My Hotel @ Bukit Bintang

Hotels
5.9 (309 reviews)
120, Jalan Pudu , Kuala Lumpur , MY
+60 3-2143 5000

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Free luggage storage
Cons:
Dirty rooms
Limited food variety
Noisy environment

Categories

Cleanliness
3.04
Room was reported as dirty with sticky floors and dust.
Service
8.01
Staff were generally helpful but some reviews mention lack of kindness.
Location
9.05
Good location near the center, as mentioned in multiple reviews.
Room Quality
5
Rooms reported as old and needing refurbishment, with little mention of comfort.
Amenities
5.53
Basic amenities present, but cleanliness issues noted.
Value for Money
5.99
Moderate value perceived; suitable for just sleeping, as stated.
Food and Beverage
4.04
Breakfast offerings were limited with suggestions for improvement.
Overall Experience
6.51
Mixed experiences, satisfaction with the hotel but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:22

Property Description

Convenient Location
Located in Jalan Pudu, My Hotel @ Bukit Bintang is surrounded by shopping centers within walking distance.

Comfortable Accommodation
Air-conditioned rooms with flat-screen TVs, minibars, and free toiletries ensure a comfortable stay.

Dining and Services
Enjoy buffet breakfast at My Deli Cafe or explore dining options at nearby Alor Street. Laundry services, daily housekeeping, and tour desk available for a hassle-free experience.

Make your stay in Kuala Lumpur memorable - book now at My Hotel @ Bukit Bintang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: KUL

Location

Guest Reviews

5.9
Based on 309 reviews
Cleanliness: 3.04
Service: 8.01
Location: 9.05
Room Quality: 5
Amenities: 5.53
Value for Money: 5.99
Food and Beverage: 4.04
Overall Experience: 6.51
M
makau • solo_traveller • my
3
2026-09-18 • via Nuitee
M
makau • solo_traveller • my
3
2026-09-18 • via Nuitee
M
makau • solo_traveller • my
2
2026-09-17 • via Nuitee
M
makau • solo_traveller • my
4
Pros:

Nothing I liked in this hotel!!

Cons:

The staffs in front office are nit friendly,one lady is corrupt demands that I should not pay by Visa card yet to go look for ATM and withdraw
When I request for payment receipts I don't even receive .
I was very disappointed that they can't even clean the bathroom and room floor the just spread the sheets,Very lazy and annoying staffs!!

2026-09-17 • via Nuitee
T
Toong • family_with_children • my
5
Pros:

Location

Cons:

Dissatisfied with the cleanliness.

2026-09-15 • via Nuitee
S
Shoshe • solo_traveller • lt
6
2026-09-09 • via Nuitee
T
Taimoor Hayat • family_with_children • pk
6
2026-09-04 • via Nuitee
M
MD Sultan • extended_group • gb
1
Pros:

Extremely disappointing — easily the worst hotel experience I’ve ever had

I’ve stayed in everything from 5-star to 3-star hotels around the world, and this was honestly one of the worst experiences of my life.

The hotel itself looks run-down and tired throughout. It felt very disorganized from the moment we arrived — nothing seemed properly coordinated. To make matters worse, there were almost no proper facilities for guests at all.

The room and bathroom were particularly poor. There was only one hand wash to serve the shower, toilet, and basin — no separate supplies at all. There was no shampoo and no shower gel provided either. To make it even more impractical, the towel rack was mounted directly above the toilet — probably the worst possible place it could have been put.

The service was very poor as well. It just didn't meet even basic standards, let alone what you'd expect from any hotel. I honestly wonder how they hold a license to operate as a hotel at all — it fell so far short of what should be acceptable.

I really cannot recommend staying here — there are far better options elsewhere for the same or better value.

Would I return? No, and I’d hesitate to recommend it to anyone.

2026-08-30 • via Nuitee
M
MOHANNAD • solo_traveller • my
10
2026-08-27 • via Nuitee
M
MOHANNAD • solo_traveller • my
10
2026-08-27 • via Nuitee
M
Mungul • family_with_children • mu
3
2026-08-27 • via Nuitee
M
Muhammad • couple • my
10
2026-08-25 • via Nuitee
S
SANTI • solo_traveller • id
7
Sesuai dengan harganya
Pros:

Lokasinya strategis di tengah kota Bukit Bintang

Cons:

Stafnya tidak ramah

2026-08-22 • via Nuitee
M
mohd faizal • solo_traveller • my
9
2026-08-20 • via Nuitee
M
Mitchell • solo_traveller • th
4
Pros:

Location

Cons:

The staff were appalling

2026-08-14 • via Nuitee
F
Franki • solo_traveller • my
8
2026-08-10 • via Nuitee
Z
Zurie Ali • solo_traveller • my
9
Pros:

Lokasi yang berdekatan dengan tempat menarik seperti bukit bintang Dan jalan alor.
Boleh jalan kaki sahaja. Bilik bersih Dan tilam empuk sangat..berbaloi harga

2026-08-05 • via Nuitee
M
MOHANNAD • family_with_children • my
10
2026-08-03 • via Nuitee
R
Rajiv • extended_group • in
10
2026-07-21 • via Nuitee
背包客 • extended_group • tw
8
2026-07-17 • via Nuitee