Hotel Astoria

Hotels
8.9 (389 reviews)
Steinmattstrasse 32 , Zermatt , CH
+41 27 967 52 22

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness issues
Old-fashioned rooms

Categories

Cleanliness
8.36
Some reviews indicated that the floor cleaning could be better.
Service
9.33
Multiple reviews highlighted the helpful and friendly staff.
Location
9.37
The hotel is conveniently located near attractions and offers beautiful views.
Room Quality
8.32
Some rooms were noted as old-fashioned, but overall clean and comfortable.
Amenities
8.85
The wellness area was appreciated; however, some furniture was found outdated.
Value for Money
9.31
Guests felt the price was reasonable for the quality of services received.
Food and Beverage
8.86
Breakfast received positive remarks, though it varied in opinion.
Overall Experience
8.83
The overall feedback was positive with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Stay in the Heart of Zermatt

Spacious Rooms and Free WiFi: Enjoy the comfort of our spacious rooms and stay connected with complimentary WiFi during your stay.

Wellness Area Access: Relax and rejuvenate in our wellness area available for a surcharge, perfect for unwinding after a day of exploring Zermatt.

Convenient Location: With Zermatt Train Station and Klein-Matterhorn Cable Car just a 10-minute walk away, and a bus stop around the corner, our hotel offers easy access to key attractions and transportation.

Experience special gala dinners during festive seasons and explore the lively bar, supermarket, bakery, and more right next to the hotel. Book now for a memorable stay at Hotel Astoria.

Important information:

Please note that Zermatt is a car-free village. Guests can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.9
Based on 389 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
W
wolfi • solo_traveller • at
6
2026-10-14 • via Nuitee
S
Séverine • couple • ch
10
Wow
Pros:

La grandeur de la chambre était incroyable, avec balcon d'où on pouvait voir le Cervin ! Zone piétonne et hôtel bien centré.

Cons:

Rien.

2026-10-13 • via Nuitee
P
Pierre • solo_traveller • ca
10
2026-10-13 • via Nuitee
Ádám • solo_traveller • hu
10
Pros:

Everything was amazing, we thought it is even better than the pictures. Breakfast has good variety. Rooms are big and well equipped. There is also an elevator to help get your luggage to your room upstairs.

Cons:

The mattresses were very very soft for our preference, but still they were very comfortable.

2026-10-10 • via Nuitee
E
EL • solo_traveller • ch
7
2026-10-10 • via Nuitee
I
Iwona • solo_traveller • pl
10
2026-10-07 • via Nuitee
T
Tianle • solo_traveller • cn
10
Pros:

房间很宽敞，布置也漂亮。有多个沙发和座椅。隔壁有很好的餐厅。早餐不错。有部分房间面向马特洪峰（前提是你能订到），没有的话也可以下楼转角到河边观赏。晚上的灯光来自于一侧的灯带，没有顶灯（可能是层高比较低不便安装）。距离火车站徒步10分钟，有微微爬坡和台阶，不远不近。

Cons:

卫生间需要自行开窗通风，浴缸淋浴稍有不便。

2026-10-07 • via Nuitee
P
Philipp • extended_group • ch
8
2026-09-19 • via Nuitee
B
Baillargeon • solo_traveller • ca
8
Pros:

Belle chambre, bien situé avec vue sur le mont Cervin. Bons déjeuners.

2026-09-14 • via Nuitee
R
Roman • solo_traveller • ch
9
Pros:

Great location in the middle of Zermatt.
Good breakfast.
I'm satisfied overall.

Cons:

Room is kind of tiny.

2026-09-14 • via Nuitee
M
Magnus • solo_traveller • no
9
2026-09-13 • via Nuitee
M
Maíra • solo_traveller • br
10
Pros:

Hotel com boa estrutura. Quarto imenso, confortável e limpo. Café da manhã variado e funcionários simpáticos e solícitos, com o plus de falarem português. Ótima localização, 10 minutos do centro da cidade e principais pontos como estação de trem e de teleférico.

2026-09-13 • via Nuitee
R
Rachel • solo_traveller • gb
8
2026-09-12 • via Nuitee
S
Silvia • extended_group • ch
8
Tiptop
Pros:

Sauber, Frühstüch war sehr lecker.

Cons:

Die Ausstattung war einmal sehr modern; jetzt ist es etwas aus der Mode.

2026-09-12 • via Nuitee
S
Sonja • couple • ch
9
Sehr gut
Pros:

Alles

Cons:

Nichts

2026-09-10 • via Nuitee
F
Floriana • solo_traveller • ch
9
2026-09-10 • via Nuitee
C
Christian • couple • ch
8
Bon rapport qualité/prix
Pros:

Son accueil, son emplacement, sa propreté

Cons:

La salle de bain mérite d’être refaite (problème d’écoulement lavabo et baignoire, barre de douche défectueuse, pourquoi une baignoire et pas une simple douche, porte bruyante, carrelage vieillot)

2026-09-09 • via Nuitee
M
Morag • solo_traveller • gb
9
Pros:

Loved the location. Was comfortable and staff lovely

Cons:

Would have liked tea and coffee in the room

2026-09-09 • via Nuitee
H
Heidi • couple • ch
6
Pros:

Das Frühstück war gut.

Cons:

Es besteht ein gewisser Renovationsbedarf.
Schrank Badezimmer, Bodenplatten mit Rissen, Badezimmertüre abgenutzt.

2026-09-09 • via Nuitee
E
Eimantas • solo_traveller • ie
10
Pros:

Aesthetic cosy room

2026-09-08 • via Nuitee