Park Grand Heathrow

Hotels
•
London Premier
8.8 (5390 reviews)
449 Great West Road, Heathrow , Hounslow , GB
+44 20 3118 9600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean but costly
Friendly staff
Great location
Excellent food
Cons:
Price concerns
Issues with cleanliness
Receptionist service improvement needed

Categories

Cleanliness
7.84
Multiple reviews noted dust and cleanliness issues in rooms.
Service
9.31
Staff were generally described as helpful, with some exceptions at reception.
Location
8.85
Conveniently located near public transport, appreciated by guests.
Room Quality
8.8
Rooms were described as comfortable, though some reports of small sizes and noise.
Amenities
8.83
Amenities were generally positively received, though some complaints about noise.
Value for Money
8.29
Some guests felt the price was on the higher side for the quality provided.
Food and Beverage
9.34
Food was often highlighted as excellent, contributing positively to the experience.
Overall Experience
9.11
Guests had a generally positive experience, enjoying their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:14

Property Description

Modern Accommodation with Free Wi-Fi and Satellite TV
Located just a 10-minute drive from London Heathrow Airport, the Park Grand London Heathrow Gateway offers contemporary rooms with complimentary Wi-Fi and satellite TV. Each room features an en suite bathroom, iPod docking station, air conditioning, and free toiletries, ensuring a comfortable stay for all guests.

Bar and Restaurant with Wine and Cocktail Selection
Indulge in a variety of wines and cocktails at the hotel's own bar area, complemented by a menu offering full English or continental breakfast options. Whether unwinding after a long day of travel or starting your morning off right, the bar and restaurant provide a convenient and delicious dining experience.

Convenient Location with Easy Access to Transport
With both Hounslow and Osterley Tube Stations just a short 10-minute walk away, exploring London is a breeze. Guests can also enjoy proximity to Hounslow's shops and restaurants, as well as easy access to Twickenham Stadium. The Piccadilly Tube Line from Osterley ensures quick connections to central London.

Book your stay at the Park Grand London Heathrow Gateway for a seamless blend of modern comfort and convenience.

Important information:

The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the hotel directly to make alternative arrangements.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.8
Based on 5390 reviews
Cleanliness: 7.84
Service: 9.31
Location: 8.85
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.11
S
Stephanie • solo_traveller • nz
8
Cons:

I unfortunately had a broken lower leg i appreciated the way access in the hotel. It was disappointing when there was no porter available when I was leaving
The staff didn't take into account my very limited mobility at all...

2026-10-14 • via Nuitee
H
Hamid • couple • gb
1
Pros:

Dear Hotel Management,

I am writing to raise a serious concern regarding an incident that occurred during my stay at your hotel last night.

I booked a room at your hotel for myself and my girlfriend. I had to leave the hotel for some work, so my girlfriend stayed alone in the room overnight.

At approximately 8:05 AM this morning, an unidentified person entered our room. When my girlfriend woke up and noticed the person, they immediately left the room.

This incident has caused us serious concern about our privacy, personal safety, and the security of your hotel.

I would appreciate a prompt explanation of the following:

1. Who entered our room at approximately 8:05 AM?
2. Why did this person enter the room while my girlfriend was inside?
3. Was this person a member of your hotel staff, and did they have authorization to enter?
4. Can you please check the relevant CCTV footage and access records to establish what happened?

Please investigate this incident urgently and provide me with a written explanation. I also request that any relevant CCTV footage and electronic access records be preserved.

I expect this matter to be taken seriously, as every guest has the right to privacy and security during their stay.

I look forward to your prompt response.

Kind regards,

[Hamid Nasir]
[Room No 108]
[ 5044043332362186027 ]
[12-10-26]

Cons:

Dear Hotel Management,

I am writing to raise a serious concern regarding an incident that occurred during my stay at your hotel last night.

I booked a room at your hotel for myself and my girlfriend. I had to leave the hotel for some work, so my girlfriend stayed alone in the room overnight.

At approximately 8:05 AM this morning, an unidentified person entered our room. When my girlfriend woke up and noticed the person, they immediately left the room.

This incident has caused us serious concern about our privacy, personal safety, and the security of your hotel.

I would appreciate a prompt explanation of the following:

1. Who entered our room at approximately 8:05 AM?
2. Why did this person enter the room while my girlfriend was inside?
3. Was this person a member of your hotel staff, and did they have authorization to enter?
4. Can you please check the relevant CCTV footage and access records to establish what happened?

Please investigate this incident urgently and provide me with a written explanation. I also request that any relevant CCTV footage and electronic access records be preserved.

I expect this matter to be taken seriously, as every guest has the right to privacy and security during their stay.

I look forward to your prompt response.

Kind regards,

[Hamid Nasir]
[Room No 108]
[ 5044043332362186027 ]
[12-10-26]

2026-10-14 • via Nuitee
J
Jane • extended_group • gb
8
2026-10-13 • via Nuitee
R
Ridvan Acar • family_with_children • de
1
İch würde das Hotel nie wieder buchen.
Pros:

1. Falsches Zimmer am 1. Abend vorbereitet
2. Wunsch Abreise Datum ändern.
Wir haben keinen verantwortlichen finden können, um unsere Angelegenheiten zu klaeren. Es wurde uns immer gesagt, dass die Zuständige Abteilung per Mail oder Telefon zu erreichen waere. Weder Telefon oder E-Mails haben uns zur einer Verbinung mit einem verantwortlichen geführt.

Cons:

Es war unmöglich einen verantwortlichen zu finden um diverse Angelegenheiten zu sprechen. Das Personal war nur fürs einchecken zustaendig alles andere musste über Telefonat angefragt oder erledigt werden.
İch habe mehrere Mails an die Verwaltung versendet, die bis Dato nicht beantwortet sind.
Auch Booking konnte niemanden vom Hotel erreichen weder telefonisch noch per Mail.

2026-10-13 • via Nuitee
J
John • solo_traveller • gb
6
Reasonably priced but I won't return until key improvements are made.
Pros:

Staff pleasant and efficient. Clean. Lift good. Shower good. Value for money as it was not expensive. Good-sized room.

Cons:

No comfortable chair in the room, only a desk chair. Bed much too high and mattress seemed to slope making sleep difficult. The hotel is right under the Heathrow flight path and beside a very busy junction so understandable that the windows don't open but after 3 nights I longed for some fresh air in the room. The air con/heating is operated by the guest which is good but the gadget is tucked away in a dark corner of the room. Needs a light above it. Hotel is cashless but they only tell you AFTER you have booked. It also appears to be paperless as there is nothing in the rooms to welcome you and explain things.

2026-10-13 • via Nuitee
O
Ogaga • solo_traveller • ng
10
2026-10-13 • via Nuitee
J
Jananthi • couple • gb
6
Pros:

Good facilities

Cons:

Very cold, the room AC did not work

2026-10-11 • via Nuitee
A
Ati Road • family_with_children • gb
10
Pros:

Very good experience

2026-10-11 • via Nuitee
D
Dr Bashir Kassam • solo_traveller • gb
8
2026-10-11 • via Nuitee
M
Maria • couple • gb
10
Comfortable room with great shower
Pros:

Everything

Cons:

N/A

2026-10-11 • via Nuitee
C
czarna • solo_traveller • gb
8
Pros:

Perfect location

Cons:

I requested double bed and we get two single beds make as a one but been not zipped at all, was splitting during the night 😒

2026-10-11 • via Nuitee
S
SIMON • solo_traveller • gb
9
Very good value very good staff only criticism cooked breakfast not hot plates or food break
Pros:

Convenient location

Cons:

Modern
Clean
Well resourced
Well heated

2026-10-10 • via Nuitee
R
Rukhsar • couple • gb
3
Disappointed
Pros:

I always come here and staff are welcoming and nice

Cons:

This time my room heater was completly broken no access to even on my heater tried calling twice no one answered , then had to go down twice to get it sorted. The toilet didnt flush properly not great for the price i paid never had issues before

2026-10-09 • via Nuitee
R
Rukhsar • couple • gb
3
2026-10-09 • via Nuitee
I
Ibrahim • solo_traveller • gb
9
2026-10-09 • via Nuitee
L
liam • solo_traveller • fi
1
Robbery with parking
Pros:

Close to transport

Cons:

Hard to find the parking entrance. Once you are there and pay for parking the hotel still send you a fine because they don’t register you’ve paid parking. If you are renting a vehicle good luck claiming back the fine that’s given falsely. You will be left to pay the fine as the hire car automatically charge it without asking for evidence

2026-10-09 • via Nuitee
I
Ibrahim • solo_traveller • gb
9
2026-10-09 • via Nuitee
I
Ibrahim • solo_traveller • gb
9
Amazing
Pros:

The staff are really helpful and professional. Monika always is happy to help, very kind and always smiling which makes my stay enjoyable

Cons:

The staff are considerate and kind

2026-10-09 • via Nuitee
F
Fis • solo_traveller • gb
8
2026-10-09 • via Nuitee
V
Van Der Biezen • solo_traveller • nl
7
2026-10-08 • via Nuitee