Children allowed
Pets allowed

Facilities

Free beach shuttle
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Excellent location
Good amenities
Delicious breakfast
Cons:
Slow WiFi
Check-in timing issues

Categories

Cleanliness
9.08
Reviews consistently mention clean rooms.
Service
9.05
Staff are described as friendly and helpful.
Location
9.09
Multiple reviews highlight excellent proximity to attractions and stations.
Room Quality
9.04
Rooms are noted for being clean, spacious, and well-designed.
Amenities
8.57
Amenities are good, but WiFi performance has been criticized.
Value for Money
9.03
Guests feel that they received good value considering the overall quality.
Food and Beverage
9.08
Breakfast and dining options receive positive mentions.
Overall Experience
9.05
Overall, the experience has been highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:17

Property Description

Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.

Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.

Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.

Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!

Important information:

Please note that the spa area is not available in summer.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for CHF 65 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2590 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
N
Navneet solo_traveller sg
10
2026-06-12 via Nuitee
F
Farooq solo_traveller ae
10
Pros:

Everryythingggggg
Location
Cleanliness
Bathrooms
Beds
Breakfast ..amazing

Cons:

Absolutely nothing.

2026-06-12 via Nuitee
R
Raj extended_group gb
10
2026-06-11 via Nuitee
K
Kelley solo_traveller us
8
Great location for a vacation , near train station, restaurants
Pros:

Location., and breakfast was super!

Cons:

All good

2026-06-11 via Nuitee
K
Kevin G couple us
10
2026-06-11 via Nuitee
D
Daniel couple ch
9
Hat Gepasst..
Pros:

Die Lage war perfekt für uns..

2026-06-10 via Nuitee
I
Ines couple ch
10
2026-06-08 via Nuitee
I
Ido extended_group il
10
2026-06-08 via Nuitee
A
Amy0975 solo_traveller tw
9
Pros:

房間算大的,早餐好吃,地理位置很棒,離車站走過來3分鐘左右,員工服務很棒

Cons:

唯一缺點是浴室的乾濕分離做的不好,洗澡的水會有點噴出外面地上

2026-06-07 via Nuitee
D
Diana solo_traveller us
10
Pros:

Excellent hotel with a great location and a very friendly, professional staff. The team was always helpful and made the stay comfortable from check-in to check-out.

The breakfast selection was fairly standard, but it was fresh, well-prepared, and offered enough variety to start the day pleasantly.

The rooms, facilities, and overall cleanliness met expectations, and everything was well maintained. Overall, I had an excellent experience and would gladly stay here again and recommend this hotel to other travelers.

2026-06-07 via Nuitee
P
patricia couple ar
10
Brillante
Pros:

Todo,la decoracion, la atencion, la ubicacion ,re volveria

Cons:

Nada

2026-06-05 via Nuitee
W
Wei Szu couple tw
9
2026-06-04 via Nuitee
K
Khalid couple gb
9
Pros:

The staff was great, good location , the bed linen being white is always great & having wooden floor instead of carpet.

Cons:

No lock in the bathroom, dont know if that is for any particular reason maybe. No shower tray, that made the bathroom floor to flood.

2026-06-03 via Nuitee
Y
Yvonne solo_traveller ch
9
2026-06-03 via Nuitee
H
Hussain couple kw
7
Only the location
Pros:

Location was good

Cons:

Breakfast was not that good , No fridge in the room , they gave us a room in ground floor and no view, they change the room later after complaining

2026-06-02 via Nuitee
M
Mccracken solo_traveller ca
10
Pros:

The hotel is an easy walk from the rail station. A clean and wonderful facility. Staff were extremely helpful and gave great advice on how to see the matterhorn.

2026-06-02 via Nuitee
B
BHANU SREE PRAKASH solo_traveller us
10
Pros:

Close to station. Clean rooms. Good brkfast

2026-06-02 via Nuitee
M
Montse couple ch
9
2026-06-01 via Nuitee
C
Carl Otto family_with_children ch
10
Pros:

Excellent location and very helpful staff

Cons:

Nothing

2026-06-01 via Nuitee
C
Caitlin solo_traveller us
10
Pros:

Location

2026-06-01 via Nuitee