Kimpton Hotel Palomar Phoenix Cityscape by IHG

Hotels
•
Kimpton Hotels
8.9 (623 reviews)
2 East Jefferson Street , Phoenix , US
+1 602-253-6633

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Excellent downtown location — walking distance to stadiums, restaurants, concerts
Friendly, attentive and named staff praised repeatedly
Clean, comfortable rooms and beds reported by many guests
Social/happy hour and rooftop pool/bar frequently enjoyed
Good on-site food and drink options
Cons:
Parking issues: limited valet/parking capacity, high fees and billing/permit problems
Occasional cleanliness lapses (smelly towels, surfaces not wiped)
In-room amenity problems: no coffee maker/microwave and some fridges not working
Pool complaints: smaller than expected, shaded/noisy in afternoon, limited hours
Confusing billing/pricing and unexpected breakfast surcharge reported by some

Categories

Cleanliness
8.7
Generally reported as very clean across multiple reviews (comfortable beds, clean rooms). A few isolated issues noted (towels smelling funky, a table not wiped down).
Service
9.4
Consistently praised — staff repeatedly called out as friendly, welcoming and accommodating (names like Bryce, Douglas, Jessica, Dylan, Naomi, Matt mentioned); check-in smooth and standout service at bar and rooftop.
Location
9.6
Widely praised as perfect/downtown, walking distance to Chase Field, restaurants, concerts and entertainment; frequent positive mentions.
Room Quality
8.8
Rooms described as spacious, comfortable and clean in many reviews, with pleasant views on upper floors; some rooms had minor issues (no coffee maker/microwave, small/non-working fridge reported).
Amenities
8.3
Popular amenities: social/happy hour, rooftop pool and bar received strong positive comments. Some complaints: pool smaller or shaded/noisy in afternoon, limited pool hours, issues with in-room appliances.
Value for Money
7.4
Mixed: several guests felt good value, but there are notable negatives around unexpected charges — parking fees, valet capacity, and an unexpected breakfast surcharge or confusing billing reduced perceived value.
Food and Beverage
9.1
Food and on-site bar (Blue Hound) praised, breakfasts generally liked; guests highlighted good dining and drink selection and enjoyed the social hour.
Overall Experience
9.9
Overall stays described as fantastic and highly recommended by many guests — excellent service, great location and enjoyable rooftop/pool/bar experiences, with a few operational issues not detracting from overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Rooftop Pool and Bar
Experience luxury at its finest with our rooftop pool and bar, offering stunning views of the cityscape while you relax and unwind.

Gourmet Dining at Blue Hound Kitchen
Indulge in a culinary delight at Blue Hound Kitchen, where locally sourced organic ingredients come together to create a mouthwatering menu for lunch and dinner.

Convenience and Comfort
From a concierge service to in-room spa services, we ensure your stay is seamless and enjoyable. Plus, enjoy free access to EOS Fitness and a business centre during your visit.

Book your stay at Palomar Phoenix Cityscape, a Kimpton Hotel, and immerse yourself in the vibrant heart of Phoenix.

Important information:

Kimpton Hotels considers 10 or more rooms a group. Kimpton Hotels reserves the right to cancel 10 or more rooms booked online. Please contact the hotel directly if booking 10 or more rooms.

Guests under the age of 18 can only check in with a parent or official guardian.

The guest amenity fee includes:

• $10 daily food and beverage credit
• Upgraded WiFi speed throughout the hotel guest rooms and public spaces for up to 5 devices
• 15% off spa and salon services at Perry Monge Salon & Spa
• Access to EOS Fitness Club and EOS Fitness Classes
• Unlimited local and long distance telephone calls
• Complimentary printing, faxing and copyingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.9
Based on 623 reviews
Cleanliness: 8.7
Service: 9.4
Location: 9.6
Room Quality: 8.8
Amenities: 8.3
Value for Money: 7.4
Food and Beverage: 9.1
Overall Experience: 9.9
U
Ursula • couple • de
8
2026-10-31 • via Nuitee
A
Adriana • couple • us
9
Elegant but convenient!
Pros:

The location was perfect for the concert, the amenities were amazing! I loved the happy hour.

Cons:

The only thing was that the towels for the bathroom smelt a little funky and the table
In our room didn’t look wiped down from previous person. Other than that I loved it !

2026-10-20 • via Nuitee
V
Victor • couple • us
7
2026-10-15 • via Nuitee
J
Justin • extended_group • us
9
2026-10-12 • via Nuitee
D
Desiree • family_with_children • us
9
Pros:

Excellent

Cons:

Valet parking lot as too short for the amount of people checking in

2026-09-16 • via Nuitee
F
Francisco • couple • us
10
2026-09-14 • via Nuitee
J
Jamal • solo_traveller • us
10
It was amazing. Food was great and location even better, you’re close walking distance to everything.
Pros:

The food and location

2026-09-13 • via Nuitee
J
Jamal • solo_traveller • us
10
2026-09-13 • via Nuitee
A
Abby • couple • us
5
It overall was nice I just wish the parking was better and we kept getting stuck in the elevators
Pros:

Very clean and close

Cons:

The parking we got charged 70 dollars and a violation when we paid each time going in and out since the front office didn’t want to give us a parking pass after saying we could get one

2026-09-12 • via Nuitee
L
Luen • solo_traveller • us
10
Pros:

I love the staff they were so kind from the moment we checked in until we checked out.

Cons:

I wish the pool was opened longer but it was a nice experience regardless.

2026-09-08 • via Nuitee
V
vasquez • solo_traveller • us
9
Pros:

Pool area

Cons:

No coffee maker in room no microwave and the little fridge was not working

2026-09-07 • via Nuitee
D
Dawn • solo_traveller • us
10
2026-09-06 • via Nuitee
M
Melissa • couple • us
10
Great place to stay and located around many restaurants and bars
Pros:

Convenient location and clean facility

2026-09-01 • via Nuitee
V
vasquez • solo_traveller • us
10
2026-08-31 • via Nuitee
A
Arden • solo_traveller • us
10
2026-08-27 • via Nuitee
C
Calieb • couple • us
10
Perfect location for downtown phoenix
Pros:

The friendly staff and the location!

Cons:

I loved everything about this hotel

2026-08-24 • via Nuitee
V
Valenzuela • solo_traveller • us
10
2026-08-23 • via Nuitee
J
Joanne • extended_group • gb
8
2026-08-18 • via Nuitee
P
Presley • extended_group • us
8
2026-08-16 • via Nuitee
F
Francois • solo_traveller • fr
8
Pros:

Hôtels moderne.
Bon petit déjeuner.
.

Cons:

Piscine a l'ombre l'après-midi et bruyante car proche route.
Le petit déjeuner était inclus mais a priori sur la base d'un forfait non précisé par booking lors de la réservation : nous avons dû payer 26$ de supplément !

2026-08-08 • via Nuitee