Hotel Astoria

Hotels
8.9 (379 reviews)
Steinmattstrasse 32 , Zermatt , ch
+41 27 967 52 22

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness issues
Old-fashioned rooms

Categories

Cleanliness
8.36
Some reviews indicated that the floor cleaning could be better.
Service
9.33
Multiple reviews highlighted the helpful and friendly staff.
Location
9.37
The hotel is conveniently located near attractions and offers beautiful views.
Room Quality
8.32
Some rooms were noted as old-fashioned, but overall clean and comfortable.
Amenities
8.85
The wellness area was appreciated; however, some furniture was found outdated.
Value for Money
9.31
Guests felt the price was reasonable for the quality of services received.
Food and Beverage
8.86
Breakfast received positive remarks, though it varied in opinion.
Overall Experience
8.83
The overall feedback was positive with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Stay in the Heart of Zermatt

Spacious Rooms and Free WiFi: Enjoy the comfort of our spacious rooms and stay connected with complimentary WiFi during your stay.

Wellness Area Access: Relax and rejuvenate in our wellness area available for a surcharge, perfect for unwinding after a day of exploring Zermatt.

Convenient Location: With Zermatt Train Station and Klein-Matterhorn Cable Car just a 10-minute walk away, and a bus stop around the corner, our hotel offers easy access to key attractions and transportation.

Experience special gala dinners during festive seasons and explore the lively bar, supermarket, bakery, and more right next to the hotel. Book now for a memorable stay at Hotel Astoria.

Important information:

Please note that Zermatt is a car-free village. Guests can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.9
Based on 379 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
M
meijuan • family_with_children • cn
9
2026-08-12 • via Nuitee
T
Thomas • couple • ch
7
Pros:

Es war das beste Zimmer mit Blick aufs Matterhorn.

Cons:

Etwas in die Jahre gekommen.

2026-08-11 • via Nuitee
D
Denis • couple • fr
8
Pros:

La chambre

Cons:

La salle de bain qui mériterait d’être rénovée

2026-08-10 • via Nuitee
S
Susan • solo_traveller • au
9
Great staff and location.
Pros:

Staff were very helpful with all our requests. The location was very central. Hotel furnishings are a little worn. Breakfast buffet was generous.

Cons:

No fan in the bathroom. Shower drsin was very slow, so standing in a few inches of water when showering.

2026-08-08 • via Nuitee
R
Rohit • solo_traveller • ie
10
Well I wish we had more time to enjoy using the balcony. It's an awesome place to stay and relax.
Pros:

Everything. Location, balcony, room , cleaness

2026-08-08 • via Nuitee
S
Stanisław • solo_traveller • pl
10
2026-08-08 • via Nuitee
E
Ena Crnoja • couple • hr
9
Pros:

Very nice hotel, clean and nice room, kind staff, overall we loved staying in this hotel

Cons:

The only thing we didn't like was the pillows - they were uncomfortable for us, very thin, so we couldn't get quality sleep

2026-08-07 • via Nuitee
S
SUHA • couple • tr
9
Zermatt için tercih edilecek otel
Pros:

Nefis konum, büyük balkonlu oda

2026-08-07 • via Nuitee
L
Lillie • couple • ch
8
Enjoyable stay
Pros:

Great location, large corner room with lots of light, comfortable bed. The receptionist was helpful & welcoming & she was quick to respond to our requests.

Cons:

The hotel is dated & needs renovation. However, everything functions well.

2026-08-06 • via Nuitee
M
MONTSERRAT • extended_group • es
7
Cons:

Baño muy anticuado y con peligro

2026-08-06 • via Nuitee
K
Kevin • couple • us
7
Overall pleasant experience but the breakfast left a lot to be desired.
Pros:

The staff were pretty friendly.

Cons:

The breakfast was decidedly not very good.

2026-08-05 • via Nuitee
A
Ajit • family_with_children • us
10
It's a nice place, and you can clearly see the mountain view. Spacious room !!!Nice location
Pros:

Every nice Facility and room is spacious. Love to stay again.

2026-08-05 • via Nuitee
P
Pavle • couple • si
9
Pozitivno presenečenje.
Pros:

Zajtrk zelo v redu. Velika soba z balkonom.

Cons:

Manjka miza na balkonu.

2026-08-04 • via Nuitee
B
Bastien • family_with_children • fr
9
Parfait si vous souhaitez visitez Zermatt à un tarif relativement abordable pour la ville
Pros:

Très bon emplacement, personnel très gentil et serviable.
Chambre grande et confortable

Cons:

Rien

2026-08-04 • via Nuitee
B
Brigitte • solo_traveller • fr
7
Magnifique séjour
Pros:

Hotel simple (dans mon budget). Très propre.
A proximité du centre ville et au calme.
Petit déjeuner nickel !
Nous avons une chambre face au Cervin, c etait top !

Cons:

La salle de bain aurait besoin d un coup de neuf...

2026-08-03 • via Nuitee
M
Maria Eugenia • solo_traveller • ch
9
Muy bueno. Recomendable
Pros:

La ubicacion, muy buena ademas de el personal

2026-08-03 • via Nuitee
C
Christoph • couple • ch
5
2026-08-02 • via Nuitee
L
Leo • solo_traveller • gb
10
Pros:

We were at 302. Room was huge. Balcony overlooking Matterhorn. Room was very clean. Towels changed and floors mopped daily. Water pressure was excellent with excellent temp control. Toilet flush excellent. Main bed was large and the couch bed was comfortable. Room temp was perfect even though it is summer now. Location was great! One of the cheapest in the area when i booked so excellent value for money.

Staff were very friendly, attentive, and efficient. We really enjoyed our stay and will definitely rebook. Love from Philippines!

Cons:

None

2026-07-25 • via Nuitee
M
mirsad • solo_traveller • ba
10
Pros:

All for 10

Cons:

Nothing

2026-07-24 • via Nuitee
M
mirsad • solo_traveller • ba
10
Pros:

All for 10

Cons:

Nothing

2026-07-24 • via Nuitee