Hotel Don Luis

Hotels
7.4 (8043 reviews)
Avenida General, 12 (bajo) , Madrid , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Need for renovation

Categories

Cleanliness
6.6
Several reviews mentioned cleanliness issues with bathrooms and carpets.
Service
8.8
Staff received positive feedback for their friendliness and attentiveness.
Location
8.6
Multiple reviews praised the proximity to the airport and metro.
Room Quality
6.9
Some reviews indicated problems with outdated furnishings and comfort.
Amenities
7.1
Basic amenities met expectations, but breakfast service deficiencies noted.
Value for Money
7.6
Generally perceived as a fair price for the services offered.
Food and Beverage
6.1
Breakfast service availability was raised as a concern.
Overall Experience
7.5
Overall a satisfactory stay, but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Convenient Location
Hotel Don Luis, a mere 5-minute drive from Madrid's Barajas Airport and 3 km from the IFEMA Convention Centre, offers unparalleled convenience for travelers. The proximity to transportation hubs ensures easy access to key destinations.

Comfortable Accommodation
Each room at Don Luis Hotel is equipped with seasonal air conditioning, heating, work desk, TV, and safety deposit box. Guests can stay connected with free WiFi in the reception area and a complimentary wired internet connection in the rooms. The private bathrooms with hairdryers add to the comfort of the stay.

Efficient Transport Links
With Barajas Metro Station just an 8-minute walk away and the airport train a short ride from the hotel, guests can navigate the city with ease. Additionally, the nearby 101 bus provides a quick 5-minute route to the airport, making travel seamless.

Book your stay at Hotel Don Luis for a convenient and comfortable experience.

Important information:

Please note the property does not have a bar.

Please note that parking spaces are limited and subject to availability.

WiFi is only available in the lobby. Wired internet is provided in the rooms.

Please note that guests older than 6 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 8043 reviews
Cleanliness: 6.6
Service: 8.8
Location: 8.6
Room Quality: 6.9
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 6.1
Overall Experience: 7.5
J
JUAN FRANCISCO • couple • es
9
Pros:

Ubicación y tranquilidad

Cons:

Algo antiguo

2026-05-30 • via Nuitee
M
Mabel Alicia • couple • ar
6
2026-05-30 • via Nuitee
M
Martin • couple • ar
4
Decepcionante
Pros:

La ubicación cerca del aeropuerto

Cons:

Falta de mantenimiento, ducha rota, alfombras desgastadas, cortina desenganchada…

2026-05-30 • via Nuitee
M
MANUEL • couple • es
9
2026-05-29 • via Nuitee
S
Skattenborg-Lorentzen • solo_traveller • no
8
Super beliggenhet
Pros:

Super beliggenhet. Mange restauranter og kafeer i nærheten

Cons:

Kunne vært kaffe på hotellet

2026-05-29 • via Nuitee
A
Angelo • solo_traveller • co
8
2026-05-29 • via Nuitee
G
Gillian • solo_traveller • es
1
Uncomfortable and shabby
Pros:

A 10 minute walk to the metro . Very friendly staff .

Cons:

The room was old and shabby. The bed was so uncomfortable that we couldn't sleep. The shower was mouldy and the shower head didn't work properly. There was an old leather chair in the room that was peeling with hardly any leather on it. This is not a 3 star hotel, far from it .

2026-05-29 • via Nuitee
J
JIUHUI • solo_traveller • cn
7
性价比之选
Pros:

位置好，前台人员会说英语，卫浴设施不错

Cons:

最好增加一个冰箱

2026-05-29 • via Nuitee
F
Fernando • solo_traveller • es
5
2026-05-29 • via Nuitee
G
Guillermo • extended_group • es
4
Decepcionante.
Pros:

Reservé dos habitaciones. Una parecía estar renovada, pero aún no cumple con un standard de tres estrellas. La otra era infame. con una moqueta rota, manchada. Imperdonable. Las dos contaban con muebles anticuados y una cortina horrible. Creo que un hotel junto al aeropuerto, para estancias de una noche, con poco dinero podía tener habitaciones dignas, con muebles claros y con algún servicio. Al menos máquinas de vending.

Cons:

Las habitaciones necesitan con urgencia una renovación. Sabíamos que no contaba con servicios de cafeteria, pero sería buena idea el contar con algún tipo de maquina de vending que resuelva un problema puntual.

2026-05-29 • via Nuitee
A
Andrea • family_with_children • es
9
2026-05-29 • via Nuitee
R
Rafael • solo_traveller • de
5
Es war eine Notlösung.
Pros:

Die Rezeption hat versucht alle Fragen zu Taxi, Flughafen, Restaurants, Frühstück usw. zufriedenstellend zu klären, behilflich zu sein. Bei der Ankunft gab es wegen einer Reisegruppe erheblichen Andrang und die Rezeption war kurz vor einer Überlastung. Das Bad war Ok!

Cons:

Zimmer im Dachgeschoß. Es war eng, niedrig und nicht optimal geputzt. Vom Tag (31 °C) war das Zimmer extrem aufgeheizt und die Klimaanlage benötigte lange. Nach dem Abendessen (kein Restaurant, kein Frühstück im Haus) war es erträglich. Zum Glück kühlte es in der Nacht (Mitte April) ab und bis 6:00 Uhr war es ruhig (dann begann der Straßen- und Fluglärm). An der Plaza Mayor de Barajas gibt es gute Lokale und eine gute Churrería Barajas (einfach und gut). Es gab in der Nähe des Flughafens, selbst in teuren Hotels kaum Einzelzimmer. Es erwies sich als eine Notlösung.

2026-05-29 • via Nuitee
M
Miriam Claudia • solo_traveller • ar
10
Pros:

La limpieza y la ubicación

2026-05-28 • via Nuitee
R
Rafael • solo_traveller • uy
8
Pros:

Ubicacion cerca del Aeropuerto

2026-05-28 • via Nuitee
R
Rita • solo_traveller • us
1
Find a different hotel
Pros:

Location to the airport

Cons:

The room was dirty. Carpet was worn in several places. The hotel staff's response to our concerns were you get what you pay for.

2026-05-28 • via Nuitee
O
orlando • solo_traveller • es
3
Pros:

Nada

Cons:

Nada

2026-05-28 • via Nuitee
L
Luciana • extended_group • es
8
Aceptable calidad/precio
Pros:

Está en Barajas muy cerquita del metro, de paradas de bus que te llevan al aeropuerto. Y cerca hay de todo tipo de comercio para comprar cosas o comida.

Los de recepción son muy majos y te informan de todo.

El edificio es bonito, se nota que tiene sus años pero está cuidado

La habitación grande, teníamos dos camas separadas, los colchones cómodos y sábanas suaves y limpias, baño muy grande.

Cons:

En general la limpieza estaba muy bien, pero nuestra habitación estaba viejita (no pasa nada con eso) pero tenía la moqueta/alfombra del suelo con agujeros grandes y de años, y no daba la sensación de estar muy limpia (sé que difícil limpiar la moqueta)

Las cortinas blancas estaban muy sucias del hollín de la calle, una mitad tenía blackout y la otra parte no. Aunque luego había otra cortina roja que las cubría y hacía que no entrara tanto la luz.

No tiene cosas de aseo, dato importante si no te llevas nada para el pelo o dientes.

2026-05-28 • via Nuitee
R
Roja • couple • ar
7
2026-05-28 • via Nuitee
L
Libitilla • solo_traveller • es
8
Cerca del aeropuerto
Pros:

Muy cerca del aeropuerto y abierto por la noche cuando llegamos

Cons:

Todo bien

2026-05-28 • via Nuitee
N
Nadia • solo_traveller • es
7
2026-05-28 • via Nuitee