Grand Museum Hotel, BW Signature Collection

Hotels
•
Best Western
7.9 (2333 reviews)
Phoenixstraat 50-A , Delft , nl

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Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
6.86
Several reviews mentioned noise and dirt in rooms, indicating cleanliness issues.
Service
8.83
Most guests noted friendly staff and good service, despite some check-in issues.
Location
9.37
Multiple reviews praised the location as fantastic and perfect for city visits.
Room Quality
7.32
Rooms were described as comfortable but faced issues like noise and heating.
Amenities
7.35
Amenities were mentioned positively, yet some shortcomings were noted.
Value for Money
7.81
Some guests felt the value as acceptable, while others noted extra costs for amenities.
Food and Beverage
7.36
Breakfast options were met with mixed reviews, with some items criticized.
Overall Experience
8.33
Overall satisfactory experience with noted issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:55

Property Description

Unique Historic Setting

Experience the charm of Delft at the Best Western Museumhotels Delft, set in 3 historic buildings in the heart of the old city. Each area boasts distinctive decor with antiques and artworks, offering a truly unique stay.

Comfort and Convenience

Relax in rooms featuring private bathrooms, coffee/tea facilities, and complimentary WiFi. Start your day with a delicious breakfast buffet and grab a coffee to-go for exploring the picturesque town of Delft.

Exploration and Entertainment

Immerse yourself in Delft's beauty with its canals, bridges, and cozy streets. Step outside to discover a variety of dining options, shops, and museums just a stone's throw away from Best Western Museumhotels Delft.

Book your stay now to indulge in history and hospitality at our charming hotel.

Important information:

When booking for more than 7 rooms or more, different policies may apply.

Please notify the property of the number of guests staying in the room by using the Special Requests Box.

Please note that an extra bed or a children's bed is only possible in the Deluxe Double Room.

Smoking in any unit will incur an additional charge of EUR 200.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for € 10 per person per stay when using an existing bed.
    Children from 4 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    People 4 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2333 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.33
J
j • couple • nl
3
Pros:

Locatie

Cons:

Geen ventilatie mogelijkheden gebrekkige temperatuur regeling

2026-05-30 • via Nuitee
C
Catherine • solo_traveller • gb
3
Best Western needs to reviews its pricing and how it deals with customers. The staff were nice but this hotel has seen m
Pros:

The location

Cons:

It was overpriced compared to all the hotels I haven’t stayed in across Europe. The room was small, dark and oppressively stuffy. There shower holder was broken. It was also the only hotel that asked on arrival for a £100 guarantee against possible breakages!

2026-05-29 • via Nuitee
L
Laura • solo_traveller • it
9
Divertente e ottimo soggiorno
Pros:

Bellissimo
Molto interessante dal punto di vista architettonico

Cons:

Già che è nuovo potevano inserire i bidet
Anche se in Francia non vanno di moda

2026-05-29 • via Nuitee
A
Aurélie • couple • ca
3
Pros:

Bonne location

Cons:

Pas du tout les standards d’un 4 étoile, très déçu par l’hôtel, tout faisait assez sale, la chambre était même un peu lugubre. La première réceptionniste lors de notre arrivee était très désagréable même si la deuxième au moment du Check out était très gentille

2026-05-28 • via Nuitee
B
Barbara • solo_traveller • at
3
Enttäuschend
Pros:

Die Lage des Hotels mit Innenstadtnähe und das Frühstück

Cons:

Das Zimmer entspricht absolut nicht, auf den Fotos sehen die Zimmer anders aus. Die ganze Ausstattung ist irgendwie total geschmacklos und alt - Spannteppich, Vorhänge und zerrissene Gardinen. Das Fenster kann nicht geschlossen werden und ich hatte das Zimmer gegenüber der Kirchenglocke. Wahrscheinlich wäre es aber sowieso zu muffig gewesen. Matratzen sind durchgelegen. Das Badezimmer ist sehr alt mit einem ekeligen Plastikvorhang. Man fragt sich woher die 4 Sterne kommen. Würde ich nicht mehr buchen.

2026-05-28 • via Nuitee
J
Jan en Bernie • extended_group • nl
4
Eens en nooit weer
Pros:

Locatie

Cons:

Matig ontbijt, weinig aanbod. Vriendelijke medew. maar kon in haar eentje bijvullen niet bijhouden. Airco rammelde van alle kanten, advies receptie: oordopjes in doen. Medew.receptie spreken gebrekkig Nederlands. Kleine douchecabine met scheve muur, onmogelijk om fatsoenlijk te douchen. Geen afstandsbediening tv en die we later kregen van receptie bleek niet te werken. Kamer zou ook nog een upgrade zijn geweest!

2026-05-27 • via Nuitee
J
Joost • extended_group • nl
8
2026-05-27 • via Nuitee
S
Sergej • extended_group • de
10
Tolls Erlebnis
Pros:

Sehr ruhig gelegen. Die Betten sind sehr bequem

2026-05-27 • via Nuitee
P
Peter • couple • us
9
Great location, friendly staff. Room was clean and comfortable.
Pros:

Location, cleanliness,

Cons:

Would have liked a fridge and microwave.

2026-05-26 • via Nuitee
V
Van Laarhoven • couple • nl
7
Super
2026-05-25 • via Nuitee
C
Christine • solo_traveller • be
7
Hotel hyper bien situé dans un bâtiment historique
Pros:

Très tres bien situé Grande chambre Confortable Parquing ( payant) mais juste en face de l'hôtel

Cons:

Des details mais ça pratique :
pas de lampesde chevet
- pas de prise a côté du lit
- des support pr mettre les serviettes après utilisation aurait été appréciable

2026-05-25 • via Nuitee
G
Giuseppe • solo_traveller • it
4
Pros:

Ottima posizione in edificio d'epoca

Cons:

Assenza di aria condizionata
Bagno con vasca e tenda di plastica per la doccia
Assenza di frigorifero
Per 200 euro a notte mi aspettavo di più

2026-05-24 • via Nuitee
B
Boby • couple • in
10
2026-05-23 • via Nuitee
D
Dr. Dietrich • couple • de
6
2026-05-19 • via Nuitee
V
Vic • solo_traveller • au
8
Delft
Pros:

Location

Cons:

Pillows need to be more comfortable.

2026-05-18 • via Nuitee
S
Steven • solo_traveller • gb
6
Pros:

Room & location. Staff were friendly & pleasant

Cons:

Bedside lamp was not working. Coffee making machine did not work. Some rattling noise from radiator

2026-05-17 • via Nuitee
B
beartrice • family_with_children • ch
4
Pros:

die lage ist sehr gut

Cons:

keine persönliche anrede
zimmer aufgrund der baustelle unangehmen
homepage und relaität stimmen nicht überein

2026-05-17 • via Nuitee
H
Howard • solo_traveller • gb
8
2026-05-16 • via Nuitee
J
julien • solo_traveller • fr
10
2026-05-15 • via Nuitee
A
Adriana • extended_group • gb
10
We always include Delft in our Dutch holidays and this is our hotel of choice
Pros:

This was our second stay at this hotel. Had lovely room in canal side near old church. Very nice stay. Will use again

Cons:

Nothing

2026-05-10 • via Nuitee