Citysider Cairns Holiday Apartments

Hotels
8.4 (566 reviews)
17A Upward Street , Cairns , au

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Spacious apartments
Friendly and accommodating service
Cons:
Minor cleanliness issues
Stairs to carry luggage

Categories

Cleanliness
8.04
Mixed reviews regarding cleanliness, with mentions of minor issues such as small ants.
Service
9.01
Excellent service noted in multiple reviews, with friendly and helpful hosts.
Location
8.55
Generally positive sentiment regarding location, though some mention distance from amenities.
Room Quality
8.5
Spacious apartments with good facilities, but some comments about beds being small.
Amenities
8.53
Good kitchen and laundry facilities, but occasional issues with refill of toiletries.
Value for Money
7.99
Value is fair but noted some additional fees for extra supplies.
Food and Beverage
8.04
Positive feedback on dining experiences, though not extensively reviewed.
Overall Experience
8.51
Overall a pleasant stay described in most reviews, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:46

Property Description

Family-Friendly Self-Contained Apartments
Experience spacious and individually furnished apartments at Citysider Cairns Holiday Apartments. Each unit boasts a full kitchen, laundry facilities, and a private balcony for outdoor dining.

Relaxing Outdoor Amenities
Unwind by the large outdoor pool or enjoy a BBQ in the designated area. The entertaining space is perfect for social gatherings, while secure onsite parking ensures convenience during your stay.

Convenient Tour Desk Services
Let our friendly tour desk staff enhance your Cairns experience. Get expert advice on tour options and book hassle-free with no extra charges.

Book now for a memorable stay at Citysider Cairns Holiday Apartments, just a short stroll from Cairns' vibrant city center and popular attractions.

Important information:

Please note that apartments are serviced mid-stay for stays of 8 days or more, and longer stay apartments are serviced weekly. Daily room service and fresh towels are available at an additional cost. Guests are requested to contact the property for more information using the contact details found on the booking confirmation.

Debit cards: 0.56%
Standard credit cards: 0.56%
Premium credit cards: 1.4%
International credit cards: 2.7%

Reception office:
Weekdays: 9am – 4pm
Weekends: 9am – 12pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 45 per person per stay when using an available cot.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an existing bed.
    People no matter the age stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 566 reviews
Cleanliness: 8.04
Service: 9.01
Location: 8.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.51
M
Marc extended_group au
5
Nous avons évité de séjourner dans appartement et avons fait des activités extérieures
Pros:

Les appartements sont spacieux

Cons:

L’établissement est excentré et mal équipé
Manque de petites cuillères, 1 seul rouleau de papier toilette
L’appartement n’était pas propre j’ai joint une photo des déchets stockés dans les recoins du placard de la chambre
Les horaires de l’accueil ne sont pas vraiment compatible quand on veut faire des activités
Résultat nous n’avons vu personne car la réception était toujours fermé : récupération des clés dans une boîte à clef et restitution idem
La piscine fermée car l’entretien n’est pas fait l’eau était verte

2026-07-20 via Nuitee
K
Kat Zap Sim solo_traveller au
9
Pros:

Lovely hosts

2026-07-18 via Nuitee
J
John solo_traveller au
9
2026-07-18 via Nuitee
J
Janice couple au
5
Just okay nothing great, would not return
Pros:

The location

Cons:

Too many stairs, couldn’t get the streaming channels re: Netflix, apartment was quite shabby in need of updating

2026-07-18 via Nuitee
J
Jolanta extended_group pl
3
Pobyt będzie mi się kojarzył z brudem i smrodem
Pros:

Wieczorny przelot nietoperzy na balkonie i przejazd kurandy pod oknami

Cons:

Obiekt brudny, kanapa śmierdząca, podobnie łóżka, reglamentacja papieru toaletowego, brak środków do mycia, nie posprzątany obiekt przed naszym przyjazdem. Brudny obrus i serwetki na stole. Zmywarka była uszkodzona.

2026-07-17 via Nuitee
J
jane extended_group nz
7
the apartment was more than adequate for our weeks stay
Pros:

the apartment was very clean and comfortable

Cons:

there was a continual hum of an extractor fan that we couldn't turn off.
the apartment we were given was on the 2nd floor.
the pool was tucked away and next to the road

2026-07-16 via Nuitee
D
David extended_group nz
6
Pros:

Size of apartment. Had everything you needed.

Cons:

Found pizza under bed, beds were squeaky, couches and chairs uncomfortable.

2026-07-16 via Nuitee
G
Gladys family_with_children au
9
2026-07-08 via Nuitee
M
May solo_traveller au
10
Pros:

Manager was very nice and welcoming. Nice and quiet area, the balcony facing out to the forest view.

2026-07-06 via Nuitee
M
May couple au
9
2026-06-27 via Nuitee
Y
YUAN family_with_children au
9
2026-06-24 via Nuitee
X
XI extended_group au
9
Good
Pros:

Clean and well-equipped

Cons:

Wi-Fi

2026-06-21 via Nuitee
C
Campbell solo_traveller au
10
2026-06-20 via Nuitee
S
Sujata solo_traveller au
7
Stay was comfortable with good location. Only drawback was the poor wifi connection.
Pros:

Location

Cons:

Poor wifi connection

2026-06-19 via Nuitee
M
Maitane family_with_children es
4
Pros:

El servicio de checkin muy bien, el personal muy amable.

Cons:

Nos cobraron el servicio de limpieza cuando dejamos la cocina limpia. Las instalaciones muy viejas

2026-06-17 via Nuitee
L
Lai Keng solo_traveller my
9
Pros:

Quiet surroundings

Cons:

None

2026-06-14 via Nuitee
P
Paula family_with_children au
9
2026-06-13 via Nuitee
D
Dotti solo_traveller au
7
2026-06-10 via Nuitee
L
Lisa family_with_children au
8
2026-06-10 via Nuitee
M
Mikiyo solo_traveller jp
8
2026-06-08 via Nuitee