Homewood Suites University City Philadelphia

Hotels
•
Homewood Suites by Hilton
6.8 (426 reviews)
4109 Walnut Street , Philadelphia , US
+1 215-382-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent location (near stadium, UPenn, transit, restaurants/bars)
Some rooms are spacious and include kitchens; beds described as comfortable
Several staff members were helpful and supportive (parking attendant, friendly front desk, dayshift assistance)
Breakfast provided (though basic) and some positive breakfast mentions
Room views (e.g., facing the Eagles stadium) noted by guests
Cons:
Serious cleanliness issues reported frequently (bed bugs, dirty rooms, inadequate housekeeping)
Valet and parking problems: expensive, long waits, occasional rudeness, and lost packages
Aged or poorly maintained rooms (holes in walls, peeling paint, malfunctioning thermostats)
Basic/understaffed or unprofessional breakfast service in some locations
Pool over-chlorinated and elevators sometimes unreliable
Poor value for money for guests charged high rates given condition and service failures

Categories

Cleanliness
2.8
Multiple reviewers report serious cleanliness problems: bed bugs, dirty floors and dishes, paint peeling, poor housekeeping frequency (no maid service for multi-night stays), and generally 'very dirty' rooms.
Service
9.2
Mixed but often helpful staff: several mentions of supportive or friendly employees (parking attendant, front desk staff, dayshift who tried to help), though there are notable failures (rude valet, lost packages, slow responses, attitude when fulfilling simple requests). Overall the staff interactions were frequently positive enough to offset service failures in other areas.
Location
10
Consistently praised: excellent location near the Eagles stadium, UPenn, bus/SEPTA stations, and many bars/restaurants within walking distance.
Room Quality
6
Highly variable: some rooms are spacious with kitchens and comfortable beds; others are aged, stained, with holes in walls, malfunctioning thermostats or other maintenance issues.
Amenities
7.2
Amenities exist (pool, valet/parking, elevators, in-room kitchens in some units) but have issues: pool heavily chlorinated, unreliable elevators, expensive valet-only parking, missing small items (glasses), and basic/limited breakfast offerings.
Value for Money
4.4
Several reviewers call the hotel overpriced for the condition and service received (high nightly/packaged rates, poor cleanliness and maintenance), producing a low perceived value.
Food and Beverage
6
Breakfast is described as very basic; some guests found it acceptable while others criticized staff professionalism and the quality/variety, so this is slightly above average but not strong.
Overall Experience
8.8
A mixed set of experiences: some guests report excellent stays (great service, comfortable rooms, good location), while others encountered severe issues (bed bugs, filthy rooms, lost packages). Averaging the divergent experiences yields an above-average overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Proximity to University and Attractions
Located just steps away from the University of Pennsylvania's campus and a short drive from the Philadelphia Museum of Art, Homewood Suites University City Philadelphia offers the perfect blend of convenience and culture.

Comfortable and Well-Equipped Rooms
Each room at our hotel features a cozy seating area with a sofa bed, a fully equipped kitchen, and modern amenities including cable TV and free Wi-Fi, providing you with the comforts of home during your stay.

Delicious Dining Options and Shuttle Service
Start your day with a satisfying breakfast and enjoy complimentary dinner on select evenings. Take advantage of our free shuttle service to explore the vibrant University City area, ensuring a seamless and enjoyable experience during your visit.

Book your stay at Homewood Suites University City Philadelphia for a memorable and convenient trip to Philadelphia!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
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Guest Reviews

6.8
Based on 426 reviews
Cleanliness: 2.8
Service: 9.2
Location: 10
Room Quality: 6
Amenities: 7.2
Value for Money: 4.4
Food and Beverage: 6
Overall Experience: 8.8
N
Nathan • extended_group • us
8
Pros:

Our room was facing the eagles stadium

Cons:

Everything was fine.

2026-10-28 • via Nuitee
A
Andrea • extended_group • us
1
The worst girl ever
Pros:

I left early the establishment had bed bugs. I would like a refund. I sent email to establishment

Cons:

Bed bugs, 2 kids got stab with an object in the pool. No towels, I had to vacuum my own floor. No sir conditioner, the heat was on. I want a refund.

2026-10-13 • via Nuitee
T
Thomas • family_with_children • us
10
2026-10-11 • via Nuitee
T
Trevard • couple • us
2
2026-10-10 • via Nuitee
D
Dorothy • solo_traveller • us
10
2026-10-08 • via Nuitee
J
James • solo_traveller • us
9
Overall, very brief and enjoyable
Pros:

Breakfast and a clean room

Cons:

No drinking glasses and nothing to write with

2026-10-07 • via Nuitee
R
Rebecca • couple • us
10
Pros:

Location

2026-10-07 • via Nuitee
L
LiL215 • couple • us
2
2026-09-17 • via Nuitee
S
Salem • solo_traveller • sa
10
2026-09-16 • via Nuitee
C
Cherrelle • family_with_children • us
4
2026-09-12 • via Nuitee
D
Dion • solo_traveller • us
10
Will be returning
Pros:

Customer service

Cons:

N/A

2026-09-08 • via Nuitee
R
ROSALYN • couple • us
8
Serves it purpose
Pros:

Beautiful hotel

Cons:

The breakfast could be better.

2026-09-06 • via Nuitee
J
Jessica • solo_traveller • us
2
Not Worth It
Pros:

There's a lot of bar and restaurant options within walking distance. The dayshift staff tried to help find the packages they lost.

Cons:

Parking is $45/night, valet only. The first valet was rude as hell. The rest of the time we waited 15-30 minutes to get our car. They lost the packages I had delivered there. The elevators didn't always work so we'd either be stuck not moving or riding up 5 floors just to ride back down. The pool is so heavily chlorinated that it burned our eyes. We asked for our room to be cleaned and they didn't. We asked for towels and toilet paper (I've never run out of toilet paper at a hotel before) and were told they had to bring it to the room. They didn't and then threw attitude when I went down to the desk the next morning to get them. The room was dirty, paint coming off the ceiling, dirty floors, dirty dishes, non-working lights.

2026-09-06 • via Nuitee
R
Roberto • couple • pe
1
Eviten quedarse en este hotel, a pesar que está en una muy buena zona. Muy sucio.
Pros:

Nada. Me pareció un hotel muy malo.

Cons:

Practicamente todo. La limpieza pesima, el hecho que te hagan el cuarto cada dos días me parece muy mal. Los trabajadores de housekeeping bien malcriados. No puedo hablar de la comida porque no comi.

2026-09-04 • via Nuitee
E
Estelle • solo_traveller • us
9
2026-09-04 • via Nuitee
A
Arnitra • family_with_children • us
8
Good/unprofessional for breakfast at location
Pros:

Room siz

Cons:

Breakfst dtaff and food needs improvemrnt at yhis locatiom

2026-08-23 • via Nuitee
T
Timothy • family_with_children • us
2
2026-08-22 • via Nuitee
S
shoshana • family_with_children • pe
9
Visita a Phili
Pros:

Si tu prioridad es estar cerca de UPenn este es el hotel ideal muy cerca a la universidad y a las estsciones de autobus y septa
El desayuno super basico podrian poner un microondas para calentar y otta tostadora adicional
El cuarto super comodo y grande con cocina equipada y sala

Cons:

El desayuno muy basico
Pedimos una hora particular para que limpien la habitacion y demoraron

2026-08-19 • via Nuitee
P
Pai • couple • us
5
2026-08-14 • via Nuitee
A
Ameury • family_with_children • us
1
2026-08-12 • via Nuitee