Hotel Astoria

Hotels
8.9 (312 reviews)
Steinmattstrasse 32 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Sauna
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness issues
Old-fashioned rooms

Categories

Cleanliness
8.36
Some reviews indicated that the floor cleaning could be better.
Service
9.33
Multiple reviews highlighted the helpful and friendly staff.
Location
9.37
The hotel is conveniently located near attractions and offers beautiful views.
Room Quality
8.32
Some rooms were noted as old-fashioned, but overall clean and comfortable.
Amenities
8.85
The wellness area was appreciated; however, some furniture was found outdated.
Value for Money
9.31
Guests felt the price was reasonable for the quality of services received.
Food and Beverage
8.86
Breakfast received positive remarks, though it varied in opinion.
Overall Experience
8.83
The overall feedback was positive with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Stay in the Heart of Zermatt

Spacious Rooms and Free WiFi: Enjoy the comfort of our spacious rooms and stay connected with complimentary WiFi during your stay.

Wellness Area Access: Relax and rejuvenate in our wellness area available for a surcharge, perfect for unwinding after a day of exploring Zermatt.

Convenient Location: With Zermatt Train Station and Klein-Matterhorn Cable Car just a 10-minute walk away, and a bus stop around the corner, our hotel offers easy access to key attractions and transportation.

Experience special gala dinners during festive seasons and explore the lively bar, supermarket, bakery, and more right next to the hotel. Book now for a memorable stay at Hotel Astoria.

Important information:

Please note that Zermatt is a car-free village. Guests can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for CHF 15 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.9
Based on 312 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
B
Batya • solo_traveller • il
10
Pros:

חדר מקסים ומרווח מאוד, מעוצב יפהפה, המיטה נוחה.חדר אמבטיה מרווח. ארוחת בוקר טובה. צוות אדיב

Cons:

קצת רחוק מתחנת הרכבת, 10 דק עם מזוודה...

2026-06-19 • via Nuitee
C
Celine Maurice • solo_traveller • lb
9
2026-06-18 • via Nuitee
S
Simon • extended_group • at
5
2026-06-17 • via Nuitee
P
Pierre • extended_group • be
9
2026-06-15 • via Nuitee
D
Dominic • solo_traveller • ch
9
Pros:

Hundefreundlich (gratis)
Tolles Frühstück
Schönes Zimmer
Freundliches Personal
Sehr sauber

2026-06-14 • via Nuitee
K
Kostas ASIMAKOPOULOS • solo_traveller • gr
9
Great hotel
Pros:

Receptionist was very helpful.
The room was very big
Great balcony and view. Great location.

2026-06-11 • via Nuitee
F
Felipe • solo_traveller • mx
10
Pros:

Un gran hotel, limpio, muy bien ubicado y tranquilo. El personal muy amable.
Fue un oasis después de las duras caminatas en las montañas. Tienen un muy buen desayuno.
Si regreso a Zermatt volvería a este lugar.

2026-06-10 • via Nuitee
A
Ariane • solo_traveller • ch
9
2026-06-08 • via Nuitee
B
Balachandran • solo_traveller • in
9
2026-06-07 • via Nuitee
A
Aleksi • extended_group • fi
10
Pros:

Great hotel with friendly staff, cozy rooms, and a good breakfast!

2026-06-04 • via Nuitee
L
Leonie • solo_traveller • de
7
2026-05-27 • via Nuitee
F
Felix • family_with_children • ch
9
Pros:

Better than expected. Nice and cosy, big room, even luxury. big, 2 side balcony, with Matterhorn peak view.
Compared to other hotels, the price was really good. Breakfast very good, included.

2026-05-26 • via Nuitee
Y
Yannick • family_with_children • ch
8
Pros:

L’amabilité du personnel et la localisation

Cons:

Lit trop mou

2026-04-18 • via Nuitee
T
Thomas • solo_traveller • ch
8
2026-04-18 • via Nuitee
I
Izi • family_with_children • nl
7
Prima, de ziel is er uit, s’nachts rumoerig
2026-04-14 • via Nuitee
O
Oguzhan • family_with_children • ch
9
2026-04-13 • via Nuitee
I
Imperia • couple • ro
10
Vis.
Pros:

De vis.

Cons:

Nimic.

2026-04-12 • via Nuitee
F
Felix • couple • ch
5
Hotel sauber, aber ziemlich in die Jahre gekommen - Preis-Leistungs-Verhältnis stimmt nicht
Pros:

Lage

Cons:

Ausstattung, besonders das Badezimmer, sind in die Jahre gekommen. Das Badezimmer wurde sicher seit geschätzt mindestens 40 Jahren nicht erneuert.

2026-04-12 • via Nuitee
S
Suzanne • solo_traveller • au
9
Pros:

Breakfast, staff, value for money, comfortable

Cons:

Nothing

2026-04-12 • via Nuitee
M
Mark elvin • family_with_children • gb
8
2026-04-12 • via Nuitee