Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location (very close to train station, main street and shops)
Outstanding breakfast and complimentary afternoon tea
Friendly, helpful staff (specific praise mentioned)
Clean, recently renovated and comfortable rooms (many mentions)
Useful extras (water refill station, luggage storage, small thoughtful details)
Balconies/outdoor views available in some rooms
Cons:
Occasional room issues: shower overflow in one report and firmness of some mattresses
Inadequate soundproofing in some rooms
Small elevator
No air conditioning reported in at least one stay
Squeaky/poor-quality extra bed and some bed configurations with gaps

Categories

Cleanliness
8.3
Generally described as very clean by many guests, but isolated negatives (shower overflow, occasional poor soundproofing and a squeaking extra bed) lower the score slightly.
Service
9.2
Staff repeatedly praised as friendly and helpful (mentions of specific praise for Sandrine, luggage holding before check-in, attentive reception), supporting a high score.
Location
9.4
Consistently highlighted as excellent — extremely close to the train station, main street and shops; multiple guests cite perfect/very convenient location.
Room Quality
8.5
Many rooms recently renovated, comfortable beds and balconies reported; some guests noted issues (firm/hard mattresses, bed gap, small elevator, occasional noisy rooms) leading to a solid but not top score.
Amenities
8.9
Breakfast and included afternoon tea are frequently praised; helpful extras (water refill station, shoe brushes) and luggage storage are noted. A few mentions of no air conditioning and small elevator prevent a higher mark.
Value for Money
8.7
Several guests mention good price/quality balance; overall sentiment implies fair value for the convenience and services offered.
Food and Beverage
9.3
Breakfast repeatedly described as excellent/very complete and a highlight; afternoon tea also receives positive mentions, justifying a high rating.
Overall Experience
8.9
Strong overall satisfaction across reviews with many guests stating they would return; a mix of very positive points (location, breakfast, staff) and a few annoyances yields an overall score equal to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.

Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.

Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.

Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!

Important information:

Please note that the spa area is not available in summer.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.9
Based on 2629 reviews
Cleanliness: 8.3
Service: 9.2
Location: 9.4
Room Quality: 8.5
Amenities: 8.9
Value for Money: 8.7
Food and Beverage: 9.3
Overall Experience: 8.9
F
FABIANO • couple • br
10
Quero voltar um dia
Pros:

Ótima localização, quarto confortável, um café da manhã maravilhoso , café da tarde também (coisa rara nos hotéis) , funcionários super simpáticos em especial a Sandrine …..Parabéns…!!!

Cons:

Ter que ir embora …rsrs

2026-10-31 • via Nuitee
J
James • family_with_children • au
10
Perfect Location!
Pros:

Good location just a couple of minute walk from the train atation. Lovely breakfast and afternoon tea. The room was newly renovated with very large bathroon and bright lighting.

Cons:

Nada.

2026-10-30 • via Nuitee
A
ALEJANDRA • couple • ch
8
Hotel acogedor y limpio en pleno centro
Pros:

El personal encantador, la localización, y detalles como fuente de agua para llenar cantimploras o cepillos para los zapatos.

Cons:

En la ducha era imposible ducharse sin que el agua desbordase por el baño, aún teniendo el mayor cuidado posible se filtraba, muy desagradable.

2026-10-29 • via Nuitee
Y
YA HSING • family_with_children • tw
9
位置超級好，離策馬特車站和主街和超市走路2分鐘。有簡單下午茶和早餐，房間有整修過很溫馨，床鋪非常好睡。
Pros:

位置超級好，離策馬特車站和主街和超市走路2分鐘。有簡單下午茶和早餐，房間有整修過很溫馨，床鋪非常好睡。

Cons:

電梯比較小。

2026-10-28 • via Nuitee
H
Hsin-Yi • family_with_children • tw
9
Pros:

位置離車站很近
員工態度親切
早餐 下午茶不錯

Cons:

無

2026-10-28 • via Nuitee
L
Luis • couple • cr
10
Genial
Pros:

Desayuno muy completo y ubicación perfecta y las vistas desde el hotel mágicas.

2026-10-27 • via Nuitee
K
Karen • extended_group • gb
8
Pros:

Hotel is very close to the main station.

2026-10-26 • via Nuitee
H
Harsh • family_with_children • in
9
2026-10-25 • via Nuitee
R
Raibel • family_with_children • es
10
Pros:

Excelente todo, todo estupendo repetire en cualquier momento

2026-10-25 • via Nuitee
A
Ana • family_with_children • fr
9
Chaleureux
Pros:

Accueil chaleureux, chambre spacieuse et propre avec décor de très bon goût.
Salle de bain propre et spacieuse
Buffet petit déjeuner varié et gourmand.
Super bien situé à proximité de la gare

Cons:

La qualité du lit d'appoint de mon enfant qui grinçait énormément au moindre mouvement

2026-10-24 • via Nuitee
E
Edite • solo_traveller • pt
7
2026-10-24 • via Nuitee
C
Celso • couple • br
10
2026-10-24 • via Nuitee
M
Meyme • family_with_children • us
10
Cons:

No air conditioning. Opened the windows since it's October and was nice.

2026-10-24 • via Nuitee
M
Monika • family_with_children • ch
9
Pros:

Es war sehr sauber.
Personal sehr freundlich.
Morgenessen seeeehr fein.

Cons:

Ich hätte lieber einen Balkon als Terrasse gehabt. Das das Hotelrestaurant geschlossen war.

2026-10-21 • via Nuitee
H
Heinz • couple • ch
9
Alles wie ich es mir wünschte und jeder Zeit gerne wiederholen würdw.
Pros:

Freundlicher Empfang. Sehr freundliches und zuvorkommendes Personal. Sehr reichhaltiges Früstücksbuffet. Würde das Hotel jederzeit auch meinen Freunden empfehlen.

2026-10-21 • via Nuitee
ありす555 • family_with_children • jp
10
Pros:

駅から近く、静かで清潔。朝食も良かった。

Cons:

特になし。

2026-10-21 • via Nuitee
P
Pushkar Kulkarni • family_with_children • au
10
2026-10-20 • via Nuitee
T
Thana • family_with_children • th
9
2026-10-19 • via Nuitee
M
Michael • couple • ca
9
Pros:

Close to train station and stores, and the best breakfast!!!

2026-10-19 • via Nuitee
D
Delphine • family_with_children • ch
10
2026-10-18 • via Nuitee