The Birch Hotel

Hotels
8.1 (1920 reviews)
Lewes Road , Haywards Heath , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1920 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
E
everett solo_traveller gb
8
Pros:

The staff are very helpful.l and the room was very clean.also the food was very good.

Cons:

Nothing

2026-07-04 via Nuitee
J
Joseph couple gb
8
Convenient for the hospital
Pros:

Tha bar was convenient the breakfast was good.

Cons:

Need to work on the vegi option poor.

2026-07-01 via Nuitee
I
ian solo_traveller gb
8
2026-06-30 via Nuitee
L
Lynn solo_traveller gb
8
Pros:

Great staff, location and cleanliness.

Cons:

Could do with aircon on hot days

2026-06-29 via Nuitee
A
Angela couple gb
10
Comfortable
Pros:

Good selection for breakfast but buffet food not very hot

Cons:

Everything was ok

2026-06-29 via Nuitee
I
Isabelle family_with_children gb
5
2026-06-29 via Nuitee
S
Shirleyannewilliams solo_traveller gb
10
Pros:

Aircon and dinner superb excellent waitress very attentive

Cons:

All good xxx

2026-06-28 via Nuitee
B
Bjørgunn Johnsrud family_with_children no
2
Målet med oppholdet var en god natt med søvn, før vi skulle videre. Ble vanskelig å sove i varmen dessverre.
Pros:

Fin beliggenhet. Stor parkeringsplass. De ansatte prøvde så godt de kunne.

Cons:

vi skulle bare sove på hotellet en natt. det var farlig varmt på rommet vi fikk i 2 etasje, 40 grader. takk til nattportøren som ordnet med 2 vifter og en mugge med isbiter. Denne etasjen burde vært stengt for besøkende i denne varmen. Ingen aircondion.

2026-06-28 via Nuitee
K
Kerry solo_traveller gb
9
2026-06-27 via Nuitee
D
DAVID couple gb
9
just one night and served the purpose. will deffo stay again..staff lovely and breakfast tasty
Pros:

room was clean and fresh...also has air con...bonus

2026-06-27 via Nuitee
A
Anita solo_traveller gb
5
Ok
Pros:

Clean and tidy

Cons:

Breakfast was extremely poor, no choice of healthy options just cooked breakfast or continental

2026-06-26 via Nuitee
A
Adrian couple gb
9
Very good
2026-06-26 via Nuitee
S
Safari55983244684 Friends getaway Hockley, Essex, England
10
Nice hotel great location
Pros:

Booked here to visit the Bluebell steam line for dinner and nearby Nymans National Trust property. We came with friends. The hotel is ideally located for many excursions.

Friendly welcome. Rooms both suitable. Lovely breakfast.

2026-06-24 via Tripadvisor
D
Dan solo_traveller gb
5
Nice but unhelpful air conditioning
Pros:

Clean and fresh decor.

Cons:

I was woken at 5am by the air conditioning system on the roof outside and wasn't able together back to sleep.

2026-06-24 via Nuitee
M
Marguerite couple gb
5
Being on a busy main road off a roundabout not a place for a quiet stay.
Pros:

Fair selection for breakfast except fried eggs were overcooked on both occasions. Waitress very helpful in finding some oat milk for cereal.

Cons:

Ground floor room was quite small with twin beds, the duvets were very thick possibly winter ones which were not pleasant in the current warm temperatures. Unfortunately, the room was next to the staff room which meant there was a lot of talking very late at night and early in the morning!
There was no walk in shower only one over the bath which was a challenge even with the grab rails supplied, ie trying not to slip again.

2026-06-23 via Nuitee
M
Miriam couple de
10
Hoher Komfort, freundliches Personal
Pros:

Die Spontanität des Hotels passte absolut zu meiner spontanen Buchung eine knappe Stunde vor Ankunft. Das Zimmer und das Bad entsprachen voll den hier hinterlegten Bilder und war wirklich sehr schön. So schön, dass wir gleich noch eine Nacht verlängert haben 🤩 Das Frühstück war vielfältig und das Klima im Zimmer sowie die Betten perfekt zur Erholung. Besonders beruhigend für uns war, dass dies das erste Hotel auf unserer Küstenroute von Ost nach West mit einem eigenen Parkplatz war.

Cons:

Nichts zu beanstanden.

2026-06-23 via Nuitee
A
Anita solo_traveller gb
10
heaven
Pros:

it wasnt a tent

Cons:

there is nothing i didnt like. i loved it

2026-06-22 via Nuitee
E
Eileen couple gb
8
The birch is a pleasant place to stay. The staff are lovely.
Pros:

Convenient

Cons:

Staff lovely

2026-06-22 via Nuitee
T
Tamsine couple gb
9
Lovely Hotel. Ample easy parking. Very comfortable rooms
Pros:

Comfortable enough room. Was very appreciative of the bottle of water everyday. View wasn’t very exciting, but it was a lovely quiet room. Beautiful Hotel

Cons:

Carpet could have done with a hoover half way through.

2026-06-22 via Nuitee
M
Mark solo_traveller gb
10
2026-06-21 via Nuitee