The Birch Hotel

Hotels
8.1 (1897 reviews)
Lewes Road , Haywards Heath , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1897 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
N
Nigel • couple • gb
7
Nice place, shame about the evening meal.
Pros:

Parking very convenient.

Cons:

Evening meal was very disappointing: 'sliced beef tomato' was one thin slice of tomato, 'gem lattice' was one leaf, 'chicken burger' was three small bits of chicken and 'sriracha sauce' was a bit of colouring on a roll.

2026-06-12 • via Nuitee
H
Henrike • couple • nl
8
Al met al positief en een plek om nog eens naar toe te gaan op doorreis
Pros:

De heerlijke ruime kamer en badkamer met voldoende plekken om je spullen goed op te bergen.
Ontbijt was prima, evenals de gastvrouw daar.

Cons:

Het diner en de matige bediening ( uitzendkrachten?)

De receptionist maakte een gejaagde indruk en kwam daardoor wat onvriendelijk over.

2026-06-11 • via Nuitee
A
Ad • solo_traveller • nl
10
Goed hotel, wel prijzig.
Pros:

Ligging bij ziekenhuis

2026-06-11 • via Nuitee
A
alan • couple • gb
7
very satisfactory for a short stay.
Pros:

breakfast Car parking available

Cons:

limited menu

2026-06-10 • via Nuitee
B
Brian • extended_group • gb
7
As expected
Pros:

Friendly staff. Everything as expected

Cons:

More staff

2026-06-09 • via Nuitee
M
Mark • extended_group • za
8
Pros:

Delicious

Cons:

Rooms small

2026-06-09 • via Nuitee
P
Philip • couple • th
7
Comfortable and reasonably priced. Adequate for a one-night stopover.
Pros:

Good room size with a nice bathroom. Bed was comfortable and the hotel was very clean and reception staff friendly and helpful.

Cons:

We waited a long time to get served at the bar, as the staff were not present, despite the receptionist saying she would call them. Eventually we gave up and went to a pub instead. Food menu was very limited with both the lunchtime and evening menus serving very similar and rather limited choices.

2026-06-09 • via Nuitee
J
John • couple • us
8
A solid choice for a hotel in the area.
Pros:

Very nice lodging. Good size room. Lots of parking. A well kept property. Laundry facilities up on the 3rd floor for guests. Very helpful staff.

Cons:

The food was pedestrian. Chain hotel food. Other than that it was a very stay.

2026-06-09 • via Nuitee
M
Martin • solo_traveller • gb
8
Pros:

Location and value for money

2026-06-08 • via Nuitee
E
Escott • solo_traveller • gb
8
Pros:

Clean comfortable room, good breakfast

Cons:

N/A

2026-06-08 • via Nuitee
G
Graenia • solo_traveller • gb
7
Cons:

the toilet roll kept falling off its perch

2026-06-08 • via Nuitee
N
Natasha • couple • at
5
2026-06-07 • via Nuitee
A
Alan • couple • gb
8
very comfortable
Pros:

all good

Cons:

nothing

2026-06-06 • via Nuitee
D
delfina gibelli • extended_group • ar
10
2026-06-05 • via Nuitee
D
Denise • couple • gb
5
Pros:

We were only there for 2 days so it was ok

Cons:

We had booked an evening meal on Saturday for 5 people ( us and 3 family members) We wern't told when we booked that the meal would in the bar area, and that they were showing ' Football' The place they had seated us was directly under the television set. Also my husbands meal didn't arrived until after the rest of us were nearly finished and then only because we asked twice where it was.
There were obviously not enough staff on that night, and if the manager hadn't stepped in I'm not sure how long we would have waited.
This is a lovely Hotel in a prime postion, but if they don't up thier gain it will go downhill very quickly.

2026-06-04 • via Nuitee
S
Susanna • solo_traveller • gb
10
Excellent comfortable hotel.
Pros:

Excellent hotel with a comfortable atmosphere and friendly staff. The room was very clean and furnished to a high standard. We had a strong shower, lovely towels and a very comfortable bed. We spent some time in the lounge area having a drink, a pudding ( we had eaten tea at our daughter's) and reading. All very pleasant and the location meant we were close to care for grandchildren the next day.

Cons:

Nothing at all. We have visited many times and all the rooms have been very good. The food has been good in the bar and when we have had them the breakfasts have been excellent.

2026-06-03 • via Nuitee
B
Beat • couple • ch
8
2026-06-02 • via Nuitee
N
N8513JBnigelf • Friends getaway
10
A perfect stay in every respect - will will recommend and return
Pros:

Everything has been spot-on.

A lovely welcome upon arrival, FOC upgrade after a 5 1/2hr drive was especially appreciated.

The rooms have been excellent and the beds super comfortable - ensure we are all well-rested for our return journeys. They were all quiet despite overlooking the car park and reception - totally undisturbed all night. Everything was as clean as could be.

Breakfast today was divine, and excellent value, setting us up for the most part of the day.

We will certainly be back, and will recommend to all.

2026-05-31 • via Tripadvisor
N
Nigel • couple • gb
7
Nice alternative to a chain hotel.
Pros:

Traditional kind of hotel. Lovely mushrooms at breakfast!

2026-05-31 • via Nuitee
A
Anna • couple • gb
9
2026-05-31 • via Nuitee