Citysider Cairns Holiday Apartments

Hotels
8.4 (544 reviews)
17A Upward Street , Cairns , au

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Spacious apartments
Friendly and accommodating service
Cons:
Minor cleanliness issues
Stairs to carry luggage

Categories

Cleanliness
8.04
Mixed reviews regarding cleanliness, with mentions of minor issues such as small ants.
Service
9.01
Excellent service noted in multiple reviews, with friendly and helpful hosts.
Location
8.55
Generally positive sentiment regarding location, though some mention distance from amenities.
Room Quality
8.5
Spacious apartments with good facilities, but some comments about beds being small.
Amenities
8.53
Good kitchen and laundry facilities, but occasional issues with refill of toiletries.
Value for Money
7.99
Value is fair but noted some additional fees for extra supplies.
Food and Beverage
8.04
Positive feedback on dining experiences, though not extensively reviewed.
Overall Experience
8.51
Overall a pleasant stay described in most reviews, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:46

Property Description

Family-Friendly Self-Contained Apartments
Experience spacious and individually furnished apartments at Citysider Cairns Holiday Apartments. Each unit boasts a full kitchen, laundry facilities, and a private balcony for outdoor dining.

Relaxing Outdoor Amenities
Unwind by the large outdoor pool or enjoy a BBQ in the designated area. The entertaining space is perfect for social gatherings, while secure onsite parking ensures convenience during your stay.

Convenient Tour Desk Services
Let our friendly tour desk staff enhance your Cairns experience. Get expert advice on tour options and book hassle-free with no extra charges.

Book now for a memorable stay at Citysider Cairns Holiday Apartments, just a short stroll from Cairns' vibrant city center and popular attractions.

Important information:

Please note that apartments are serviced mid-stay for stays of 8 days or more, and longer stay apartments are serviced weekly. Daily room service and fresh towels are available at an additional cost. Guests are requested to contact the property for more information using the contact details found on the booking confirmation.

Debit cards: 0.56%
Standard credit cards: 0.56%
Premium credit cards: 1.4%
International credit cards: 2.7%

Reception office:
Weekdays: 9am – 4pm
Weekends: 9am – 12pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 45 per person per stay when using an available cot.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an existing bed.
    People no matter the age stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 544 reviews
Cleanliness: 8.04
Service: 9.01
Location: 8.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.51
S
Shae couple au
5
2026-05-25 via Nuitee
C
Carmen solo_traveller au
10
Management was really nice and helpful,
Pros:

The property was clean and had all utilities.

Cons:

The water from the shower didn’t have pressure and the shower head is fixed

2026-05-22 via Nuitee
S
Sandra solo_traveller au
8
We’ve stayed in these apartments previously and find them good value for money , comfortable with great facilities
Pros:

Great facilities , comfortable space , roomy , and a pretty good location to cairns central & esplanade
Tha staff are very friendly and welcoming

Cons:

If I had to be picky maybe the colour , but that’s purely a matter of personal taste

2026-05-21 via Nuitee
E
Elissa extended_group au
8
2026-05-19 via Nuitee
P
Pamela solo_traveller au
9
Pros:

Ease of getting to places.
Underground parking, even if it was a rental car.
Helpfulness of Heinrich and Liying( mix up in booking ground floor unit). Couldn't have been more helpful in trying to resolve the issue.

Cons:

A few more tea, coffee, dishwasher sachets for a 3 day stay.

2026-05-18 via Nuitee
D
Dukes family_with_children au
7
2026-05-17 via Nuitee
D
Denis solo_traveller au
10
2026-05-05 via Nuitee
M
melissa couple au
9
Cheap and cheerful. Excellent value,exceptionally clean,friendly staff. Highly recommend.
Pros:

Exceptionally clean. Communication was fantastic and the staff were welcoming and friendly.

Cons:

No issues.

2026-05-05 via Nuitee
L
LATABEN solo_traveller au
8
Pros:

Spacious and Airy place.

Cons:

The Carpets were not clean.

2026-05-04 via Nuitee
Z
Zehua family_with_children au
10
2026-05-04 via Nuitee
Z
Zoltan couple au
10
Good apartment for the price and good location
Pros:

The bed was very comfortable and the apartment extremely clean had nice towels tissues and basic necessities, location very good since 10 mins from Cairns centre mall, owner very helpfull and nice! my stay was very good. 10/10

Cons:

Was clean and well equipped and loved the bath ❤️

2026-05-03 via Nuitee
S
Shardia couple au
4
it was super affordable, but you really get what you pay for here.
Pros:

staff were lovely, bed was comfy

Cons:

there was mould everywhere, saw a couple of cockroaches, only given 1 roll of tp and had to pay for more, looked and felt unclean, food in the microwave and used towel left

2026-05-02 via Nuitee
J
Jody solo_traveller au
6
2026-04-29 via Nuitee
D
Dorothy family_with_children au
1
EVERYDAY Staff & residence threaten me & my family to call the cops coz my 2yr old grandson.
Pros:

Nothing

2026-04-27 via Nuitee
A
Anthony solo_traveller au
8
2026-04-21 via Nuitee
S
Sawa extended_group jp
6
Pros:

オーナーが優しかった。部屋が広々していて大人数でも問題なく泊まれた

Cons:

トイレットペーパーやゴミ袋が連泊なのに補充にはお金がかかることがとても不便だった。またキッチンの洗剤も自分で調達しなければならず不便だった

2026-04-16 via Nuitee
R
Ramón solo_traveller es
6
2026-04-16 via Nuitee
A
Anna solo_traveller pl
10
2026-04-13 via Nuitee
G
Goodge solo_traveller gb
10
Hectic 3 night visit to Cairns. The owners were great. Really helpful, accommodating and a pleasure to chat to. Nothing
Pros:

It was big enough to easily accommodate four adults in comfort. We had everything we need and everything worked. The beds were really comfortable and the shower was great. Location is good for the shops and transport. What more do you need.

Cons:

Nothing.

2026-04-10 via Nuitee
Z
Zehua family_with_children au
10
2026-04-10 via Nuitee