Hanoi Charming House

Hotels
•
Independent
7.6 (101 reviews)
15 Yen Thai Street, Hoan Kiem, Hanoi, 10000 , Hanoi , VN
84-91-7290354

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Smoke-free property
Tours/ticket assistance
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Excellent central location (quiet street/near attractions)
Helpful, friendly and responsive staff/owner
Very good value for money / cheap
Good nearby breakfast/café options
Quiet little alley, convenient for sightseeing
Ability to leave luggage, easy check-in
Cons:
Poor cleanliness (dirt, stains, mouldy odour)
Old, shabby rooms and broken fittings
Unreliable Wi‑Fi or no Wi‑Fi in some rooms
Slippery bathroom floors / safety concerns
Occasional no water / awkward access via massage area
Thin walls / poor sound insulation

Categories

Cleanliness
4
Multiple reviews report dirty rooms, stains, mouldy odour and generally poor cleanliness (e.g., 'Room was very dirty', 'Une odeur de moisi', 'smutsigaste jag sett').
Service
10
Consistently praised staff and owners: helpful, quick, friendly reception and assistance (owner changed rooms, staff availability and good welcome).
Location
10
Very strong positive consensus: central, convenient for sights, quiet street/ruelle, excellent old-quarter location and nearby cafés/restaurants.
Room Quality
4
Rooms described as old, shabby and basic with broken fittings and poor maintenance (wearing fixtures, basic/very old interiors, scary elevator experience).
Amenities
4
Frequent amenity issues: unreliable or no Wi‑Fi in rooms, limited TV channels, slippery bathroom floor, occasional no-water reports and awkward access/elevator concerns.
Value for Money
9.5
Repeated comments emphasise good/very good value and low price relative to location (e.g., 'Très bon rapport qualité prix', 'Good value for money').
Food and Beverage
9.5
Though hotel F&B limited, several guests praise nearby breakfast/café and a good breakfast experience when available ('Petit dej très bon'); local food options rated highly.
Overall Experience
9.8
Mixed but overall positive for short stays: excellent location and service and good value offset cleanliness and room-condition issues; suitable for budget/one-night stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-01 11:23

Property Description

Experience the perfect blend of comfort and convenience at Hanoi Charming House, nestled in the vibrant heart of Hanoi.

Exceptional Comfort
Each of our 15 air-conditioned rooms is designed for relaxation, featuring minibars and LCD televisions. With complimentary wireless internet access and private bathrooms stocked with premium toiletries, you'll feel right at home.

Unmatched Services
Enjoy round-the-clock hospitality with our dedicated 24-hour room service and front desk. Whether you need concierge assistance or business center access, we ensure that every need is met effortlessly.

Prime Location
Situated just minutes from iconic spots like Hoan Kiem Lake and St. Joseph's Cathedral, explore the rich culture of Hanoi without the hassle of long commutes. Discover the vibrant surroundings, including bustling markets and captivating galleries.

Book your stay at Hanoi Charming House now and immerse yourself in the heart of Hanoi!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.6
Based on 101 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 4
Amenities: 4
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 9.8
B
Bùi • solo_traveller • vn
8
Pros:

Tôt

2026-05-26 • via Nuitee
F
Ferran • couple • nl
9
2026-05-20 • via Nuitee
L
Louis • solo_traveller • fr
9
Pros:

Very nice place located in the center of Hanoi in a quiet street

2026-05-19 • via Nuitee
B
Behrad • family_with_children • de
7
Pros:

Service

Cons:

Kein Wasser

2026-05-19 • via Nuitee
A
Anh • couple • vn
6
Tiền nào của nấy, ở trung tâm thành phố với giá phòng ntn thì không đòi hỏi thêm
Pros:

Ở trung tâm thành phố, thuận tiện đi lại

Cons:

Nội thất cũ

2026-05-18 • via Nuitee
W
Wengao • solo_traveller • au
7
good experience
2026-05-17 • via Nuitee
R
Rodriguez • couple • ph
5
2026-05-12 • via Nuitee
S
Sabu • solo_traveller • vn
5
Pros:

Location and staff

Cons:

Cleanliness and too old

2026-05-10 • via Nuitee
P
Prithwiraj • couple • in
9
Pros:

Behaviour is very good.
Very helpful

Cons:

Wifi not working after reaching to the hotel. But owner change the room.

2026-05-10 • via Nuitee
L
laurence • solo_traveller • fr
8
petite chambre pratique bien situee le minimun ...
Pros:

la situation le quartier
le personnel tres aimable et present
lit confortable et propre
chambre propre

Cons:

le wifi ne fonctionnait pas ds notre chambre
et on ne captait qu une chaine de tele
la salle de bain est glissante quand il y a de l eau

2026-05-08 • via Nuitee
E
Elouise • solo_traveller • au
9
Great value, amazing location, kind staff. Would revisit
Pros:

Good value for money. Easy check-in

Cons:

Could be cleaner

2026-05-07 • via Nuitee
Z
ZJ • family_with_children • ph
10
2026-05-05 • via Nuitee
A
Angèle • couple • fr
8
Très bien
Pros:

Très bon rapport qualité prix

2026-05-01 • via Nuitee
L
Lan • family_with_children • vn
6
2026-04-28 • via Nuitee
Y
yuan • solo_traveller • cn
4
不好
Pros:

地理位置优越，离几个景点都蛮近的

Cons:

设施老化严重，隔音很差，楼上和走廊的声音听得一清二楚，很影响休息。

2026-04-27 • via Nuitee
L
laurence • solo_traveller • fr
8
accueil tres bien pas cher propre simple tres bien situe
Pros:

la localisation
la disponibilité
l accueil
la propreté
le calme
pouvoir laisser les valises en attente

Cons:

le sol de la salle de bain est glissant
il faut mettre des plaques antidérapantes

2026-04-23 • via Nuitee
R
Rotem Edit • couple • il
10
2026-04-19 • via Nuitee
H
hervé • solo_traveller • fr
8
Pros:

Petite ruelle calme puisqu'interdite aux voitures. Hôtel en état moyen mais en rapport avec le prix. Chambre deluxe au quatrième étage, état moyen mais confortable là encore en rapport avec le prix. Il

2026-04-16 • via Nuitee
H
Hải • solo_traveller • vn
9
2026-04-16 • via Nuitee
J
Julien • couple • fr
1
Cons:

Une odeur de moisi dans la chambre

2026-04-13 • via Nuitee