Hotel Säntis - Genuss & Tradition

Hotels
8.9 (172 reviews)
Landsgemeindeplatz 3 , Appenzell , ch

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Parking fees
Breakfast quality issues
Cleanliness concerns

Categories

Cleanliness
8.04
Some guests mentioned cleanliness issues, particularly with the sofa and overall condition of the room.
Service
9.51
Staff were frequently described as friendly, welcoming, and providing good service.
Location
9.55
Guests praised the hotel for its excellent location in the middle of town, allowing for easy access to attractions.
Room Quality
9
Rooms were generally described as comfortable and well appointed, although there were mentions of missing amenities like air conditioning.
Amenities
8.53
While some amenities received praise, there were issues noted with parking fees and breakfast offerings.
Value for Money
7.99
Some guests felt that the prices did not match the quality of experience, especially regarding breakfast.
Food and Beverage
9.04
The restaurant received high praise for dinner and overall quality, but breakfast could be improved.
Overall Experience
9.51
Guests generally had a very positive experience, considering returning and recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:31

Property Description

Magnificent Mountain View

Gastronomic Delights: Indulge in our light and wholesome cuisine, complemented by a popular wine list and local specialties in our cosy "Landsgmend-Stobe".

Relaxing Retreat: Unwind in rooms equipped with work desks, safes, and TVs, along with private bathrooms. Enjoy the extensive spa and seminar facilities for a rejuvenating stay.

Immerse yourself in the beauty of Appenzell, pampered by the Heeb family after your outdoor adventures. Explore unique shops near the hotel for a memorable experience.

Book now for an unforgettable stay at Romantik Hotel Säntis!

Important information:

Please note that when checking in with dogs, an extra fee of CHF 15.00 per night appliesPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 25 per person per night when using an available cot.
    Children up to and including 5 years old stay for CHF 70 per person per night when using an existing bed.
    People 3 years old and over stay for CHF 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 172 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 9
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 9.51
B
Bernhard • couple • ch
10
Kommen wieder
Pros:

Zentrale Lage, sehr freundliches und zuvorkommendes Personal. Gutes Frühstück.

2026-05-30 • via Nuitee
H
Hansjoerg • couple • ch
9
2026-05-29 • via Nuitee
B
Beat • couple • ch
10
Entspannter Aufenthalt in einem sehr sympathischen Hotel
Pros:

Tolles Hotel an bester Lage, sehr freundliches Personal und ausgezeichnetem Restaurant. Das Frühstücksbuffet war ebenfalls sehr umfangreich und lässt kaum Wünsche offen.

2026-05-28 • via Nuitee
E
Erwin • couple • ch
10
2026-05-28 • via Nuitee
O
ONUR • couple • tr
1
Our stay at this hotel was unfortunately far from what we expected, and aside from the convenient location, there was ve
Pros:

Only location

Cons:

Our stay at this hotel was unfortunately far from what we expected, and aside from the convenient location, there was very little that left a positive impression. We have stayed in many different hotels during our travels, but the issues we encountered here were both numerous and disruptive.

Upon arrival, we were informed that our room had been “upgraded.” However, the room we were given was a tiny space on the ground floor at the very back of the property, facing the garbage bins. This was nowhere near what one would consider an upgrade, and it left us feeling misled. After raising the issue, we were moved to another room, but this change did not resolve the overall problems.

The new room was still far below expectations. The furnishings were outdated, the room felt neglected, and overall comfort was lacking. Although we were traveling as a couple, we were given twin beds, and the beds separated on their own every single night, making it impossible to sleep comfortably. There was no air conditioning, the bathroom door offered no privacy at all, and an unpleasant smell lingered in the room throughout our stay. These issues made it difficult to relax or feel at ease.

Breakfast was acceptable in terms of taste, but the dining area felt old-fashioned and the tables were not cleaned thoroughly, which affected the overall experience. It’s hard to enjoy a meal when the environment doesn’t feel hygienic.

While the staff was not rude, the initial information we were given about the room was clearly misleading, and this significantly contributed to our dissatisfaction. Feeling misinformed at the very beginning set a negative tone for the rest of the stay.

In summary, apart from the location, we struggled to find anything that met even basic expectations. The room conditions, comfort level, cleanliness, and overall atmosphere were disappointing. For these reasons, I would recommend considering other accommodation options.

2026-05-28 • via Nuitee
A
Angelo • couple • ch
8
2026-05-26 • via Nuitee
A
ANNA • family_with_children • es
8
2026-05-25 • via Nuitee
C
Cheryl • couple • us
10
Pros:

The Hotel Säntis was so charming. It was like stepping back in time. The staff was friendly and very helpful.

2026-05-25 • via Nuitee
S
Siegfried • couple • ch
9
2026-05-22 • via Nuitee
B
Betschart • solo_traveller • ch
9
2026-05-22 • via Nuitee
E
Elisa • family_with_children • ch
10
2026-05-20 • via Nuitee
K
Katharina • couple • ch
9
2026-05-18 • via Nuitee
M
Mark • solo_traveller • ch
10
2026-05-18 • via Nuitee
N
Nicole • couple • at
9
2026-05-14 • via Nuitee
S
Silvia • couple • ch
10
Wir kommen wieder
Pros:

Einfach alles, es ist immer super toll und freundlich.

2026-05-12 • via Nuitee
B
Barbara • family_with_children • ch
8
Pros:

Super Lage, wunderschönes altes Gebäude, tolles Frühstück. Schönes neues Bad mit guter Dusche im Zimmer. Parking für Hotelgäste. Das Personal war immer sehr freundlich und hilfsbereit.

Cons:

Die Zimmereinrichtung ist in die Jahre gekommen. Matratzen waren viel zu weich. Bei enem 4-Sterne-Hotel erwarte ich einen Wasserkocher oder kleine Kaffemaschine im Zimmer.

2026-05-11 • via Nuitee
S
Silvana • couple • ch
8
super schönes Erlebnis
Pros:

sehr gutes Frühstück

Cons:

Es ist recht ringhörig

2026-05-03 • via Nuitee
A
Altaf • extended_group • gb
10
2026-04-27 • via Nuitee
R
Roumiana • solo_traveller • gb
10
Appenzell is a must see place and hotel Santis is the best place to stay. The staff and service is exceptional - from re
Pros:

Everything, it is a bijou

Cons:

n/a

2026-04-21 • via Nuitee
R
Roland • solo_traveller • ch
8
2026-04-12 • via Nuitee