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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Hammam
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Salt-water pool
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Face masks for guests available
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Thermometers for guests provided by property
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Key card access
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Wellness Center and Spa
Villa Neri Resort & Spa boasts a complimentary wellness center featuring an outdoor pool, sauna, and Turkish bath. Relax and rejuvenate in style during your stay.
Exclusive Partner Private Beach Access
Guests of this 5-star hotel enjoy access to a private beach in Taormina with special discounted rates on amenities. Experience the ultimate relaxation by the sea with ease.
Elegant Rooms with Panoramic Views
Indulge in luxury within the extra-luxurious rooms at Villa Neri, complete with top-quality furnishings, marble and ceramic bathrooms, and stunning views from a private patio or balcony.
Book your stay at Villa Neri Resort & Spa now to experience the epitome of luxury and relaxation amidst the beauty of Etna Regional Park.
Pay-per-view channels are included in the rooms, but movies are at an additional cost.
Property Policies
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Pets
Pets are allowed on request. No extra charges.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
The entrance gardens are nice
We saved Villa Neri for the end of a two-week trip through Sicily because we wanted to splurge on a luxury hotel near Mount Etna. Instead, it was the most disappointing hotel of our entire trip—and honestly one of the worst hotel experiences we've ever had.
We experienced:
A broken room lock that left us locked out for approximately 45 minutes (and then no entry OR LIGHTS for the remainder of our stay). Staff suggesting we leave our hotel room door partially open so we could get in and out.
No functioning lights in our room because the broken key-card system controlled the electricity. Packing for an early flight and using the bathroom in the dark.
A promised refund that the hotel later refused to honor (which seems to be a theme based on other reviews…)
No functioning Wi-Fi in our original room despite repeated complaints and multiple devices being unable to connect. Staff insisting the Wi-Fi worked when it clearly did not.
Being moved to a room that was a lower room category.
Missing towels on multiple occasions.
Bad breakfast and terrible service.
The most frustrating part was not the maintenance issues themselves. Things break. The problem was the complete lack of accountability.
And then, the ICING ON THE CAKE, after all of these issues, the hotel acknowledged the problems and offered us a refund. At checkout, we were told the manager wasn't available and that we would be contacted afterward to process it.
We never received a call (par for the course with this hotel). And once we got in contact with them, they acted like it never happened and are refusing to refund us.
Il posto ideale per rilassarsi
The property is absolutely beautiful, surrounded by nature, and feels like a romantic dream. The lobby staff were incredibly welcoming and gave us excellent recommendations for trips and restaurants, always with a smile. The room itself was high-end and very well-designed.
When paying a premium price, you don't expect to be nickeled-and-dimed. Although breakfast was included in our stay, we were shocked to discover at checkout that we were charged extra for ordering an omelet. No one in the restaurant mentioned this to us beforehand. When we brought it up, we were simply told that an omelet costs extra, but scrambled eggs would have been included. I travel worldwide and stay in luxury hotels (as well as standard ones), and I have never encountered something like this. Additionally, there were a few minor maintenance issues in the room, such as a light that didn't work in the shower.
The view
The pool was not heated as it was promised and also the staff did not know how to operate the facility
We also had a private place but there where people working across the road that could see us
Il ristorante
Nulla
Credo che non ci siano veramente parole adatte per descrivere la struttura, un paradiso è dir poco.
Ci si ritrova dentro un sogno.
Staff incredibile, hanno accontentato ogni nostra richiesta.
La cena è stata un’avventura imperdibile.
Consigliatissimo, un’esperienza da ripetere.
The location was amazing and the hotel clean and comfortable. We thoroughly enjoyed our stay.
Nothing
The hotel and the studios are lovely. Staff were super helpful
Internet in the studios almost non existent. Not so great in the hotel rooms either. If you arrived at the later stages of breakfast - there was a shortage of things which didn’t get topped up .
Experiencia completa fantastica. Relajante y vista al Etna incredible. Sando Maravilloso. Volveremos!
Mi è piaciuto molto il bagno..la doccia e la vista spettacolare con la jaguzzi
Niente
Beautiful setting, main building / lobby and guest room were tastefully decorated and of a high standard. The spa treatments were very good.
Breakfast was of average quality for the standard expected of such a hotel, the service indifferent. In general, the cuisine was variable, with an excellent lunch followed by what was an average evening meal. In general, the focus seemed to be on the appearance of the food (to match the elegant surroundings) rather than its quality.
Très beau lieu. Bon petit-déjeuner. Bon restaurant. Bel emplacement. Vue sur l’Etna.
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