Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Excellent location
Good amenities
Delicious breakfast
Cons:
Slow WiFi
Check-in timing issues

Categories

Cleanliness
9.08
Reviews consistently mention clean rooms.
Service
9.05
Staff are described as friendly and helpful.
Location
9.09
Multiple reviews highlight excellent proximity to attractions and stations.
Room Quality
9.04
Rooms are noted for being clean, spacious, and well-designed.
Amenities
8.57
Amenities are good, but WiFi performance has been criticized.
Value for Money
9.03
Guests feel that they received good value considering the overall quality.
Food and Beverage
9.08
Breakfast and dining options receive positive mentions.
Overall Experience
9.05
Overall, the experience has been highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:17

Property Description

Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.

Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.

Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.

Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!

Important information:

Please note that the spa area is not available in summer.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for CHF 65 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2644 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
F
Floriane • family_with_children • ch
6
2026-07-25 • via Nuitee
P
paola • solo_traveller • ch
5
Pros:

L emplacement

Cons:

La chambre

2026-07-25 • via Nuitee
B
Bruno • solo_traveller • ch
9
Pros:

Die Zimmer und top Lage. Tolles Frühstück.

2026-07-25 • via Nuitee
A
Alexander • extended_group • ch
10
👍🏻
Pros:

👍🏻

Cons:

👍🏻

2026-07-24 • via Nuitee
S
Sladana • family_with_children • ch
9
Einfach super schöne, komfortable Erfahrung! :)
Pros:

Zugänglichkeit und so nette Personal‘ :)

Cons:

-

2026-07-23 • via Nuitee
L
Laura • solo_traveller • es
8
Pros:

Su ubicación, su buen trato al cliente, el free café con pastas y actuación y lo grandes que son las habitaciones.

Cons:

Que los zumos no eran naturales

2026-07-23 • via Nuitee
H
Haeyoung • extended_group • kr
8
Pros:

셔틀로 역에서 픽업해 주어서 좋았습니다. 직원분들이 참 친절했어요.

2026-07-22 • via Nuitee
P
Phillip • couple • au
8
2026-07-21 • via Nuitee
T
Tristan • couple • ch
10
Trop bien
Pros:

Tout

Cons:

Un peu cher....

2026-07-20 • via Nuitee
O
Or Prat • family_with_children • il
7
מלון בסיסי במיקום טוב
Pros:

מיקום נוח במרכז העיירה
מחיר יחסית סביר לעומת שאר המקומות בצרמט

Cons:

חדר מאוד בסיסי

2026-07-20 • via Nuitee
D
Daniel • family_with_children • ch
8
2026-07-19 • via Nuitee
A
Alexandar • couple • bg
10
2026-07-18 • via Nuitee
N
Nazy • couple • sg
9
Very pleasant
Pros:

Very cozy hotel with modern concept.

Cons:

Nil

2026-07-18 • via Nuitee
H
Hao • couple • cn
8
位置好，入住舒适
Pros:

位置好离火车站步行3分钟，市中心麦当劳后面。现代室内装修设计。家具，洁具良好和床品舒适。

Cons:

早餐的煎香肠一般

2026-07-18 • via Nuitee
B
Burkhard • couple • ch
8
2026-07-17 • via Nuitee
R
Renzo • family_with_children • ch
8
2026-07-17 • via Nuitee
B
Barbara • family_with_children • au
10
2026-07-16 • via Nuitee
M
Martin • couple • dk
8
2026-07-16 • via Nuitee
D
Daniel • extended_group • ch
8
Pros:

Supper Frühstück und die Lage ist guz

Cons:

War alles gut. Service, Bar, Sauberkeit und Auskünfte

2026-07-15 • via Nuitee
K
Karin • couple • se
10
2026-07-14 • via Nuitee