Pets allowed

Facilities

Free breakfast
Comprehensive recycling policy
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
5.19
Several mentions of poor cleanliness including damp smells, slimy bathrooms, and dirty linens.
Service
8.16
Consistently positive reviews regarding staff friendliness and helpfulness.
Location
8.7
Good location with private beach access and nearby amenities appreciated by guests.
Room Quality
6.65
Mixed feelings on room conditions, mentioning some being dirty or poorly maintained.
Amenities
7.68
Amenities like the pool and gardens were appreciated; however, some management and maintenance issues noted.
Value for Money
7.14
Some guests felt the experience did not match their expectations based on photos; value perception varies.
Food and Beverage
6.69
Breakfast was described as limited in portions but tasty; however, complaints about menu availability were noted.
Overall Experience
7.36
Overall experience was generally positive, despite significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:01

Property Description

Relaxing Amenities and Services - Indulge in the outdoor pool, terrace, and garden while enjoying complimentary WiFi and top-notch services such as concierge and wedding services.

Dining and Drinking Options - Treat yourself to a delightful meal at the on-site restaurant or grab a quick bite at the cafe. Don't miss out on the poolside bar and stylish lounges for a refreshing drink experience.

Comfortable Accommodations with Scenic Views - Unwind in one of the 47 guestrooms with private balconies and modern amenities. Stay connected with free WiFi and enjoy entertainment on flat-screen TVs. The breathtaking view of Potrero Bay adds to the charm of your stay.

Book your stay at Dunama Hotel & Casino for a beachfront experience near the stunning Flamingo Beach and Playa Potrero. Unwind and explore the nearby attractions effortlessly.

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 44

  • Pets

    Pets cannot be left unattended

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.2
Based on 124 reviews
Cleanliness: 5.19
Service: 8.16
Location: 8.7
Room Quality: 6.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 6.69
Overall Experience: 7.36
C
crazisusan • Friends getaway • Cincinnati, Ohio
6
Good value and great location
Pros:

This hotel Is in a great location, but a little older and needs updating. For the price it’s a good value. Breakfast is the same each day , would like more variety and the pool needs cleaning/ repairs. Rooms were clean yet basic, no extra amenities here. Some staff do speak English. Beach a 5 min walk , shops & food are close by , near marina for excursions - we did deep sea fishing & snorkeling

2026-03-01 • via Tripadvisor
M
marinatV5506OB • Couples
2
Go elsewhere
Pros:

Worst hotel I've ever been to. Sold about 1 year ago. Very poor management. No casino. Pool was filthy! Breakfast was not made to order. Served rice and beans everyday and I told that I was asking for too much when I asked for toast. I dropped my toast on the floor and was told that I exceeded my portion. My room did not have shampoo. I paid extra money for swim out which I could not use. The pool was only cleaned the day an outside tour group came in and monopolize the pool with water pistols and loud children. Stairs to cove is unsafe. Beach does not have any furniture.

2026-02-17 • via Tripadvisor
I
indigo8048 • Family
2
DO NOT STAY HERE
Pros:

Upon arriving, its beautiful- on a cliff and its open to the Pacific Ocean- and BAM-you are hit with the loud music, that is bumpin ALL DAY. There were no towels in the room. The shower was stained and gross. My teenager got bites all over after first night. The air condition unit was so loud it kept us up. The beach is pretty but down MANY (200 ish) STEEP steps to get down to it. There were ants on the bar as I sat eating a salad, which crawled on my plate. The halls were dirty, with trash and leaves everywhere. THERE IS NO CASINO? Worst part: Someone entered one of our rooms one night- it was a family who checked in and was given keys to OUR room. Not their fault- so my husband went with them to the front desk : front desk did not explain what happened, ultimately calling the 'big boss' in who then accused us of not having a reservation for that room, stating that we only had one room (where our daughter was). accusing us with a raised voice to the point of shouting at my husband. had to go back to our room, get proof of our reservation (that had been paid fully up front) and then the big boss simply walked away, no apologies.

2026-01-10 • via Tripadvisor
C
CATALINA
2
Pros:

What other reviews said is true. Pool has mold all over wall and corners. The hot tub is even worst. Room towels stained, spring box of the bed with blood stain. Shower did not work 3 drops of water, . It is true. Wifi work well for me during my stay.

2025-10-09 • via Nuitee
S
Steve
10
Pros:

Rooms were great. Beautiful resort, great staff

2025-10-04 • via Nuitee
B
Bryan
10
Pros:

We arrived at night and it was a little confusing to find the hotel. There are no signs pointing to the hotel and it’s hidden from the road.
I love that security was always at the gate and was very vigilant. We went late September and it was nice having most of the hotel to ourselves.
Service was great!! The wait staff was too notch. Very accommodating and attentive. They were a good time.
The pool was nice. Lounge chairs and full service. The swim up bar could use some TLC but still got the job done.
There is an amazing gazebo over look the ocean and beaches. Breath taking views from the restaurant, balcony, and pool.
The food was delicious. Cooked to order breakfast. I also had a shrimp cocktail that was to die for. Drinks were amazing as well. Fresh frozen fruit was used in my pina colodas and strawberry daiquiris. Yuuummm.
My husband and I got a couples massage and loved it. The tables were close to the ocean so the waves crashing added a nice touch.
Very clean. The mopped our room everyday and it always smelled and looked great after room service.

My only negative comments would be the bed was very stiff and the shower wasn’t great.

2025-10-02 • via Nuitee
S
Stephanie • partner
10
Pros:

We only stayed one night at the Dunama, but would definitely return. The setting is absolutely breathtaking!! The staff was amazing, specially the bartender Dillon. Only complaint is the cleanliness. Certain areas need a good deep clean and new linens/towels.

2025-09-15 • via Nuitee
K
Karolayn
6
Pros:

The room smelled a little damp.
The bathroom was slimy.
The pool was moldy.
The breakfast was a very small portion, but it tasted good. My family and I were informed by the staff that it was only one drink per person and no refill…
My room didn't have a hairdryer.
The facilities were very nice with mageatic view.
The hotel very well located, and had a very nice and private beach access. The grass could have been better maintained.

2025-09-08 • via Nuitee
K
Kathy
10
Pros:

The service at Dunama hotel was spectacular the view is breath taking and the private beach is absolutely gorgeous.

2025-08-18 • via Nuitee
Y
Yassine
8
Pros:

Good service

2025-08-15 • via Nuitee
D
Dinora • partner
10
Pros:

Clean, Excellent staff, customer service.
Only downsize was the property need be updated.

2025-08-14 • via Nuitee
M
Maxfield • family
10
Pros:

Hotel staff were friendly and helpful. Roads nearby were very usable even though it was the wet season. There is a very nice black sand beach a short walk from the hotel (though the stairs a bit treacherous).

2025-07-29 • via Nuitee
C
ciarabomford • Couples • Abergavenny, Monmouthshire, South Wales, Wales
8
A relaxing place to stay
Pros:

It's a lovely building, airy and modern, nice pool. Ground floor rooms have balconies directly into the pool. Fantastic gardens with sofas to relax in. Iguanas roam around. But it seems badly managed, staff seen a bit surprised to have guests, no toilet paper in public toilets, not enough towels in rooms, not much food in for breakfast, music blasting all day. Breakfast was really nice, but they didn't have ingredients for most of the things on the menu. It's a ten minute walk up steep hill from marina and beach, nice places to get food nearby.

2025-07-26 • via Tripadvisor
Y
Yorvieth • family_with_children
2
Pros:

Please do NOT stay at this place, does not look like the photos at all.
Pillows were yellow, the first room was so dirty, they moved us to a different one that smelled like bleach but was in terrible conditions as well.
🚩 signs all over the property “no refunds”
Also Expedia was not helpful at all.

2025-07-13 • via Nuitee
B
Brenda • family
8
Pros:

I thought the people were absoluetley amazing. They could use to get new linens they had seen better days. The food was wonderful. All in all we are all glad we stayed there.

2025-06-11 • via Nuitee
P
Pedro • partner
10
Pros:

Todo muy lindo excelente 👌

2025-05-31 • via Nuitee
J
jamie
8
Pros:

The view is beautiful nice and quiet hotel with action around. Staff is great also

2025-04-01 • via Nuitee
K
Kevin
8
Pros:

All of the staff were very friendly!

2025-03-27 • via Nuitee
M
martha • family
4
Pros:

The hotel needs cleaning. The pool needs deep cleaning, there is green algae in the pool. The garden room’s view it is the view of dry grass and dirt. The garden view rooms are four floors down and there is not elevator. There were dry leaves on the stairs and hallways. The beach is far from the hotel. There are many steps to climb.

2025-03-26 • via Nuitee
C
Carlos
6
Pros:

Hotel is OK. Pool was a little dirty. Breakfast is small but tasty.

2025-03-16 • via Nuitee