Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Excellent location
Good amenities
Delicious breakfast
Cons:
Slow WiFi
Check-in timing issues

Categories

Cleanliness
9.08
Reviews consistently mention clean rooms.
Service
9.05
Staff are described as friendly and helpful.
Location
9.09
Multiple reviews highlight excellent proximity to attractions and stations.
Room Quality
9.04
Rooms are noted for being clean, spacious, and well-designed.
Amenities
8.57
Amenities are good, but WiFi performance has been criticized.
Value for Money
9.03
Guests feel that they received good value considering the overall quality.
Food and Beverage
9.08
Breakfast and dining options receive positive mentions.
Overall Experience
9.05
Overall, the experience has been highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:17

Property Description

Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.

Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.

Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.

Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!

Important information:

Please note that the spa area is not available in summer.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9
Based on 2722 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
Y
Yong • couple • cn
8
Pros:

有阳台还不错，早餐略高于平均水平。

2026-10-14 • via Nuitee
D
Disakorn • couple • th
10
2026-10-13 • via Nuitee
K
Kiyoko • extended_group • jp
10
また泊まりたいです❣️
Pros:

朝ごはんが最高！！

2026-10-12 • via Nuitee
S
Siwook • solo_traveller • kr
10
Pros:

역에서 가깝고 직원분들 서비스가 좋습니다. 조식도 맛있어요! 모든걸 걸어서 해결할수 있어서 좋았습니다.

Cons:

없어요.

2026-10-12 • via Nuitee
B
bruce • couple • au
10
Can highly recommend Hotel Butterfly, good location, clean and comfortble room, great breakfast, good front desk staff.
Pros:

Close to the train station is important for us with luggage. Just a few minutes walk and we were there. This is our second time we have stayed at Butterfly and we were impressed with the updates made with the hotel rooms and facilities.

Cons:

No issues here.

2026-10-10 • via Nuitee
J
Jörg • solo_traveller • ch
9
2026-10-10 • via Nuitee
C
Catherine • extended_group • ca
8
2026-10-10 • via Nuitee
A
Anna • extended_group • at
9
Pros:

Unser Zimmer war sehr schön und offensichtlich renoviert. Die Größe war für einen Aufenthalt von 3 Personen perfekt. Die Sauberkeit war wirklich wunderbar.

Das Frühstücksbuffet war sehr umfangreich und wunderbar angerichtet. Es hat wunderbar geschmeckt.

Wir kommen gerne wieder.

Cons:

-

2026-10-09 • via Nuitee
C
Chor Hoon • solo_traveller • sg
7
Pros:

Complimentary tea time and pick up from station.

Cons:

One of the staff attitude

2026-10-07 • via Nuitee
J
Jovin • couple • sg
10
Pros:

Spacious

Cons:

Breakfast

2026-10-07 • via Nuitee
C
ColLynch • solo_traveller • us
9
Pros:

Lovely stay

Cons:

None

2026-09-19 • via Nuitee
L
Laura • couple • gb
10
2026-09-17 • via Nuitee
S
Susi • couple • ch
9
Pros:

Perfekte Lage, sehr gutes Frühstück und sehr sauber

2026-09-17 • via Nuitee
N
Nicolis • family_with_children • it
8
2026-09-16 • via Nuitee
G
Gilles Alain • solo_traveller • il
8
Pros:

THE LOCATION
THE BED
THE BREAKFAST

Cons:

The stuff-not friendly

2026-09-14 • via Nuitee
H
Heidi • solo_traveller • us
10
2026-09-13 • via Nuitee
S
Stephan • couple • ch
7
Pros:

Zimmer war 👍

Cons:

Der Empfang an der Rezeption: Ihr Zimmer ist schon Bezahlt, sie müssen noch die Kurtaxe bezahlen. Kein guten Tag, kein herzlich willkommen nichts. Ist bei mir ganz schräg angekommen.

2026-09-12 • via Nuitee
F
FELIPE F • extended_group • br
9
2026-09-12 • via Nuitee
M
Mariia • solo_traveller • ru
9
2026-09-10 • via Nuitee
A
Albert • couple • nl
9
2026-09-09 • via Nuitee