Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Amenities not as expected
Food quality inconsistent
Parking fees

Categories

Cleanliness
8.15
Most reviews mentioned cleanliness as satisfactory but noted some issues, hence a moderate score.
Service
8.65
Many reviews highlighted friendly and amazing staff, indicating high service quality.
Location
8.95
Location praised in multiple reviews, consistently rated as excellent.
Room Quality
7.95
Large rooms mentioned positively, but some issues noted that's impacting the score.
Amenities
7.45
Some amenities were criticized, leading to a lower rating here.
Value for Money
8.35
Generally good value was noted, with some specific criticisms regarding charges.
Food and Beverage
7.75
Food quality noted as average in several comments, impacting this rating.
Overall Experience
8.35
Overall satisfaction was positive, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:01

Property Description

Luxurious Tradition and Prime Location
The 5-star Hotel Europe, with over 130 years of tradition, offers a blend of luxury and history in the heart of Sarajevo. Situated between the Ottoman Old Town and the Austro-Hungarian buildings, it provides a unique experience for guests seeking elegance and convenience.

Wellness Oasis and Culinary Delights
Indulge in relaxation at the wellness centre with Turkish bath, saunas, and beauty treatments. Enjoy a variety of coffee beverages at Bečka Kafana and savor local and international cuisine at the à la carte restaurant, ensuring a delightful culinary journey during your stay.

Convenience and Accessibility
With major attractions within a 300-metre radius, a supermarket, restaurants, bars, and parks just steps away, Hotel Europe offers the perfect base for exploring Sarajevo. Additionally, being in close proximity to transportation hubs makes travel seamless for guests.

To experience the epitome of luxury and convenience at Hotel Europe, book your stay now.

Important information:

According to the provisions of the law, smoking is prohibited in all accommodations units.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Location

Guest Reviews

8.2
Based on 2276 reviews
Cleanliness: 8.15
Service: 8.65
Location: 8.95
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.35
Food and Beverage: 7.75
Overall Experience: 8.35
K
karyme • solo_traveller • br
7
2026-10-29 • via Nuitee
A
Andy • couple • us
1
We booked expecting 5 star luxury, we got at best a three star weak experience. Stay away.
Pros:

Location is great.

Cons:

This hotel says 5 star, but it is barely a three star. The room was tired and dated. The carpet and upholstery was filthy, and musty. The bed was hard as a rock. The door to the balcony required enormous strength and fiddling just to open it. The lighting in the suite was dim and ill-placed. The bathtub leaked all over the bathroom. The safe was broken, and we asked to get it fixed, nobody fixed it. Breakfast buffet was weak. The eggs cold and overcooked. The pastries seemed stale. On checkout, we paid for our parking, but the staff never explained how to exit the garage, so I had to walk all the way back to the front desk to get them to open the garage gate.

2026-10-27 • via Nuitee
S
SELMA PELİN • extended_group • tr
9
Pros:

Konum mükemmel, odalar çok geniş kahvaltı yapmadığım için yorum yapamayacağım. Ama tekrar gidersem mutlaka bu otelde kalacağım.

Cons:

Banyo oldukça geniş ve konforlu tek sorun duşa kabinden su dışarı çıkıyor, mutlaka önlem alınmalı.

2026-10-26 • via Nuitee
J
Jan • extended_group • ch
7
2026-10-24 • via Nuitee
M
Mate • couple • hr
6
Dissapointed. Other than great location and some very nice facilities this hotel does not offer anything close to 5 star
Pros:

Location and very comfortable bed.

Cons:

It is very much outdated! Well bellow 5 stars. Toilet is very small and in poor condition.

2026-10-24 • via Nuitee
Y
Yasar • solo_traveller • de
8
2026-10-23 • via Nuitee
F
Fayyaz • couple • pk
9
Excellent location in the middle of the old town.
Pros:

Location and character

Cons:

The bathrooms need maintenance

2026-10-22 • via Nuitee
K
Krebs • couple • si
5
Dobro, odličen zajtrk, lokacija izjemna
Pros:

Lokacija

Cons:

Cistoca in poskodbe

2026-10-22 • via Nuitee
A
André • solo_traveller • de
9
Zentral in Sarajewo, mit historischem Flair.
Pros:

Ein schönes historisches Hotel, das auch nach einigen Jahren einen guten Standard erhalten hat. Tolle Lage und ein wunderschönes Café im Stil der Wiener Caféhäuser.

Cons:

Frühstück war sehr reichhaltig, aber das Buffet und auch die Obstplatten manchmal etwas wild und durcheinander aus. Ansonsten keine Beanstandungen.

2026-10-20 • via Nuitee
N
Nataša • family_with_children • hr
10
2026-10-19 • via Nuitee
N
Nadine • couple • us
9
2026-10-18 • via Nuitee
J
Jasper • extended_group • nl
5
Uitstekende ligging, maar het hotel kan wel een opfrisbeurt gebruiken
Pros:

Wij verbleven in een superior kamer met twee aparte bedden. De kamer is ruim en biedt voldoende hang- en legruimte voor kleding. De bedden zijn comfortabel en de kussens zijn prettig. Ook de verduisterende gordijnen doen goed hun werk.

Een absoluut pluspunt is de ligging van het hotel. Het centrum ligt op een steenworp afstand en het hotel is bovendien gemakkelijk bereikbaar van en naar de luchthaven van Sarajevo. Erg praktisch is ook de inpandige kiosk, waar je gemakkelijk iets te drinken of een snack kunt kopen.

Cons:

Helaas zijn zowel de kamers als de algemene ruimtes van het hotel behoorlijk gedateerd en op sommige plekken zichtbaar slecht onderhouden. Ook de schoonmaak van de kamer kan echt beter. Zo zaten de kranen onder de kalkaanslag en was er in de hoeken van de douche duidelijk aanslag zichtbaar.

Daarnaast vonden wij de verlichting op de kamer erg ongezellig door het harde, witte licht. Ook het ontbijt stelde wat teleur: het buffet werd onvoldoende aangevuld, waardoor verschillende producten regelmatig niet beschikbaar waren of er al te lang lagen waardoor het niet meer vers was.

Wat voor ons eveneens tegenviel, was de service. Het personeel kwam weinig attent en behulpzaam over, waardoor het verblijf niet het gastvrije gevoel gaf dat je bij een hotel in deze prijsklasse zou verwachten.

Alles bij elkaar geeft het hotel helaas wat het gevoel van vergane glorie, zeker gezien het prijsniveau. De uitstekende ligging is absoluut een reden om dit hotel te overwegen. Maar als je het geen probleem vindt om ongeveer tien minuten naar het centrum te lopen, zijn er wat ons betreft betere alternatieven te vinden.

2026-10-16 • via Nuitee
J
Jens • solo_traveller • de
10
Gerne komme ich wieder
Pros:

Tolle Lage, großzügige Zimmer

2026-10-13 • via Nuitee
M
Mitchell • couple • au
8
Pros:

Location was fantastic and the room was very comfortable and clean

Cons:

The shower did not drain well and the bathroom floor became very wet and dangerous. External events seemed to take priority over paying guests.

2026-10-13 • via Nuitee
T
tcsaba • couple • hu
5
Pros:

The property benefits from an excellent location and offers a particularly generous breakfast.

Cons:

Unfortunately, the overall comfort of the stay was significantly affected by several issues.
The room temperature could not be adjusted and remained at an uncomfortable 26°C throughout our stay. Opening the window was not a viable option, as a nearby pub with an outdoor terrace and live music generated excessive noise until approximately 2:00 a.m.
Despite requesting a different room, no alternative accommodation was offered.
Furthermore, we were not informed in advance that a wedding reception would be taking place at the hotel during our stay. The additional noise and disturbances associated with the event further compromised our comfort and ability to rest.
These issues significantly impacted the quality of our stay and fell well below the standards we would reasonably expect from a hotel of this category.

2026-10-12 • via Nuitee
A
Adem • couple • tr
8
Harika
Pros:

Konumu, temizliği ve lezzeti

Cons:

Yetersiz havalandırma

2026-10-12 • via Nuitee
K
Ketil • solo_traveller • no
9
2026-10-11 • via Nuitee
B
Bojana • solo_traveller • rs
10
Pros:

Boravak u hotelu Evropa u Sarajevu bio je zaista divno iskustvo! Hotel odiše elegancijom, istorijskim šarmom i prelepim enterijerom, a njegova lokacija je savršena – u samom srcu Sarajeva, nadomak svih najvažnijih znamenitosti.

Posebnu zahvalnost želim da uputim ljubaznom i profesionalnom osoblju na recepciji, koje mi je dodelilo predivnu sobu i učinilo da se od prvog trenutka osećam dobrodošlo.

Velike pohvale zaslužuju i divne dame zadužene za održavanje soba! Izuzetno ljubazne, pažljive, vredne i profesionalne. Zaista su najbolje i zaslužuju sve pohvale!

Hotel Evropa je mesto u koje bih se sa zadovoljstvom ponovo vratila i koje od srca preporučujem svima koji posećuju Sarajevo.

Hvala celom timu na divnom gostoprimstvu! ❤️

2026-10-11 • via Nuitee
Y
YINRU • extended_group • cn
8
2026-10-10 • via Nuitee
M
Martin • extended_group • dk
9
2026-10-10 • via Nuitee