Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Amenities not as expected
Food quality inconsistent
Parking fees

Categories

Cleanliness
8.15
Most reviews mentioned cleanliness as satisfactory but noted some issues, hence a moderate score.
Service
8.65
Many reviews highlighted friendly and amazing staff, indicating high service quality.
Location
8.95
Location praised in multiple reviews, consistently rated as excellent.
Room Quality
7.95
Large rooms mentioned positively, but some issues noted that's impacting the score.
Amenities
7.45
Some amenities were criticized, leading to a lower rating here.
Value for Money
8.35
Generally good value was noted, with some specific criticisms regarding charges.
Food and Beverage
7.75
Food quality noted as average in several comments, impacting this rating.
Overall Experience
8.35
Overall satisfaction was positive, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:01

Property Description

Luxurious Tradition and Prime Location
The 5-star Hotel Europe, with over 130 years of tradition, offers a blend of luxury and history in the heart of Sarajevo. Situated between the Ottoman Old Town and the Austro-Hungarian buildings, it provides a unique experience for guests seeking elegance and convenience.

Wellness Oasis and Culinary Delights
Indulge in relaxation at the wellness centre with Turkish bath, saunas, and beauty treatments. Enjoy a variety of coffee beverages at Bečka Kafana and savor local and international cuisine at the à la carte restaurant, ensuring a delightful culinary journey during your stay.

Convenience and Accessibility
With major attractions within a 300-metre radius, a supermarket, restaurants, bars, and parks just steps away, Hotel Europe offers the perfect base for exploring Sarajevo. Additionally, being in close proximity to transportation hubs makes travel seamless for guests.

To experience the epitome of luxury and convenience at Hotel Europe, book your stay now.

Important information:

According to the provisions of the law, smoking is prohibited in all accommodations units.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 6 years old stay for € 10.23 per person per night when using an existing bed.
    Children from 7 years old to 17 years old stay for € 33.23 per person per night when using an existing bed.
    Children from 5 years old to 6 years old stay for € 10.23 per person per night when using an available extra bed.
    People 7 years old and over stay for € 33.23 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 20.50 per day.

Location

Guest Reviews

8.2
Based on 2181 reviews
Cleanliness: 8.15
Service: 8.65
Location: 8.95
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.35
Food and Beverage: 7.75
Overall Experience: 8.35
R
Ramiz family_with_children se
10
Bästa hotellet i Sarajevo
Pros:

Centralt grymt bra läge. Välstädat. God frukost. Bra isolering. Trevlig och hjälpsam personal. Rekommenderar verkligen!

2026-07-18 via Nuitee
D
Delic family_with_children ch
10
2026-07-18 via Nuitee
R
Radosław family_with_children pl
10
Pros:

Ten obiekt jest najlepszy!! Czysto, komfortowo w samym centrum. Różnorodne śniadania. Szerokie i wygodne łóżka. Bardzo świeża i czysta pościel. Swobodny dostęp do basenu. Miła i przyjazna obsługa. Po raz kolejny z chęcią nocowaliśmy w tym hotelu.

2026-07-18 via Nuitee
M
Maher couple sa
5
Would not recommend staying at this hotel, only use their parking to visit the old town.
Pros:

Location

Cons:

Bed comfort
Overall hotel and room very old and give a doom vibes. No prober tv, very small room, bathroom was not supper clean, if you want to iron your cloth they don’t give you the iron machine they ask you to give them your cloth.

2026-07-17 via Nuitee
K
Kirikov solo_traveller ru
10
2026-07-17 via Nuitee
W
Wai Man Wilma couple hk
8
A comfortable and decent hotel with great location.
Pros:

Centrally located in the old town with a decent car park and very near to all the major attractions of the city.

Cons:

Stayed 3 nights but had housekeeping for only 2 nights. We had to fetch our own towels and make our own beds.

2026-07-16 via Nuitee
H
Harry solo_traveller nl
8
Pros:

Terras

Cons:

Airco

2026-07-15 via Nuitee
O
ORHAN couple tr
9
Every thing was good. Thank you.
Pros:

The hotel has a very good location, the rooms are very clean, the staff are very helpful and the breakfast was good. It has a car park with additional fee.

Cons:

The entrance is a little bit complicated but since it is in the city center, it’s fairly ok

2026-07-15 via Nuitee
A
Ali couple us
4
STAY AWAY, VERY DISAPPOINTING: Location & Staff are good but everything else SUCKS
Pros:

Location is perfect, staff was very helpful(especially front desk)

Cons:

Hotel NEEDS MAJOR updates, complete remodel. Ancient everything, I mean everything from the floor up including furniture, bedding, doors(OMG our bathroom door rubs against the floor making this horrible noise so you can imagine using the restroom when your partner is asleep. Shower took Forever to get water going, I never succeeded in getting it to work, may be I had to wait more than 10 min for the water to start pouring out(Arrrrghghghgh). Everything is ancient: carpets in the hallways, light fixtures, furniture, etc...etc...) Breakfast: very cheap ingredients, mediocre quality, lots of junk just to fill space and claim variety, even their coffee machine is ANCIENT and makes REALLY watered down espresso. Disappointment after another! for the money I would not pick this hotel again ever not even for the location. They could make up for it by giving you free parking but of course not: it's 40BAM/day and it's a freaking maze to get to the parking using their 100 year old ONE LONELY elevator that takes Forever to come and then 5 min later the door opens. Very frustrating and I'm not Exaggerating at all. These people are clueless as to what similar hotels have to offer. The ONLY thing going for this hotel is its location, everything else is substandard for the amount of money they charge

2026-07-14 via Nuitee
R
Ramira family_with_children at
9
Super Lage, sehr bemühtes Servicepersonal
Cons:

Parkgebühren, keine Ladestation wie angeboten

2026-07-13 via Nuitee
I
Ilgaz27 extended_group tr
8
Cons:

Bir odada duşakabin yoktu.

2026-07-13 via Nuitee
B
BALWANT couple in
9
As whole it was good. Breakfast was ok. Service boy Varinder Singh in restaurant was very helpful
Pros:

The location is fabulous

Cons:

Everything is very good but needs a bit of maintenance

2026-07-12 via Nuitee
A
A solo_traveller ie
7
An ok stay
Pros:

Location is perfect. Close to lots of great bars and restaurants as well as the old town. Room was spacious.

Cons:

The air conditioning is really not good. Instead of the usual wall unit you'd typically see, it is a vent in the window sill. As a result, the cold air doesn't circulate well. The room got incredibly hot. It was only around 25 degrees when we were there which was fortunate. I would not like to be trying to sleep in that room if it was any hotter.
The breakfast was not the best. No one greeted us on either morning. The food options were also not really to our taste.

2026-07-12 via Nuitee
D
Dajla couple us
10
2026-07-11 via Nuitee
L
Lisa couple at
8
2026-07-10 via Nuitee
G
Grant solo_traveller ke
7
2026-07-10 via Nuitee
M
Martin solo_traveller cz
8
2026-07-10 via Nuitee
J
Jagoda solo_traveller rs
10
2026-07-09 via Nuitee
P
Predrag Milasevic couple me
9
2026-07-08 via Nuitee
V
Vladimir solo_traveller hr
8
2026-07-07 via Nuitee