The Birch Hotel

Hotels
8.1 (2004 reviews)
Lewes Road , Haywards Heath , GB
+44 1444 451565

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.1
Based on 2004 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
S
stephen • solo_traveller • gb
10
A visit to Sussex
Pros:

I thought all the staff were friendly and considerate. The room was good. Restaurant and breakfast was good. An added bonus was we were allowed to change our clothes in a room after we had checked out before going to Glyndebourne and were not charged extra parking. Altogether a good experience.

Cons:

Nothing

2026-09-19 • via Nuitee
C
Claire • extended_group • gb
7
OK
Pros:

Rooms were a good size and beds were comfy.

Cons:

Difficult to find staff to buy drinks or find out information. Tea and coffee, booked for the function room, had to be chased and the bar was closed early without any notification to our group.

2026-09-19 • via Nuitee
L
Luke • couple • gb
10
2026-09-18 • via Nuitee
S
Selina • family_with_children • gb
8
2026-09-16 • via Nuitee
J
Jim • solo_traveller • gb
2
Not Great
Pros:

Convenient for town and where I needed to be the next day. Breakfast was good.

Cons:

Bed cover stained, blood on pillow case and shower door was revolting. Barman didn't appear to be very experienced as when I asked a question about the wine he said you're asking the wrong person!

2026-09-16 • via Nuitee
S
Sean • couple • gb
9
Ideal for a wander into town or just a stopover.
Pros:

Bed was very comfortable. Breakfast was varied & tasty. Manager was very helpful after the receptionist assigned us an upstairs room even though my wife was obviously using a mobility scooter. Well-equipped room. with a proper opening window and a second door that opened directly to the car park which add plenty of spaces.

Cons:

Although breakfast was good, it could have ideally been a little hotter. The description on Booking.com describes the entire unit on the ground floor.... although this is true for some rooms, perhaps it could be mentioned as there is no lift available, hence the confusion over our room.

2026-09-15 • via Nuitee
S
Sheryl • solo_traveller • gb
10
Nice hotel, staff were very friendly and helpful.
Pros:

Convenient for our stay

Cons:

Very hot and fans were not very good!

2026-09-14 • via Nuitee
R
RKR Harvey • solo_traveller • gb
7
I couldn't fault it and would stay here again.
Pros:

The hotel was a perfect location for where I needed to be, and is a short walk from the main town centre. It's not a modern hotel, and doesn't come with all the glamour, but certainly serves it's purpose if you're just needing a bed for the night. It was very clean, the bed was very comfy, and the bathroom was lovely and modern with a great shower and I had everything I needed.
I would say it is a little pricey at £120/night, in comparison to where I have stayed elsewhere, but I did well and booked it on Booking.com for £98 with my genius discount.
I had also booked a single room and was given a double room.

Cons:

My only comment would be making it feel a little more modern, but without losing its internal character.

2026-09-14 • via Nuitee
N
Neil • couple • gb
8
Pros:

Staff were friendly and the rooms were pleasant if a little too warm

Cons:

Air conditioning is needed in these rooms during such hot weather.

2026-09-14 • via Nuitee
C
Chih-Chun • solo_traveller • gb
8
2026-09-13 • via Nuitee
S
Sam • couple • gb
7
2026-09-13 • via Nuitee
C
Clare • solo_traveller • gb
6
Pros:

The staff were friendly and welcoming. The original part of the hotel is lovely, with lots of character and history. The bed was comfortable and, although some of the bedroom furniture was quite dated, the bathroom was modern and clean with shampoo and body wash provided.

Cons:

There was occasionally a noticeable smell of stale cigarette smoke in our bedroom, which wasn’t pleasant. The room was also very hot overnight and there was no information to say that it had air conditioning. We only discovered the air-con remote the following morning, which was frustrating as it would have made the night much more comfortable. The hotel is on a busy A road and traffic noise is noticeable.

2026-09-13 • via Nuitee
A
Anne • solo_traveller • gb
8
Pros:

Staff were lovely and friendly. Our evening meal was very good

Cons:

Norhing

2026-09-10 • via Nuitee
J
John • solo_traveller • ie
7
2026-09-10 • via Nuitee
S
Susan • couple • gb
10
Comfortable hotel providing good value for money.
2026-09-09 • via Nuitee
C
Clare • couple • gb
7
2026-09-07 • via Nuitee
A
Akram • solo_traveller • gb
7
2026-09-07 • via Nuitee
M
Mike • couple • gb
8
2026-09-07 • via Nuitee
J
Joanne • solo_traveller • gb
7
Pros:

The staff were very friendly and welcoming, quick to act and resolve the issue with the bathroom.
The room itself was comfortable and contained everything expected.

Cons:

The standard of cleanliness could , however , have been better.It seemed rather perfunctory cleaning of bathroom floor and carpet, dusty surfaces and window sill.

2026-09-06 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Great beds, and breakfast

Cons:

Nothing

2026-09-06 • via Nuitee