City Express by Marriott Ciudad del Carmen

Hotels
•
City Express
8.3 (307 reviews)
Avenida Paseo del Mar 1 , Ciudad del Carmen , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location (near Playa Norte, shops, event sites)
Friendly and attentive staff (front desk, dining, chef)
Good breakfast
Comfortable beds
Convenient for leisure/relaxation
Clean and restful common experience
Cons:
Room condition issues (worn furniture, cracks, damaged blinds)
Small/austere rooms and small shower areas
Broken or outdated amenities (ice machine, TV)
Occasional slow internet
Towels need renewal
Security incident (attempted room access reported)
Late room delivery/check-in delays when busy
Limited breakfast variety / lobby coffee options

Categories

Cleanliness
8.4
Generally reported as good (mentions of cleanliness and comfortable, restful rooms), though some guests noted worn furniture which affects perceived upkeep.
Service
8.6
Staff repeatedly praised for attention and helpfulness (front desk, dining staff, chef), with a few isolated service issues (slow check-in when busy, one security incident) but overall positive.
Location
9.2
Consistently highlighted as a major strength (very close to Playa Norte, near shops, convenient for events/triathlon); frequent positive mentions across reviews.
Room Quality
7.4
Multiple complaints about room condition: small/austere rooms, worn furniture, cracks in ceiling, damaged blinds, lack of phone line and small shower areas — lowers this score.
Amenities
7.8
Mixed: breakfast and dining areas are positive, but issues reported with ice machine, obsolete TV service, towels needing renewal, limited lobby coffee options and slow internet.
Value for Money
8.3
Standard quality for this hotel tier (not explicitly discussed in most reviews), assigned the target overall rating.
Food and Beverage
8.5
Breakfast is frequently praised (good quality and taste), though some mention limited variety and occasional service limitations.
Overall Experience
8.2
Overall positive stay experience with strong location and service offset by some room/amenity issues; guests generally recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:26

Property Description

Beachfront Location and Modern Amenities

Outdoor Pool and Fitness Center

Convenient Access to Convention Centre and City Center

Experience elegance and comfort at City Express Ciudad del Carmen. Relax by the outdoor pool, stay active at the fitness center, and enjoy free Wi-Fi and parking. The air-conditioned rooms with cable TV and room service cater to your every need. With Playa Norte Beach across the street and Carmen XXI Convention Centre nearby, this hotel offers the perfect blend of leisure and business. Explore Ciudad del Carmen easily with a short drive to the city center. Book now for a delightful stay by the beach and seamless travel experience.

Important information:

Just 262 feet from Boulevard Playa Norte in Ciudad del Carmen, you will find practical and functional accommodations at City Express by Marriott Ciudad del Carmen. During your business or leisure trip, enjoy this hotel with a pool, room service, gym, and complimentary american breakfast.If you are looking for hotels in Ciudad del Carmen with meeting rooms, this is your ideal option. We recommend you check with the front desk for schedules and availability of this amenity. Stay less than a mile from the Carmen XXI Convention Center and the Domo del Mar, two important venues for business and social events.If you are looking for places to visit in Ciudad del Carmen during your spare time, we recommend going to the main tourist attractions of the city, for example: the zoo, the Historic Center, the religious temples, the Ciudad del Carmen fishing port, the coastal Malecon and the Chucte Eco Park.Discover the wonders of this paradisiacal destination at City Express by Marriott Ciudad del Carmen.


Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

The shuttle service to the airport is subject to availability and requires prior reservation.

**Important information: Swimming pool is under renovation from June 14th to July 15th, 2018**
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CME

Location

Guest Reviews

8.3
Based on 307 reviews
Cleanliness: 8.4
Service: 8.6
Location: 9.2
Room Quality: 7.4
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.5
Overall Experience: 8.2
G
Guadalupe • family_with_children • mx
10
Pros:

La estadia

2026-08-08 • via Nuitee
T
Teresa • solo_traveller • mx
10
Recomendado
Pros:

La ubicación está excelente y todo en general

Cons:

Creo por la estancia corta que tuve no noté nada de inconformidad al menos en mi punto de vista todo bien

2026-08-06 • via Nuitee
T
Teresa • family_with_children • mx
9
Cons:

No me gusto que en el techo se ve una grieta /ranura muy larga habitación 507

2026-08-05 • via Nuitee
Y
Yonca • solo_traveller • mx
10
2026-08-05 • via Nuitee
S
SALVADOR • family_with_children • mx
5
Capacitación para recibir huéspedes
Pros:

Ubicación

Cons:

La entrega de las habitaciones hasta las 07:00 pm, hacen que nos atrasemos en lo programado por visitar

2026-08-04 • via Nuitee
J
JUAN • solo_traveller • mx
10
UNA BUENA EXPERIENCIA EN LA ESTANCIA
Pros:

LA ATENCION Y SERVICIO DEL PERSONAL

Cons:

LOS MUEBLES YA GASTADOS

2026-08-04 • via Nuitee
R
Ramon • family_with_children • mx
9
Buena atención
Pros:

La ubicación y servicios de calidad

Cons:

El cuarto es pequeño y austero a comparación de otros de la misma franquicia

2026-08-04 • via Nuitee
D
Diana I. • couple • mx
9
Excelente
Pros:

Ubicación muy cercana a Playa Norte, desayuno rico, personal amable

2026-08-04 • via Nuitee
J
Juan Alvaro • solo_traveller • mx
10
La vida es un viaje, y si es en el Hotel City express by marriott es mucho mejor 👍 😉
Pros:

La ubicación es muy buena si buscas un lugar tranquilo 😉

Cons:

El desayuno incluido le falta un poco de variedad

2026-08-03 • via Nuitee
R
Reyes sosa • solo_traveller • mx
8
Pros:

Que estaba cerca de tiendas las habitaciones estuvieron muy confortables

Cons:

Que tengan cortina en el baño

2026-07-24 • via Nuitee
O
Omar Yonatan • solo_traveller • mx
10
2026-07-23 • via Nuitee
G
Georgina • solo_traveller • mx
10
Pros:

Su ubicación, la atención del personal, especialmente del comedor y el desayuno. Es una de las cadenas favoritas para descansar y disfrutar en tiempo de ocio

Cons:

Que por falta de actualización del sistema y aún entregada, el guardia de seguridad intentó abrir la habitación a media noche, ésto provocó inseguridad en la familia y se habló con el personal del lobby del turno y pidió una disculpa comentando lo anterior

2026-07-22 • via Nuitee
S
SERGIO • solo_traveller • mx
8
Pudo ser mejor.
Pros:

Atención, desayuno.

Cons:

Quizás por la temporada y los trabajos para la feria no se contaba con acceso cercano a transporte público. Lo subsanamos con el apoyo de recepción para conseguir taxis.

2026-07-20 • via Nuitee
J
Julio Cesar • solo_traveller • mx
10
Pros:

Las. Camas

Cons:

El desayuno

2026-07-20 • via Nuitee
A
Alpuche • solo_traveller • mx
10
Pros:

Excelente ubicación

2026-07-18 • via Nuitee
I
Irma Jani • family_with_children • mx
9
Pros:

La cama, desayuno

2026-07-17 • via Nuitee
E
Eric • solo_traveller • mx
8
Pros:

Trato del personal

Cons:

La habitación estaba dañada en persianas y no contaba con línea de teléfono a recepción

2026-07-17 • via Nuitee
C
carlos • extended_group • mx
9
muy bien
Pros:

cumple con lo esperado de mi parte, ya que es un desayuno similar al que tomo en casa, el área es confortable ya que puedo ver la Tv con música de videos tranquilos, yo tomé el desayuno en dos tiempos, siendo el primero con mi fruta y jugo y posterior el plato fuerte, tal cuál lo realizo a diario en casa.

2026-07-15 • via Nuitee
Z
Zaira • solo_traveller • mx
9
Pros:

La ubicación es lo mejor, pues íbamos al triatlón que se hace cada año allá.
El desayuno tambien es muy bueno, así como su limpieza

Cons:

El hotel estaba prácticamente lleno,aunque eso es muy bueno,el personal no es nada ágil para atender con orden la cantidad de gente para cheking

2026-07-13 • via Nuitee
T
Tamara • couple • mx
9
2026-07-12 • via Nuitee