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Facilities
Property facilities
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WiFi available
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Parking
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Free Parking
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24-hour front desk
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Restaurant
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Laundry
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Express check-in/check-out
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Tour desk
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Meeting/banquet facilities
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Games room
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Table tennis
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Billiards
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Private parking
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Daily housekeeping
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Designated smoking area
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Minimarket on site
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Kid meals
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Snack bar
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Water sport facilities on site
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Paid WiFi
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Picnic area
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Themed dinner nights
Review Highlights
Categories
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Property Description
Lakefront Cottages with Stunning Views
Charming Cottages: Sleep up to 8 guests, featuring a cozy lounge with a fireplace, fully equipped kitchenette, and private bathrooms with 24-hour hot water.
Nature Lover's Paradise: Explore the heavily forested area, perfect for leisurely walks and nature appreciation. Bicycles are available for hire to enhance your outdoor experience.
Culinary Delights: Indulge in a variety of dining options with 4 restaurants on-site. Enjoy picturesque lake views while savoring fusion and regional dishes.
Experience the tranquility and beauty of Zirahuen Forest and Resort - book your stay now for an unforgettable lakeside getaway.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in some hotel rooms and charges are applicable.
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Children and extra bed policy
Children ages 1 and older are allowed.
Children from 1 year old to 4 years old stay for free when using an existing bed.
People 4 years old and over stay for MXN 449 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Excelente
Todo, bien. El precio es un poco caro y los alimentos en los restaurantes es caro
Excelente
La subida del Restaurante la Marina, no apta para 3a edad
The staff. Very friendly
No wifi (extra if you want it)
No microwave in the small rooms
Tranquilidad y comodidad...
Atención del personal responsable.
La amabilidad del personal es increíble, tr ayudan, guían, además son muy atentos. Las instalaciones están muy bien y limpias, las actividades son muy agradables. La comida muy rica, sobre todo en el restaurante la Marina, tiene unas vistas increíbles.
La comodidad de la estancia
Que todo te lo venden al doble, una carga de leña menos de 10 leños 150, la area o restaurante de snack no tienen nada de consumo qué sea realmente bueno o valga la pena, y caro aparte 5 alitas por más de 150 pesos. Y lo peor creo que es que tengan estancia para pasar la noche pero si te quedas en el hotel, no venden nada en lobby solo galletas para cenar, porque los restaurantes no venden depsues de las 5:30, entonces te exponen a salir de la reserva para ir a cenar a 20 min de ahí al pueblo, o tener que quedarte con hambre comer galletas de las que venden en lobby, porque venden maruchan pero no preparadas. El lugar es bonito, pero si lo pensaría dos veces para volver a ir o decirle a alguien que vaya, tal vez una noche ir valga la pena, más noches no lo vale a menos que lleves ya todo para comer/cenar que como comente no venden nada ahí para cenar.
Upon booking a picture was shown of the room, which was to be a cabin. Upon arrival we were directed to a very basic room, on the second floor with very few amenities. No Wifi. No cup to drink from, no chair to sit on, not a piece of soap by the sink to wash hands with. This was rated as "deluxe" room. Even just a coffee pot would have brought the value up. Quite overpriced
The rate and honest visuals of the room.
I was there for a breakfast event with a group. Restaurant did not open until 9 am, and closed at 6 pm.
Not able to get coffee in the morning.
Mattress was very comfortable
See above
la ubicación de la cama matrimonial es bastante incomoda
The surroundings of the place were nice and the bed was comfortable
One of the bedrooms smelled a lot like humidity, and the price per night was high for the place. Also they didn't mention in the advertisement that the cottage was in another location around the lake, and they don't facilitate a transportation to the part with activities, you basically need a car all the time if you want to do something else.
Also the advertisement said there was not anticipated payment needed and they were asking for it.
Había inexactitud en la información de los miembros del staff respecto a mi reserva con mascota, pero cuando se resolvieron, todo estuvo bien, muy tranquilo y cómodo. La salida fue un poco tardado porque demoraron en revisar la habitación y sentí que era por la mascota, aunque no tuvimos temas con su estadía :)
Excelente vista, muy tranquilo, fácil de llegar y fácil de hacer check in. No tuvimos ningún tipo de interrupción y todo el personal fue muy amable
La cama se sentía un poco desgastada y vieja, rechinaba al moverte, pero nada extremo.
Las instalaciones estan bonitas y limpias
No te explican en donde quedara la ubicación de la cabaña y eso depende del número de personas, si es donde estan los arcos o la tirolesa, preguntar antes, hay que dejar un deposito en efectivo y si no traes disponible en el momento te ponen en un apuro. Reservamos paseo en lancha llovió, nos bajaron de la lancha y no querian devolver el dinero y la tarifa booking al pagar alla no respetaron, el lugar esta muy bonito pero el servicio deja mucho que desear.
Location
Lack of internet
Good location and reception.
Extremely difficult to find. Very ordinary. Not good value for money at all. No coffee in the rooms. Restaurant closed at 5 and didn’t open on time. All in all, we will remember the stay for the wrong reasons.
Very clean and comfortable. Love the view.
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