The Birch Hotel

Hotels
8.1 (2004 reviews)
Lewes Road , Haywards Heath , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.1
Based on 2004 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
G
Graham • extended_group • gb
10
2026-10-17 • via Nuitee
M
Marion • solo_traveller • gb
1
Awful
Pros:

Nothing

Cons:

Staff food room all terrible

2026-10-16 • via Nuitee
T
Thomas • extended_group • gb
8
Pros:

Does exactly what it says on the tin.

2026-10-15 • via Nuitee
P
Philip • couple • gb
9
2026-10-14 • via Nuitee
A
Adrian • couple • gb
8
Pros:

Room had all that we needed and very clean

2026-10-12 • via Nuitee
S
Susanna • solo_traveller • gb
10
Brilliant hotel.
Pros:

Brilliant welcome. Gave us an upgrade and even offered to see if a specific room was available. Good, easy conversation. Excellent room and always a comfortable bed when we have stayed. Deep, hot bath and a good shower. Nice meal ( I had the vegan risotto and vegan chocolate brownie) and drinks in the bar.

Cons:

Nothing. All brilliant. There was a woman in the bar area with headphones making several loud phone calls but she should have been more respectful of other people and fortunately eventually she went

2026-10-11 • via Nuitee
J
john • solo_traveller • gb
9
2026-10-10 • via Nuitee
G
Gabriela • solo_traveller • gb
10
Pros:

Very peaceful and quiet. We are always coming back when we are visiting Brighton

Cons:

Although it was very clean, our duvet cover had a massive ripped part.

2026-10-10 • via Nuitee
J
Julie • solo_traveller • gb
10
A very welcoming hotel.
Pros:

I loved the warm cozy bedroom. The bed was comfy and the room was clean.

2026-10-10 • via Nuitee
P
Peter • extended_group • gb
8
2026-10-08 • via Nuitee
W
Whitney • couple • gb
9
2026-10-07 • via Nuitee
A
Alisa • couple • gb
9
Pros:

Friendly staff, beautiful building,clean and comfy room.

2026-10-07 • via Nuitee
C
Claire • extended_group • gb
7
OK
Pros:

Rooms were a good size and beds were comfy.

Cons:

Difficult to find staff to buy drinks or find out information. Tea and coffee, booked for the function room, had to be chased and the bar was closed early without any notification to our group.

2026-09-19 • via Nuitee
S
stephen • solo_traveller • gb
10
A visit to Sussex
Pros:

I thought all the staff were friendly and considerate. The room was good. Restaurant and breakfast was good. An added bonus was we were allowed to change our clothes in a room after we had checked out before going to Glyndebourne and were not charged extra parking. Altogether a good experience.

Cons:

Nothing

2026-09-19 • via Nuitee
L
Luke • couple • gb
10
2026-09-18 • via Nuitee
J
Jim • solo_traveller • gb
2
Not Great
Pros:

Convenient for town and where I needed to be the next day. Breakfast was good.

Cons:

Bed cover stained, blood on pillow case and shower door was revolting. Barman didn't appear to be very experienced as when I asked a question about the wine he said you're asking the wrong person!

2026-09-16 • via Nuitee
S
Selina • family_with_children • gb
8
2026-09-16 • via Nuitee
S
Sean • couple • gb
9
Ideal for a wander into town or just a stopover.
Pros:

Bed was very comfortable. Breakfast was varied & tasty. Manager was very helpful after the receptionist assigned us an upstairs room even though my wife was obviously using a mobility scooter. Well-equipped room. with a proper opening window and a second door that opened directly to the car park which add plenty of spaces.

Cons:

Although breakfast was good, it could have ideally been a little hotter. The description on Booking.com describes the entire unit on the ground floor.... although this is true for some rooms, perhaps it could be mentioned as there is no lift available, hence the confusion over our room.

2026-09-15 • via Nuitee
S
Sheryl • solo_traveller • gb
10
Nice hotel, staff were very friendly and helpful.
Pros:

Convenient for our stay

Cons:

Very hot and fans were not very good!

2026-09-14 • via Nuitee
R
RKR Harvey • solo_traveller • gb
7
I couldn't fault it and would stay here again.
Pros:

The hotel was a perfect location for where I needed to be, and is a short walk from the main town centre. It's not a modern hotel, and doesn't come with all the glamour, but certainly serves it's purpose if you're just needing a bed for the night. It was very clean, the bed was very comfy, and the bathroom was lovely and modern with a great shower and I had everything I needed.
I would say it is a little pricey at £120/night, in comparison to where I have stayed elsewhere, but I did well and booked it on Booking.com for £98 with my genius discount.
I had also booked a single room and was given a double room.

Cons:

My only comment would be making it feel a little more modern, but without losing its internal character.

2026-09-14 • via Nuitee