

The room was huge.

Cons:

They didn't change the sheets.

2026-06-13 • via Nuitee
A
Ashley • couple • us
1
Stayed for 2 hours, that’s how bad it was.
Pros:

Decent location, friendly staff.

Cons:

Mosquitos everywhere, follow us in the room. We were in the room for two hours after checking in at 6:30pm, hoping the room would cool off since the AC unit was left off all day, went out to the balcony and there wasps everywhere and more mosquitos, and we were bit by them in the room. My husband is allergic to wasps, they needed pest control, we immediately left and they decided to keep the cancellation of the first night for 174 and neither manager called or apologized. Absolutely horrible and highly do not recommend. Musty, old, uncomfortable bed too.

2026-06-13 • via Nuitee
S
Stephen • couple • us
10
2026-06-12 • via Nuitee
R
Rhonda • solo_traveller • us
2
Would not recommend
Pros:

The grounds were pretty and the breakfast was ok.

Cons:

The grounds were pretty but the pool had broken bricks and there was caution tape and cone up and im not sure why? I was told upon arrival that the in room phone didnt work so we would have to use our cell phones if we needed them. The room smelled and was so damp feeling even with the AC on. They didnt clean our room one time during our stay. They simply brought towels...they didnt replenish the toiletries at all. The breakfast was decent...basic but we liked it. The fact we had to pay an additional 20.00 to park in their lot was also insane to me.This place was not worth the money spent and I would not recommend or return.

2026-06-12 • via Nuitee
L
Lena • family_with_children • us
8
Loved the location and will be returning.
Pros:

Breakfast was unfavorable.

Cons:

Better tasting food

2026-06-11 • via Nuitee
A
April • family_with_children • us
10
We would stay here again if we return to Gatlinburg.
Pros:

We loved everything about this property! The pool was great, the location is fantastic and away from the crowds but close enough to be on the main strip within minutes. Several dining options within walking distance.

2026-06-11 • via Nuitee
S
Skyler • couple • us
10
2026-06-11 • via Nuitee
H
Hannah • couple • us
9
awesome location and service. cleaning wasn’t awful but could use some work.
Pros:

great location and awesome staff

Cons:

needed a better cleaning

2026-06-11 • via Nuitee
J
John • couple • us
9
We enjoyed our stay. It was very peaceful and the breakfast was really good!
Pros:

The peace and quiet along the creek!

2026-06-10 • via Nuitee
S
Stephen • solo_traveller • us
9
Pros:

The staff was very friendly, and we really enjoyed our stay at Brookside. The breakfast was very good also,

Cons:

The bed in our room wasn't very comfortable, but we like a firmer mattress

2026-06-10 • via Nuitee
D
Diana • couple • us
8
2026-06-10 • via Nuitee
A
Averi • extended_group • us
2
False advertising
Cons:

False advertises

2026-06-10 • via Nuitee
C
Cheri • solo_traveller • us
9
2026-06-09 • via Nuitee
A
Anthony M • couple • us
10
Pros:

Perfect location, room was great and overlooked the water

2026-06-09 • via Nuitee
K
Kim • couple • us
10
We had a great time at Brookside Lodge. It is in an excellent location.
Pros:

The balcony for the room. It was right beside the creek.

Cons:

The mattresses.

2026-06-09 • via Nuitee