Smiles Beach Hotel

Hotels
Independent
8.2 (108 reviews)
North Coast of Zanzibar, Nungwi, 1111 , Nungwi , TZ

Facilities

Full-service spa
Boat tours nearby
Parasailing nearby
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Picnic area
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor food quality
Issues with room locks

Categories

Cleanliness
8.16
Nice and clean room, though some mentioned stains on bedsheets.
Service
8.63
Friendly staff and good service from reception to housekeeping.
Location
9.17
Perfect location with a private beach area.
Room Quality
8.12
Spacious rooms with good nets but simple interior.
Amenities
8.65
Beautiful outdoor area, spa, and generator for electricity.
Value for Money
8.11
Fantastic value for a 3-star hotel, though some dining issues noted.
Food and Beverage
6.16
Food in the restaurant was not eatable, breakfast was a catastrophe.
Overall Experience
8.63
Overall a good experience, but food quality did affect the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:16

Property Description

Discover your paradise at Smiles Beach Hotel, where relaxation meets fun in the sun.

Ultimate Relaxation
Unwind at our full-service spa, offering rejuvenating massages and body treatments that will leave you feeling refreshed.

Outdoor Adventures
Spend your days soaking in the sun at our private beach or take a dip in the inviting outdoor pool, perfect for those seeking a blend of adventure and leisure.

Comfort & Convenience
Each of our 22 air-conditioned rooms features a furnished balcony or patio, allowing you to savor stunning views. Enjoy modern amenities including refrigerators, LCD televisions, and rainfall showers for a truly comfortable stay.

Embrace the beauty of Nungwi—book your stay at Smiles Beach Hotel today!

Important information:

  • Up to 4 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.2
Based on 108 reviews
Cleanliness: 8.16
Service: 8.63
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 6.16
Overall Experience: 8.63
J
Jill solo_traveller be
2
Pros:

Location

Cons:

Unfortunately, our stay was very disappointing and did not match the expectations created by the property's listing.

The room and facilities had numerous maintenance issues. The shower head was not functioning properly, and there was no warm water available in the shower. The bathroom had a strange green light, the sink was loose, and the tap was visibly dirty. The bidet was leaking, and the wooden bar supporting the mosquito net fell down. The fridge also had an unpleasant smell. The bedroom door had an unusual locking system that felt inconvenient and insecure.

The pool area was another disappointment. The swimming pool was dirty, and there were no sun beds available despite them being shown in the property's photos. The Wi-Fi connection in the room was slow, and there was no Wi-Fi coverage at all around the pool or restaurant areas.

Food and dining were below standard. The cutlery was dirty, the octopus was so tough that it was difficult to cut even with a knife, there was sand in the broccoli, and we even found hair in our food. Breakfast was poorly managed: when we arrived at 8:30, there was barely any juice left, and eggs took 15–20 minutes to be prepared. During the included dinner, only four drink options were available (water, Coke, orange lemonade, and a ginger drink), which felt very limited. The atmosphere in the restaurant was also strange, with complete silence during most meals except for one morning when the same song played on repeat throughout breakfast. Additionally, one restaurant staff member had a strong body odor that made dining uncomfortable.

Service was inconsistent throughout our stay. Upon arrival, there was nobody available to check us in because the receptionist was praying and no alternative staff member knew how to assist guests. We waited around 20 minutes before being allowed into our room, then another 30 minutes because nobody informed us when reception had reopened.

2026-06-20 via Nuitee
H
Horváth extended_group hu
10
A Wonderful Hotel with Outstanding Service
Pros:

While searching for accommodation, I read many reviews about this hotel, including some negative ones. Fortunately, I did not pay attention to them.
We spent wonderful days at the hotel and honestly cannot think of a single negative thing to say. The staff were incredibly kind, friendly, and helpful, always available whenever we needed anything.
The breakfast was excellent, with a wide selection of fruit, pastries, yogurt, coffee, and various hot dishes. Dinner consisted of three courses, and each course could be chosen in advance from 3–5 different options. Every evening the food was delicious, including seafood, chicken, beef, and vegetarian dishes. The appetizers, soups, salads, and desserts were also excellent. (Breakfast and dinner were included in our reservation)
The hotel's restaurant (dinner time - it was not included in our reservation) is equally outstanding. The menu offers everything from local specialties to Italian cuisine. Main courses cost around €7–8, which is a very reasonable price.
The rooms were cleaned every day and were always spotless. Every evening, the staff also prepared the beds by lowering the mosquito nets above them and spraying the rooms against mosquitoes.
The hotel's location is also very good. Right outside the gate there are several shops, and the main street is within easy walking distance. The beach is beautiful, and guests can enjoy a peaceful atmosphere thanks to the security guard, who prevents beach vendors from entering the hotel area.
There are also excellent snorkeling opportunities directly in front of the hotel. At low tide, the coral reefs are very close to shore, and we saw many colorful fish, including lionfish.
We also became friends with a black-and-white cat. If you happen to see him during your stay, he will happily accept a few tasty treats and a little affection. Please take good care of him. :)
Overall, we cannot say a single bad thing about our stay.

Cons:

Be prepared that the WiFi is not really reliable in Zanzibar.

2026-06-09 via Nuitee
U
Utsula couple fr
9
Top
Pros:

Tout la surprise dans la chambre le dîner romantique sur la plage l’attention tout est parfait je retournerai

Cons:

Pas de bar sur la plage

2026-06-04 via Nuitee
H
Hümeyra couple de
9
Sehr schöne Strandlage, zum Entspannen perfekt gelegen.
Pros:

Das Personal ist sehr nett und hilfsbereit!

Cons:

Es war Abends in der Anlage nichts los!

2026-05-30 via Nuitee
A
Anastasiia couple at
10
Дуже добре
Pros:

Було дуже чисто, кімнати досить гарні, у нашій кімнаті було велике ліжко, нам також персонал повісив сітку від комарів та обробив кімнату спреєм від комах. Територія готелю дуже гарна! Смачні сніданки та вечері. Дуже добре, що на території є охорона… була ситуація коли я лежала на лежаку і якийсь прохожий з пляжу причепився до мене і піднявся до лежаків говорячи мені щось, охоронець втрутився і прогнав його палкою 🫣 тож я дуже вдячна охоронцю 🙏🏻
В цілому ми надзвичайно задоволені готелем. Всі кімнати мають вигляд на море. Дуже гарна та чиста територія.

Cons:

З нас зняли додатково по 5 € з людини, тому що ми виселилися о 8:00 (лишили речі в кімнаті зберігання на рецепції) але перебували на території готелю до вечора

2026-05-29 via Nuitee
J
Jelena couple lt
10
Pros:

viskas tiko ir patiko..Jeigu norite ramaus poilsio salia veiksmo si vieta tikrai jums🙂 Maistas pusryčiai ir vakarienės buvo labai skanios galima pasirinkti kiekvieną diena is meniu skirtinga patiekalą. Atvykus 5h ryto dave kambari kas tikrai labai pagelbejo po sunkios keliones,nes įsiregistravimas buna tik dienos metu.

2026-04-08 via Nuitee
T
Thirulok chandar family_with_children in
8
Good stay in the serene coast of Nungwi
Pros:

The location is Calm and good. Sea view is partially visible from bed windows and the views from balcony is good. This place is good for family.

Cons:

No any kids friendly amenities. Nothing much to dislike

2026-03-26 via Nuitee
T
Tobias extended_group fr
7
Pros:

Emplacement au top rapport qualité prix imbattable

2026-03-25 via Nuitee
S
Shantel Hutton family_with_children zw
8
2026-03-19 via Nuitee
K
Kaspar Tennokese family_with_children ee
7
Hea asukohaga rahulik hotell väga hinnatud Nungwi piirkonnas.
Pros:

Hotellil on hea asukoht ja asub kohe mere ääres. Hotell asub kohe turutänava lähedal ca 5min jalutada ja saab käi turul ning turu juures olevas kaupluses. Hotellil on suur territoorium, mis on ranna poolt piiratud nööriga, nöörist üle kohalikud tulla ei tohi, siis ajab turvamees nad ära (see on päris hea, sest kohalikud soovivad iga hinna eest sulle midagi maha müüa). Territoorium on ilusti turvatud ja rannas on koguaeg valvurid. Hommikusöök on veidi nigel, kuid värskelt tehtav omlett on maitsev ja ajab asja ära. Õhtusöögid on kolmekäigulised ja need on päris hästi valmistatud ja saab valida 4 põhiroa vahel (sh on alati üks toit taimetoitlastele). Koristus toimub iga päev, voodilinasid ja rätikuid vahetatakse iga päev. Hotellil on suur sooja veega bassein, kus saab vahepeal ujuda ja mõnusalt aega veeta (eriti siis, kui on suur mõõn ja rannas ujuda ei saa). Hotelli personal on sõbralik ja võimaluselt tullakse sinu soovidele vastu. Tubades on konditsioneerid ja külmkapid, vannitoad on suured ja avarad ning tagatud oli koguaeg soe vesi.

Cons:

Kõrval ehitatakse uut hotelli ja selle ehitusmüra kostab väga hästi tuppa (eriti hommikul oli see häiriv). Lisaks kostis õuest tuppa konditsioneeride mürin ja generaatorite mürin (kui vool oli ära läinud). Piirkonnas on vool väga kõikuv ja pidevalt läks vool ära, mis ei ole hotelli süü. Hotelli üldine väljanägemine on veidi väsinud ja vajaks kohati uuendamist (territooriumil juba uue hotelli ehitus käib, et ilmselt siis renoveeritakse ka olemas olev osa ära). Territoorium on külastajate arvu kohta võrdlemisi suur, kuid kui on rohkem hotelli külastajaid, siis päikesevarje ikka ei jagunud (tuleks neid juurde paigaldada, sest ruumi on kõvasti). Basseini baarist soovisime tellida kokteile (ilma alkoholita), kuid kokteili vahendid said otsa 3 päeval ja neid ei suudetud 4 päevaga juurde hankida, ennem sai reis läbi.

2026-03-11 via Nuitee
P
Pavel couple ru
10
2026-03-10 via Nuitee
G
Gotcha solo_traveller bw
10
in a nut shell i had the best private 40th birthday dinner.it was so beautiful and iam greatful
Pros:

the meals were absolutely delicious.Fresh and sweet fruits always

Cons:

relaxation by the pool was beautiful with clean surroundings.

2026-02-10 via Nuitee
C
Claudia family_with_children de
8
2026-01-21 via Nuitee
U
URSULA LÄNG AKIMANA family_with_children ch
8
Pros:

Die Lage am Strand. Auch das Eestaurant war vorne am Strand.
Das Essen war sehr gut das Personal freundlich.

2026-01-20 via Nuitee
B
Beatriz extended_group pt
9
2026-01-19 via Nuitee
L
Léo couple fr
10
Parfait
Pros:

Emplacement idéal, employés très compétant et à l’écoute

2026-01-19 via Nuitee
M
Mathieu family_with_children fr
7
Superbe emplacement et propreté, mais accueil et service décevants
Pros:

La chambre : Spacieuse, confortable et surtout très propre. C'est un excellent point.

​l'emplacement : L'hôtel est idéalement situé sur la magnifique plage de Nungwi.

La restauration : Le petit-déjeuner est léger et manque de variété. Le soir, le menu (entrée, plat, dessert) est correct et bien présenté, mais reste très classique.

Cons:

Le personnel : C’est l’aspect le plus décevant. L’accueil manque de chaleur et de convivialité. Le personnel est peu souriant, ce qui ne donne pas un sentiment d'hospitalité très agréable.


​Le service du midi : À noter que le déjeuner n'est pas inclus dans la formule All Inclusive. Nous avons dû attendre 40 minutes pour seulement deux sandwichs, ce qui est beaucoup trop long pour un service à la carte.

2026-01-18 via Nuitee
T
tangodelta55 Family
6
Ok - but better hotels nearby
Pros:

There are many positives to this hotel, but significant negatives too.

The positives are:
fantastic location on beach front. Close to nearby restaurants and bars, but distant enough to be away from busy madness of it all. Nice pool.

The staff are helpful and friendly. The rooms nice but a bit basic , with limited hot water and maids forgetting to leave water, towels etc.

The major downside is the food. Awful!
The breakfast had almost empty hot food containers of died up, tasteless food, despite more than one hour of service still remaining. Pastries inedible.

Don't stay for half board. Luckily, we only booked bed and breakfast, but tried the evening menu once. It was awful !

The other downside is no alcohol. Not too much of problem as it's a Muslim country, and there are several bars and restaurants nearby serving alcohol, but it came as an unwelcome surprise, which if I had known, would have made me book a different hotel.

Overall, it was ok, but many other better competitive choices in the areas.

2026-01-16 via Tripadvisor
Z
Zulfah family_with_children za
8
2026-01-16 via Nuitee
L
Luisa couple fr
7
Je y reviendrai pas pas rapport à la restauration et à la piscine trouble
Pros:

C est la 2 em fois que je réserves dans cette hôtel, hôtel magnifique avec une vue magnifique, chambre spacieuse et très propre et confortable

Cons:

Piscine toujours trouble , au restaurant la nourriture était très restreinte, le matin il font cuire 10 croissants et les derniers arrivés n en n ont plus,pareil le soir si vous voulez prendre une entrée en plus ou autre car vous aimez pas ce qu il propose ils ne veulent pas

2026-01-16 via Nuitee